本篇論文主要是從民眾的角度，深入瞭解政府在推動業務電子化的過程，在便民服務方面所產生的效益，進而探討國外先進國家的推動概況，由於國情不同，各國均有其特別之處可供參考；隨著我國電子化政府快速的推展，在國際著名調查機構對世界各國的評比中大多名列前茅，使政府願意在電子化政府的投資加碼，因此在數位台灣計畫中包括了許多e 化政府的計畫；目前在電子化政府相關計畫中除了更新現有大型系統的計畫之外，其核心計畫是一個跨機關橫向整合的計畫，建立e政府服務平台，以期能達到「提供民眾更豐富、精緻的資訊內容、更深化的網路申辦服務、與網路公民更多的互動，經由網路的溝通管道，實踐政府治理的目標」。 本文中除探討e政府服務平台對各級政府機關e化的影響之外，也一併探討在政府e化過程，可能對國內軟體產業的影響，以及目前政府推動建置平台的政策，對產業生態的可能影響；這些政策的落實，未來對於國內軟體產業的衝擊將非常可觀，因此，本論文也對國內軟體業者提出一些建議，以供業界因應與轉型參考。 / This paper mainly emphasizes on the effect of which the electronic government interface in Taiwan brings to the citizens, especially in the aspect of citizen-oriented services. Moreover, this article reviews the e-government services in other countries and their vary kinds of developing experiences as reference. Along with the quick development of the e-government service, the rank of Taiwan is always in the top list judged and rated by world-famous institutions. As a result, the government of Taiwan is willing to invest more to the plans of e-government which play an important role in the e-Taiwan project. Currently the plan attempts not only to renew the existing mainframe system, but also to build an “e-government service platform” to integrate services over different departments and resources. This platform is the core of Taiwan e-government plan. It can offer citizens vary and delicate information, more high level applications of service, and more interaction with Internet citizens. By utilizing Internet as a communication channel, it can implement the aim of governance more effectively. In the final part of this paper, it analyzes the influence of “e-service platform“ towards each level of government units. In addition, it discusses about how the e-government plan affects the software industry. Furthermore, how the policy about the platform influences the status of software industry is also mentioned in this paper. Once the policy is carried out, it is expected to be some serious impacts on domestic software industry. Therefore, this study also gives suggestions to software companies to make a preparation or reformation in advance.