This exploratory and interpretive research examines the anticipated consequences of information and communication technology (ICT) on six remote rural communities, located in the northern Peruvian Andes, which were provided with computers connected to the Internet. Instead of looking for economic impacts of the now-available technological tools, this research investigates how local individuals use (or not) computers, and analyses the mechanisms by which computer-mediated information, obtained by those who use computers, is disseminated through their customary face-to-face interactions with their compatriots. A holistic multiple-case study design was the basis for the data collection process. Data were collected during four-and-half months of fieldwork. Grounded theory informed both the method of data analysis and the technique for theory building. As a result of an inductive thinking process, two intertwined core themes emerged. The first theme, individuals’ exploitation of ICT, is related to how some individuals overcome some difficulties and try to make the most of the now available ICT tools. The second theme, complementing existing social networks through ICT, reflects the interaction between the newly ICT-mediated information and virtual networks and the local existing social networks. However, these two themes were not evenly distributed across the communities studied. The evidence revealed that dissimilarities in social cohesion among the communities and, to some extent, disparities in physical infrastructure are contributing factors that explain the unevenness. But social actors – named as ‘activators of information’ – become the key triggers of the disseminating process for fresh and valuable ICT-mediated information throughout their communities. These findings were compared to the relevant literature to produce theoretical generalisations. As a conclusion, it is suggested any ICT intervention in a developing country requires at least three elements to be effective: a tolerable physical infrastructure, a strong degree of social texture and an activator of information.

Many different kinds of process are used to develop software intensive products, but there is little agreement as to which processes give the best results under which circumstances. Practitioners and researchers believe that project outcomes would be improved if the development process was constructed according to project-specific factors. In order to achieve this goal, greater understanding of the factors that most affect outcomes is needed. To improve understanding, researchers build models of the process and carry out studies based on these models. However, current models contain many ambiguities and assumptions, and so it is not clear what the results of the studies mean. The statement of this thesis is that it is possible to create an abstraction of the software development process that will provide a mechanism for comparing software processes and software process models. The long term goal of the research is to provide planners with a means of tailoring the development process on a project by project basis, with the aim of reducing risk and improving outcomes.

This PhD thesis is a theoretical and practical study concerning the user model for adaptive e-learning systems. The research activity is two-fold. It firstly explores the personality aspect in the user model which has been overlooked in the previous literature on the design of adaptive e-learning systems, in order to see whether learners with different types of personality would have different effects on their learning performance with adaptive e-learning systems. And secondly, it investigates how to embody the personality features in the current user model, proposing that the inclusion of the personality in the user model for adaptive e-learning systems would lead to better learning performance. The thesis has considered the personality aspect in four parts. PART I reviews the theoretical and empirical literature on adaptive e-learning systems from which the main research questions are constructed. It explains how this study derives an overarching model for the inclusion of personality type in effective e-learning systems. PART II consists of the experiments, which explore empirically the importance of identifying the personality in the user model for adaptive e-learning and its effect in individual learning. That is, the main theme of the thesis hypothesises that different personality type’s influence performance with e-learning systems. PART III shows the effects of personality type on groups of learners performing collaborative learning activities. It suggests practical implications of designing collaborative learning technologies in conjunction with the personality feature. Finally, PART IV includes personality in the proposed user model and tests the primary hypothesis that “the personality may influence the learning performance of students using adaptive e-learning systems”.

This PhD thesis is a theoretical and practical study concerning the user model for adaptive e-learning systems. The research activity is two-fold. It firstly explores the personality aspect in the user model which has been overlooked in the previous literature on the design of adaptive e-learning systems, in order to see whether learners with different types of personality would have different effects on their learning performance with adaptive e-learning systems. And secondly, it investigates how to embody the personality features in the current user model, proposing that the inclusion of the personality in the user model for adaptive e-learning systems would lead to better learning performance. The thesis has considered the personality aspect in four parts. PART I reviews the theoretical and empirical literature on adaptive e-learning systems from which the main research questions are constructed. It explains how this study derives an overarching model for the inclusion of personality type in effective e-learning systems. PART II consists of the experiments, which explore empirically the importance of identifying the personality in the user model for adaptive e-learning and its effect in individual learning. That is, the main theme of the thesis hypothesises that different personality type’s influence performance with e-learning systems. PART III shows the effects of personality type on groups of learners performing collaborative learning activities. It suggests practical implications of designing collaborative learning technologies in conjunction with the personality feature. Finally, PART IV includes personality in the proposed user model and tests the primary hypothesis that “the personality may influence the learning performance of students using adaptive e-learning systems”.

Interface colour scheme design is complex, but important. Most software allows users to choose the colours of single items individually and out of context, but does not acknowledge colour schemes or aid in their design. Creating colour schemes by picking individual colours can be time-consuming, error-prone, and frustrating, and the results are often mediocre, especially for those without colour design skills. Further, as colour harmony arises from the interactions between all of the coloured elements, anticipating the overall eff ect of changing the colour of any single element can be difficult. This research explores the feasibility of extending artistic colour harmony models to include factors pertinent to user interface design. An extended colour harmony model is proposed and used as the basis for an objective function that can algorithmically assess the colour relationships in an interface colour scheme. Its assessments have been found to agree well with human evaluations and have been used as part of a process to automatically create harmonious and usable interface colour schemes. A three stage process for the design of interface colour schemes is described. In the fi rst stage, the designer speci es, in broad terms and without requiring colour design expertise, colouring constraints such as grouping and distinguishability that are needed to ensure that the colouring of interface elements reflects their semantics. The second stage is an optimisation process that chooses colour relationships to satisfy the competing requirements of harmonious colour usage, any designer-specified constraints, and readability. It produces sets of coordinates that constitute abstract colour schemes: they de fine only relationships between coloured items, not real colours. In the third and fi nal stage, a user interactively maps an abstract scheme to one or more real colour schemes. The colours can be fi ne-tuned as a set (but not altered individually), to allow for such "soft" factors as personal, contextual and cultural considerations, while preserving the integrity of the design embodied in the abstract scheme. The colours in the displayed interface are updated continuously, so users can interactively explore a large number of colour schemes, all of which have readable text, distinguishable controls, and conform to the principles of colour harmony. Experimental trials using a proof-of-concept implementation called the Colour Harmoniser have been used to evaluate a method of holistic colour adjustment and the resulting colour schemes. The results indicate that the holistic controls are easy to understand and eff ective, and that the automatically produced colour schemes, prior to fi ne-tuning, are comparable in quality to many manually created schemes, and after fi ne-tuning, are generally better. By designing schemes that incorporate colouring constraints specifi ed by the user prior to scheme creation, and enabling the user to interactively fi ne-tune the schemes after creation, there is no need to specify or incorporate the subtle and not well understood factors that determine whether any particular set of colours is "suitable". Instead, the approach used produces broadly harmonious schemes, and defers to the developer in the choice of the fi nal colours.

With the evolution of Information Technology, especially the Internet, system integration is becoming a common way to expand IT systems within and beyond an enterprise network. Although system integration is becoming more and more common within large organizations, however, the literature review had found IS research in this area had not been sufficient, especially for the development of integration solutions within large organizations. It has made research like this one conducted within a large NZ government agency necessary. Four system integration projects were selected and studied using case study research methodology. The case study was designed and conducted using guidelines mainly from the well-known R. K. Yin’s (2002) “Case Study Research” book. The research was set to seek answers for a series of research questions, which were related to requirements of system integration and challenges for solution development. Special attention had been given to XML applications, as system integration and XML were found to be coupled in many system integrations and frameworks during the literature review. Data were first gathered from all four projects one by one, and then the bulk of analysis was done on the summarized data. Various analysis methods including chain-of-evidence, root-cause-analysis and pattern-matching were adopted. The principles of interpretive research proposed by Klein and Myers (1999) and triangulation were observed. In conclusions, a set of models have been derived from the research, namely a model for clarifying integration requirements; a model for integration solution architecture; a model for integration development life cycle and a model of critical success factor for integration projects. A development framework for small to medium size integration projects has also been proposed based on the models. The research also found XML application indeed would play an important role for system integration; the critical success factors for XML application included suitable development tools, development skills and methodologies.

The key objective of this research is to develop a selection methodology that can be used to support and aid the selection of development processes for e-Commerce Information Systems (eCIS) effectively using various decision methods. The selection methodology supports developers in their choice of an e-Commerce Information System Development Process (e-Process) by providing them with a few different decision making methods for choosing between defined e-Processes using a set of quality aspects to compare and evaluate the different options. The methodology also provides historical data of previous selections that can be used to further support their specific choice. The research was initiated by the fast growing Information Technology environment, where e-Commerce Information Systems is a relatively new development area and developers of these systems may be using new development methods and have difficulty deciding on the best suited process to use when developing new eCIS. These developers also need documentary support for their choices and this research helps them with these decision-making processes. The e-Process Selection Methodology allows for the comparison of existing development processes as well as the comparison of processes as defined by the developers. Four different decision making methods, the Value-Benefit Method (Weighted Scoring), the Analytical Hierarchy Process, Case-Based Reasoning and a Social Choice method are used to solve the problem of selecting among e-Commerce Development Methodologies. The Value-Benefit Method, when applied to the selection of an e-Process from a set of e-Processes, uses multiple quality aspects. Values are assigned to each aspect for each of the e-Processes by experts. The importance of each of the aspects, to the eCIS, is defined in terms of weights. The selected e-Process is the one with the highest score when the values and weights are multiplied and then summed. The Analytic Hierarchy Process is used to quantify a selection of quality aspects and then these are used to evaluate alternative e-Processes and thus determining the best matching solution to the problem. This process provides for the ranking and determining of the relative worth of each of the quality aspects. Case-Based Reasoning requires the capturing of the resulting knowledge of previous cases, in a knowledge base, in order to make a decision. The case database is built in such a way that the concrete factual knowledge of previous individual cases that were solved previously is stored and can be used in the decision process. Case-based reasoning is used to determine the best choices. This allows the user to either use the selection methodology or the case base database to resolve their problems or both. Social Choice Methods are based on voting processes. Individuals vote for their preferences from a set of e-Processes. The results are aggregated to obtain a final result that indicates which e-Process is the preferred one. The e-Process Selection Methodology is demonstrated and validated by the development of a prototype tool. This tool can be used to select the most suitable solution for a case at hand. The thesis includes the factors that motivated the research and the process that was followed. The e-Process Selection Methodology is summarised as well as the strengths and weaknesses discussed. The contribution to knowledge is explained and future developments are proposed. To conclude, the lessons learnt and reinforced are considered.

This exploratory and interpretive research examines the anticipated consequences of information and communication technology (ICT) on six remote rural communities, located in the northern Peruvian Andes, which were provided with computers connected to the Internet. Instead of looking for economic impacts of the now-available technological tools, this research investigates how local individuals use (or not) computers, and analyses the mechanisms by which computer-mediated information, obtained by those who use computers, is disseminated through their customary face-to-face interactions with their compatriots. A holistic multiple-case study design was the basis for the data collection process. Data were collected during four-and-half months of fieldwork. Grounded theory informed both the method of data analysis and the technique for theory building. As a result of an inductive thinking process, two intertwined core themes emerged. The first theme, individuals’ exploitation of ICT, is related to how some individuals overcome some difficulties and try to make the most of the now available ICT tools. The second theme, complementing existing social networks through ICT, reflects the interaction between the newly ICT-mediated information and virtual networks and the local existing social networks. However, these two themes were not evenly distributed across the communities studied. The evidence revealed that dissimilarities in social cohesion among the communities and, to some extent, disparities in physical infrastructure are contributing factors that explain the unevenness. But social actors – named as ‘activators of information’ – become the key triggers of the disseminating process for fresh and valuable ICT-mediated information throughout their communities. These findings were compared to the relevant literature to produce theoretical generalisations. As a conclusion, it is suggested any ICT intervention in a developing country requires at least three elements to be effective: a tolerable physical infrastructure, a strong degree of social texture and an activator of information.

This exploratory and interpretive research examines the anticipated consequences of information and communication technology (ICT) on six remote rural communities, located in the northern Peruvian Andes, which were provided with computers connected to the Internet. Instead of looking for economic impacts of the now-available technological tools, this research investigates how local individuals use (or not) computers, and analyses the mechanisms by which computer-mediated information, obtained by those who use computers, is disseminated through their customary face-to-face interactions with their compatriots. A holistic multiple-case study design was the basis for the data collection process. Data were collected during four-and-half months of fieldwork. Grounded theory informed both the method of data analysis and the technique for theory building. As a result of an inductive thinking process, two intertwined core themes emerged. The first theme, individuals’ exploitation of ICT, is related to how some individuals overcome some difficulties and try to make the most of the now available ICT tools. The second theme, complementing existing social networks through ICT, reflects the interaction between the newly ICT-mediated information and virtual networks and the local existing social networks. However, these two themes were not evenly distributed across the communities studied. The evidence revealed that dissimilarities in social cohesion among the communities and, to some extent, disparities in physical infrastructure are contributing factors that explain the unevenness. But social actors – named as ‘activators of information’ – become the key triggers of the disseminating process for fresh and valuable ICT-mediated information throughout their communities. These findings were compared to the relevant literature to produce theoretical generalisations. As a conclusion, it is suggested any ICT intervention in a developing country requires at least three elements to be effective: a tolerable physical infrastructure, a strong degree of social texture and an activator of information.

In a learning community, conventional discussion forums are integral to webbased interventions in traditional classrooms as well as on-line learning environments. Despite popular belief that they are a great success in fostering deep and meaningful discussions and support active learning; research has found that there are millions of messages posted by users to express such an opinion, but it is hard to be directly delivered to all users. Finally there are millions of postings in databases across the country stored away and never reused. This thesis introduces a PhD student’s current research work. It proposes a distributed intelligent discussion forum system dedicated to supporting both students and teachers. The system is developed with the primary goal of reducing the number of problems associated with conventional discussion forum systems in web-based environments and improving the effectiveness of dialogue between students with each other and with teachers so that it can enhance each individual student’s ability to share and learn knowledge.