本研究之主要目的有六：1. 探究全面品質管理的主要內涵。2. 探討國民中學教育人員對全面品質管理信念與可行性之現況。3. 瞭解不同個人背景變項之國民中學教育人員在全面品質管理信念上之差異。4. 瞭解不同個人背景變項、情境變項之國民中學教育人員在全面品質管理施行可行性上之差異。5. 瞭解全面品質管理信念與全面品質管理施行可行性之間的關係、預測力。6. 根據本研究結果，研提具體建議做為主管教育行政機關今後在學校行政中推動全面品質管理之參考。 本研究以宜蘭縣公立國民中學之教育人員為研究對象。配合研究編製「國民中學教育人員對全面品質管理之知覺」，問卷內容分為全面品質管理之信念、全面品質管理之施行可行性兩部份，發出問卷531份，回收500份，有效問卷為475份，回收率為89.1％。 研究方法主要採用文獻分析、問卷調查及訪談等三種研究法，並以SPSS 10.0版統計軟體進行項目分析、因素分析、平均數、標準差、t考驗、單因子變異數分析、積差相關分析、多元逐步迴歸分析等統計方法加以處理。 本研究獲致以下結論： （一）宜蘭縣國民中學教育人員對全面品質管理之信念頗佳；認為全 面品質管理可行性頗高。在六個向度中「過程品管」的信念與可行性最高；「資訊分析」的信念與可行性最低。 （二）宜蘭縣國民中學教育人員為男性、年齡40歲以上且服務年資超過21年、四十學分班結業、已婚、參與TQM進修、任職校長者其全面品質管理信念較佳。 （三）宜蘭縣國民中學教育人員為四十學分班結業、已婚者認為全面品質管理的可行性較高；學校地區、學校規模在全面品質管理可行性無顯著差異。 （四）全面品質管理的信念與可行性呈正相關；全面品質管理的信念中以「過程品管」、「持續改進」對全面品質管理可行性具有顯著預測力，而以「過程品管」33％的預測力最高。 （五）施行全面品質管理最主要困境是校長態度、產出不明確、考績制度不符合TQM精神、教師心態較保守、學校自主性不高。 （六）改善全面品質管理的策略及TQM實施步驟。 依據本研究所獲致之結論對教育主管行政機關、學校之建議如下： 1.加強宜蘭縣國民中學教育人員在全面品質管理信念的認識，規劃全面品質管理相關之研習課程。 2.提昇宜蘭縣國民中學教育人員對全面品質管理可行性。 3.鼓勵宜蘭縣國民中學教育人員為女性、服務年資6至10年以下、碩士以上者投入行政工作，並設置獎勵機制鼓勵參與行政工作。 4.學校領導者，運用「全面品質管理」的理念，加強「過程品管」，以營造有利的推動環境。 5.推動宜蘭縣國民中學全面品質管理，以發展學校特色。

本研究旨在探討台北市幼稚園公共關係與學校效能之現況及其關係，並提出研究結論與建議，期能提供幼稚園推展公共關係與落實學校效能之參考。本研究採問卷調查法，以「幼稚園公共關係與學校效能現況調查問卷」為研究工具。研究對象為台北市公、私立幼稚園之教育人員（包含園長和教師），總共發出618份，回收324份，回收率52.4％；有效問卷317份，有效問卷回收率51.2％。資料回收後以「t考驗」、「單因子變異數分析」、「皮爾遜積差相關」以及「多元逐步迴歸」及描述統計等統計方法進行分析，據以形成結論。 本研究之結論如下： 壹、台北市幼稚園公共關係與學校效能之現況大致良好。 貳、台北市幼稚園之教育人員具有公共關係推展的能力，在輿論調查層面較佳，惟在成效回饋層面有待加強。 參、台北市幼稚園之教育人員普遍重視教師教學品質，但對於社區家長的支持仍有努力的空間。 肆、不同背景變項之幼稚園教育人員在公共關係知覺上有顯著差異。不同規模在「訊息溝通」層面達顯著差異，規模1—2班及3-5班之幼稚園比規模6班以上的幼稚園知覺程度較高。 伍、不同背景變項之幼稚園教育人員在學校效能知覺上有顯著差異。不同職務在「園長領導」層面和「溝通與滿意度」層面達顯著差異。不同屬性在「社區家長支持」層面達顯著差異。 陸、幼稚園公共關係與學校效能有密切的關係。 柒、公共關係各層面對學校效能有顯著的預測作用。 捌、背景變項與公共關係各層面對學校效能有顯著的預測作用。 根據上述研究結論提出下列建議： 壹、對教育主管機關的建議 一、宜舉辦及宣導公共關係的知能研習，以提升園所的辦學品質。 二、宜編列幼稚園推展公共關係的經費，並輔導幼稚園實際運用。 三、宜制訂公共關係的評鑑機制及意見交流平台，並鼓勵園所互相觀摩學習。 貳、對幼稚園的建議 一、宜辦理園公共關係知能研習，以提升全體成員公共關係的專業素養。 二、宜擬定周詳完整的公共關係計畫，並定期評估公關成效。 三、宜定期檢核園所在各方面的成效，以落實學校效能的運作。 四、提升辦學品質才是推展公共關係與學校效能落實的首要關鍵。 關鍵字：幼稚園教育人員、幼稚園公共關係、學校效能 / A Study of the Relationships between Preschool Public Relations and School Effectiveness in Taipei City Abstract This study is aimed at investigating the current condition and relationships of public relations and school effectiveness in preschools of Taipei City and offering conclusions and suggestions, for the operation of public relations and school effectiveness. The questionnaire survey was the major method used in this study. “Public relations and school effectiveness at preschools questionnaire” were designed from literature review by the researcher. The subjects of questionnaire survey included principals and teachers. Questionnaires were distributed to 618 subjects at preschools in Taipei City, and 324 samples were received, making the return rate of 52.4%. After invalid questionnaires were removed, there were totally 317 valid questionnaires, and the valid return rate was 51.2%. The sample results were analyzed by means, standard deviations, t-test, one-way ANOVA, Person’s product-moment correlation and stepwise multiple regression analysis. The analysis of the date revealed the following conclusions: 1. The current conditions of public relations and school effectiveness in preschools of Taipei City were good. 2. The staffs in preschools of Taipei City have a good performance in public relations, “Opinion” was the better one, and “effects and feedback” should be improved. 3. The staffs in preschools of Taipei City emphasize “teacher teaching quality “, but need to do more for obtain the assistance from community and parents. 4. There were significantly different perceptions towards current public relations owing to different backgrounds of school staffs, among which the dimension of “Communication” has obvious different, the preschool’s dimension of 1-2 class and 3-5 class have higher perceptions to dimension of under 6 class. 5. There were significantly different perceptions towards current school effectiveness owing to different backgrounds of school staffs, among which the censorship of “leadership” and “communication and contentment ” have obvious different ; among which the property of “community and parents’ assistance ” has obvious different. 6. There is a significant correlation between public relations and school effectiveness in preschools of Taipei City. 7. The public relations were appropriate indicators in predicting school effectiveness. 8. The backgrounds of school staffs and public relations were appropriate indicators in predicting school effectiveness. Following suggestions are presented according to previous conclusions: I. Suggestions to the Education Administration Bureaus: 1. Transact study activities about public relations for promoting the school quality. 2. Budget funds for the operation of public relations and help them how to use. 3. Establish feedback mechanism and a platform to share information, and encourage to learn to each other. II. Suggestions to the preschool : 1. Transact study activities about public relations for promoting public relations intelligence of teachers. 2. Devise a comprehensive public relations plan and periodically evaluate the effectiveness. 3. Evaluate the effectiveness of every part to implement the operation of school effectiveness. 4. Promote the quality of school was the key point to implement the operation of public relations and school effectiveness. Keywords: preschool teacher, public relations of preschool, school effectiveness

本研究旨在探討台北市幼稚園教育人員資訊素養與學校效能之現況及其關係，並依據研究分析結果，提出結論與建議，期能提供日後幼稚園提升教育人員資訊素養與學校效能之參考。 本研究採用問卷調查法，以研究者自編之「幼稚園教育人員資訊素養與學校效能調查問卷」為研究工具，研究對象為台北市公私立幼稚園之教育人員(含園長、主任、組長及教師)，共抽取630位為研究樣本，回收有效問卷共計440份，回收率為69.8%。問卷回收後分別以「平均數」、「標準差」、「單因子變異數分析」、「獨立樣本t考驗」、「Pearson積差相關」、「多元逐步迴歸」以及「結構方程模式」等統計方法進行分析，根據研究分析結果歸納岀以下幾項結論： 一、台北市幼稚園教育人員資訊素養之現況大致良好，在網路能力層面較佳，惟在圖書館能力及電腦軟硬體能力層面有待加強。 二、台北市幼稚園教育人員的與學校效能之現況大致良好，普遍重視幼兒學習表現，惟在社區家長支持層面有待加強。 三、台北市幼稚園教育人員資訊素養能力會因年齡、服務年資、教育程度、園所規模及園所屬性之不同，而有顯著差異。 四、台北市幼稚園教育人員在知覺學校效能方面會因教育程度、園所屬性之不同，而有顯著差異。 五、台北市幼稚園教育人員資訊素養與學校效能間呈現正相關之關係。 六、背景變項與資訊素養各層面對學校效能整體有顯著的預測作用。 七、資訊素養對學校效能有正向的影響。 / This study is aimed at investigating the current conditions and relationships of educational personnel information literacy and school effectiveness in preschools of Taipei City. Furthermore, conclusions and suggestions are provided based on the findings in order to give preschools some suggestions to facilitate educational personnel information literacy and school effectiveness. This study adopts the research method of questionnaire survey.“ Educational Personnel Literacy and School Effectiveness in Preschool Questionnaire” was designed from literature review. The subjects of questionnaire survey include principals, directors, team leaders and teachers in preschools of Taipei City. The samples were 630 educational personnel in preschools and the returned valid questionnaires were 440, making the return rate of 69.8%. The valid sample data was analyzed by various statistical methods such as mean, standard deviation, one-way ANOVA, t-test, Pearson correlation, stepwise multiple regression analysis and structural equation modeling. These conclusions of this research were summarized below: 1. The current conditions of educational personnel literacy in preschools of Taipei City were good, “Network literacy” was the better one, while “Library Literacy” and “Computer Software and Hardware Literacy” should be improved. 2. The current conditions of school effectiveness in preschools of Taipei City were good, “Children learning outcome” was the better one, while “Assistance from community and parents” should be improved. 3. The general performance of educational personnel information literacy in preschools of Taipei City varied significantly from different age, seniority, educational background, preschool dimension and preschool property. 4. The general performance of school effectiveness in preschools of Taipei City varied significantly from different educational background and preschool property. 5. There was positive relationship between educational personnel information literacy and school effectiveness in preschools of Taipei City. 6. The background variations and information literacy were appropriate indicators in predicting school effectiveness. 7. Information literacy positively affects school effectiveness.