Recent organisational changes have refocused attention on the productivity and performance of sales representatives and consequently brought about a re-evaluation of the QWL these employees experience, as well as their trust in the organisation to support them. Responses to an internet-based survey methodology were analysed using quantitative techniques and structural equation modelling. Results confirm a positive relationship between Managerial Practices and Organisational Trust, and a lower relationship between the dimensions of Personality and Organisational Trust. A positive relationship was noted between QWL and Managerial Practices, and a lower relationship between QWL and the Personality constructs. This study accentuates the importance of management to be aware of the trust employees have in the organisation as well as their experience of QWL, as it seems as though the Personality traits and Managerial Practices of managers influences both the trust relationship and QWL experienced by employees. / Industrial and Organisational Psychology / M.A. (Industrial and Organisational Psychology)

Recent organisational changes have refocused attention on the productivity and performance of sales representatives and consequently brought about a re-evaluation of the QWL these employees experience, as well as their trust in the organisation to support them. Responses to an internet-based survey methodology were analysed using quantitative techniques and structural equation modelling. Results confirm a positive relationship between Managerial Practices and Organisational Trust, and a lower relationship between the dimensions of Personality and Organisational Trust. A positive relationship was noted between QWL and Managerial Practices, and a lower relationship between QWL and the Personality constructs. This study accentuates the importance of management to be aware of the trust employees have in the organisation as well as their experience of QWL, as it seems as though the Personality traits and Managerial Practices of managers influences both the trust relationship and QWL experienced by employees. / Industrial and Organisational Psychology / M.A. (Industrial and Organisational Psychology)

Cette thèse propose un test empirique du modèle d’attribution du leadership basé sur l’observation de dyades leader-subordonné au Sénégal et en France. Ce modèle se concentre sur des construits essentiels comme la complexité attributionnelle et l’exactitude des attributions des leaders, les comportements qui en résultent, les variables médiatrices comme la satisfaction des subordonnés, les stratégies correctives de la performance et les variables de résultat comme les perceptions du leadership. Le modèle est testé à l’aide de régressions hiérarchiques des effets directs et des effets médiateurs des attributions biaisées. Notre intention est de tester les relations à partir d’un échantillon d’auditeurs en formation continue de l’enseignement supérieur (au Sénégal et en France) et de déterminer selon notre modèle et nos hypothèses de recherche, quels construits contribuent le plus à expliquer la complexité attributionnelle des leaders. Cequi nous amène à étudier l’influence directe de l’exactitude des attributions, l’effet des stratégies correctives et de la satisfaction des subordonnés sur la perception du leadership. Nous testerons aussi le rôle des attributions biaisées sur les deux variables médiatrices. Les hypothèses sont fortement corroborées. La complexité attributionnelle des leaders est liée à l’exactitude de leurs attributions, telle qu’elle est perçue par leurs subordonnés. Les stratégies de correction de la performance élaborées par les leaders se sont révélées liées à des attributions exactes, puis à des variables clés de résultats. Nous analysons les résultats ainsi que les limites et les orientations futures de la recherche. Les contributionsmanagériales sont doubles : d'une part, de prendre en compte dans le processus de recrutement des leaders leur aptitude à adopter une approche attributionnelle complexe et, d'autre part, les former afin de mieux accompagner leurs subordonnés. / This thesis proposes an empirical test of the leadership attribution model based on the observation of leader-subordinate dyads in Senegal and France. This model focuses on key constructs such as attributional complexity and leader attribution accuracy, resulting behaviors, mediating variables such as subordinate satisfaction, performance corrective strategies, and outcome variables such as leadership perceptions. The model is tested using hierarchical regressions of direct effects and mediating effects of biased allocations. Our intention is to test the relationships from a sample of auditors in continuingeducation of higher education (in Senegal and France) and to determine according to our model and our research hypotheses, which constructs contribute the most to explain the attributional complexity of the leaders. This leads us to study the direct influence of the accuracy of the attributions, the effect of the corrective strategies and the satisfaction of the subordinates on the perception of the leadership. We will also test the role of biased assignments on the two mediating variables. Hypotheses are strongly corroborated. The attributional complexity of leaders is linked to the accuracy of their attributions, as perceived by their subordinates. The performance correction strategies developed by leaders have beenlinked to accurate attribution and then to key outcome variables. We analyze the results as well as the limits and future directions of the research. The managerial contributions are twofold: on the one hand, to take into account in the process of recruiting leaders their ability to adopt a complex attributional approach and, on the other hand, to train them to better support their subordinates.

Text in Afrikaans, abstract in Afrikaans and English / Die doel van hierdie navorsingstudie was om te bepaal of daar 'n verwantskap tussen stres en die persoonlikheidsweerstandsbronne koherensiesin, gehardheid en lokus van beheer is. Middelvlakbestuurders (n=103) het selfbeoordelingsvraelyste oor stres, sin vir koherensie, gehardheid en lokus van beheer voltooi. Die resultate van die Pearson produkmoment korrelasie en chi-kwadraattoetse toon dat daar 'n statisties beduidende verwantskap tussen stres en koherensiesin, gehardheid en lokus van beheer is. Dit blyk dat middelvlakbestuurders met 'n sterk koherensiesin beter in staat is om stres te hanteer as bestuurders met 'n lae koherensiesin. Hierdie bestuurders maak dus sin uit werkstressors en beskou lewenseise as betekenisvol en uitdagend. Die resultate dui aan dat bestuurders met 'n hoe inteme lokus van beheer en outonomie minder stres ervaar en beter toegerus is om die negatiewe invloed van stres teen te werk as bestuurders met 'n lae lokus van beheer en outonomie. Volgens hierdie navorsing het gehardheid nie 'n invloed op die ervaring van stress. / The purpose of this study was to determine if a relationship exists between stress and the resiliency sources of sense of coherence, hardiness and locus of control. Managers (N=l 03) at middle management level completed self-report questionnaires on stress, sense of coherence, hardiness and locus of control. Results from the Pearson product moment correlation and chisquare tests, indicate a statistical significant relationship between stress and sense of coherence, hardiness and locus of control. It seems as if managers at middle management level with a strong sense of coherence experience lower levels of stress than managers with a low sense of coherence. These managers derive sense from work stressors and view life's demands as meaningful and challenging. These results indicate that managers with a strong internal locus of control and autonomy will be better equipped to cope with stress than managers with a low locus of control and autonomy. According to this study hardiness does not have an effects on stress. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)

Text in Afrikaans, abstract in Afrikaans and English / Die doel van hierdie navorsingstudie was om te bepaal of daar 'n verwantskap tussen stres en die persoonlikheidsweerstandsbronne koherensiesin, gehardheid en lokus van beheer is. Middelvlakbestuurders (n=103) het selfbeoordelingsvraelyste oor stres, sin vir koherensie, gehardheid en lokus van beheer voltooi. Die resultate van die Pearson produkmoment korrelasie en chi-kwadraattoetse toon dat daar 'n statisties beduidende verwantskap tussen stres en koherensiesin, gehardheid en lokus van beheer is. Dit blyk dat middelvlakbestuurders met 'n sterk koherensiesin beter in staat is om stres te hanteer as bestuurders met 'n lae koherensiesin. Hierdie bestuurders maak dus sin uit werkstressors en beskou lewenseise as betekenisvol en uitdagend. Die resultate dui aan dat bestuurders met 'n hoe inteme lokus van beheer en outonomie minder stres ervaar en beter toegerus is om die negatiewe invloed van stres teen te werk as bestuurders met 'n lae lokus van beheer en outonomie. Volgens hierdie navorsing het gehardheid nie 'n invloed op die ervaring van stress. / The purpose of this study was to determine if a relationship exists between stress and the resiliency sources of sense of coherence, hardiness and locus of control. Managers (N=l 03) at middle management level completed self-report questionnaires on stress, sense of coherence, hardiness and locus of control. Results from the Pearson product moment correlation and chisquare tests, indicate a statistical significant relationship between stress and sense of coherence, hardiness and locus of control. It seems as if managers at middle management level with a strong sense of coherence experience lower levels of stress than managers with a low sense of coherence. These managers derive sense from work stressors and view life's demands as meaningful and challenging. These results indicate that managers with a strong internal locus of control and autonomy will be better equipped to cope with stress than managers with a low locus of control and autonomy. According to this study hardiness does not have an effects on stress. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)