The thesis whose title is "Quality management in chosen company" focused on selected company processes in terms of management and quality assurance. The aim of this thesis was the analysis of the process of quality management in the engineering company TIRAD, s. r. o. located in the Vysočina region. According to the findings of deficiencies in this company were provided suggestions and recommendations to improve these processes. The quality management system and all terms connected with this field were thoroughly described in the theoretical part of this thesis. All information about the quality management was taken from the Czech and English literature. In this part were also used reliable internet sources. The content of the practical part was the analysis of the current quality management system in a chosen company. In the thesis was at first characterized the company and then were also analyzed processes of the quality management system. For the analysis of these processes were used the qualitative methods. Based on the analysis of the quality management system in TIRAD´s company were discovered several flaws.

This thesis deals with the issue of customer service quality with the aim to analysis the current situation particularly in E.ON Česká republika Ltd. and suggest improvements of the customer service system based on the findings.

The diploma thesis is focused on human resources in quality management system. The aim of this thesis is to evaluate current state of human resources in quality management in chosen enterprise and to design possible developments on it´s outcomes. This thesis is focused on two parts theoretical and practical part. The theoretical part describes history and important personalities of quality management. Terms: quality, quality management, quality management system, pros and cons of introducing this system are also defined here along with principles and conceptions of quality. Another part is focused on human resources in quality system, it´s training, education, evaluation of training, certification of personnel, motivation, team work, etc. The last part is about management quality cost. Practical part is focused on company analysis in society of human resources in quality management system. First the company is described when it was founded, what the company do, it´s goals, strategy and policy, it´s customers, etc. The quality management system is described here which certificates the company possess, strategy, policy and quality goals. Human resources are also described in association with it´s structure, education and gender. This part is also focused on their education, motivation, teamwork, evaluation, satisfaction and certificate of employees. Finally there are mentioned the cost of obtaining certificates and education costs After this analysis the suggestions for improvements are designed. The suggestions are for human resources in quality management system and improvement of enterprise alike.

The aim of this thesis was to analyze the current situation in the quality management system and disclosure of reserves selected company. Then based on the findings outlined measures to improve the quality management system. After the analyzes, it was found that the introduction of a quality management system according to ČSN EN ISO 9001 is a set and treated very well. The Company complies in most cases, rules, standards, guidelines, which presents the standard. In manufacturing and other parts of the organizational structure there are no problems related to the quality of manufactured products.

My diploma thesis is focused on quality management system according to ISO standards. The aim of my diploma thesis is to evaluate current quality management system in selected organization and to suggest steps needed for recertification according to ISO 9001:2015. The work is divided into two parts theoretical and practical. In theoretical part, there are defined basic terms such as: quality, history of quality, principles, concept of quality management, ISO standard 9001:2008 and ISO standard 9001:2015. In practical part, there is description of the organization and evaluation of current quality management system, that the organization already has certified according to ISO standard 9001:2008. The work is also dealing with the steps that are needed in order to recertify the organization according to ISO standard 9001:2015.

For this work a firm called ČSAD JIHOTRANS a. s., which provides transport services and holds certified norms ČSN EN ISO 9001, ČSN EN ISO 14001 a ČSN EN ISO 22000, was chosen. The goal of this thesis was to analyse the quality management system in the company with specialisation on ?regular and irregular transport of passengers?, to compare constituent conceptions of quality management and to suggest potential changes. In the main part a research in the chosen company is described. This research is aimed on an analysis of costs related to quality, the development of reclamations, a questionnaire examination for an evaluation of customer satisfaction, the efficiency of the process ?regular and irregular transport of passengers? and a comparison of constituent conceptions of quality management.

The aim of this Graduation Theses is to analyze the quality system in a specified Silon Company Ltd. Another aim is to define an evaluation methods and to verify new possibilities in approach to quality management systems in the mentioned company. The quality system in Silon Company Ltd. is created so, it meets ISO 9001:2008 in all its departments which belongs to quality system as well as it meets ISO/TS 16 949:2002 in compound division and centrally provided activities. The EMS system includes the whole company and it is created in order to meet ISO 14001:2004. It could be stated that Silon Company Ltd. has no big insufficiencies in quality management as well as in general company management. Integrated system, new approach to progressive quality improvement {--} Kaizen, FTA procedure, may be recommended to company.

Este trabalho apresenta uma abordagem generalista das estruturas pré-moldadas de concreto nos edifícios de pequena altura (até 12 m), excluídos os galpões. É analisada a questão da qualidade na produção dessas estruturas sob as recomendações da série ISO 9000. São analisados os tópicos mais relevantes para a elaboração dos projetos dessas estruturas. Um estudo de caso escolhido ilustra as peculiaridades no desenvolvimento do projeto de estrutura pré-moldada nesta categoria. As conclusões obtidas retratam a quebra de alguns paradigmas brasileiros para o emprego das estruturas pré-moldadas: a) A qualidade das estruturas de concreto pode ser controlada por um sistema de gestão da qualidade internacionalmente reconhecido e empregado nos mais diferentes processos de produção de bens e serviços. b) Os índices técnico-econômicos evidenciam que mesmo em uma estrutura com característica não modular e pequena área construída pode ser empregado o concreto pré-moldado. / This work presents a general focus on precast concrete structures for low height buildings (up to 12 meters) not including storage sheds. The work is an analysis of the question of production quality of such structures according to the recommendation of the serie \'ISO 9000\'. Also, the most relevant topics for the elaboration of the projects for the focused strutures are analysed. A study of a chosen case illustrates the peculiarity of the development of the project for the precast struture for the chosen category of buildings. The final conclusion of the study demonstrates a break for the brazilian paradigma on the use of the precast concrete structures: a) The quality of the precast concrete structures can be controlled by the same quality control system widely known worldwide and used for controlling quality of production of a wide range of products and services as well. b) The technical-economics rates are shown with sharp evidence that even a small and non-modular precast structure within a small construction area can be object of precast concrete.

Orientador: Olivio Novaski / Dissertação (mestrado profissional) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica / Made available in DSpace on 2018-08-07T00:40:24Z (GMT). No. of bitstreams: 1 Rampasso_CelinaAparecida_M.pdf: 753675 bytes, checksum: fee7d0d9f60476289d6ec8e8b92518ce (MD5) Previous issue date: 2006 / Resumo: Este trabalho tem por objetivo diagnosticar e propor ações para implantação de um Sistema de Gestão da Qualidade baseado nos requisitos da Norma ISO 9001:2000 em uma pequena empresa do setor de embalagens. Visa estabelecer orientações e melhoria nos processos atuais com as propostas de mudanças nos procedimentos, para atingir novos modelos organizacionais mais rápidos e mais modernos, e conseqüentemente, tornar a empresa mais competitiva, característica indispensável para enfrentar as exigências da realidade do mercado. A partir do suporte de pesquisa bibliográfica, cita-se a Gestão da Qualidade nos tempos atuais bem como a sua possível implementação e utilidade na pequena empresa com a aplicação dos conceitos da Norma ISO, modelo de referência 9001:2000. Por meio do estudo, observou-se o quanto a empresa de pequeno porte é carente de controle e planejamento, bem como o quanto um Sistema de Gestão da Qualidade pode contribuir para o crescimento e fortalecimento competitivo de tal empresa no mercado / Abstract: The objective of this work is to diagnosticate and to propose actions to implement a Quality Management System based on the requirement of ISO 9001:2000 Standard in a small packing industry. It establishes orientation and improvement in the current process with changing proposals in the proceedings to achieve new organizational patterns, consequently, the industry will become more competitive , an essential requirement for the demandings of the current market. From the support of the bibliographical research, it is mentioned the Quality Management in the present day as well as its possible implementation and utility in a small with the application of the concepts of 9001:2000 Standard. By means of the study, it has been noticed how a small industry is in need of control and planning, as well as how a Quality Management System can contribute to the competitive development and consolidation in the market / Mestrado / Gestão da Qualidade Total / Mestre Profissional em Engenharia Mecanica

South African Organizations are constantly searching for a perfect tool that may help them to effectively manage every aspect of their operations. While the search for this tool has proved to be fruitless for many organizations, various models have been implemented to ensure that organizations have control over their processes. However the consistency of good quality products and services still remain uncertain. The willingness of organizations wishing to choose a tool that ensures processes are in control with consistent products and services that ultimately fulfill customer requirements is a risk that currently faces South Africa. The ISO 9001:2008 Standard and the implementation of a Quality Management System has become the certification of assurance for organizations. The question however arises to whether Quality Management System has an effect on the organization processes and customer satisfaction? The Study considers two Organizations. A tangible product based Organization in the Civil Engineering field building roads and buildings (KPMMM Construction) and a more less tangible service based organization, specializing in Project Management (ISF Services). The study of understanding the current process controls and client satisfaction and whether the development and implementation of a Quality Management System is the solution for organizations to have greater control over their processes and in turn a more gratified client. The ISO 9001:2008 standard describes the basic activities that are required for a quality focused organization in developing and implementing a system to ensure product and service that satisfy customer needs and expectations. The requirements of the standard are such that they affect everyone in the organization. It has been identified from previous sources as mentioned by Anand, K. B.,based QMS of manufacturing environment. Paper presented at the 2012 International Conference on Communication, Information & Computing Technology (ICCICT), Mumbai, India and by and Chi-Hsiang, W., & Dwen-Ren, T. (2009). Integrated installation of ISO 9000 and ISO 27000 management systems in an organization. Paper presented at the 43rd Annual 2009 International Carnahan Conference on Security Technology, 2009, that the problem Organizations have today is understanding the benefit of ISO 9001 and a Quality Management System. The study shows the design, developmenet, implementation and benifits before and after ISO 9001 implementation taking into account customer satisfaction and employee performance which in turn relates to the organizations overall process performance. The validation of this dissertation can be justified with the South African Burea of Standards certifing ISF Services to ISO 9001:2008 and a letter from ISF Services to state that the processes followed allowed certifcation. This thesis is submitted in fulfilment of the requirements for the degree Masters of Science (Industrial Systems) in the Faculty of Industrial Engineering, University of Pretoria, Pretoria. Laxmi, A. B., & Maruti, S. P. (2012). An expert advisory system for ISO 9001 / Dissertation (MSc)--University of Pretoria, 2013. / gm2014 / Industrial and Systems Engineering / unrestricted