In this bachelor thesis the aim is to explore which barriers elderly visually impaired people can meet when they are borrowing audiobooks in the local library. Eight respondents were interviewed about their opinion of the service from the library and the information concerning this service. Two group interviews were held on two different occasions with three respective four respondents in each group and eight in-terviews were held by telephone. Studies of rules and guidelines in the society, and of texts about and by elderly impaired people, have been made. The analysis has been performed with a qualitative content analysis method. The result of the interviews is that books have a great importance in the respondents’ life and that it is of great significance that the service works smoothly. The respondents were not satisfied with the information from the libraries. Some of them have not had any information at all, neither of new books nor about the library’s service to the visually impaired. The respondents wish that the librarians were more responsive to their wishes. Criticism was also expressed about the form and quality of the audiobook and audio players.

This Master thesis is about elderly visually impaired and their use of libraries. It poses the question how visually impaired elderly looks upon their local library. Their thoughts and opinions are mainly from two sides. One is what they think about the service that they get. The other is what they think about the information concerning this service. The thesis consists of six interviews with respondents and one interview with a librarian. The librarian has also been asked about the service and information to the visually impaired. The analysis is made with narrative analysis and theories from Professor Tom Wilson, Lars Höglund and Olle Person. Professor Tom Wilson’s theories are about the questions of the context of information you might have when you search for information. Höglund and Person deal with the information needs and the sources that might be available. The result of the interviews is that the information about the library’s service to the visually impaired could be better. A better communication between the visually impaireds’ main organization and the library could solve this problem. It is also a clear tendency from the elderly visually impaired to be content with what they receive and not making any further demands.