Rodman, Lond D.
Thesis (Ph. D.)--University of Wisconsin--Madison, 1968. / Vita. Typescript. eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references.
A model of customer loyalty : an empirical investigation of the relationship between value, satisfaction and commitmentSchlentrich, Udo A. January 2001 (has links)
Customer loyalty has been recognised as a potent defensive weapon in the marketing literature (Reichheld, 1996a). However, the relationship between customer perceptions of value, customer satisfaction and customer commitment in the development of customer loyalty remains unclear. In addition, many studies in this field have been primarily theoretical in nature despite the managerial utility of examining the effect of individual performance attributes (Patterson and Spreng, 1997). The objective of this study is therefore to develop and empirically test an integrated post-consumption model of customer loyalty. The proposed model is built on the components of customer commitment, customer satisfaction and customer perceived value, and includes the hypothesised antecedents of these components (product quality, service quality, relationship quality, extra benefits, problem resolution and customer costs). All components were examined via structural equation modeling (Bagozzi, 1982). Beca use it was desired that the results of the study also be operationally relevant, the factors that significantly impact customer commitment were examined at the individual attribute level. In this way, areas of potential opportunity for enhancement of the hotel industry's offering to the meeting market were identified. Finally, the outcomes of customer commitment were investigated. The model was tested in the meeting market segment of upscale (4 and 5 star) hotels. Both qualitative and quantitative methodologies were employed. The qualitative data was in the form of in-depth semi-structured field interviews with eight top-level meeting planners from the UK and USA. The quantitative data was in the form of self-administered mail-in questionnaires. The questionnaire sample included 206 meeting planners from the USA and the UK who use upscale hotels for their meetings. The study found that both customer satisfaction and perceived value influence customer commitment directly. In addition, perceived value affects commitment indirectly through satisfaction. The results of the research also indicate that in the meeting market of upscale hotels, (1) relationship quality and problem resolution are significant antecedents of customer satisfaction, (2) product quality and relationship quality are significant antecedents of perceived value, and (3) customer costs have a negative impact on perceived value but a positive impact on customer satisfaction. At the attribute level, the results indicate that the greatest area of opportunity for hotels to increase the level of meeting planner commitment to booking meetings at their hotel is in fully meeting the agreements that it makes with the meeting planner, with particular care being given to the related issues of staff reliability, low turnover of top executives, attention to detail and the accurate recording of meeting requirements. The results of the present study also confirm that committed customers (1) are proactive in their purchase behaviour; (2) are not actively pursuing alternatives; (3) speak positively to others; that (4) their behaviour is voluntary; and that (5) they intend to continue doing business with the company. Furthermore, although usually only about 5% of customers who encounter problems will let a company know (Hart et al, 1990), the results of the present study indicate that committed meeting planners communicate with the hotel they are committed to when they encounter problems, thus providing the hotel with invaluable information.
No description available.
A study for the constitution of a new holistic positive image of the elderly and its role in addressing the problems of retirement in KoreaLee, Kiyang January 2000 (has links)
No description available.
No description available.
Chokwe, M, Wright, S
31 October 2011
Abstract Background. There is a growing concern about the lack of caring in midwifery clinical practice. In addition findings of studies exploring health-seeking behaviours in South Africa indicated the abuse of the pregnant women by midwives as the most important reason causing a delay in seeking health care.Objective. To explore the experiences and perceptions of the learner midwives of caring as exhibited by qualified midwives during midwifery clinical practice.Methods. A qualitative and phenomenological study was done. Ethical clearance was granted by the university and the managers of the hospitals where the Baccalaureus Technologiae II and III learner midwives were placed for work-integrated learning. Three self-report techniques used were diaries, debriefing sessions with reflection and focus group.Findings. Data from 48 diaries and two focus groups were analysed using a qualitative approach. Care of the women and midwife-related themes emerged, each with caring and uncaring as major categories. The findings illustrated that the learner midwives were familiar with and internalised the meaning of caring from the theoretical facilitation, however they did not always experience caring in midwifery clinical practice. Some of the midwives were caring, but the majority did not role model commitment, competence, compassion, confidence and communication.Implication for practice. Managers must be held accountable for setting, implementing and maintaining caring standards in the healthcare institutions. Furthermore, there is a need to emphasise the importance of role modelling and ensure that the affective aspect of caring is communicated to the learner midwives during theoretical facilitation and clinical practice.
Exploring Why Students Stay in School: Inuit Perceptions of Modern Guideposts (Nutaaq Inuksuit) That Will Help Students Stay in High SchoolTyler, Karen 03 October 2008 (has links)
ABSTRACT Although the Inuit of Nunavut, Canada gained control of their educational institutions when the territory of Nunavut was formed on April 1, 1999 (Nunavut Land Claims Agreement Act, 1993), the high school graduation rates of Inuit students remain very low. Academic deficiencies exist in Nunavut, where from 1999 to 2006 only twentyfive percent of Inuit youths graduated from high school (Nunavut Department of Education, 2006). Inuit who do not remain in school have difficulty obtaining leadership positions in this new territory (Berger, 2006). This research was designed to answer the question: “What modern guideposts (nutaaq inuksuit) do Inuit perceive are needed to help more Inuit students complete high school in Nunavut, Canada?” Qualitative case study methods were used that incorporated Inuit Traditional Knowledge (Inuit Qaujimajatuqangit). Traditionally, Inuit relied on guideposts (inuksuit) to help them navigate their way through unfamiliar territory. Conceptually, this study will suggest guideposts which encourage Inuit students to complete school by combining traditional and modern (nutaaq) knowledge. Living in the Arctic for fourteen years has made the researcher more aware of the importance of using a culturally sensitive methodology. In the fall of 2007, sixty-six interviews of Inuit youth, adults, and elders in the communities of Pangnirtung and Sanikiluaq were conducted. Interviewees identified what they perceived would help more Inuit students to gain the academic and cultural knowledge they need to graduate from high school. The findings from the interviews are grouped into four themes that individuals viewed as significant to this research: Home, School, Community, and Inuit Culture. Interviewees expressed a belief that these findings are no longer acknowledged in the educational system. However, they are still present in everyday Inuit child-rearing practices as cultural norms. The findings and the cultural norms that are associated with them, were organized into a cultural framework using the four identified themes. It is hoped that each community will develop their own unique guidepost using the cultural framework. A summary of the findings as they relate to each the four themes of Home, School, Community and Inuit Culture are presented below, along with the Inuit phrases indicative of the cultural norms. Interviewees expressed that: 1. In the home, they desired a greater readiness for high school, more parent involvement, and closer home-school partnerships than the rudimentary levels that exist now. The Inuktitut phrase is: “Are we prepared and ready to go? (Atii?)” 2. In the school, they desired more funded learning opportunities that value relationships and mentoring with elders and other individuals than the rudimentary levels that exist now. The Inuktitut phrase is: “Remember I care about you and our relationship? (Ain?)” 3. In the community, they desired better communications and networking among government departments, businesses, and local organizations than the rudimentary levels that exist now. The Inuktitut phrase is: “Are we in agreement? (Ii?)” 4. In relation to the Inuit traditions, they desire more traditional skills to be taught. They also desire that Inuit youths learn from the elders and other individuals how to apply cultural values, like Inuit Traditional Knowledge in the modern world. The Inuktitut phrase is: “Can we go outdoors together? (Ittaarlu?)”
Roberts-Walter, Patricia Fay
17 September 2007
The purpose of this study was to examine the validity and reliability of the Cultural Awareness and Beliefs Inventory (CABI). The CABI consist of forty-six items that measures urban teachersÃ¢ÂÂ cultural awareness and beliefs on a Likert-type four-point scale. In addition, this study also examined the extent the CABI determined statistically significant differences by demographic characteristics, such as teachersÃ¢ÂÂ ethnicity or years of teaching experience. During the 2005Ã¢ÂÂ2006 academic year, data for this study was collected from the Cultural Awareness and Beliefs Inventory (CABI). Approximately 1873 Prekindergarten through Grade 12 teachers, employed by an urban public school district located in southeastern Texas, completed the survey. Construct validity was determined by internal consistency, content validity, convergent and divergent validity. To investigate the internal structure, an exploratory factor analysis, EFA, yielded an eight-factor, 36-item inventory. The eight factors, Factor I: TeachersÃ¢ÂÂ Beliefs, Factor II: School Climate, Factor III: Culturally Responsive Classroom Management, Factor IV: Home Community School, Factor V: Cultural Awareness, Factor VI: Curriculum and Instruction, Factor VII: Cultural Sensitivity, and Factor VIII: Teacher Efficacy were examined by a jury of experts to establish the content validity of the eight-factor, 36-item inventory. Convergent and divergent validity was established for six of the eight constructs by conducting a Pearson product moment correlation. CronbachÃ¢ÂÂs alpha coefficient was conducted to measure the internal consistency reliability of the 36-item CABI. The reliability was established at .83. Further, the alpha for the eight factors, or scales, ranged from 46 percent for TE to 88 percent for CRCM. Differences in the teachersÃ¢ÂÂ perceptions by teachersÃ¢ÂÂ ethnicity were determined for TB, CRCM, CS and TE. Follow-up Scheffe post hoc analyses indicated that African American teachers had significantly more positive perceptions of TB, CRCM, and CS. Hispanic American teachers had significantly more positive perceptions of TE. Differences in the teachersÃ¢ÂÂ perceptions by years of experience were determined for CRCM and HCS. Follow-up Scheffe post hoc analyses indicated that teachers with more years of experience had significantly more positive perceptions of CRCM than first year teachers. First year teachers had significantly more positive perceptions of HCS.
Re-verification for percedent cause modes of organizational politics consciousness--Two domestic and large-scale of private finance organizations contemplated for verificationChen, Hung-shu 18 November 2003 (has links)
During decades, the definitions of organizational politics are different by many researches of organizational politics. And also, the limitations of behave of organizational politics are in confusion or divisive. In an enterprise¡¦s business, the employer may demand his¡]her¡^staff to work well, however, his or her staff may work in accordance with politic behave within organization. The problems are that what kind of environment shall make the staff to act relative response to it so-called ¡§Consciousness of fact¡¨ but not for ¡§Reality of fact¡¨, and what concerns shall be involved about? These issues are worthily to study. I, the author currently serving in finance industry, I¡¦ve felt that there are great shocks generated or gave directly to the organizational tradition culture or employee¡¦s mental adjustment of finance organization since the stipulation of ¡§Finance Control Law¡¨ for which has forced the existing financial organizations to adopt combination or consolidation measures. This study has proposed two domestic and large-scale of private finance organizations for verification. The sampling of separated levels ratio is applied, 286 questionnaires were issued and 251 questionnaires were availably replied. Before final verification, these questionnaires were statistically analyzed by difference, relativity and multi-recovery etc, and following points were concluded. 1. After explorative research, the organizational politics consciousness is mainly divided as three aspects. ¡]1¡^The behave of political consciousness for high rank and colleague. ¡]2¡^The behave of political consciousness for qualification promotion policy ¡]3¡^The behave of political consciousness for silence with personal benefit. 2. The difference of individual variety to organizational politics consciousness. ¡]1¡^Age, qualification and leadership are totally have obvious difference to organizational politics consciousness. ¡]2¡^Leadership has obvious difference to the three aspects of organizational politics consciousness respectively. ¡]3¡^Age only has obvious difference to the aspect of high rank and colleague, of organizational politics consciousness. ¡]4¡^Qualification hasn¡¦t obvious different to the three aspects of organizational politics consciousness. 3. The outcome of influential assumed verification Follows were found after multi-recovery analysis¡G Individual variety¡]Markivillism, A type human characteristic, leadership¡^ Organization¡¦s construction¡]Specialization¡^ Working feature¡]Interactive relation, promotion opportunity, integration¡^ Upon explanation, the seven varieties above have 41.2% variety volume relatively to the organizational politics consciousness.
Assessment of Entrepreneurial Success perceptions at Umeå University : A quantitative study on student’s perceptions of entrepreneurial successLaurent, David, Ayele Sorato, Bereket January 2014 (has links)
This research focused on assessing the perception of student´s at Umeå School of Business and Economics towards entrepreneurial success. Moreover this research focused on comparing student’s perception and perception of importance of entrepreneurial success, which has been defined three dimensionally. The conceptual definition of entrepreneurial success has emerged from the existing literature and could be explained as follow: entrepreneurial success is a cluster of financial performance, operational performance and Satisfaction (which refers to the entrepreneur’s satisfaction. We identified that the literature was remaining in some ways nebulous when it was to officially define the notion of entrepreneurial success. This notion has been somehow associated to the perception of entrepreneurial success, because of the approach or methods that have been used to assess it. Moreover, we have identified that some factors have been confirmed as influencing the perception of entrepreneurial success, however these results were not targeted students, but mainly entrepreneurs. We formulated the following research question: Which factors influence the perception and the perception of importance of entrepreneurial success, among Umea University‘s students? This research has been conducted by including all master program students and bachelor students in graduating class at Umeå School of Business and Economics, to examine their perception of entrepreneurial success generally and additionally compare their perception in order to determine whether some factors were influencing their perceptions. The conceptual model has been created in order to determine whether the selected variables: Gender, age, background and perception of entrepreneurship as a culture is influencing two aspects: the perception of entrepreneurial success and the perception of importance of the entrepreneurial success. These two aspects have been underlined by the two first questions of our questionnaire, and have been defined according the same dimensions: Financial performance, Operational performance and satisfaction These previous four variables have permitted to form groups in order to attest of potential differences of perceptions. From all the analysis that have been proceeded. It has been found that not all the components from the conceptual model were likely to be considered as influencing the perception of entrepreneurial success and the perception of importance of entrepreneurial success.
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