Increasing number of software vendors are offering or planning to offer their applications as a Software-as-a-Service (SaaS) to leverage the benefits of cloud computing and Internet-based delivery. Therefore, potential clients will face increasing number of providers that satisfy their requirements to choose from. Consequently, there is an increasing demand for automating such a time-consuming and error-prone task. In this work, we develop an architecture for automated service discovery and selection in cloud computing environment. The system is based on an algorithm that recommends service choices to users based on both functional and non-functional characteristics of available services. The system also derives automated ratings from monitoring results of past service invocations to objectively detect badly-behaving providers. We demonstrate the effectiveness of our approach using an early prototype that was developed following object-oriented methodology and implemented using various open-source Java technologies and frameworks. The prototype uses a Chord DHT as its distributed backing store to achieve scalability.

In this thesis, we propose architecture for a SaaS model in Cloud that would provide service to the financial investors who are not familiar with various mathematical models. Such finance models are used to evaluate financial instruments, for example, to price a derivative that is currently being traded before entering into a contact. An investor may approach CSP to price a particular derivative and specify the time, budget and accuracy constraints. Based on these constraints specified by investors, the service provider will compute the option value using our proposed FSM. To evaluate our proposed model, we compared pricing results with the classical model that provides a closed-form solution for option pricing to meet the accuracy constraints. After establishing the accuracy of our pricing results, we further ensured that the SLA between the FSP and the investors is honoured by meeting the constraints put forth by the investor who uses the Cloud service.

In this thesis, we propose architecture for a SaaS model in Cloud that would provide service to the financial investors who are not familiar with various mathematical models. Such finance models are used to evaluate financial instruments, for example, to price a derivative that is currently being traded before entering into a contact. An investor may approach CSP to price a particular derivative and specify the time, budget and accuracy constraints. Based on these constraints specified by investors, the service provider will compute the option value using our proposed FSM. To evaluate our proposed model, we compared pricing results with the classical model that provides a closed-form solution for option pricing to meet the accuracy constraints. After establishing the accuracy of our pricing results, we further ensured that the SLA between the FSP and the investors is honoured by meeting the constraints put forth by the investor who uses the Cloud service.

It is Important in today's world to have organizations doing business effectively in a collaborative manner , though in the past there has been major development in the process of identifying the best ways to network organizations in a effective manner , there has not been much potential efforts on net centric working of the organizations. , Network-centric model is a hybrid of the individual determination and participation typical of direct and grassroots models with the efficiencies and strengths of the organizational model. This thesis primarily deals with the ways to effectively change the traditional way of organizational working into the net centric approach, there have been identified a few key parameters that when adapted by the traditional organization, it can be progressed towards the net centric way of working .

Redes definidas por software (Software-Defined Networking – SDN) tem como objetivo fornecer uma arquitetura mais sofisticada e precisa para gerenciar e monitorar o tráfego da rede. SDN permite centralizar parte da lógica de tomada de decisão sobre o processamento de fluxo e roteamento de pacotes em dispositivos chamados controladores. Apesar disso, o comportamento dos dispositivos de rede e suas configurações são muitas vezes escritos para situações específicas diretamente no controlador. Isto torna-se um problema quando há um aumento no número de elementos, ligações e serviços de rede, resultando numa grande quantidade de regras e uma elevada sobrecarga relacionada à configuração da rede. Como alternativa , técnicas, tais como gerenciamento baseado em políticas (Policy-Based Management – PBM) e refinamento de políticas podem ser utilizadas por operadores de alto nível para escrever Acordos de Nível de Serviço (Service Level Agreements – SLAs) em uma interface amigável, sem a necessidade de alterar o código implementado nos controladores. No entanto, o refinamento de políticas na nova área de pesquisa SDN tem sido um tema negligenciado, em parte, porque o refinamento não é um processo trivial. Ao utilizar SLAs, a sua tradução para políticas de baixo nível, por exemplo, regras para a configuração de elementos de comutação, não é simples. Se essa tradução não for realizada corretamente, os elementos do sistema podem não ser capaz de cumprir os requisitos implícitos especificados no SLA. Neste contexto, este trabalho apresenta ARKHAM: um avançado conjunto de ferramentas de refinamento para manipulação de acordos de nível de serviço em redes definidas por software. Este conjunto de ferramentas é composto por (i) um framework para criação de políticas que usa raciocínio lógico para a especificação de objetivos de nível de negócio e automatização de seu refinamento; (ii) um controlador OpenFlow que realiza a coleta de informações e implantação de configurações na rede; e (iii) uma representação formal de políticas de alto nível utilizando Event Calculus e aplicando raciocínio lógico para modelar tanto o comportamento do sistema quanto o processo de refinamento de políticas para o gerenciamento de SDN. Como resultado, a abordagem é capaz de identificar as necessidades e os recursos que precisam ser configurados de acordo com o refinamento do SLA, podendo assim configurar e executar com sucesso ações dinâmicas de suporte à reconfiguração de infraestrutura. / Software-Defined Networking (SDN) aims to provide a more sophisticated and accurate architecture for managing and monitoring network traffic. SDN permits centralizing part of the decision-making logic regarding flow processing and packet routing in controller devices. Despite this, the behavior of network devices and their configurations are often written for specific situations directly in the controller. This becomes an issue when there is an increase in the number of network elements, links, and services, resulting in a large amount of rules and a high overhead related to network configuration. As an alternative, techniques such as Policy- Based Management (PBM) and policy refinement can be used by high-level operators to write Service Level Agreements (SLAs) in a user-friendly interface without the need to change the code implemented in the controllers. However, policy refinement in the new research area of SDN has been a neglected topic, in part, because refinement is a nontrivial process. When using SLAs, their translation to low-level policies, e.g., rules for configuring switching elements, is not straightforward. If this translation is not performed properly, the system elements may not be able to meet the implicit requirements specified in the SLA. In this context, we introduce ARKHAM: an Advanced Refinement Toolkit for Handling Service Level Agreements in Software-Defined Networking. This work presents (i) a Policy Authoring Framework that uses logical reasoning for the specification of business-level goals and to automate their refinement; (ii) an OpenFlow controller which performs information gathering and configuration deployment; and (iii) a formal representation using event calculus that describes our solution. As a result, our approach is capable of identifying the requirements and resources that need to be configured in accordance with SLA refinement, and can successfully configure and execute dynamic actions for supporting infrastructure reconfiguration.

Redes definidas por software (Software-Defined Networking – SDN) tem como objetivo fornecer uma arquitetura mais sofisticada e precisa para gerenciar e monitorar o tráfego da rede. SDN permite centralizar parte da lógica de tomada de decisão sobre o processamento de fluxo e roteamento de pacotes em dispositivos chamados controladores. Apesar disso, o comportamento dos dispositivos de rede e suas configurações são muitas vezes escritos para situações específicas diretamente no controlador. Isto torna-se um problema quando há um aumento no número de elementos, ligações e serviços de rede, resultando numa grande quantidade de regras e uma elevada sobrecarga relacionada à configuração da rede. Como alternativa , técnicas, tais como gerenciamento baseado em políticas (Policy-Based Management – PBM) e refinamento de políticas podem ser utilizadas por operadores de alto nível para escrever Acordos de Nível de Serviço (Service Level Agreements – SLAs) em uma interface amigável, sem a necessidade de alterar o código implementado nos controladores. No entanto, o refinamento de políticas na nova área de pesquisa SDN tem sido um tema negligenciado, em parte, porque o refinamento não é um processo trivial. Ao utilizar SLAs, a sua tradução para políticas de baixo nível, por exemplo, regras para a configuração de elementos de comutação, não é simples. Se essa tradução não for realizada corretamente, os elementos do sistema podem não ser capaz de cumprir os requisitos implícitos especificados no SLA. Neste contexto, este trabalho apresenta ARKHAM: um avançado conjunto de ferramentas de refinamento para manipulação de acordos de nível de serviço em redes definidas por software. Este conjunto de ferramentas é composto por (i) um framework para criação de políticas que usa raciocínio lógico para a especificação de objetivos de nível de negócio e automatização de seu refinamento; (ii) um controlador OpenFlow que realiza a coleta de informações e implantação de configurações na rede; e (iii) uma representação formal de políticas de alto nível utilizando Event Calculus e aplicando raciocínio lógico para modelar tanto o comportamento do sistema quanto o processo de refinamento de políticas para o gerenciamento de SDN. Como resultado, a abordagem é capaz de identificar as necessidades e os recursos que precisam ser configurados de acordo com o refinamento do SLA, podendo assim configurar e executar com sucesso ações dinâmicas de suporte à reconfiguração de infraestrutura. / Software-Defined Networking (SDN) aims to provide a more sophisticated and accurate architecture for managing and monitoring network traffic. SDN permits centralizing part of the decision-making logic regarding flow processing and packet routing in controller devices. Despite this, the behavior of network devices and their configurations are often written for specific situations directly in the controller. This becomes an issue when there is an increase in the number of network elements, links, and services, resulting in a large amount of rules and a high overhead related to network configuration. As an alternative, techniques such as Policy- Based Management (PBM) and policy refinement can be used by high-level operators to write Service Level Agreements (SLAs) in a user-friendly interface without the need to change the code implemented in the controllers. However, policy refinement in the new research area of SDN has been a neglected topic, in part, because refinement is a nontrivial process. When using SLAs, their translation to low-level policies, e.g., rules for configuring switching elements, is not straightforward. If this translation is not performed properly, the system elements may not be able to meet the implicit requirements specified in the SLA. In this context, we introduce ARKHAM: an Advanced Refinement Toolkit for Handling Service Level Agreements in Software-Defined Networking. This work presents (i) a Policy Authoring Framework that uses logical reasoning for the specification of business-level goals and to automate their refinement; (ii) an OpenFlow controller which performs information gathering and configuration deployment; and (iii) a formal representation using event calculus that describes our solution. As a result, our approach is capable of identifying the requirements and resources that need to be configured in accordance with SLA refinement, and can successfully configure and execute dynamic actions for supporting infrastructure reconfiguration.

Redes definidas por software (Software-Defined Networking – SDN) tem como objetivo fornecer uma arquitetura mais sofisticada e precisa para gerenciar e monitorar o tráfego da rede. SDN permite centralizar parte da lógica de tomada de decisão sobre o processamento de fluxo e roteamento de pacotes em dispositivos chamados controladores. Apesar disso, o comportamento dos dispositivos de rede e suas configurações são muitas vezes escritos para situações específicas diretamente no controlador. Isto torna-se um problema quando há um aumento no número de elementos, ligações e serviços de rede, resultando numa grande quantidade de regras e uma elevada sobrecarga relacionada à configuração da rede. Como alternativa , técnicas, tais como gerenciamento baseado em políticas (Policy-Based Management – PBM) e refinamento de políticas podem ser utilizadas por operadores de alto nível para escrever Acordos de Nível de Serviço (Service Level Agreements – SLAs) em uma interface amigável, sem a necessidade de alterar o código implementado nos controladores. No entanto, o refinamento de políticas na nova área de pesquisa SDN tem sido um tema negligenciado, em parte, porque o refinamento não é um processo trivial. Ao utilizar SLAs, a sua tradução para políticas de baixo nível, por exemplo, regras para a configuração de elementos de comutação, não é simples. Se essa tradução não for realizada corretamente, os elementos do sistema podem não ser capaz de cumprir os requisitos implícitos especificados no SLA. Neste contexto, este trabalho apresenta ARKHAM: um avançado conjunto de ferramentas de refinamento para manipulação de acordos de nível de serviço em redes definidas por software. Este conjunto de ferramentas é composto por (i) um framework para criação de políticas que usa raciocínio lógico para a especificação de objetivos de nível de negócio e automatização de seu refinamento; (ii) um controlador OpenFlow que realiza a coleta de informações e implantação de configurações na rede; e (iii) uma representação formal de políticas de alto nível utilizando Event Calculus e aplicando raciocínio lógico para modelar tanto o comportamento do sistema quanto o processo de refinamento de políticas para o gerenciamento de SDN. Como resultado, a abordagem é capaz de identificar as necessidades e os recursos que precisam ser configurados de acordo com o refinamento do SLA, podendo assim configurar e executar com sucesso ações dinâmicas de suporte à reconfiguração de infraestrutura. / Software-Defined Networking (SDN) aims to provide a more sophisticated and accurate architecture for managing and monitoring network traffic. SDN permits centralizing part of the decision-making logic regarding flow processing and packet routing in controller devices. Despite this, the behavior of network devices and their configurations are often written for specific situations directly in the controller. This becomes an issue when there is an increase in the number of network elements, links, and services, resulting in a large amount of rules and a high overhead related to network configuration. As an alternative, techniques such as Policy- Based Management (PBM) and policy refinement can be used by high-level operators to write Service Level Agreements (SLAs) in a user-friendly interface without the need to change the code implemented in the controllers. However, policy refinement in the new research area of SDN has been a neglected topic, in part, because refinement is a nontrivial process. When using SLAs, their translation to low-level policies, e.g., rules for configuring switching elements, is not straightforward. If this translation is not performed properly, the system elements may not be able to meet the implicit requirements specified in the SLA. In this context, we introduce ARKHAM: an Advanced Refinement Toolkit for Handling Service Level Agreements in Software-Defined Networking. This work presents (i) a Policy Authoring Framework that uses logical reasoning for the specification of business-level goals and to automate their refinement; (ii) an OpenFlow controller which performs information gathering and configuration deployment; and (iii) a formal representation using event calculus that describes our solution. As a result, our approach is capable of identifying the requirements and resources that need to be configured in accordance with SLA refinement, and can successfully configure and execute dynamic actions for supporting infrastructure reconfiguration.

Small companies and organizations have expressed doubts about using cloud services due to unclear Service Level Agreement (SLA) contracts. These contracts are usually based on security frameworks and measures adapted for data security in general, but not for complex cloud data specifically. The purpose of this study was therefore to compare end users’ opinions of the security measures and security frameworks that were being used for their SLA contracts for cloud services. The study was carried out through semi-structured interviews, thematization, and comparison with earlier research on SLA and cloud security. The result showed that security frameworks on which SLA contracts were based were being used in a too general way by cloud service providers. This made the contracts unclear and not entirely relevant to their own operations. Therefore, the users wanted implementations of security measures that were easier to interpret, well-established and recognized, and relevant to their own operations. The users wanted the security measures to be more detailed by having the cloud service providers divide them into more categories relevant to their particular activities. The users also wanted SLA contracts adapted to their individual needs for cloud security specifically. One conclusion was that frameworks such as ISO, NIST, and COBIT were being used in a too general way for generating cloud service SLAs. Another conclusion was that cloud service security measures should be more specific to users’ own operations and easier to interpret in relation to established frameworks. Cloud service providers could use NIST, ISO, and COBIT to generate more specific measures. One solution would be to automatically generate more specific SLA contracts by auto-selecting established frameworks and well-defined security measures.

Denna rapport belyser aspekter som kunder borde vara medveten om vid kontraktering med en molnleverantör. Molntekniken är effektiv, skalbar och relativt enkel att implementera, men det finns också ett antal nackdelar med tekniken som kunder borde vara uppmärksam på. I denna rapport är fokuseringen på hur villkoren och avtalen vid kontaktering med molnleverantörer ser ut, men fokus ligger också på att öka medvetenheten med riskerna vid kontraktering under en lång tidsperiod. Det finns fortfarande många frågetecken som behöver övervägas och analyseras när det gäller molntekniken. Inriktningen på denna rapport är därför kontrakten och designen av dessa ser ut och som leverantörerna oftast skriver ihop till sin egen fördel. Dessa leverantörsfördelar kommer att uppmärksammas i rapporten, dock är fördelarna med molntekniken lätta att upptäcka vid presentationer om tekniken, men kontrakten kan också innebära problem om beroendet på servicen är stor. För det är kontrakten leverantörerna hänvisar till om det skulle uppkomma fel på servicen. Exempelvis säger kontrakten att vid störningar på servicen kan maximalt 50 % av månadsbeloppen en kund betalar varje månad, återbetalas till kunden. Detta kan vid långvarit störning innebära finansiella problem för kunden. Kontrakt-aspekterna integritet, prestanda och kontrakts ändringar är oftast till fördel för leverantören, men det finns även ytterligare aspekter att försöka förhandla sig till bättre villkor på. Dock finns det åtgärder kunder kan göra för att förbättra sitt kontrakt. Exempelvis kan företag arbeta tillsammans för att stärka inflytandet mot leverantören för att på det sättet kunna förhandla sig till bättre kontraktsdetaljer. / This report highlights the aspects for customers to be aware of before contracting with a cloud provider. Cloud technology is efficient, effective, scalable and easy to implement, but there is also drawbacks that customers or potentials customers should know before contracting. The focus area in this report are the terms and agreements aspects when working with a cloud provider, but the report also highlights the risks with contracting with cloud providers in the long term. The focus is also on the design of the contracts that the providers want to design for their own winning. The report wants to make the reader aware of these pitfalls. There are several benefits with Cloud Computing and information about the technology is easy to find, but the information about the contracts are kept in the shadows and written in small letters by high paid lawyers. With maximum 50% payback of the monthly paid by the customer to the provider, if there is service disruption, the contracts can be an economical nightmare for the customers. With aspects such as privacy, performance and contract changes details that are in favor for the provider, are many aspects to consider when reading and negotiating about a contract. But there are things the costumers can do to improve their contract. An example is that by working together with other companies when the procurement is underway, the leverage is strengthened against the providers to negotiate for better contract details.

The assurance of Quality of Service (QoS) to the applications, although identified as a key feature since long ago [1], is one of the fundamental challenges that remain unsolved. In the Cloud Computing context, Quality of Service is defined as the measure of the compliance of certain user requirement in the delivery of a cloud resource, such as CPU or memory load for a virtual machine, or more abstract and higher level concepts such as response time or availability. Several research groups, both from academia and industry, have started working on describing the QoS levels that define the conditions under which the service need to be delivered, as well as on developing the necessary means to effectively manage and evaluate the state of these conditions. [2] propose Service Level Agreements (SLAs) as the vehicle for the definition of QoS guarantees, and the provision and management of resources. A Service Level Agreement (SLA) is a formal contract between providers and consumers, which defines the quality of service, the obligations and the guarantees in the delivery of a specific good. In the context of Cloud computing, SLAs are considered to be machine readable documents, which are automatically managed by the provider's platform. SLAs need to be dynamically adapted to the variable conditions of resources and applications. In a multilayer architecture, different parts of an SLA may refer to different resources. SLAs may therefore express complex relationship between entities in a changing environment, and be applied to resource selection to implement intelligent scheduling algorithms. Therefore SLAs are widely regarded as a key feature for the future development of Cloud platforms. However, the application of SLAs for Grid and Cloud systems has many open research lines. One of these challenges, the modeling of the landscape, lies at the core of the objectives of the Ph. D. Thesis. / García García, A. (2014). SLA-Driven Cloud Computing Domain Representation and Management [Tesis doctoral]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/36579