The main goal of diploma thesis was analysed process management in company DUDÁK - Měšťanský pivovar Strakonice, a.s. Theoretical part explains basic concepts of process management. Practical part contains characteristic of company and describes processes in company. One of main process was analysed closer and in last section are designed methods to improve.

I en komplex informationsteknologisk värld behöver företag och organisationer flexibla affärssystem som följer den tekniska utvecklingen. Av denna anledning har kommersiella BPMS-verktyg (Business Process Management System) blivit populära på grund av sin höga förmåga att snabbt integreras med affärssystemen i nya arbetsmiljöer. Ett alternativ till kommersiella BPMS-verktyg är de OSS-baserade (Open Source Software) BPMS-verktygen med öppen källkod som är tillgänglig för allmänheten att vidareutveckla.  På grund av att de OSS-baserade BPMS-verktygen ofta är unga på marknaden och behöver vidareutvecklas blev syftet med denna uppsats att genomföra en granskning av de open source-baserade BPMS-verktygen vad gäller deras skilda egenskaper. En sådan granskning ökar förståelsen för hur verktygen fungerar och underlättar därför vidareutvecklingen av dem. Genom att utgå från en etablerad analysmodell av Delgado et al. (2015) genomfördes en tematisk innehållsanalys för att jämföra egenskaperna i dessa verktyg. Närmare bestämt analyserades insamlade dokument som beskriver BPMS-verktygens egenskaper. Den vägen jämfördes 6 olika BPMS-verktyg utifrån 13 egenskaper. Analysresultatet visade att Bonitasoft, jBPM och JMPM5 var de mest välutvecklade BPMS-verktygen som gav stöd för flest egenskaper. Resultatet visade även att verktyg med färre egenskaper ändå kunde vara ett bra alternativ för vissa företag, beroende på vilka egenskaper och funktionaliteter som prioriteras inom företaget. / In a world of developing complex information technologies, companies and organizations need flexible and updated business systems that and match these technological developments. For this reason, commercial BPMS (Business Process Management System) tools have become popular because of their high ability to quickly integrate with business systems in new work environments. An alternative to commercial BPMS tools are the OSS-based (Open Source Software) open source BPMS tools that are available for the public to develop. Since the OSS-based BPMS tools are often new on the market and need further development, the purpose of this paper was to conduct an analysis of open source-based BPMS tools with respect to their various features. Such an analysis increases the understanding of the tools’ functionality and therefore facilitates further development of them. Based on an established analysis model by Delgado et al. (2015), a thematic option for some companies, depending on the characteristics and functionalities that are prioritized within the company. Content analysis was conducted to compare the characteristics of these tools. More specifically, collected documents were analyzed describing the properties of BPMS tools. That way, 6 different BPMS tools were compared based on 13 properties. The analysis showed that Bonitasoft, jBPM and JBPM5 were the most well-developed BPMS tools that supported most of the features. In addition, the analysis demonstrated that tools with fewer features could still be a good option for some companies, depending on the characteristics and functionalities that are prioritized within the company.

Submitted by Haroudo Xavier Filho (haroudo.xavierfo@ufpe.br) on 2016-04-01T17:10:04Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertacao_Carolina_Nunes_Gouveia_CinUFPE.pdf: 2466935 bytes, checksum: 5f06f529909528db6e5c56728fc2fb45 (MD5) / Made available in DSpace on 2016-04-01T17:10:04Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertacao_Carolina_Nunes_Gouveia_CinUFPE.pdf: 2466935 bytes, checksum: 5f06f529909528db6e5c56728fc2fb45 (MD5) Previous issue date: 2009-04-30 / No intuito de assegurar a transparência na gestão das empresas, novas regulamentações recomendam a adoção de modelos de referência, que facilitam a adaptação dos processos de negócio às novas exigências. Com a responsabilidade de encarar esses novos desafios, a auditoria encontra na área de TI uma aliada acostumada a lidar com ambientes adversos, e interessada em envidar esforços para construir soluções aderentes, com criatividade e inovação. Neste trabalho, inicialmente, são apresentados os alicerces metodológicos que fundamentaram a estruturação da área de TI da Chesf e prepararam o corpo técnico para lidar com o desafio da certificação na lei Sarbanes-Oxley. Em seguida, são apresentadas as abordagens de Business Process Management – BPM, utilizadas na construção de ferramentas de gestão dos processos de negócio da área de TI, a serem auditados na certificação. Três abordagens foram experimentadas e suas conclusões são comparadas e analisadas, a fim de justificar a escolha da abordagem efetivamente implantada. Este trabalho propõe apresentar a evolução do investimento da área de TI da Chesf em melhores práticas e demostrar como esse investimento vem contribuindo para o alcance dos objetivos de negócio da Empresa. / In order to ensure transparency in corporate management, new regulations used to recommend the adoption of reference models, which will allow users to adapt enterprise business processes to new demands. With the responsibility to face these new challenges, the Audit’s area find in IT area an ally used to dealing with adverse environments and interested in efforts to build solutions with both creativity and innovation. In this paper, initially, we present the methodological foundation that underlie the structuring of the CHESF’s IT area and prepared the staff to deal with the challenge of certification in Sarbanes-Oxley Act. Then, we present the approaches to Business Process Management - BPM used in the construction of tools for managing business processes in the IT area to be audited in the certification process. Three approaches have been tried and its findings are compared and analyzed in order to justify the choice of approach effectively deployed. This paper proposes to present the performance of CHESF’s IT area in best practices and demonstrate how it has been contributing to the achievement of the Company’s business objectives.

I dagens konkurrensutsatta marknad är det en nödvändighet för organisationer att kontinuerligt effektivisera sina affärsprocesser med avgörande betydelse för tillväxt. Eftersom dessa processer är essentiella byggstenar för en organisations framgång har systemstöd avseende processmanagement blivit en viktig faktor i strävan efter att uppfylla organisationens mål och förbättra sin konkurrenskraft. Med detta i åtanke är det intressant att studera i vilken grad workflowsystem kan bidra till att förbättra organisationers affärsprocesser. Mot bakgrund av dessa snabbskiftande marknadsförutsättningar kommer studien behandla processrelaterade systemstöd med syftet att undersöka situationen för samtidens workflowbaserade optimeringar och utröna framtida visioner gällande automatisk processmanagement. Undersökningen har utförts genom en kvalitativ kund- och marknadsanalys avseende IT-företaget Medius AB där intervjuer, deltagande observationer och dokumentstudier legat till grund för en abduktiv analys. Företaget är en leverantör av processrelaterat IT-stöd och den övergripande affärsidén är att med hjälp av system förenkla och automatisera organisationers skilda processer. Studien visar bland annat att leverantörserbjudanden och definitioner gällande processmanagement skiljer sig åt globalt och nationellt och att det i dagens konkurrensutsatta marknad är svårt att motivera processer utöver sådana som genererar en direkt organisationsnytta. Vidare framkommer trender inom processmanagementområdet, bland annat Case Management, Business Process Management och outsourcing av organisationsprocesser. Studien visar också att den framtida workflowmarknaden förutspås innehålla produkter som stödjer hela organisationer involverandes partner, leverantörer och kunder och inte endast interna processer. / In today's competitive market it is a necessity for organizations to continuously improve their business processes which are critical to growth. Since these processes are essential for organizational success it has become important to support them via information systems in order to meet organizational goals and to improve competitiveness. Thus it is interesting to study to what extent workflow systems can help improve organizations' business processes. In light of these rapidly changing market conditions, this study will examine process-related system support with the aim to investigate the situation of today's workflow-based optimizations, and explore future visions regarding automatic process management. The study was conducted through a qualitative customer and market analysis for the IT company Medius AB, where interviews, participant observations and document studies formed the basis of an abductive analysis. The company is a supplier of process-related IT support and its overall business concept is to offer systems to simplify and automate organizations' separate processes. The result of this study shows, for example, that the definitions and offerings from the vendors differ globally and nationally, and that it is difficult in today's competitive market to justify processes other than those that generate direct organizational benefits. Furthermore, different trends in the field of business process management have been identified, a few examples being Case Management, Business Process Management and outsourcing of organizational processes. The study also shows that the future workflow market is predicted to contain products that support the entire organization and not only specific processes, including partners, suppliers and customers.

This thesis deals with the topic of process management as a part of IT Governance. Cobit is the standard for the IT Governance. For the purpose of the thesis we use Cobit 5, the latest Cobit version published in 2012. Next part of the thesis is focused on describing the principles of process management and analyzing differences between line and process management. To be able to choose the appropriate modeling notation, the work uses the most common notation of process modeling -- BPMN, EPC and UML. The second part of the thesis analyses the current status of process management in an international bank using methods of questionnaire, document analysis and observation. Following the analysis, new concept of process management is created and applied to two specific processes.

This thesis deals with process management and a possibility of its implementation in the real company. The first part contains a description of the basic definitions, principles, concepts and procedures of process management, which form the methodological basis. The second part deals with the application of process management in the company ASM and presents an analysis of the current state, conceptual and process modeling, infrastructure design and description of the psychological aspect of project's implementation for process changes. Diagrams formed in programs PowerDesigner and Draw.io are also included in this thesis.

Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2017-07-27T12:57:10Z No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) Dissertacao_FabioFerreira_Digital.pdf: 2972458 bytes, checksum: f0d2fa1803fb21110efdc841f63933b1 (MD5) / Made available in DSpace on 2017-07-27T12:57:10Z (GMT). No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) Dissertacao_FabioFerreira_Digital.pdf: 2972458 bytes, checksum: f0d2fa1803fb21110efdc841f63933b1 (MD5) Previous issue date: 2016-07-01 / Na busca por agilidade, economia e qualidade em seus processos, um número crescente de empresas tem adotado técnicas de Gerenciamento de Processos de Negócios (do original em inglês: Business Process Management - BPM), já que esta permite que a organização torne seus processos mais eficientes, com maior precisão, rapidez, flexibilidade e qualidade. No entanto, mesmo gerenciados, os processos podem enfrentar riscos que podem causar forte impacto sobre os objetivos da organização se estes riscos não forem gerenciados de forma apropriada. Como o gerenciamento de riscos demanda recursos e a execução de várias atividades (entrevistas, análises, reuniões etc.) que também são demandados pelo BPM, a integração destes dois campos tem sido tema de pesquisa frequente nos últimos anos. Um problema com os trabalhos existentes, no entanto, é que as atividades de gerenciamento de riscos propostas são aplicadas apenas a algumas fases do ciclo de vida BPM. Esta dissertação teve como objetivo construir e avaliar uma metodologia para realizar o gerenciamento de riscos em processos de negócios de forma integrada com o ciclo de vida BPM. A metodologia, chamada R-BPM, é composta por um conjunto de fases e uma ferramenta de apoio. Ela é inspirada na estrutura de gerenciamento de riscos do COSO (Committee of Sponsoring Organizations of the Treadway Commission) e foi construída através da abordagem de Design Science Research, que envolve um ciclo iterativo de construção e avaliação. Para avaliar a metodologia e a ferramenta de software construída para apoiá-la, foi realizado um estudo de caso em uma organização pública. Os artefatos foram avaliados através de grupos focais e surveys com especialistas da organização. Os resultados mostraram que a metodologia R-BPM, além de permitir que as atividades relacionadas à gestão de riscos sejam executadas em conjunto com o ciclo de vida BPM, permite também compartilhar a responsabilidade pelos riscos e fornecer melhores condições para os analistas e donos dos processos avaliá-los. Como a metodologia foi utilizada para resolver um problema do mundo real na organização estudada, esta pesquisa também contribuiu para a disseminação de conhecimento acadêmico para o mercado. / In search for agility, economy and quality in their processes, an increasing number of companies have adopted techniques of Business Process Management (BPM), as this allows the organization make its processes more efficient with greater precision, speed, flexibility and quality. However, even when managed, processes may face risks that can cause strong impact on the organization's goals if these risks are not managed appropriately. As risk management requires resources and the execution of many activities (interviews, analysis, meetings and so on) which are also demanded by BPM, the integration of these two fields has been a research theme frequent in recent years. A problem with existing works, however, is that the risk management activities proposed are applied only to some phases of the BPM lifecycle. This work aimed to construct and evaluate a methodology to manage risks of business processes integrated with the BPM lifecycle. The methodology, called R-BPM, is composed of a set of phases and a supporting tool. It is inspired by the COSO (Committee of Sponsoring Organizations of the Treadway Commission) risk management structure and was built by Design Science Research strategy, which involves an iterative cycle of construction and evaluation. To evaluate the methodology and the software tool built to support it, we conducted a case study in a public organization. The artifacts were assessed through focus groups and surveys with the organization's experts. The results showed that the R-BPM allows the activities related to risk management can now be implemented together with the BPM lifecycle, as well as shares responsibility for the risks and provides better conditions for process owners evaluate them. As the methodology was used to solve a real-world problem in the organization studied, this research also contributed to the dissemination of academic knowledge to market.

Inom flera svenska statliga myndigheter har det processbaserade arbetssättet blivit en metod för att öka effektiviteten inom organisationer. Migrationsverket, en myndighet som under mitten av 2010-talet tog emot ett rekordstort antal skyddssökande under den stora flyktingkrisen, har på senare tid börjat att implementera ett nytt processbaserat arbetssätt inom asylprövningen kallat ”Asyl 360”. Denna fallstudie undersöker hur medarbetarna på en av de asylprövningsenheter som implementerat Asyl 360 upplever att det nya processbaserade arbetssättet påverkat dem. Den ämnar också att, med hjälp av en egenutvecklad kontextanpassad processmognadsmodell, undersöka vilken processmognadsnivå den undersökta asylprövningsenheten befinner sig på. Den metodologiska inriktningen av studien är en kvalitativ fallstudie där den insamlade datan har inhämtats genom intervjuer med medarbetare på den undersökta organisationen. Resultatet och analysen av studien visar dels vilken processmognadsnivå organisationen befinner sig på, men även en utvärdering av den egenutvecklade kontextanpassade processmognadsmodellens funktionalitet / Within several Swedish government agencies, the process-based approach has become a method for increasing efficiency within the organizations. The Swedish Migration Agency, an agency that received a record number of refugee applicants during the great refugee crisis in the mid-2010s, has recently begun to implement a new process-based approach in the asylum field called "Asyl 360". This case study examines how the employees at one of the units that implemented Asylum 360 feels that the new process-based working method has affected them. It also intends to investigate what process maturity level the investigated asylum review unit is at, with the help of a self-developed, context-adapted process maturity model. The methodological focus of the study is a qualitative case study where the collected data has been collected through interviews with employees of the researched organization. The result and analysis of the study shows what level of process maturity the studied organization is currently on. It also evaluates the functionality of the self-developed, context-adapted process maturity model / <p>2020-06-26</p>

In any organisation processes can be seen evolving throughout their lifecycle and play a deciding role in the efficiency of organisational activities. Tender processes are no different and with growing competitiveness and globalisation it has become the responsibility of managerial staff to ensure continuous improvement is applied to processes so organisational goals are consistently met and knowledge, talents and other success factors are institutionalised therein. The objective of this study was to perform an iteration of process re-engineering on the tender process within Tubular Track, so that a tender could be performed more efficiently and more competitively, and be more manageable. The investigation was carried out by means of a literature review and interviews. This was done to establish an accurate baseline from the current process and then re-engineer the system in its entirety. Verification of the investigation method was done through application of the PMBOK proven project management methods, while validation was done by comparison of processes through process improvement methodology principles as relationship. Process improvement and its management is a continuous procedure but because this study only focuses on the design of a new tender process for Tubular Track the conclusion that was made through literature application and comparison was that the newly designed process is expected to improve efficiency, manageability and time to complete. In the final conclusion stage recommendations were also made that re-engineering phases be planned and followed with corresponding risk and change management plans. Training needed for personnel so that implementation would be optimally applied and continuous improvement institutionalised would also need inspecting. / MIng (Development and Management Engineering), North-West University, Potchefstroom Campus, 2015

In any organisation processes can be seen evolving throughout their lifecycle and play a deciding role in the efficiency of organisational activities. Tender processes are no different and with growing competitiveness and globalisation it has become the responsibility of managerial staff to ensure continuous improvement is applied to processes so organisational goals are consistently met and knowledge, talents and other success factors are institutionalised therein. The objective of this study was to perform an iteration of process re-engineering on the tender process within Tubular Track, so that a tender could be performed more efficiently and more competitively, and be more manageable. The investigation was carried out by means of a literature review and interviews. This was done to establish an accurate baseline from the current process and then re-engineer the system in its entirety. Verification of the investigation method was done through application of the PMBOK proven project management methods, while validation was done by comparison of processes through process improvement methodology principles as relationship. Process improvement and its management is a continuous procedure but because this study only focuses on the design of a new tender process for Tubular Track the conclusion that was made through literature application and comparison was that the newly designed process is expected to improve efficiency, manageability and time to complete. In the final conclusion stage recommendations were also made that re-engineering phases be planned and followed with corresponding risk and change management plans. Training needed for personnel so that implementation would be optimally applied and continuous improvement institutionalised would also need inspecting. / MIng (Development and Management Engineering), North-West University, Potchefstroom Campus, 2015