2001年「美國九一一事件」後，國際組織多次提高航空保安標準，機場安檢措施愈趨嚴格。處在國際反恐情勢中，航空警察局要接受嚴峻的挑戰，但也同時面臨財政收支、組織員額、員警升遷等困境。如何運用有限資源，提升機場安檢功能，是航空警察局當前重要課題。 　　平衡計分卡在1992年首先由Robert S. Kaplan and David P. Norton提出後，即受到各界矚目。它具有：策略管理、溝通告知、學習回饋和績效衡量等特性，可以協助組織彌合策略規劃與策略實施之間的斷層，使策略的執行更為成功，為組織創造綜效。 　　本文主要運用深度訪談法，以瞭解航空警察局主管對安檢工作的期待，分析詮釋機場安檢策略性目標，據以建構出境安檢策略地圖，並導入平衡計分卡。藉由平衡計分卡策略管理工具，運用其整合組織資源和聚焦關鍵性成功因素的功能，發揮策略執行力，提升機場出境安檢綜效。 　　研究發現航空警察局主管對平衡計分卡大多相當陌生，學術界對其認知似有誤解。安全和便民是可以兼顧的，航空警察局今後值得努力的方向，包括：充裕和彈性運用的財務、可靠的儀器與合理的作業、員警升遷有望和專業素養。平衡計分卡可以整合行政機關，做為行政機關和民意機關溝通的橋樑。 　　關於值得後續研究的內容，包括：機場安檢相關的工作、機場安檢執行權責歸屬、和機場安檢有關的因素、檢查時機的界定、安檢工作和其他檢查項目的釐清、出境安檢平衡計分卡其他構成要件等。 / International Civil Aviation Organization has been overtly modified the standard of the airport screening several times since the wake of the 11 September 2001 Tragedy (also known as 911 accident). Ever since almost all airports’ authorities take more harsh measures to tighten up their security check. At the trend of antiterrorism, the Aviation Police Office currently faces not only tough challenges from outside but also some inner dilemmas such as budget deficit, organization renovation and understaffed, promotion, to name just a few. Under such difficult situation, how to utilize the finite sources to obtain the maximum performance of screening should be the top priority concern for the Aviation Police Office. It has been the cynosure in all circles of world since Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard in 1992. The contains of the Balanced Scorecard is composed of strategy management, notice of communication, feedback of learning, and evaluation of performance, etc. It is able to help us to narrow the gap between the strategy planning and the strategy enforcement, and makes the strategy work be easy done. Finally, it is going to create the best synergy for organization. This dissertation mainly applied the “in-depth interview” method and adopted the Balanced Scorecard simultaneously in order to reach the follow results. Such as: to realize what’s the expectation of the chiefs those who are charged with security check, to interpret the strategy’s goal of the airport screening, and to draw a Strategy Map for the future outbound screening. By using the tool of the strategy management of the Balanced Scorecard is able to integrate organization’s resources, then focuses on critical functions to expand the executive enforcement and create the best synergy of screening. This study has found two facts which that most chiefs of the Aviation police Office don’t have the faintest idea about the Balanced Scorecard, even through academic fields seem like to be some misunderstanding over it. Actually, both the security demands and the facilitation demands are well compatible. Under this premise, the Aviation Police Office should make efforts to let those demands be met from now. There some ways are feasible to be adopted such as: to allocate more budgets and allow to consume flexibly, to procure more sophisticated screening equipment and set standard of procedure to follow, to widen the promotion channel and enhance professional capability, etc. The Balanced Scorecard could be adopted not only to integrate the administration sectors but also to be the bridge between the govern ment department and the representative department. There still left a lot of issues behind which are worthy of us doing further research, just name a few as below: What job is interrelated with airport screening? Which authority should take the responsibility and accountability of airport screening? Which factors are related to airport screening? When is the timing of screening and how to define it? What’s the difference between scr- eening and security check? Whether the Balanced Scorecard has other functions could be applied over the outbound screening?

本論文中，我們提出基於機場安全檢查的分層排隊理論模型，模型中的旅客基於歷史的安全數據被分成三組。我們運用二維馬可夫過程（two-dimensional Markov process）以及馬可夫調控卜瓦松過程（Markov modulated Poisson process）構建模型的排隊系統並加以分析。我們收集了台灣桃園國際機場和其它兩個機場的旅客數據以驗證我們提出的模型，並運用模擬退火法（simulated annealing）求得近似最佳解（near-optimum solution）。最後我們通過模型的旅客平均等候時間和另外兩種等候模型進行比較，之後得出我們的模型確實可以在不增加成本，甚至提升安全性的同時能夠有效地減少平均等候時間。 / This thesis proposes a tiered inspection system for airport security, wherein passengers are divided into three classes based on historical security records. A two-dimensional Markov process and a Markov modulated Poisson process (MMPP) queue were used in the formulation of the security inspection system. Simulated annealing was then used to obtain near-optimum solution for the model. The efficacy of the proposed model was evaluated using the arrival data of passengers at Taoyuan International Airport and other two international airports. A comparison with two conventional queueing models with regard to the average waiting time demonstrated the effectiveness of the proposed security inspection system in enhancing service efficiency and boosting the level of security.

內政部消防署「104年消防白皮書」統計2005年至2014年建築物火災中，以獨立住宅火災最多，工廠火災次之，但工廠火災所造成的損失及使用消防人力、消防車輛數，卻超乎一般建築物甚多，也造成了許多警消及民眾之傷亡，因此有必要將其獨立於建築物火災之外，進行相關之資料分析與研討。 新北市轄區幅員廣闊，以人口數或工廠家數，都是全台灣最多，具有主要交通、消費市場及生產製造多重角色，且各行政區因歷史、環境或文化等因素，嚴然為另一個台灣縮影，與其他縣市相比也較具代表性，因此本研究使用2009至2015年新北市追蹤資料來作迴歸分析，探討消防概念因素(例如:工廠消防檢查次數等4項)、人口及區域概念因素(例如:大學以上教育人口比例等6項)與工廠火災指標【例如:火災發生件數、人員傷(亡)數量、火災件數/列管工廠數量比】關係。 在實證結果內，並扣除掉部分因素可能有內生性影響後，顯示「消防專用蓄水池」、「工廠消防檢查次數」及「老化指數」【(65歲以上年底人口數／0-14歲年底人口數)x100為代表】3項，有影響工廠火災指標。其中消防專用蓄水池與此地區有無發生工廠火災呈負相關，但與老化指數呈正相關。其次發現，消防安檢次數與工廠火災件數呈負相關。最後，工廠火災件數與工廠數量比，和老化指數呈正相關。 / According to the yearly fire report in Taiwan, factory fire has accounted for the highest proportion, and also cause lots of people and firefighters’ casualties. Therefore, it is necessary to separate factory fire from normal building fire cases, and use related data to analyze and discuss independently. New taipei city has a large territory, which including the largest population and highest number of factories in Taiwan, therefore, this study applied New Taipei city panel data from 2009 to 2015 to perform regression analysis,and explore the influence of concept fire factors, population, and conceptual regional factors on the index of factory fire. According to the research, after deducting the suspected endogenous problems, the result shows that fire water reservoir, factory fire safety inspection, and aging index 【(population age number of 65 years above / number of 0-14 years old )X100 】will have influence on factory fire index. Fire water reservoir have an inversely relationship with factory fire within the area, however, the aging index is proportional to factory fire. Second, the increasing number of fire safety inspection will reduce factory fire. finally , the number of factory fire is proportional to the number of factory and aging index.