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Job quality is important: there is a substantial evidence base which illustrates the potential risks of poor quality work. These arise from the occurrence of accidents and disease due to unmanaged hazards, as well as from psychosocial factors such as poor pay and security, shift working or the combination of low control and high demands. There is also a body of evidence which demonstrates a positive impact from good quality work, with contributions to longevity, improved health and happiness, and business success. Despite this recognition of the importance of job quality, there is a lack of agreement around exactly what it is: particularly when trying to define it as a single construct. This research aimed to address this insufficiency by exploring the concept of the good job, and seeking to define job quality from an ergonomics perspective. This approach encourages a broad outlook, taking account of the physical and psychosocial aspects of work, the interactions between them, and the impact of individual variation. A theoretical model is presented to summarise the concept of job quality based on these considerations: this was applied to a study of three bus companies using both a quantitative survey tool and qualitative methods. In developing the model, an initial study was undertaken using repertory grid interviews to explore notions of work and job quality, and to identify the most important areas for further investigation. Interviews were conducted with individuals (n=18) who were employed in a wide range of jobs, and varied substantially in their priorities and preferences. Job content and relationships were often identified as more important than pay levels; but there was also evidence of compromise, where interviewees had prioritised jobs which met their practical needs. Also, individuals perceived a good job differently from one which was good for their health, and overall did not consider good health to be an essential outcome of a good job. Two subsequent studies were undertaken with a focus on jobs commonly done by those with low formal education, who may have more to gain from improved job quality. Semi-structured interviews were carried out firstly with cleaners and manufacturing employees (n=30) and then with bus drivers (n=80). A number of job features such as safety and job/employment security were found to be important for almost all interviewees, and thus were identified as core features of a good job. Other factors such as autonomy and preferences for particular working patterns were more variable, highlighting the importance of job-employee fit. The theoretical model of job quality constructed was based on these findings and the literature. The model was applied in a qualitative study of bus and coach drivers in three companies to assess whether this was a good job, whether it could be a good job, and what the barriers to this might be. In two of the companies bus driving was found to be a poor job, with low pay and inadequate health and safety management. In the third company it was better but there were still challenges: particularly time pressures, low physical activity, and varied and unsociable working patterns. It was identified that some of the barriers to good job quality for bus drivers and potentially in jobs more generally are difficult to address as they are intrinsic to the job. The best solution to these difficulties is to ensure a good fit between job and employee. Other barriers were identified which appeared to be financial, such as low pay in the two smaller companies, but they could also reflect cultural factors within the organisation or within wider society. A final study considered the measurement of job quality, in the light of the importance and extent of individual variation highlighted throughout the research. The DGB-Index (Deutscher Gewerkschaftsbund Index), a questionnaire tool designed and used in Germany which specifically accounts for this, was used in the same three bus companies (n=423). The results were compared with those from the qualitative study and reached similar conclusions, thus confirming the utility of the DGB-Index for job measurement and comparison when translated into English. The research demonstrated that it is possible to define and measure job quality and to compare it between organisations. The model of a good job constructed to facilitate this differs from those found in the literature: it takes into account the variation between individuals and the fact that they construe good jobs in different ways. Thus it highlights the importance to job quality of a good fit between job and individual in addition to the need for work to be good in terms of the more universal features such as job security, safety and adequate pay.

Unemployment and precarity have become key features of 21st century work. Employability is presented as a solution to these issues. Individuals are exhorted to manage their employability, in order to be able to exercise choice in the labour market. While employability is individuals' responsibility, governments, employers and educational bodies simply provide opportunities for its development. Higher education is a key site for this process, as employability rhetoric increasingly informs policy and practice. It is founded on rhetoric that emphasises flexibility, skills and marketability, shaping students in certain ways with the risk of being deemed unemployable as the consequence of disengagement. At the same time, there has been a rise in employer presence on university campuses. Recruitment is no longer its key feature. Traditional 'milkround' recruitment has been replaced by year round marketing campaigns. As a result, students are continually exposed to a selection of employers promoting a specific image of work and work orientations. The theoretical framework of this study is informed by works of Antonio Gramsci and Mikhail Bakhtin. Gramsci's notion of 'common sense?' is central to analysing the rhetoric on work and employability present on campus. I also give voice to students by recounting how they as 'dialogical selves' engage with such 'common sense'. These issues are explored through an analysis of data gathered during seventeen months of fieldwork. This includes longitudinal interviews with students, participant observation, documents, interviews with careers advisors and non-participant observation of career consultations. From this, I argue that there was a strongly normative image of work constructed around an orientation I term 'consumption of work'. This image was closely associated with consumption opportunities, marketed to students through corporate presence on campus. 'Consumption of work' was central to shaping students' work orientations and only few of them resisted the 'common sense'. Those who made 'alternative' choices articulated doubt about these, with the challenge to employability as a key reason for it. Employability was presented to students as a lifelong project of the self, where constant acquisition, development and selling of skills were necessary to maintain a position in the labour market. Many students embraced the rhetoric of skill 'possession', but were 'playing the game' when 'demonstrating' skills. Conforming to what the employers were willing them to 'demonstrate' and understanding how to do this became the primary condition for achieving employability.

The notion of professional work is changing from the traditional learned occupations in which an exclusive body of knowledge and access to practice was controlled by a privileged minority. Nowadays, many more vocational groupings enjoy professional status, although the locus of control over standards and behaviours is moving from professional bodies to organisations in which access to, and use of, knowledge is embedded in information systems. Such changes are epitomised by a new organisational form the shared service centre (SSC) where business support functions are aggregated into business process centres so that efficiency and quality of service can be improved through task simplification, automation and the adoption of multidisciplinary process working. A consequence of the new factory-style environment is that work becomes polarised between a small number of senior professional personnel who design and monitor work systems, and the vast majority of workers who perform low-level, transactional tasks. In the hollowed out middle, a career bottleneck develops meaning that workers have little chance of progression and, moreover, the nature of lower level work may not equip them for senior roles potentially dulling aspirations of a long-term professional career. The purpose of this research is to explore the impact of these changes for the careers of finance professionals working in the SSC. Within the careers literature, there is a tendency to explain individual career orientations of today through theories constructed much earlier. For example, Schein s (1978) concept of career anchors aims to provide a stable framework of influence throughout an individual s work life, yet despite changes in organisational and technological landscapes, these original anchors remain unchallenged. This exploratory enquiry gathers data from finance professionals working in SSCs through interviews and an adapted survey instrument based on Schein s career anchor inventory (COI; 1990) to ask how do those working in professional roles in SSCs understand and navigate their careers? The fundamental contributions of this thesis are as follows: 1) theoretically, a classification which provides a novel frame of reference for understanding types of SSC and the work within them; 2) identification of pertinent skills that both guide and potentially enable careers for finance professionals in this context these extend beyond previous suggestions of soft skills into new business skills for global, multidisciplinary and organisationally focused professional work; 3) evidential support for a refreshed approach to career theory, especially for boundary-focused career scholarship (Inkson et al, 2012) and clarification of new dimensions in multidirectional careers (Baruch, 2004); 4) a proposal for a new set of six career anchors that challenge the relevance of old theory in new contexts and provide meaningful insight into the navigation of careers in new organisational forms. This work serves as a founding and original investigation into careers within finance SSCs. There are practical implications for individual career management, the role and relevance of professional accrediting bodies in new contexts, and also for organisational HR strategy and their function in supporting individual skills development for contemporary professionals in new organisational forms.

The primary objective of the study was to explore the relationship between career anchors, job satisfaction and organisational commitment using a sample of 86 employees at four Information Technology companies in South Africa. A secondary objective was to determine whether individuals from various gender, race, position and age groups differed significantly regarding their career anchors, job satisfaction and organisational commitment. The instruments used were the Career Orientations Inventory (COI), Job Satisfaction Survey (JSS) and Organisational Commitment Questionnaire (OCQ). The research findings indicated that career anchors are partially related to participants’ job satisfaction and organisational commitment and participants’ levels of job satisfaction and organisational commitment are significantly related. The findings also showed that demographic groups differ significantly regarding their career anchors, job satisfaction and organisational commitment. It is recommended that interventions aimed at improving individual career decision making and organisational retention practices take cognisance of how these variables relate to individuals’ career anchors, job satisfaction and organisational commitment. The study is concluded with recommendations for Industrial and Organisational Psychology practices and further research.

The primary objective of the study was to explore the relationship between career anchors, job satisfaction and organisational commitment using a sample of 86 employees at four Information Technology companies in South Africa. A secondary objective was to determine whether individuals from various gender, race, position and age groups differed significantly regarding their career anchors, job satisfaction and organisational commitment. The instruments used were the Career Orientations Inventory (COI), Job Satisfaction Survey (JSS) and Organisational Commitment Questionnaire (OCQ). The research findings indicated that career anchors are partially related to participants’ job satisfaction and organisational commitment and participants’ levels of job satisfaction and organisational commitment are significantly related. The findings also showed that demographic groups differ significantly regarding their career anchors, job satisfaction and organisational commitment. It is recommended that interventions aimed at improving individual career decision making and organisational retention practices take cognisance of how these variables relate to individuals’ career anchors, job satisfaction and organisational commitment. The study is concluded with recommendations for Industrial and Organisational Psychology practices and further research.

The primary objective of this study was to investigate the relationship between archetypal values (measured by the PMAI), career orientations (measured by the COI), perceived career success and meaningfulness (measured by open-ended questions) in a sample of 207 participants employed in the science and engineering sector. The secondary objective was to qualitatively assess the core themes underlying individuals‟ perceptions of their career success and meaningfulness. The tertiary objective was to determine whether demographic groups differ in terms of their archetypal values and career orientations. The research findings indicated significant relationships between participants‟ archetypal values, career orientations, their perceptions of career success and meaningfulness. The findings further revealed a number of core themes underlying individuals‟ perceptions of their career success and meaningfulness. Significant differences were observed between demographic groups in terms of their archetypal values and career orientations. The findings contributed valuable new knowledge to inform career counselling and decision-making practices. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

This thesis explores the everyday experiences with unemployment and job searching practices in a so-called work club in Northern England. A work club is a place, often a community initiative, where jobseekers who are finding it difficult to look for work independently can go to for support and assistance. These initiatives are encouraged to be set up by volunteers by the UK Department for Work and Pensions and its Jobcentre Plus and are aimed at reducing unemployment levels by helping people apply for jobs. Specifically, the thesis focuses on contemporary job searching practices and asks what Banterby SC work club, the fictional name of the field work location, can tell us about how neoliberal ideologies influence both these job searching practices as well as the way we think about the relationship between employment and citizenship. Work clubs have only received scant academic attention, and this study shows how more in-depth explorations can provide us with some valuable insights. Specifically, because doing so helps us to look beyond policy formulations, framings and imperatives to the implications of neoliberal ideologies in peoples everyday lives. The study uses an iterative inductive ethnographic approach, focusing on one single site field work location, encompassing two hundred hours of field work, during which at least 96 jobseekers have visited the premises of the work club. The study s approach to doing ethnographic fieldwork was based on viewing participant observation as hanging out ; that is, more than merely being somewhere, but rather as engaging and being active in an informal fashion, something that the flexible and unstructured nature of the field work location suited very well. Through this ethnographic, in-depth exploration, then, I do not only explore the observations and findings as offered by some of the previous scholars exploring work clubs, but also seek to connect the findings to Bourdieu s theories of symbolic power/violence as a theoretical framework, which allows us to explore the wider implications of neoliberal governmentalities imposed on jobseekers that influence their everyday practices. This study extends not only our knowledge of the lived experiences of unemployment, but also provides a contemporary insight into work clubs, and how Banterby SC work club has proven to be a valuable site of knowledge about everyday experiences with neoliberal governmentalities toward unemployment and job searching practices. It also extends the application of a symbolic power/violence lens by bringing it together with Foucault s neoliberal governmentalities. Specifically, the study argues that neoliberal governmentalities influencing job searching and unemployment practices are a form of symbolic violence. This approach helps us to problematise job searching practices at work clubs in order to argue for increased critical attention on these sites. Furthermore, the study uncovers the extent to which a welfare system gearing towards a digital by default administration disadvantages many jobseekers who are finding it difficult to work with computers and navigate the internet. The study also addresses and explores to what extent compliance with symbolic power/violence is also shared by staff and volunteers of third sector organisations whose main goal it is to alleviate the burden of unemployment by assisting jobseekers to fulfil their job searching obligations as asked of them by the Department for Work and Pensions and the Jobcentre Plus. Finally, the study calls for more beneficiary-centred voluntary sector research, and proposes a new methodological model for exploring voluntary action and organizations, arguing for a more integrated analysis of the experiences of various actors.

The primary objective of this study was to investigate the relationship between archetypal values (measured by the PMAI), career orientations (measured by the COI), perceived career success and meaningfulness (measured by open-ended questions) in a sample of 207 participants employed in the science and engineering sector. The secondary objective was to qualitatively assess the core themes underlying individuals‟ perceptions of their career success and meaningfulness. The tertiary objective was to determine whether demographic groups differ in terms of their archetypal values and career orientations. The research findings indicated significant relationships between participants‟ archetypal values, career orientations, their perceptions of career success and meaningfulness. The findings further revealed a number of core themes underlying individuals‟ perceptions of their career success and meaningfulness. Significant differences were observed between demographic groups in terms of their archetypal values and career orientations. The findings contributed valuable new knowledge to inform career counselling and decision-making practices. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)