巡邏勤務是警察最常見的勤務方式之一，長久以來被公認是警察的核心勤務，由於巡邏勤務兼具積極打擊犯罪的主動作為及消極防制的被動作為，更加突顯巡邏勤務的重要與特色。而警察巡邏勤務之規劃及執行方式受到許多因素的影響，如何有效發揮巡邏勤務預期效能的議題，也就值得深究。 本研究以立意抽樣，採質化半結構深入訪談方式，針對實際規劃與執行巡邏勤務之派出所所長與協助派出所所長規劃勤務並參與實際執行巡邏勤務基層員警10人進行訪談，旨在探討巡邏勤務之規劃與運作過程，藉此找出其中所存在的問題，並將結果提供相關單位作為警察巡邏勤務規劃與運作之參考，期能有效發揮預防犯罪及達到維護社會治安之功能。 本研究主要研究結果分述如下： 一、巡邏勤務，警察核心勤務：巡邏勤務24小時綿密規劃，勤務時數約佔每日總時數50%-70%，為警察勤務中核心勤務。 二、工作項目，符合主要目的：巡邏勤務工作置重點於犯罪預防、交通順暢及為民服務，符合巡邏的主要目的。 三、攻勢勤務，具有預防效果：巡邏勤務屬攻勢勤務，具迅速、快速、機動等特性，具有預防犯罪的效果。 四、符合原理，有效預防犯罪：巡邏勤務運作符合迅速、機動、彈性、顯見等4項原理，能有效預防犯罪。 五、巡邏勤務，以深夜勤為主：深夜時段為犯罪活動高峰期，應將巡邏勤務加重於該時段，以符合實際需求。 六、因時因地，使用交通工具：巡邏勤務交通工具應因時因地制宜，彈性運用，發揮巡邏勤務之機動性及顯見性。 七、事故處理，影響巡邏成效：巡邏勤務規劃編排常因事故處理導致巡邏勤務落空情事，影響巡邏預期成效。 八、強化措施，落實巡邏勤務：強化勤務指揮中心功能、落實實施勤前教育及採師徒制編組，以利經驗傳承，落實巡邏勤務作為。 九、巡邏裝備，適時因應添購：巡邏勤務配備裝備應適時因應添購，以維執勤安全，提升巡邏勤務效能。 十、落實盤檢，減少巡邏箱數：巡邏勤務應以加強盤查為主，巡簽巡邏簽章表為輔，以發揮巡邏勤務預期之效能。 十一、巡邏勤務，優點缺點並俱：巡邏勤務可有效產生嚇阻犯罪功能，惟因各項因素，常無法落實執行。 本研究並根據研究發現，提出研究建議： 警察機關應採問題導向巡邏勤務策略，實施因地制宜措施以規劃巡邏勤務，落實盤查作為為主，巡簽巡邏簽章表為輔，因應需求適時添購裝備，強化巡邏勤務精進作為；並落實金融超商業自我防護機制，精簡業務提升警力運用，同時面對問題落實檢討規劃。 / Patrol duty is one of the most common duties for the police officers, which has been generally accepted as their core duty for a long time. Moreover, the patrol duty’s importance and characteristics are more highlighted by its active actions like fighting against crime and its passive actions like prevention and control. However, the policy officers’ planning and executive methods of patrol duty are affected by various factors. Therefore, it deserves deeply exploration about how to achieve the expected effect of patrol duty. Taking the purposive sampling and qualitative semi-structured in-depth interview, this study interviewed 10 persons including a police station chief and some grassroots police officers assisting the chief to plan and carry out patrol duty, with the aim to explore the patrol planning and operation process. In this way, it can find out the existing problems and provide the study results to relevant units as reference of planning and operation for the police officers, expecting to effectively achieve the function of crime prevention and social order and security maintenance. The major study results are illustrated as below: 1.Patrol duty is the core duty for the police officers: the duty is 24-hour planned, and accounts for 50%-70% of the work hours every day, so it is the core duty for the police officers. 2.The work. details conform to the primary purpose: Patrol duty focuses on crime prevention, smooth traffic and public service, which conform to the primary purpose of patrol. 3.Offense duty has the preventive effect: Patrol service belongs to offense duty, which is quick and mobile, and has the effect of crime prevention. 4.It conforms to the basic principles and can prevent crime effectively: Patrol operation conforms to the four principles of quickness, mobility, flexibility and conspicuousness, and can prevent crime effectively. 5.Patrol duty is mainly served at late-night: The late-night is the peak period of crime activity, so the patrol duty should be strengthened during that period to meet the practical demands. 6.Use vehicles based on the specific time and place: The vehicles used for patrol service should be flexible based on the specific time and place, so as to achieve the mobility and conspicuousness of patrol service. 7.Accident handling affects the effect of patrol duty: Patrol planning and scheduling is often delayed or vacated due to accident handling, which further affects the expected effect. 8.Strengthen the measures to carry out the patrol duty: Strengthen the function of the command center, carry out the pre-duty education and adopt senior-junior grouping to facilitate teaching experience and achieving the purpose of patrol duty. 9.Procure the patrol equipments in time: Patrol equipments should be procured in time based on the specific demands, so as to ensure secure duty and improve the patrol efficiency. 10.Carry out question to reduce the number of patrol boxes: The patrol duty should strengthen question primarily, together with patrol duty form signing, so as to achieve the expected patrol effect. 11.Patrol service has both advantages and disadvantages: Patrol duty has the function of effective crime prevention. However, it can’t be carried out due to various factors. Based on the study findings, this study proposes the following suggestions: The police institutions should adopt the problem-oriented patrol strategies and make measures based on the specific conditions for patrol duty planning. It should carry out question primarily, together with patrol duty form signing. Moreover, it should procure equipments in time based on the demands to strengthen the patrol practice. Besides, it should also carry out the self-defense mechanism of finance-over-business and simplify the business to improve the manpower application. At the meanwhile, it should implement review and planning for the problems.

現今的社會是一個快速變遷和複雜分工的時代，因此，工作的性質亦愈趨繁瑣和具有 多種的特性。面對日益複雜、分工細密的工作業務性質必須採用更彈性化的管理方式 才能因應時代的要求。了解不同的工作特性，並依據環境情況的不同採用不同的管理 方式，其目的乃在增進組織的生產力。 而由於時代的進步，政府公共服務的輸出亦日益增多。這些公共服務輸出所需的成本 必須由人民平均負擔，因此，人民相對地要求政府公務機關的生產力亦須隨著提昇。 為了解上述的論題，筆者乃以理論和實際並重的研究途徑對此一論題做深入的研究探 討。在本文的第二至四章對本文研究所需的理論和文獻做詳細的介紹和分析，第五六 七章則以台北市政府工務局、國宅處、警察局為個案做個別性和綜合性的比較分析， 期望透過理論和實證的配合對所研究的主題有深入的了解。 全文計分七章，凡三十節，共約十五萬言。第一章緒論對研究的動機、範圍、目的、 方法和限制做一交待。第二、三、四章則是本文理論基礎的重心，對工作特性、管理 方式與公務機關生產力的理論做詳細的介紹和分析，第五章則介紹本文所使用的電腦 分析程序和方法，第六章為本文研究個案的綜合比較和分析。最後，筆者在第七章結 論，對研究的所得和發現提出報告，並對日後對此一研究主題有興趣的後續研究者提 出筆者於此研究過程中所得建議忠告。