統一星巴克與City Café 各擅勝場搶攻咖啡市場 / The current study examines consumption habit for coffee users in Taipei and effects of branding on the consumption preference and the possible cannibalization effect of City Café on Starbucks. Through a study consisting of surveys of 108 Taiwanese citizens and a taste test involving 20 students, the following conclusions are made. 1) The findings show 55% of the Taiwanese population drinks coffee on a daily basis and concluded that selling more City Café could increase store revenue by bringing more customers into 7-Eleven stores. 2) The product awareness of City Cafe is gaining quickly with in-store advertising only and without much traditional advertisements; it is enough to have attracted daily drinkers at a rapid rate. 3) Starbucks customers and City Café customers differ in terms of feelings about importance of brand and willingness to pay more for coffee. City Café would not cannibalize Unipresident operated Starbucks walking customer sales if the stores were placed 4 blocks apart. 4) The “blind” and “open” taste tests show people are heavily influenced by brand in their determination of taste. The favorable response in our “blind” taste test compared to the “open” taste test led to the conclusion that a properly managed brand building campaign could increase sales significantly. In the study’s final section, I suggest ways of communicating brand awareness and quality reputation to the customer without infringing on Starbucks market niche. Unipresident seizes Brewed Coffee Market with Starbucks and City Café By Chien-Hui Kao

本論文係探究消費者購買咖啡各種過程，並了解茶的購買動機，藉此二點，以對廠商 在行銷策略廣告訴求上有所助益。 咖啡購買行為研究。 第一章：緒論：說明一、研究動機與研究目的二、研究範圍與資料來源三、研究架構 四、研究方法與限制。 第二章：台灣之咖啡市場與茶市場：說明一、咖啡市場之現狀二、茶市場之現狀三、 咖啡與茶之比較。 第三章：採討一、有關購買動機、市場區隔、品牌忠誠度等理論。 第四章：咖啡與茶之購買動機分析：下分三節一、個人屬性與咖啡之購買動機之關係 二、個人屬性與茶之購買動機之關係三、搜集資訊過程分析。 第五章：評估行為，購買決策及滿意程度分析：下分四節一、產品屬性分析二、品牌 印象三、品牌選擇與滿意程度。 第六章：咖啡市場之區別函數：下分二節一、區別分析之利用二、咖啡市場之區別函 數：又分（A）咖啡購買者之區別函數（B）重度使用者之區別函數。 第七章：結論及建議。