The evolution of the airport business is demonstrated by airports that are adopting new business strategies and commercial models, which allow them to be, for example, service providers instead of real-estate managers, with the focus on cost reduction and increasing non-aeronautical (commercial) revenues. Information technology (IT) can be used by airports to achieve their business goals, such as enhancing performance by delivering cost reductions and generating additional revenue streams. Airports operate in an increasingly competitive and dynamic market, with the aim of attracting a larger share of hub traffic from neighbouring airports. Therefore, financial and operational performance will be key elements for airlines when choosing a new airport destination. The research shows that airports are more focused on passenger satisfaction, resulting in airport performance indicators that have the passenger at its operational core and performance targets (e.g. Airport Service Quality passenger satisfaction survey). IT plays an important role in increasing airport performance through the automation of processes such as the deployment of common-use check-in desks and self-service check-in kiosks. Studies of other industries have shown evidence that IT impacts firm performance, but there have been few studies related to the airport industry. Thus, the aim of this research is to assess the relationship between IT and airport performance, and it proposes a conceptual framework to assess the relationship between IT and airport performance by drawing from studies in other industries. Two methodologies were used in this research, the first one was the case study, and the second one was the online survey. The case studies consisted of 16 faceto- face interviews with senior staff representing two airports in Asia, one airport in Australia, and one airport in Europe. The case studies result show that there is a relationship between IT and airport performance ... [cont.].

Check-in area is an important component of airports. All passengers, except transit passengers and remote check-in passengers, have to enter this area prior to their departure. The convenience for passengers at this area is essential in order to gain more customers using the airports. In estimating the check-in counter arrangements, this thesis introduces a method that is based on spreadsheet software packages. Two programs are developed to assist the optimization computations. The programs provide the optimum number of servers required at the airport. This will help airport management to select the number of counters at a given time. The results of the execution process of these two programs indicate the variables, such as earliness distribution, service time, queue system, and the check in counter sizes and configurations have strong influence to overall cost. A number of applications have been attempted and distribution has been explored. The results also demonstrated that under the condition imposed the multiple queue system provides less maximum queue length but longer waiting time compared to single queue system.

För att Securitas AB skall kunna behålla sin position i Norrköping Flygplats är det viktigt att de effektiviserar sin bemanning och scheman. Detta krävs för att kunna uppnå kostnadsreduceringar som skall i sin tur ge dem konkurrensfördelar för att behålla sin position vid årliga upphandlingar som sker mellan kommun och flygplats. För att effektivisera sin bemanning och scheman skall teoretiska delar användas för att styra grupper och verksamheten bättre, teoretiska delarna är i form av schemaläggningsprinciper. Vid en effektivisering av verksamheten skall en optimeringsmodell användas med flera funktioner som möjliggör en heltäckande optimeringslösning för att generera den mest kostnadseffektivaste bemanningen för schemaläggningen. Ett tekniskt system som ett informationssystem skall även strukturera Securitas arbete effektivare med en bättre bokföring över de anställda samt underlätta tillämpningen av ett standardiserat arbetssätt. Vikten av ett standardiserat arbetssätt behandlas mycket inom LEAN-filosofin och anses viktig i detta fall för att få de teoretiska delarna och informationssystemet att fungera ihop. En schemaläggningsprincip som rekommenderas att Securitas använder är perceptuell kontroll teori eftersom den har visat sig framgångsrik av företag som tillämpat den. Lösningen till Securitas problem är en kombination av teori och kvantitativa metoder som det går att räkna på. Optimeringsmodellen och informationssystemet skall tillsammans med schemaläggningsprinciperna skapa bättre förutsättningar för Securitas att sätta upp ett nytt optimalt schema som skall reducera kostnaderna med 10 % och öka effektiviteten för Securitas verksamhet i flygplatsen. Detta skall leda till en högre lönsamhet och att Securitas behåller sin position i Norrköping Flygplats vid årliga upphandlingar. / For Securitas AB case to maintain their position in Norrkoping Airport is it important to effectives their staffing and schedules. This is required to achieve cost reductions which will in turn give them the competitive edge to maintain their position at the annual contracts concluded between the municipality and the airport. To effectives their staffing and schedules are theoretical parts going to be used to control their groups and business better. The theoretical parts are in the form of scheduling principles. At the streamlining of operations is an optimization model going to be used that has several features that enable a comprehensive optimization solution to embarrass the most cost-effective staffing for the schedule planning. A technical system as an information system will also be used to structure Securitas work more efficiently with a better accounting of the employees and to facilitate the implementation of a standardized approach. The importance of standardized work is treated much in the LEAN philosophy and is considered important in this case to obtain the theoretical aspects and the information system to work together smoothly. A scheduling policy that is recommended that Securitas uses is the Perceptual Control Theory as it has proven to be successful by companies that applied it. The solution to Securitas Problem is a combination of theory and quantitative methods that can be used to count on. Optimization model and information system will together with the scheduling principles create better conditions for Securitas to set up a new optimal schedule to reduce costs by 10 % and increase the efficiency for Securitas operations in the airport. These actions are going to lead to higher profitability and will result that Securitas wins the annual procurements in Norrkoping Airport.

Modern airport terminal design approaches the needs of passengers on a primarily logistical level. Over time, genuine interest in passenger comfort and satisfaction has become diluted in the face of an increasingly efficiency and money-driven aviation industry. The airport experience has been reduced to getting in and out of the terminal as quickly as possible, simply because there is little incentive to slow down or even go in the first place. Uninspiring interior designs, crumbling infrastructure, claustrophobic spaces, security hassles, and a lack of access to food, shops, services, and entertainment are just a few of the issues that must be dealt with in order to restore a certain level of appeal and comfort. This thesis suggests that a more sensitive and responsive approach to airport design can change an ingrained mentality that characterizes airports as places to be dreaded rather than be inspired by. Over time, stress has become an inherent part of travelling, due largely to incremental increases in security checks and measures. This is an unfortunate by-product of the era we live in and is not likely be changed entirely, as public safety must remain a paramount goal in any airport design. At the same time, architects must feel compelled to design in a way that reduces passenger stress at every point along their terminal experience. Only then can passengers feel free to truly take in the architecture of their surroundings -- an architecture that should aim to satisfy functional and efficiency-related standards, as well as symbolize gateways to new places and embody the essence of flight. The design of tomorrow's airport must anticipate and respond holistically to passenger needs, on both a practical and an aesthetic level, so as to create an experience that manifests in quality rather than quantity. The degree of that response at various airports around the world is what this thesis measures, deconstructs, and reimagines as a foundation for the final design proposal.

Airports have increased in size with the popularization of air travel and the emergence of new technology, which in turn has created less than ideal facility configurations for users wayfinding purposes. For that reason, the primary tool used to move the traveling public through airport facilities is signage, which should employ a concise and comprehensible system of directional, identification, regulatory and informational messages (Erhart 2001) to help all airport users navigate the maze-like facilities. With the intent of successfully directing the majority of airport users to their desired destinations, airport planners have implemented bilingual signage in several airports across the United States. The majority of these systems utilize Spanish as a secondary language: a reflection of the changes in population of American communities and the addition of new travel routes to Mexico, Central, and South America from several airlines. Whereas the importance of having bilingual signage systems is apparent, there is little information concerning how the Spanish speaking user views these bilingual systems and whether they are useful. The purpose of this thesis is to shed light on this issue by conferring with the user on the usability of several features of bilingual (English-Spanish) signage systems, and involve them in the design process with the goal to develop a useful system. As a result of this thesis, recommendations for improving the design of English-Spanish signage systems will be provided.

Thesis (M. Arch.)--University of Hong Kong, 1999. / Includes special report study entitled: Circulation analysis. Includes bibliographical references.

Thesis (M.A.)--University of Hong Kong, 2002. / Includes bibliographical references (leaves 71-74).

No description available.

No description available.

Modern airport terminal design approaches the needs of passengers on a primarily logistical level. Over time, genuine interest in passenger comfort and satisfaction has become diluted in the face of an increasingly efficiency and money-driven aviation industry. The airport experience has been reduced to getting in and out of the terminal as quickly as possible, simply because there is little incentive to slow down or even go in the first place. Uninspiring interior designs, crumbling infrastructure, claustrophobic spaces, security hassles, and a lack of access to food, shops, services, and entertainment are just a few of the issues that must be dealt with in order to restore a certain level of appeal and comfort. This thesis suggests that a more sensitive and responsive approach to airport design can change an ingrained mentality that characterizes airports as places to be dreaded rather than be inspired by. Over time, stress has become an inherent part of travelling, due largely to incremental increases in security checks and measures. This is an unfortunate by-product of the era we live in and is not likely be changed entirely, as public safety must remain a paramount goal in any airport design. At the same time, architects must feel compelled to design in a way that reduces passenger stress at every point along their terminal experience. Only then can passengers feel free to truly take in the architecture of their surroundings -- an architecture that should aim to satisfy functional and efficiency-related standards, as well as symbolize gateways to new places and embody the essence of flight. The design of tomorrow's airport must anticipate and respond holistically to passenger needs, on both a practical and an aesthetic level, so as to create an experience that manifests in quality rather than quantity. The degree of that response at various airports around the world is what this thesis measures, deconstructs, and reimagines as a foundation for the final design proposal.