Diploma thesis focus on topic about marketing communication chosen bank. Aim of this thesis is analyze current marketing communication of Waldviertler Sparkasse Bank AG and propose recommendation. Structure of this thesis is three parts, theoretical, practical and final recommendations. First part is focused on marketing theory and communication mix of services. First chapter of practical part contained presentation of chosen bank and analyses current marketing activities. Bank was compared with other competing bank subjects with positioning map, semantic differential and my own observation. For purpose of thesis were used two survey, first survey compared chosen bank institutions and second was about bank marketing. At the end was evaluated current communication of Waldviertler Sparkasse Bank AG and recommendation how improve communication for more effectiveness.

In my thesis I am focusing on the issue of marketing communication tools in the area of non-profit organizations dealing with social services. The thesis is divided into two parts; the first one is theoretical and there are explained basic terms, legal framework and contemporary situation in the non-profit sector in the Czech Republic. Last but not least, in this part I am trying to evaluate the most suitable marketing communication strategies for the development of social services and the improvement of their quality through non-profit organizations. The second part is focused on a practical analysis of marketing activities of the citizen-action public Camino. Its goal is to arrange information and create special cultural and educational programs for aurally handicapped. The aim of the case study is to apply theoretical preconditions on a particular citizen-action public. This enables me to connect theoretical and practical knowledge relating to this issue. I am trying to suggest possible improvements and create a new marketing conception for this association.

The Diploma thesis deals with two different banking systems. The first and second chapter have theoretical character and talk about marketing in services and changes in today's global banking world.The third chapter gains both from theoretical and practical knowledge and describes banking system in Czech republic and USA. The most important chapters are the 4th, 5th and 6th. They include bank services analyse, fee politics, type of distribution, and communication with clients. The result is mostly in comparison of the value and convenience for the client.

The subject of my diploma thesis is the marketing communication of Astra Praha dancing school. The main purpose was to create the right communication mix in order to stabilize current situation and enable further development of the company. The main subject consists of various parts which are: mapping of theoretic basis focused on marketing of services, marketing analysis of Prague dancing schools' market, analysis of Astra Praha dancing school as well as analysis of elements of marketing mix being used by the company. The thesis is based as well on my personal experience as a tutor in Astra Praha dancing school (more then ten years). This was fundamental when proceeding detail analysis of customer behavior and process analysis in the school. I have also the opportunity to research in praxis of Astra Praha dancing school as well as other dancing schools across Czech Republic the theoretic basis. This contributed to even better understanding of strengths and weaknesses of Astra Praha dancing school and its position on the market. Astra Praha dancing school was not using any kind of electronic database at the time. Therefore it was necessary to gather all relevant data and build a new customer care / marketing database. Some other suggestions and ideas stated in my thesis were also discussed and implemented before the finalization of this work. I chose the marketing communication for a topic of this thesis because I think it is the weakest point of the company's strategy. Therefore it represents serious thread to its next development and success and I hope this work could provide some strategic recommendation. Nevertheless, the most important benefit of this work seems to be the instant change of Astra Praha director's perception of the marketing management and its link to the overall company's management.

The master thesis outlines information about marketing practices for small businesses providing computer consultancy services in Canada. The theoretical section defines basic marketing terms related to the topic and sets the basis for the practical applications. The practical section contains situational analysis and a marketing strategy proposal including mission statement, target groups and formulation of marketing goals.

This diploma thesis deals with the marketing strategy of a selected company. The selected company is a catering facility called Labyrint CBR (a restaurant, a café and a bar), which was situated at the square of Přemysl Otakar II. in České Budějovice. The theoretical part consists of two chapters. The first one deals with the term strategic marketing and the phases of the process of the design of the marketing strategy. The second chapter deals with the specific features of the services and the sector of catering and hospitality, which affect the design of the marketing strategy, and then it deals with the specifics of the marketing in this branch. The practical part deals with the analysis of the reasons of the failure of the company Labyrint CBR and the design of a suitable marketing strategy and marketing mix, which - in case of their well-timed implementation - should have saved this company.

[pt] Este trabalho investiga o modo pelo qual a ideologia burguesa opera no Campo do Design e, consequentemente, nos trabalhadores que desempenham essa atividade profissional e a forma como ela se manifesta concretamente na atuação do designer, mais especificamente do designer de moda. Partimos do pressuposto que a compreensão das dinâmicas próprias ao campo só pode ocorrer ao relacioná-las à totalidade concreta da sociedade capitalista industrial. Deste modo, entendemos que o design não se explica por ele mesmo, como uma atividade com um fim em si mesma. E sim que ela tem importante papel ideológico na sociedade capitalista, justamente por seu aspecto econômico e cultural. Examinamos as questões relativas ao design (e mais especificamente ao design de moda) com o método dialético e as categorias do materialismo histórico. Assim, utilizamos os escritos de Marx e um referencial teórico ancorado na Crítica da Economia Política marxiana de modo a demonstrar que as leis de movimento do capitalismo que esse pensador buscou descrever continuam em atuação e que elas impactam e definem a atuação profissional do designer. Boa parte da literatura empregada na formação dos designers advém dos dogmas da Economia Política e da contemporânea literatura administrativa gestorial. Assim, além do modo de produção capitalista não ser visto como uma fase transitória do processo histórico, e sim como natural e eterno, a empresa capitalista aparece como o elemento central da sociedade. Procuramos revelar o conteúdo ideológico dessa literatura através da seleção de alguns de seus extratos, demonstrando como ela não é nada inofensiva, pois interfere na atividade profissional do designer, no resultado do seu trabalho e na sua falta de consciência enquanto classe trabalhadora. Iniciamos o presente trabalho confrontando duas nomenclaturas decorrentes das teorias que buscam compreender as mudanças sociais ocorridas no século XX, capitalismo tardio e sociedade pós-industrial. Abordamos também temas ligados ao mundo do trabalho que julgamos essenciais para compreender adequadamente sua configuração no modo de produção capitalista e, por conseguinte, a atividade profissional do designer. Refletimos assim sobre a economia de serviços, as teorias do fim do trabalho e o trabalho imaterial. A seguir, refletimos sobre a divisão social do trabalho e o papel social do designer. Verificamos que, de modo geral, apesar de ser um dos elos do trabalhador coletivo e estar sujeito aos ditames do capital, esse profissional reproduz todo um aparato ideológico que visa manter e aumentar a exploração do trabalho. Finalmente, elaboramos uma crítica ao conceito de Indústria 4.0, que propõe intensa automação dos processos produtivos, e ao discurso empresarial que divulga a possibilidade de plena implementação da tecnologia correspondente a ele. Para tal, refletimos sobre métodos de controle do trabalho, sobre o contínuo aumento da produtividade industrial e a complexa equação entre trabalho vivo e trabalho morto, relacionando esse debate a dados da indústria da moda, com os quais elaboramos um panorama sobre as relações de trabalho nesse setor na contemporaneidade. / [en] This work investigates the way in which bourgeois ideology operates in the Design Field and, consequently, in the workers who perform this professional activity; as well as how it manifests concretely in the performance of the designer, more specifically the fashion designer. We start from the assumption that the understanding of the dynamics of the field can only occur when we relate them to the concrete totality of industrial capitalist society. Thus, we understand that we cannot explain design by itself, that is, as an activity with an end in itself: it has an important ideological role in capitalist society, precisely because of its economic and cultural aspects. We examine design issues (and more specifically fashion design) with the dialectical method and the categories of historical materialism. Therefore, we use Marx s writings and a theoretical framework anchored in the Marxian Critique of Political Economy in order to demonstrate that the capitalist laws of motion that this thinker described continue to operate and that they impact and define the designer professional performance. Much of the literature used in the formation of designers comes from the dogmas of Political Economy and contemporary administrative management. Thus, the capitalist mode of production is not seen as a transitory phase of the historical process, but as natural and eternal. In addition, the capitalist enterprise appears as the central element of society. We try to reveal the ideological content of this literature through the selection of some of its statements, demonstrating that it is not harmless, because it interferes in the designer professional activity, in the result of his work and in his lack of consciousness about being part of the working class. We start this work by confronting two nomenclatures that arose from theories that seek to understand the social changes that occurred in the twentieth century, late capitalism and post-industrial society. We also approach themes related to the working world that we consider essential to properly understand its configuration in the capitalist mode of production and, therefore, the designer professional activity. We thus reflect on the services economy, end-of-work theories, and immaterial labor. Next, we reflect on the social division of labor and the social role of the designer. We find that, in general, despite being one of the links of the collective worker and being subject to capital dictates, this professional reproduces an entire ideological apparatus that aims to maintain and increase the labor exploitation. Finally, we criticize the concept of Industry 4.0, which proposes intense automation of productive processes, and the entrepreneurial discourse that discloses the possibility of full implementation of the technology corresponding to it. To this end, we reflect on labor control methods, on the continuous increase in industrial productivity and on the complex equation between living and dead labor. We link this debate to data from the fashion industry, with which we elaborate a panorama of the labor relations in this sector contemporaneously.

This master thesis deals with the proposal of changes in the marketing mix of a particular company. These suggestions could lead in the future to get new customers and strenghten loyalty to existing customers. The master thesis is divided into three essential units. The first one will introduce theories needed to carry out the following part, which is the analysis of this company and the necessary analyzes. For the processing of the last design part, these analyzes are necessary.

This Diploma thesis deals with customer satisfaction. Specifically it analyses customer satisfaction with services provided by Internet access from network24 Ltd. Based on theoretical knowledge was at first conducted analysis of the company and then customer satisfaction survey. This thesis also includes proposals to improve customer satisfaction and to increase the number of customers.

The theme of this thesis is to develop a marketing plan template for the company AIKON Ltd. The analytical part is based on theoretical knowledge and shows the status of the current marketing plan. Subsequently, on the basis of the analysis there is a set of recommendations developed, which will enable the company to achieve a better market position and increase an overall efficiency of the economic activity.