Submitted by Pedro Henrique Rodrigues (pedro.henriquer@ufpe.br) on 2015-03-05T17:19:23Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertação George Augusto Valença Santos _ CIn UFPE _ Bussiness Process Variability - A Systematic Literature Review.pdf: 5890061 bytes, checksum: 6ff1f1ce8ef59a0eab2536ed6f50659a (MD5) / Made available in DSpace on 2015-03-05T17:19:23Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertação George Augusto Valença Santos _ CIn UFPE _ Bussiness Process Variability - A Systematic Literature Review.pdf: 5890061 bytes, checksum: 6ff1f1ce8ef59a0eab2536ed6f50659a (MD5) Previous issue date: 2012-03 / Business processes have facilitated and enhanced management activities, being considered an instrument capable of approximating the strategic guidance and the people who execute their work to achieve organizational goals. In this scenario, continuous evaluation procedures, compliance with government regulations and industry standards, evolutions in the business domain, stakeholders’ needs, new technologies and economic factors related to globalization pressure are examples of aspects that can foster changes on business processes. The impact of this changing environment is the variation of business processes, in a phenomenon called business process variability. The objective of this research is, therefore, to aggregate relevant studies which address the context of this phenomenon. The studies’ selection was accomplished through a Systematic Literature Review, conducting automatic searches in a set of digital libraries and manual searches in leading conferences and journals in the fields of Business Process Management and Computer Science. In total, 13619 studies were retrieved, from which 80 were classified as relevant. This set of primary studies acted as sources of evidence for answering 3 research questions and their respectively subquestions. From the analysis performed, the study concludes that despite efforts in the literature for managing business process variability, this concept is not clear and well delimited, involving additional aspects and, hence, lacking a structured taxonomy. Contributions of the current work are: to provide valuable information with respect to the main notions in business process variability field and, possible types and inductors of process variability;to identify the main challenges faced by organizations when dealing with this phenomenon and; to examine a set of proposals for process variability management, investigating the existence of tool support and empirical evaluations carried out.

The main topic of this diploma thesis is process management and Business Process reengineering (BPR) and applied research of this concept in a particular company. In the theoretical part at first I define the concept of process and process management, which I then develop with BPR. In addition, the basic methodologies, including metadata of modeling a business process analysis (MMABP) are defined and described. I also present the modeling language Unifield Modeling Language (UML), Eriksson-Penker notation and the Business Process Modeling Notation (BPMN). On the basis of this theoretical part, I implement applied research in a specific research area.

The purpose of this thesis was to review and investigate processes by analyzing what impact logistics and handling had on the transportation units, with the goal of proposing a solution strategy for how to prevent and reduce the breakage of these units. By creating and applying standards and guidelines, specified in this thesis there is the opportunity to greatly reduce: cost of costumer claims, ecological impact and risk of injuries. To achieve this: mapping of the processes and locating risk factors, archival studies, literature, Ishikawa mapping, a case study and interviews were performed. With the methods used, two main problem areas were found and investigated. Analyzing these two problem areas lead to the recommendations of standards and application of Standardized work. / Syftet med det genomförda examensarbetet var att undersöka och analysera vilka effekter logistik och hantering haft på hållfastheten av lastningsbärare för att ta fram ett lösningsförslag på hur brott kan förebyggas. Från införda standarder och riktlinjer, presenterade i det här examensarbetet kan reklamationskostnader, ekologiska kostnader och skaderisker kraftigt minimeras. Processkartläggning och risk sökning, Arkiv- och litteraturstudier, Ishikawa- kartläggning, fallstudie och intervjuer genomfördes och användes för att få fram resultatet. Med de använda metoderna kunde två problemområden hittas och undersökas. Analysering av dessa problemområden ledde till en rekommendation om applicering av standardiserat arbete.

[Context] Clinical pathology is a medical specialty that uses laboratory analysis of tissues and fluids to diagnose diseases. As emerging methodologies and technologies extend their realm to anatomical pathology, pathology facilities are faced with new challenges related to the increasing volume and complexity of patient cases in their work processes. [Problem] Existing tools that monitor process data show limitations in supporting pathology process management. They lack the capability of identifying emerging process bottlenecks in a real-time manner, and this prevents facility managers from conducting corrective actions proactively. [Methodology] Applying the Design Science Research Methodology, this thesis proposes and builds a Business Intelligence solution that provides visual analysis and real-time monitoring functions to support pathology process management. A usability study with expert participants from the Eastern Ontario Regional Laboratory Association was conducted to validate this solution. [Results] The proposed solution meets the requirements of the experts and can provide efficient, flexible, and multi-tenancy support to users in the context of their daily professional activities.

The final thesis is focused on the topic of process management and its development in time. Business Process Management and workflow, are described in the thesis as well as its specification and classification. The paper compares these two concepts. The thesis also works with the methodology of ARIS and Balanced Scorecard which are applied in the selected process of the organization. The process is built on the BPMN notation which is also described in the thesis. The aim of the thesis is to examine and to analyze selected process of the organization with specific methodology, to specify potential problems in the process and to suggest possible solution.

In the first part of the diploma thesis is described the relevant theory of the Business Process Management which is fundamental background for the practical second part of the thesis. The theoretic part contains of a general description of the Business Process Management and a description of the BPM design phases, such as planning, analyzing, designing, and implementing. The second part of the diploma thesis focuses on the design of the Business Process Management in GfK Praha, s.r.o. First the company is introduced globally as well as locally. Afterwards the local branch is analyzed by real data and especially by many structural interviews with GfK employees. Most importantly, based on the workshops with the cooperative employees, there are designed new processes into the connected process maps.

The professional work includes the analysis of modern methods which inrease efficiecy in the public sector. This work also applies these methods to the particular case. The pattern CAF is briefly described. The last topic is focused on the purpose of the introduction of the central project office.

The master thesis deals with the relationship between client and provider of logistics services in the supply chain. The author focuses primarily on issues of communication and exchange of data / information between the clients and logistic provider. After the initial phase of the analysis of the current situation and the factors influencing this situation, there is a completely new process designed to exchange data / information and method of implementation this process. There are other threats to actual implementation mentioned together with the proposal. These threats along with possible alternative scenarios and technical implementations are then discussed in detail in the end.

The aim of this master thesis is the improvment of selected processes in the organization where a company can save considerable costs and speed up processes with customers, proposes metrics for measuring the performance of individual processes and overall improvement of the organization. First part of the tesis deals with the theoretical aspects and the transformation from functional to process control, modeling based on different methodologies and standards and measuring performance of individual processes. Second part presents the organization and its situation and position on a market and pointed the problematic aspects of processes and suggests how to develop the processes to be more efficient in all directions. Last but not least are the metrics used to monitor and evaluate the goals of the processes and their successful implementation. After the incorporation analyzed processes in the organization should be the company able to move significantly in the overall success of the operation on the market.

My diploma thesis is focused on processes of CS Cargo Company. Theoretical part is concentrated on Logistic, process management, process mapping and lean management. Practical part is based on knowledge contained in theoretical part. Primary goal of the thesis is innovation of current process map and description of processes. Subsequently selected process is necessary to analyze, modify and outline measurement's possibilities of its performance. Sophisticated management system requires precise identification of processes. Especially company's processes are the ones which have significant influence on overall quality of CS Cargo Company's products (services).