TThis study is focused on Czech Flying Disc Association. The theoretical part of the study explains theoretical background of business process management and project of transition of organizations to process management, otherwise the reengeneering of business processes. The second chapter of theoretical part of the study deals with the specific characteristics of sport organizations. Specified as sports associations in non- profit sector of economy, particularly in the context of Czech Republic. These organizations have the legal form of a civic association and belong to a group of nongovernmental organizations. The methodical part of the study describes the procedure chosen for application of process management in the selected organization and methods used in the practical part. The practical part includes a detailed description of the organization. This section summarizes the history of the organization, a mission, which was established roofing and sport events. Enter the organizational structure of the organization, operational structure of the Executive Body, the most important sources of finance and human resources organizations. It ranks the organization in the context of international sports federations and the institutional framework of sport in the country. The situational analysis of the organization has used a survey of sports federations, which forms an important part of the practical part. The survey is argued, described and evaluated. The paper summarizes findings from a survey in perspective of sports associations in general and in perspective of the particular organization. At the end of the survey the methodological note gives recommendations on methods used to polling sports federations. The situation analysis examines in detail the cost position of an organization and its customers. Situational analysis findings are summarized in the SWOT analysis. An important starting point for management of the organization is a vision and clear definition of the hierarchical structure of the organization's objectives. The objectives of the organization structure are listed and divided into sports, economic and social goals as the next section of the study. The final part of the study describes the different stages of process application project management in the organization in. Based on knowledge gained about the organization in the situational analysis are proposed goals for application of process management. These are adjusted according to the desire and capacity to project team of the organization. There is described method of obtaining data for process analysis. There are also specified processes in the organization, with particular emphasis on key organizational processes. Based on knowledge of processes and thanks to deep insight into the functioning of the organization are identified weaknesses in the organization. Selected key process is optimized. They formulated recommendations for management changes organization for further progress in the transition to the process management of the organization. At last method of evaluating the success of the organization is proposed.

The goal of this paper is to benchmark Answer Set Programming (ASP) systems to test their performance when dealing with a complex optimization problem. In particular, the problem tackled is resource allocation in the area of Business Process Management (BPM). Like many other scheduling problems, the allocation of resources and starting times to business process activities is a challenging optimization problem for ASP solvers. Our problem encoding is ASP Core-2 standard compliant and it is realized in a declarative and compact fashion. We develop an instance generator that produces problem instances of different size and hardness with respect to adjustable parameters. By using the baseline encoding and the instance generator, we provide a comparison between the two award-winning ASP solvers clasp and wasp and report the grounding performance of gringo and i-dlv. The benchmark suggests that there is room for improvement concerning both the grounders and the solvers. Fostered by the relevance of the problem addressed, of which several variants have been described in different domains, we believe this is a solid application-oriented benchmark for the ASP community. / Series: Working Papers on Information Systems, Information Business and Operations

Cílem této diplomové práce je představit teoretická východiska procesního managementu a měření klíčových ukazatelů výkonnosti, která budou aplikována na postup vypracování konkrétního projektu z logistické praxe. Práce se zabývá skladovými procesy, metodami jejich mapování a měření pomocí klíčových ukazatelů. Čtenář se zde tedy seznámí jak s teoretickou stránkou řízení procesů, tak praktickým příkladem operačních procesů ve skladech dílů pro automobilový průmysl.

Purpose – The sustainability topic has been receiving a growing importance in the corporate environment in recent years. More and more companies are adopting sustainability practices in all their organisational levels, operations and business process as a whole; however, they have still failed to achieve the anticipated goal. Existing roadmaps, frameworks and systems do not comprehensively support sustainable business transformation. This research proposes a four phases framework, based on BPM, to help organisations to implement sustainability practices in the organisation business processes and has verified it with industry/academic specialists and validated it in a local organisation focused on sustainability initiatives. Design/methodology/approach – A conceptual framework has been created, verified and validated. The framework is based on Business Process Management (BPM) principles, which was chosen because due its capability to work in a cross process way while providing the full control of the process performance. It was then verified using a Delphi study held with 21 specialists in Sustainable Operations Management from both academia and industry and validated using an action research study on a biomass company focused in the development of sustainable energy technologies that wished to improve the implementation of sustainability initiatives in its business processes and operations. Findings – It was identified that organisations still struggle to succeed the implementation of sustainability projects. The research outlined that the business process management (BPM) approach can be used as way to implement sustainability practices in an organisation’s business processes by using the conceptual framework. The benefits from this approach are the enablement of continuous process improvement, improvement of process quality; cost reduction; increase in the customer satisfaction; and better control 3 over process performance, which can be directly linked to the improvement of the sustainability improvement. Research limitations/implication – The main limitation of this research is the application of the framework in only one real-life scenario, which was expected due the research method chosen to validate it. Future work aims to apply the framework in different scenarios, in organisations with different sizes, different maturity level, different sector, and different locations. Further research will also investigate the symbiosis of the BPM approach with other management approaches, such as lean/green manufacturing, project management, and green supply chain and carbon footprint. In addition, in a further moment, once companies are familiarised with the project methodology, it is possible to create a centre of excellence (an area within the organisation with the best practices/ processes of the industry) in terms of sustainability bringing even more value, improving continuously and generating more innovation by the form of green reference process models. Practical implications – The proposed framework uses a Business Process Management (BPM) approach, which provides a systemic solution for the organisations adopt sustainability practices in their business processes.

El presente proyecto de investigación propone a la Gestión por Procesos como herramienta clave para el aumento de la productividad de una asociación agrícola productora de aceitunas en el valle de Bella Unión, Arequipa. A partir de entrevistas a profundidad y visitas in situ, se levantó información sobre la situación actual de la asociación y en base a la data encontrada, se realizó la propuesta el sistema de gestión que abarca la Gestión de la Calidad e Inocuidad, Gestión Comercial, Planeamiento y Control de la Producción, Gestión de Costos, Gestión Logística y Seguridad, y Salud Ocupacional. En el presente documento se ha desarrollado la propuesta del proceso de Gestión de Calidad e Inocuidad con el objetivo de atacar el problema de la falta de uniformidad de las aceitunas producidas como asociación que impide el acceso a mercados. Dentro del sistema propuesto, se encuentran los subprocesos de “Adaptación de Principios de Calidad en la Asociación”, “Estandarización de actividades en el proceso productivo”, “Manejo y Control de la Documentación”, “Control y Suministro de Productos Fitosanitarios”, “Control e Inspección de los cultivos”, “Desarrollo de auditorías internas de calidad” y “Gestión de Resultados para la Mejora Continua”. Asimismo, este sistema está desarrollado bajo el esquema del círculo de Deming (Planear, Hacer, Verificar y Actuar) y está basado en las Buenas Prácticas Agrícolas en el cultivo del olivo. / This research project proposes Business Process Management (BPM) as a key tool for increasing the productivity of an olive producing agricultural association in the valley of Bella Union located in Arequipa. Based on in-depth interviews and on-site visits, information was gathered on the current situation of the association and, based on the data found, the BPM system was proposed, covering Quality and Safety Management, Commercial Management, Planning and Control of Production, Cost Management, Logistics Management and Occupational Health and Safety. In this document, the proposal of the Quality and Safety Management process has been developed with the objective of attacking the problem of the lack of uniformity of olives produced as an association that limits access to markets. Within the proposed system, there are the subprocesses of "Adaptation of Quality Principles in the Association", "Standardization of activities in the production process", "Management and Control of Documentation", "Control and Supply of Phytosanitary Products", " Control and Inspection of crops "," Development of internal quality audits "and" Management of Results for Continuous Improvement ". Also, this system is developed under the scheme of the circle of Deming (Plan, Do, Verify and Act) and is based on Good Agricultural Practices in the cultivation of olive trees. / Tesis

Process monitoring aims to provide transparency over operational aspects of a business process. In practice, it is a challenge that traces of business process executions span across a number of diverse systems. It is cumbersome manual engineering work to identify which attributes in unstructured event data can serve as case and activity identifiers for extracting and monitoring the business process. Approaches from literature assume that these identifiers are known a priori and data is readily available in formats like eXtensible Event Stream (XES). However, in practice this is hardly the case, specifically when event data from different sources are pooled together in event stores. In this paper, we address this research gap by inferring potential case and activity identifiers in a provenance agnostic way. More specifically, we propose a semi-automatic technique for discovering event relations that are semantically relevant for business process monitoring. The results are evaluated in an industry case study with an international telecommunication provider.

Reducing the complexity in information systems is a main concern on which researchers work. Separation of concerns, also known as the principle of ‘divide and conquer’, has long time been a strategy for dealing with complexity. Two examples of the application of this principle in the area of information system design are the break out the data management into Database Management Systems(DBMSs) and the separation of the business logic from the application logic into Business Process Management Systems (BPMSs). However, separation of cross-cutting concerns from the core-concern of a business process is not yet supported in the Business Process Management (BPM) area. Aspect Oriented principle recommends such a separation. When looking into the business process, several concerns, such as security and privacy, can be identified. Therefore, a formal model that provides a foundation for enabling BPMSs to support separation of concerns in BPM area is needed. This thesis provides a formal model for dealing with separation of concerns in the BPM area. Implementing this model in BPMSs would facilitate the design and implementation of business processes with a lower level of complexity, which in turn would reduce the costs associated with BPM projects. The thesis starts with a literature review on aspect orientation both in programming and in the BPM areas. Based on this study, a list of requirements for an Aspect Oriented Service for BPMSs is compiled. Then a formal model for such a service, fulfilling a set of these requirements, is designed using Coloured Petri Nets and implemented in CPN Tools. The model is evaluated through the execution of a number of scenarios. The solution is also validated through an industrial case study. The results of the case study are presented the direction for future work outlined. The case study demonstrates that separation of concerns through aspect orientation does indeed reduce the complexity of business process models.

Process-oriented organisations need to manage the different types of responsibilities their employees may have w.r.t. the activities involved in their business processes. Despite several approaches provide support for responsibility modelling, in current Business Process Management Systems (BPMS) the only responsibility considered at runtime is the one related to performing the work required for activity completion. Others like accountability or consultation must be implemented by manually adding activities in the executable process model, which is time-consuming and error-prone. In this paper, we address this limitation by enabling current BPMS to execute processes in which people with different responsibilities interact to complete the activities. We introduce a metamodel based on Responsibility Assignment Matrices (RAM) to model the responsibility assignment for each activity, and a flexible template-based mechanism that automatically transforms such information into BPMN elements, which can be interpreted and executed by a BPMS. Thus, our approach does not enforce any specific behaviour for the different responsibilities but new templates can be modelled to specify the interaction that best suits the activity requirements. Furthermore, libraries of templates can be created and reused in different processes. We provide a reference implementation and build a library of templates for a well-known set of responsibilities.

Dissertação (mestrado)—Universidade de Brasília, Faculdade de Tecnologia, Departamento de Engenharia Elétrica, 2017. / Submitted by Raquel Almeida (raquel.df13@gmail.com) on 2018-03-16T16:24:01Z No. of bitstreams: 1 2017_ValériaAparecidaGuimarães.pdf: 1828368 bytes, checksum: 4047d548f541303b269a48ee3ab36079 (MD5) / Approved for entry into archive by Raquel Viana (raquelviana@bce.unb.br) on 2018-04-17T18:21:33Z (GMT) No. of bitstreams: 1 2017_ValériaAparecidaGuimarães.pdf: 1828368 bytes, checksum: 4047d548f541303b269a48ee3ab36079 (MD5) / Made available in DSpace on 2018-04-17T18:21:33Z (GMT). No. of bitstreams: 1 2017_ValériaAparecidaGuimarães.pdf: 1828368 bytes, checksum: 4047d548f541303b269a48ee3ab36079 (MD5) Previous issue date: 2018-04-17 / Uma das técnicas de medição mais utilizadas e documentadas para a obtenção do tamanho de um software é a Análise de Pontos de Função (APF). No entanto, discussões acerca da sua aplicabilidade para projetos SOA (Arquitetura Orientada a Serviço) têm sido constantes, o que justificou a escolha desse tema de investigação. Este documento apresenta os resultados de uma pesquisa cujo objetivo foi a construção de uma proposta para a medição, por meio da utilização de Pontos de Função (PF), do tamanho funcional de softwares que utilizam as abordagens de desenvolvimento de software com SOA e BPM (Business Process Management). A proposta foi desenvolvida a partir de revisão da literatura e de análises de dados empíricos coletados durante a execução de um projeto real. Ao final do trabalho, foi possível realizar análises comparativas entre projeções usando APF, o método proposto e dados empíricos. O resultado mostrou que a APF não é adequada para a medição do tamanho funcional de projetos SOA/BPM, ao contrário do método proposto. / One of the most widely used and documented measurement techniques for obtaining software size is Function Point Analysis (FPA). However, there have been frequently discussions about its applicability to SOA (Service Oriented Architecture) projects, which justifies a choice of the research topic. This document presents the results of a research whose objective was the construction of a proposal to measure SOA and BPM (Business Process Management) softwares through the use of Function Points (PF). A proposal has been developed based on literature review and empirical data analyzes, with was collected from an execution of a real project. The research compare empirical data (from a real-world project) to projections based on FPA, as well on the proposed method. Results demonstrate that the proposed method is suitable to SOA/BPM projects, differently of FPA.

Submitted by Haroudo Xavier Filho (haroudo.xavierfo@ufpe.br) on 2016-04-06T18:35:45Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertação_DFSS.pdf: 4701984 bytes, checksum: bc9f59bf7508a2eb7b60c0b7b305b359 (MD5) / Made available in DSpace on 2016-04-06T18:35:45Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertação_DFSS.pdf: 4701984 bytes, checksum: bc9f59bf7508a2eb7b60c0b7b305b359 (MD5) Previous issue date: 2015-08-31 / Universidade Federal de Pernambuco / A utilização da tecnologia da informação (TI) na prática da atenção à saúde é uma tendência no Brasil e no mundo. Neste contexto, o campo de conhecimento informática em saúde tem sido aplicado ao desenvolvimento científico que utiliza a informática para melhor oferecer serviços à saúde, resolvendo problemas e auxiliando na tomada de decisão. Diante dessa abordagem, temos o uso dos modernos recursos da TI para realização de atividades a distância relacionadas à prática de saúde em seus diversos níveis, resultando assim em atividades denominadas de telessaúde. Ciente dos benefícios trazidos pela informática em saúde, o governo federal propõe políticas de utilização da TI no auxílio à promoção e gestão da saúde. Neste cenário, o Núcleo de Telessaúde da Universidade Federal de Pernambuco (NUTES-UFPE) oferece serviços de telessaúde para a população, através de sistemas de informação que auxiliam a assistência e diagnóstico do paciente, bem como a formação contínua do profissional de saúde. Como medida de monitoramento e avaliação desses serviços de telessaúde, o Ministério da Saúde (MS) instituiu medidas de controle e monitoramento através de indicadores de desempenho, os quais são coletados dos núcleos e enviados ao MS. Com o objetivo de obter uma visão detalhada dos serviços de telessaúde ofertados e com isso, analisar a troca de informação entre sistemas e departamentos que executam cada serviço, nessa pesquisa foi realizado um detalhamento sintático e semântico dos dados a serem trocados entre os sistemas do NUTES-UFPE, garantindo a interoperabilidade entre eles para efetuar a coleta dos indicadores de cada serviço de telessaúde. Desta forma, como estratégia de pesquisa, foi realizado um estudo de caso tomando como premissa a utilização da abordagem da Gestão de Processos de Negócio (do inglês, Business Process Management- BPM) para mapear os processos de negócio do NUTES-UFPE. A presente pesquisa descreve a aplicação desse estudo de caso que teve como resultado a viabilização da interoperabilidade entre os sistemas e melhorias na troca de informação, coleta e envio dos indicadores de monitoramento e avaliação dos serviços de telessaúde. / The use of information technology (IT) in the practice of health care is a trend that has been evolving and gaining increasingly space in health area in Brazil and all around the world. In this context, the health informatics, as discussed in literature, is a knowledge field applied to scientific development that uses computer technology to improve health services, fixing problems and assisting in decision-making. Faced with this approach, there is the use of modern IT resources for carrying out distance activities related to health practice at various levels, resulting in activities named telehealth. Aware of benefits brought by health informatics, the federal government proposes IT usage policies in helping to promote and manage health. In this scenario, the Telehealth Center of Federal University of Pernambuco (NUTES-UFPE) provides telehealth services to the population through information systems that support the assistance and diagnose of patients, as well as the continuous education for health professionals. As a measure of monitoring and evaluation of these telehealth services provided by the various telehealth centers, the Ministry of Health established control and monitoring measures through performance indicators, which are collected from the centers and sent to Ministry. With the goal of to get a detailed view of the offered telehealth services and thereby, analyze the exchange of information between systems and departments that execute each service, this research was made a syntactic and semantic details of data to be exchanged between NUTES-UFPE systems, ensuring interoperability between them to do the collect of indicators for each telehealth service. So, as a research strategy, a case study was realized with the premise of the use of Business Process Management (BPM) in order to map the NUTES-UFPE business processes. This research describes the application of this case study that resulted in a feasibility of the interoperability between systems and improvements of the information exchange, collection and dispatch of indicators for monitoring and evaluation of telehealth services.