ISO 9001: 2015 is the latest edition of the Quality Management System from the International Standard Organization. One of the most noticeable changes about the new edition is the emphasis on risk-based thinking. This study introduces a template for developing a Quality Manual and a systematic approach to Risk Assessment using a risk-based decision-making framework embedded in the Quality Management System. An extensive discussion on decision-making, risk and opportunity analysis is provided with the aim of developing a seamless integration between QMS, risk analysis, and decision-making. This study proposes a decision-making framework that aligns ISO 9001 requirements with the decision-making process. The proposed decision-making methodology is aimed specifically at product and service selection. A case study is used to demonstrate the methodology.

This thesis deals with the quality management system in furniture company Spartan a.s . The aim was to analyze the quality management system. The first part is a general description of the history and development management of quality. In the second part are identified maps of major and minor processes inside the organization. In the third part there is a proposal for a new documentation of beginning production process.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / The objective of this work is to develop a quality management system focused on the principles of TQM for cocoa micro and small enterprises (MSEs) in the province of La Convención, Cusco - Perú. The diagnosis for this investigation was made using in-depth interviews to the cocoa farmers that facilitated the identification of the current situation of cocoa MSEs. With the results obtained and based on the scientific articles studied, the critical elements in each activity related to the cocoa production process were determined, and it is focused on establishing a quality management system adaptable to the requirements of the plots studied. As a result of the analysis of the experts, the system in question is based on the following principles of TQM: documentation, customer focus, process-based approach and continuous improvement.

Published Article / The purpose of this paper, based on a doctoral study, is to examine how teachers in the Foundation Phase of schools in the Free State province perceived, conceptualised and implemented Developmental Appraisal System (DAS) as a component of the Integrated Quality Management System (IQMS). The epistemological and ontological perspectives pertaining to both quantitative and qualitative approaches compelled the researcher to choose the Mixed Method Research (MMR). Data analysis consisted of the inferential and descriptive statistics for quantitative data analysis and, themes, patterns and behaviours for qualitative data analysis. Unbalanced two-way ANOVA, T-test and frequency distributions were used in analysis of quantitative data while themes and patterns resembled qualitative data analysis. The majority of teachers perceived DAS as a developmental process while a sizable minority claimed to the contrary. The Department of Basic Education did not provide direct training to teachers on matters pertaining to both the DAS and IQMS. Furthermore, the money reward earned through the process of DAS was perceived to be a source of conflict between teachers and school management.

SANTRAUKA Visuomenės sveikatos vadyba Darbo tikslas: išaiškinti ligoninės medicinos personalo nuomonę apie vidaus auditą ir kokybės vadybos sistemą. Uždaviniai: 1. Išaiškinti ligoninės medicinos personalo žinias apie vidaus auditą ir kokybės vadybos sistemą. 2. Išaiškinti medicinos personalo nuomonę apie vidaus audito funkcijas ir atlikimo tvarką. 3. Palyginti ligoninės gydytojų ir slaugytojų žinias ir nuomonę apie vidaus auditą. 4. Nustatyti medicinos personalo požiūrį į nepageidaujamus įvykius įstaigoje ir jų registravimo tvarką. Tyrimo metodika. Tyrimas vykdytas 2008 metais rajono antrinio lygio ligoninėje. Atlikta anoniminė anketinė apklausa. Buvo išdalinta 130 anketų, gauta užpildytos 112 anketos. Atsako dažnis 86,1 proc. Statistinė duomenų analizė atlikta SPSS 12.0 statistinių duomenų analizės paketu. Kokybinių požymių nepriklausomumas buvo tiriamas susietų lentelių metodu, vertinant Chi kvadrato kriterijų ir jo laisvės laipsnių skaičių ir statistinį reikšmingumą p. Rezultatai. 67,6 proc. gydytojų ir 59,2 proc. slaugytojų, norėtų žinoti daugiau apie kokybės vadybos sistemą. 58,3 proc. darbuotojų mano, kad jų žinios apie vidaus auditą nėra pakankamos. 63,4 proc. dalyvių vidaus audito procedūras vertina gerai. 70,0 proc. gydytojų ir 37,1 proc. slaugytojų auditorių veiklą vertina patenkinamai, o 46,8 proc. slaugytojų ir 16,7 proc. gydytojų – gerai. 76,5 proc. gydytojų ir 49,3 proc. slaugytojų mano, jog turi pakankamai žinių apie auditą, o 44,9 proc. slaugytojų nei... [toliau žr. visą tekstą] / Aim of the study: to identify the opinion of hospital medical personnel regarding internal audit and quality management system. Objectives : 1. To identify the knowledge of hospital medical personnel of the internal audit and quality management system. 2. To evaluate the attitudes of medical staff towards functions of internal audit and accomplishment procedures. 3. To compare knowledge and opinion of hospital doctors and nurses on the internal audit. 4. To determine the approach of medical personnel to the adverse events and their registration procedure in hospital. Methods. Anonymous questionnaire survey of doctors and nurses working in a second level district hospital was performed in 2008. 130 questionnaires were distributed, 112 of which were returned completed (response rate 86.1 percent). Statistical analysis of data was performed using the data analysis package SPSS 12.0. For hypotheses testing the Chi square (χ2) and z tests were used. The differences between the characteristics considered statistically significant when p <0.05. Results. 67.6 percent of doctors and 59.2 percent of nurses would like to know more about the quality management system. 58.3 percent of employees feel that their knowledge of the internal audit is not sufficient. 63.4 percent of respondents evaluate the internal audit procedures as good. 70.0 percent of doctors and 37.1 percent of nurses assess the activities of auditors as satisfactory, while 46.8 percent of nurses and 16.7 percent... [to full text]

The research examined employees and stakeholders' perceptions of a significant educational reform conducted at the A. Youth-Village. The reform aimed at transforming an out-dated agriculture school into a technological-scientific education centre that would be able to train its pupils to meet the challenges of the 21st century. This study investigated the employees and stakeholders' perceptions of the appropriateness of methods used during the organisational change of A. Youth-Village. The studied perceptions related, amongst other issues, to the extent of the respondents’ knowledge about the latest changes introduced, their respective present and future positions in the A. Youth-Village, the impact of the changes on their professional careers, and the necessity for change (Samuel, 2005). The research employed mixed qualitative and quantitative methods to investigate different variables relating to the management of the A. Youth-Village, derived from background conversations with stakeholders' and a review of the relevant literature on traditional management theory. Data analysis was adapted to the different research methods, including statistics and content analysis. Five main categories emerged from the data analysis as important considerations for the management of the A. Youth-Village: (1) Personal Attitude (2) Quality Professional Development (3) Quality Management Approach (4) Quality Consumer Satisfaction and (5) Personal Improvement. These five categories used to form an innovative managerial theory (Ed.QMS), which can serve as an operative management model that would be appropriate to the needs of the A. Youth-Village during and after the implementation of change. The new theory and model embodies an addition to traditional management theory and despite the difficulties involved in generalisation due to the unique nature of the studied institution, it may be relevant and helpful for other boarding technological and agricultural schools.

The aim of this diploma thesis is to analyse present internal processes in company TRIO HAVEL s.r.o. and to propose measures which will lead to optimize or redesign of these processes. To achieve this aim was used different methods and techniques of improvement. Some of those are from "New Seven Management Tools" or "Seven Quality Control Tools". Specifically those were "Afinity chart", "Flowchart" and "Pareto chart". For quality planning were used method "Quality Function Deployment" which focus on customers' requirements. Obtained information was analysed. There were designed some recommendations based on them to optimize internal processes. In the end it was said some other recommendations for continual improvement of implemented quality management system and to gain competitive advantage.

The goal of this thesis is to assess benefits of implemented quality management system in GEFCO ČESKÁ REPUBLIKA s.r.o. and to propose possibilities of its further improvements by analysis of data provided by the company. The work starts with the explanation of its theoretical background, methods and conclusions of the three reference studies then follow an overview of company's quality management system, trends in selected indicators and the identification of tangible benefits of implementation using a questionnaire for comprehensive self-assessment according to ISO 10014. The ISO certification has had provably positive impacts, in the frame of a positive economic trend, particularly in the areas of customer focus and continual improvement. In the end author suggests, among other proposals for improvement, mainly to implement sophisticated intranet application and Balanced Scorecard.

Este trabalho apresenta uma abordagem generalista das estruturas pré-moldadas de concreto nos edifícios de pequena altura (até 12 m), excluídos os galpões. É analisada a questão da qualidade na produção dessas estruturas sob as recomendações da série ISO 9000. São analisados os tópicos mais relevantes para a elaboração dos projetos dessas estruturas. Um estudo de caso escolhido ilustra as peculiaridades no desenvolvimento do projeto de estrutura pré-moldada nesta categoria. As conclusões obtidas retratam a quebra de alguns paradigmas brasileiros para o emprego das estruturas pré-moldadas: a) A qualidade das estruturas de concreto pode ser controlada por um sistema de gestão da qualidade internacionalmente reconhecido e empregado nos mais diferentes processos de produção de bens e serviços. b) Os índices técnico-econômicos evidenciam que mesmo em uma estrutura com característica não modular e pequena área construída pode ser empregado o concreto pré-moldado. / This work presents a general focus on precast concrete structures for low height buildings (up to 12 meters) not including storage sheds. The work is an analysis of the question of production quality of such structures according to the recommendation of the serie \'ISO 9000\'. Also, the most relevant topics for the elaboration of the projects for the focused strutures are analysed. A study of a chosen case illustrates the peculiarity of the development of the project for the precast struture for the chosen category of buildings. The final conclusion of the study demonstrates a break for the brazilian paradigma on the use of the precast concrete structures: a) The quality of the precast concrete structures can be controlled by the same quality control system widely known worldwide and used for controlling quality of production of a wide range of products and services as well. b) The technical-economics rates are shown with sharp evidence that even a small and non-modular precast structure within a small construction area can be object of precast concrete.

The theme of this thesis is an implementation of ISO 9001 methodology in small IT companies and its influence on an activity of the company. This work serves as an informative material for those small IT companies which are considering or have already decided to implement the quality management system. The main aim is to design and recommend a procedure in implementation of the quality management system, concerning the small IT companies. Next, we wanted to find out what benefits arise from the implementation of ISO 9001 methodology, what the advantages are, the disadvantages, costs of implementation, frequent problems and other similar characteristics. Information was found out by means of a questionnaire survey and interviews in chosen companies. Such information may be relevant for future decisions in similar companies.