Yes / The role of the pharmacist as we know it has altered substantially over recent years. No longer is the expectation that they are a dispenser of pills and potions and nothing else (Richardson and Pollock, 2010). Skills/competencies mapping and associated performance have been examined from a supply chain perspective e.g. Kauppi et al., 2013; Sohal, 2013; but there is limited evidence of such exploration within the pharmacy profession and healthcare operations management. The aim of this study is to explore the critical management skills needed by pharmacists to effectively perform their role within the National Health Service (UK).

Students from 24 participating regions take part in teams of four in the CIMA (Chartered Institute of Management Accountants) GBC (Global Business Challenge) annually. The GBC is in the form of a business competition which is based on a case study of a real company. The participants receive the case study on which they should submit a written report. Teams are shortlisted based on the reports, and the shortlisted teams have to prepare a presentation to a panel of judges. This study explores whether participation in the GBC had any benefits for the participants in terms of exposure to various skills and the development of those skills. The skills included: technical skills and competencies, skills in roles of an accountant, soft skills, managerial accounting skills, financial management skills, strategic analysis skills, subject exploration, learning behaviour, practical application, and personal experience. A questionnaire was given to participants whose teams managed to compete in the global final of the GBC 2013 that was held in South Africa. Questions were formulated to address exposure to and development of the abovementioned skills, and participants had to complete the questionnaire individually. Relevant statistical analyses were done on the data collected in the questionnaire. These statistical analyses included a confirmatory factor analysis, calculation of the Cronbach alpha coefficients, descriptive statistics for the total group, independent t-tests for comparisons between two variables, ANOVAs (analysis of variances) for comparisons between more than two variables and Tukey’s post-hoc tests. Descriptive statistics for the entire group of participants are discussed, as well as comparisons made between various sub-classifications. The sub-classifications included a comparison between male and female participants, participants from different regions, top six shortlisted teams and teams who were not shortlisted, and participants whose mother tongue is English and those whose mother tongue is another language. The findings indicated that the students definitely perceived that they have been exposed to the mentioned skills as a result of taking part in the GBC. They also indicated that they are of the opinion that participation in the GBC enhanced those skills. The qualitative remarks were mainly positive, and indicated that the students enjoyed participation in the GBC. The study concludes with recommendations to the core audience of future GBC participants, academic mentors and future students attempting the final CIMA examinations, which includes a framework of the most important skills. A recommendation is also made to the peripheral audience of CIMA and financial management lecturers. / MCom (Management Accountancy), North-West University, Potchefstroom Campus, 2015

Students from 24 participating regions take part in teams of four in the CIMA (Chartered Institute of Management Accountants) GBC (Global Business Challenge) annually. The GBC is in the form of a business competition which is based on a case study of a real company. The participants receive the case study on which they should submit a written report. Teams are shortlisted based on the reports, and the shortlisted teams have to prepare a presentation to a panel of judges. This study explores whether participation in the GBC had any benefits for the participants in terms of exposure to various skills and the development of those skills. The skills included: technical skills and competencies, skills in roles of an accountant, soft skills, managerial accounting skills, financial management skills, strategic analysis skills, subject exploration, learning behaviour, practical application, and personal experience. A questionnaire was given to participants whose teams managed to compete in the global final of the GBC 2013 that was held in South Africa. Questions were formulated to address exposure to and development of the abovementioned skills, and participants had to complete the questionnaire individually. Relevant statistical analyses were done on the data collected in the questionnaire. These statistical analyses included a confirmatory factor analysis, calculation of the Cronbach alpha coefficients, descriptive statistics for the total group, independent t-tests for comparisons between two variables, ANOVAs (analysis of variances) for comparisons between more than two variables and Tukey’s post-hoc tests. Descriptive statistics for the entire group of participants are discussed, as well as comparisons made between various sub-classifications. The sub-classifications included a comparison between male and female participants, participants from different regions, top six shortlisted teams and teams who were not shortlisted, and participants whose mother tongue is English and those whose mother tongue is another language. The findings indicated that the students definitely perceived that they have been exposed to the mentioned skills as a result of taking part in the GBC. They also indicated that they are of the opinion that participation in the GBC enhanced those skills. The qualitative remarks were mainly positive, and indicated that the students enjoyed participation in the GBC. The study concludes with recommendations to the core audience of future GBC participants, academic mentors and future students attempting the final CIMA examinations, which includes a framework of the most important skills. A recommendation is also made to the peripheral audience of CIMA and financial management lecturers. / MCom (Management Accountancy), North-West University, Potchefstroom Campus, 2015

Thesis (MBA)--Stellenbosch University, 2005. / ENGLISH ABSTRACT: In today's fast and highly competitive business environment, every manager is placed under increasing pressure. Managers are being confronted on a daily basis with situations where their management skills are tested to the utmost and critical decisions need to be made. These decisions are not always to everybody else's approval. In order to conquer these trying situations, it is necessary for every manager to equip himself by strategically planning how he is going to handle these situations. This study aims to present these critical managerial areas in a practical functioning model. From this model, certain levels indicating the different aspects having an influence on managerial performance, as well as their build-up, are discussed. In the various levels of the model, the possible tools enabling the manager to prepare himself, is presented through questionnaires, processes and models of self examination. Hereby every manager can preventatively plan and prepare himself to avoid personal stress and underperformance. The processes will support optimal managerial performance. The awareness of the different areas, as well as the use and application of the models, will enable every manager to identify areas of weakness in his personal performance. The importance of every area, as well as possible aspects to be kept in mind, is discussed in this study. As one can1 truly separate work and personal life, the tools proposed in this study will also greatly benefit personal development in every facet of life. / AFRIKAANSE OPSOMMING: In die hedendaagse snelveranderende en hoogs kompeterende bestuursomgewing word al hoe meer eise aan bestuurders gestel. Hulle word daagliks gekonfronteer met verskeie toetse en situasies, waartydens die mondering van bestuurders tot die uiterste getoets word en moeilike besluite geneem moet word. Hierdie besluite dra dan ook nie altyd almal se goedkeuring nie. Ten einde hierdie eise baas te raak, is dit nodig dat bestuurders hulleself moet toerus deur strategies hiervoor voor te berei. Hierdie studie het dus die doelwit om hierdie toerustingsareas in 'n praktiese funksionele model saam te stel. Vanuit hierdie model word die verskillende vlakke van toerusting, sowel as die opeenvolging daarvan bespreek. In die verskillende vlakke van die model word die moontlike toerusting wat elke bestuurder self kan volg uitgewys in die vorm van vraelyste, prosesse en stappe van selfondersoek. Hieruit kan elke bestuurder voorkomend strategiese beplanning en voorbereiding aanpak, sodat moontlike persoonlike spanning en wanprestasie verhoed kan word. Die prosesse sal bestuursprestasie tot die maksimum ondersteun. Die bewusmaking van die verskillende areas, asook die gebruik en die toepassing van die modelle, sal elke bestuurder in staat stel om leemtes in persoonlike prestasie te identifiseer. Die belangrikheid van elke area sowel as moontlike aspekte wat in elke vlak in gedagte gehou moet word, word Iydens die studie bespreek. Aangesien dit bykans onmoontlik is om 'n mens se beroepslewe en persoonlike lewe te skei, sal die hulpmiddels wat die dokument voorstel ook tot groot voordeel wees van persoonlike ontwikkeling in elke faset van die lewe.

Submitted by Maicon Juliano Schmidt (maicons) on 2015-06-15T18:01:31Z No. of bitstreams: 1 Andreana Catarina Haas Reichert.pdf: 1125664 bytes, checksum: 0de310153c0b1edc4fb7eb795028a7b2 (MD5) / Made available in DSpace on 2015-06-15T18:01:31Z (GMT). No. of bitstreams: 1 Andreana Catarina Haas Reichert.pdf: 1125664 bytes, checksum: 0de310153c0b1edc4fb7eb795028a7b2 (MD5) Previous issue date: 2015-02-26 / Nenhuma / A presente Dissertação problematiza quais conhecimentos, habilidades, atitudes dos gestores escolares qualificam a gestão escolar democrática. Para tanto, objetivou-se analisar a gestão escolar pública, visando a identificar as competências que qualificam as práticas da equipe diretiva. Partiu-se da experiência na gestão escolar em escolas da rede privada de educação do município de Porto Alegre/RS, com vistas a identificar, por meio do diálogo com onze gestores de escolas públicas estaduais, suas experiências com a gestão pública democrática. Assim, obtiveram-se evidências de que, para a competência gestora, há que se investir na formação continuada dos gestores, nas áreas que contemplem conhecimentos específicos da gestão escolar. Fundamentado em Demo (2012), Ferreira (2007), Libâneo (2013), Lück (2000), Paro (2012), entre outros, propõe-se, além da necessidade da profissionalização, o protagonismo do gestor com competências, atitudes e habilidades. Constatou-se que os sujeitos pesquisados almejam o domínio de conhecimentos técnicos da gestão escolar democrática, percebendo que há a necessidade de domínios de conhecimentos para a gestão competente e não somente a sua experiência prática, o seu referencial teórico ou as suas idiossincrasias. / This Dissertation discusses what knowledge, skills, attitudes of school administrators qualify democratic school management. Therefore, this study aimed to analyze the public school management, targeting to identify the capacities that qualify the practices of the management team. The study was conducted over the experience in school management in private schools of Porto Alegre (RS) municipality, in order to identify, through dialogue with eleven State level public school managers, their experiences with the democratic public administration. Thus, we obtained evidence that, for the management competence, we must invest in the continuing education of managers in the areas that address specific knowledge of school management. Based on Demo (2012), Ferreira (2007), Libâneo (2013), Lück (2000), Paro (2012), among others, it is proposed, besides the need of professionalization, the role of manager with skills, attitudes and abilities. It was found that the stakeholders surveyed desire the domain of the expertise of democratic school management, realizing that there is a need of domain of knowledge for able management and not only their practical experience, their theoretical framework or their idiosyncrasies.

Este trabalho tem o objetivo de analisar nas trajetórias profissionais – as experiências e as formações continuadas, mais especificadamente, os caminhos trilhados por bibliotecários em cargos de gestores de bibliotecas na UFRGS. Com o intuito de atender a esse objetivo, são caracterizados o perfil sócio-profissional e as políticas de carreira e desenvolvimento dos bibliotecários da UFRGS, identificados os caminhos trilhados nas experiências profissionais dos bibliotecários no exercício da gestão e verificados os percursos de formações continuadas realizadas pelos bibliotecários gestores, e se identificaram contribuições para o exercício das atividades pertinentes ao cargo. Contextualiza a instituição e os sujeitos da pesquisa. Apresenta conceitos referentes a trajetórias profissionais (FRANZOI, 2006), (DUBAR, 2005), competências (BRANDÃO; BORGES-ANDRADE, 2007), (FLEURY; FLEURY, 2001) e competências gerenciais (MINTZBERG 1973 apud ROBBINS, c2000), (FAGUNDES; SEMINOTTI, 2009) especialmente de bibliotecários (VALENTIM, 2002), (MACIEL; MENDONÇA, 2006) A pesquisa tem caráter descritivo com abordagem qualitativa e quantitativa e estudo de caso como método adotado. Como técnica de coleta de dados utilizou-se a base dados da UFRGS, documentos, currículo lattes e entrevistas com bibliotecárias-chefe submetidas à análise de conteúdo. Como resultados, percebeu-se que há uma valorização do Mestrado para exercer a chefia. As bibliotecárias construíram sua carreira trazendo a bagagem de conhecimentos e experiências profissionais anteriores, agregando os conhecimentos de Biblioteconomia e das formações continuadas. As lacunas que percebem no currículo, especialmente em gestão e gestão de pessoas e as contribuições voltadas à parte técnica da profissão. Revelam também quais características são necessárias ao bibliotecário-chefe para o bom exercício da gestão e por isso justifica a busca pela formação continuada a fim de suprir as falhas detectadas na formação, seja por cursos de qualificação, seja por cursos de capacitação oferecidos pela própria Universidade.As gestoras têm expectativas à continuação ou não dos estudos. Como sugestões, a revisão do currículo da Graduação e o oferecimento de cursos de extensão e de pósgraduação, latu e strictu sensu na área de Biblioteconomia e Ciência da Informação pela UFRGS a fim de que as bibliotecárias possam se aperfeiçoar na carreira sem terem que se deslocar do seu estado de origem ou ter que cursar áreas afins. Outra sugestão é a criação de um programa de desenvolvimento de gestores dentro da Universidade. / This work has the objective of analyzing,within professional careers, the continuing experiences and graduations, more specifically the paths tracked by librarians in positions of management of libraries at UFRGS (Universidade Federal do Rio Grande do Sul). In order to meet this objective, the socio-professional profileand career politics and development policies of UFRGS librarians are characterized, the paths taken by active manager librarians are identified, while is verified the continuing education graduation taken by manager librarians, and contributions were identified for the exercise of activities relevant to the position. Contextualizes the institution and the subjects of the research. It presents concepts related to professional trajectories (FRANZOI, 2006), (DUBAR, 2005), competencies (BRANDÃO; BORGES-ANDRADE, 2007), (FLEURY; FLEURY, 2001) and managerial competencies (MINTZBERG 1973 apud ROBBINS, c2000), (FAGUNDES; SEMINOTTI, 2009), especially of librarians (VALENTIM, 2002), (MACIEL; MENDONÇA, 2006). The research has a descriptive character with a qualitative and quantitative approach and case study as the method adopted. As data collection technique, UFRGS database, documents, curriculum lattes and interviews with chief librarians were used to analyze the content. As results, it has been noted that there is a valorization of the Master's to exercise leadership positions. The librarians in focus have built up their careers by bringing a wealth of knowledge and a load of previous experiences, bringing together the knowledge of Library Science and continuing education. The gaps that they perceive in the curriculum, especially in management and management of people as well as the contributions towards the technical side of the profession. They reveal also the characteristics that are necessary to be a chief librarian, for the good exercise of management and for that reason justifies the search for a continued education in order toovercomethe failures detected in the formation, either through qualification courses or by training courses offered by the University itself. As managers, they have expectations regarding the continuation or not of their education. As a suggestion, points to the review of the Undergraduate curriculum and the offer of extension and postgraduate courses, latu and strictusensu in the area of Librarian Studies and Information Sciences from UFRGS, so that the librarians can improve their careers without having to go out of their residential regions or to be forced to study just related courses. Another suggestion is the creation of a manager development program within the University.

O papel dos profissionais que atuam com Tecnologia da Informação (TI) nas organizações tem passado por diversas transformações e os Gestores de TI que atuavam especificamente em questões táticas e operacionais nas áreas mais técnicas, passaram também a ser envolvidos em decisões estratégicas envolvendo a TI. Assim, durante esta transformação os profissionais de TI deixaram os CPDs e passaram a estar mais presentes e próximos a outros setores da organização, com por exemplo a área de negócio. Em 2006, Lee e Lee, mapearam as competências para os Gestores de TI como sendo Técnica, Negócio e Sistema e no mesmo ano Wu et al. (2006), identificaram a competência estratégica como parte das atividades críticas do Gestor de TI. O CIO (Chief Information Officer) é o nome dado atualmente ao responsável pela tecnologia da informação numa organização e suas competências essenciais foram mapeadas nos estudos de Vreuls (2009) e Vreuls e Joia (2012) como sendo: Visão de negócio, Suporte ao negócio, Capacidade de influenciar a organização, Capacidade técnica, Networking externo, Gestão da operação de TI e Visão inovadora. Assim, a partir da evolução das competências dos Gestores de TI, a pesquisa analisou, através de um estudo de caso, como as competências dos Gestores de TI se aproximam das competências do CIO. Além de tomar por base os estudos de Lee e Lee (2006), Wu et al. (2006) e Vreuls (2009), também foi realizada uma análise comparativa com o modelo clássico de Katz (1974) Com a escolha destes modelos teóricos foi realizado um estudo comparativo entre a evolução dos estudos sobre competências gerenciais em diversos níveis. Os dados primários foram coletados por meio de entrevistas semiestruturadas e observação participante e os dados secundários foram obtidos através de fontes documentais do caso estudado. A análise dos dados foi realizada através da análise de conteúdo. Os resultados deste estudo indicam que as competências dos Gestores de TI se aproximam de três das sete competências do CIO e que apesar de estarem nos níveis táticos ou operacionais tem uma participação na área estratégica, o que implica no desenvolvimento dos Gestores de TI e também podem servir como um guia para atração e retenção de talentos na gestão de TI. / The role of Information Technology (IT) professionals in organizations has undergone many transformations, and IT Managers who have been specifically involved in tactical and operational issues in more technical areas have also become involved in strategic decisions involving IT. Thus, during this transformation IT professionals left the CPDs and became more present and close to other sectors of the organization, for example the business area. In 2006, Lee and Lee mapped the competencies for IT Managers as Technical, Business and System and in the same year Wu et al. (2006) identified the Strategic competence as part of the IT Manager's critical activities. The CIO (Chief Information Officer) is the current name given to the head of information technology in an organization and its core competencies have been mapped in the studies of Vreuls (2009) and Vreuls and Joia (2012) as: Business vision, Business support, Ability to influence the organization, Technical capacity, External networking, IT operation management and Innovative vision. Thus, from the evolution of the competences of the IT Managers, the present study analyzed through a case study how the competences of the IT Managers approach the competencies of the CIO In addition to Lee and Lee (2006), Wu et al. Al (2006) and Vreuls (2009), a comparative analysis was also carried out with the classic Katz model (1974). With the choice of these theoretical models, a comparative study was carried out between the evolution of the studies on managerial competences at several levels. The primary data were collected through semi-structured interviews and participant observation, and the secondary data were obtained through documentary sources of the case studied. Data analysis was performed through content analysis. The results of this study indicate that the competencies of IT Managers approach three of the CIO's seven competencies and that although they are at tactical or operational levels, they have a participation in the strategic area, which implies the development of IT Managers and can also serve as a guide for attracting and retaining talent in IT management.

Submitted by Alisson Mota (alisson.davidbeckam@gmail.com) on 2015-06-23T20:10:00Z No. of bitstreams: 1 Dissertação - Adriana Brasil Louzada Benaion.pdf: 1312323 bytes, checksum: 0f4bc2841fc0183bba95f5647b4ed5e6 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2015-06-25T20:19:24Z (GMT) No. of bitstreams: 1 Dissertação - Adriana Brasil Louzada Benaion.pdf: 1312323 bytes, checksum: 0f4bc2841fc0183bba95f5647b4ed5e6 (MD5) / Approved for entry into archive by Divisão de Documentação/BC Biblioteca Central (ddbc@ufam.edu.br) on 2015-06-25T20:39:18Z (GMT) No. of bitstreams: 1 Dissertação - Adriana Brasil Louzada Benaion.pdf: 1312323 bytes, checksum: 0f4bc2841fc0183bba95f5647b4ed5e6 (MD5) / Made available in DSpace on 2015-06-25T20:39:18Z (GMT). No. of bitstreams: 1 Dissertação - Adriana Brasil Louzada Benaion.pdf: 1312323 bytes, checksum: 0f4bc2841fc0183bba95f5647b4ed5e6 (MD5) Previous issue date: 2010-01-29 / Não Informada / Aiming the increase of the competitiveness, the enterprises have invested more and more in the development of its human talent. However, in order to their investments present the expected results; it is necessary that the actions directed toward the strategy of organization are lined up with the management of people by competencies. In this sense, one of the main trends is the management of people by competencies. The present report has the objective to develop a method to determine the individual competencies necessary for the recycling tissue paper enterprise through the balanced Scorecard - BSC. The related method was developed from the limitations identified in traditional models and had its applicability evaluated through a case study in a recycling tissue paper enterprise. The results reached through the case study demonstrate that is making possible to get a necessary competencies , if get a combination forms an articulated set of action that culminates with the base of BSC and the instrument of application to integrate and direction effort to making an representatio n of the individual competencies for the strategic implementation in a recycling tissue paper nterprise. / Visando o aumento da competitividade, as empresas têm investido cada vez mais no aperfe içoamento de seus talentos humanos. Entretanto, para que os resultados esperados sejam atingidos, é necessário que ações sejam tomadas e se mantenha alinhadas com a estratégia da organização, no tocante a gestão de competências. De modo que, uma das principais tendências é a gestão de pessoas por competências. O presente trabalho tem por objetivo desenvolver um método para determinar as competências individuais necessárias em uma empresa de recicl agem de papel com base no Balanced Scorecard - BSC. O referido estudo de caso foi desenvolvido a partir de limitações no modelo tradicional encontrado em uma empresa de reciclagem de papel. Os resultados encontrados demonstram que é possível levantar as competências necessárias desde que um conjunto de ações sejam articuladas com base no BSC e sejam aplicados instrumentos para integrar e direcionar esforços para a obtenção e representação das competências individuais relevantes para a empresa.

Thesis (MPA.)--University of Limpopo, 2010 / Different studies have clearly defined conflict management but little is known as to whether inadequate conflict management skill is close relative of service delivery. This paper presents the aim and objectives of the study, summary of the methodology used, type of data collected, very brief description of the data analysis methods, summary of findings conclusion and recommendations. The aim of the study is to investigate problems affecting the implementation of conflict management strategies within the school situation as witnessed by the chaotic situation within the school. Hence the concern raised by the community on critical issues which motivate the school management team to improve their knowledge, skills and attitudes on managing conflict in the workplace. The type of data collected was both primary and secondary where people’s views were called upon to provide information on the phenomenon. The objectives of the study are to conduct research on the challenge of conflict management in Modipe High School, to examine the relationship between conflict management and service delivery, to assess the impact of conflict on service delivery and to contribute towards strategic solutions for more effective conflict management. Qualitative research methodology was applied using data collection techniques such as the interviews and questionnaires to draw information about the topic under investigation. Primary and secondary data was collected from interviews, questionnaires and literature review respectively. The data analysis methods that were employed include content and thematic analysis. This was followed by a brief summary. The study revealed that inadequate conflict management skills on service delivery can be caused by various actions, for example, unfair treatment of others, ignorance of work procedures, application of rules and regulations, and self-disciplined educators. To this end, it is recommended that if there is a difference of opinion, proper channel of communication should be followed through the union representatives and supervisors, until the complaints or needs reach the management unit for discussion and finalisation where possible, without disagreements.

A significant number of engineers move into management positions, their numbers increasing with their length of service. However, engineers are not considered to be effective managers and are generally considered inadequate in soft skills. Given the centrality of engineers and management, understanding this transition is essential in order to develop strategies for managing. This research is an exploratory field-based study of the transition of professional engineers into management roles (engineer-managers) in Australia, from the perspective of the individual engineer. The study investigates the attitudes of engineers towards such areas as engineering education, towards managerial transition, status, organizational support systems, and strategies for managing transition, and examines their influence on the process of transition. Importantly, this research examines the influence of factors such as job nature, management qualifications, age, employing organizations, and other variables on their attitudes, and studies the differences between various subgroups of engineers. This research is based on the results of a case study and a questionnaire survey. An important outcome of this research is the focus on the process of engineering education. This research concludes that different emphases in the process of teaching and learning would contribute, in the long run, to engineers developing soft skills, and so make their transition into management easier. The study found that electrical engineers are more proactive than civil or mechanical engineers and that it is necessary to develop different strategies for different groups of engineers. The study observed that the higher the status of professional engineers within an organization, the greater was the likelihood of success. Supporting the anecdotal evidence from the case study, it is noted that the more engineers there are in management positions, the better the perception of senior management about their capabilities. This study found that management education for engineers has a strong influence, both in terms of their acquiring managerial skills as well as enhancing their status within their organization. Experiential learning, though, is the most common method by which engineers acquire managerial skills. The study also found that this is the least-managed strategy in Australian organizations; learning is left entirely to the individual. For engineers to be able to take advantage of experiential learning, better management is necessary / Doctor of Philosophy (PhD)