Thesis (M. Hous. M.)--University of Hong Kong, 1999. / Includes bibliographical references (leaves 102-106).

Thesis (M.Hous.M.)--University of Hong Kong, 1999. / Includes bibliographical references (leaves 102-106). Also available in print.

Magister Public Health - MPH / Job satisfaction is important for the delivery of quality health care and health worker retention. This study aimed to identify the extent of job satisfaction among University Teaching Hospital of Kigali (UTHK) health workers and to describe the variables related to job satisfaction. These included working conditions, remuneration, patient care, development opportunities, supervision, time pressure and staff relations. A cross- sectional survey of UTHK health workers was conducted using a standardized instrument to identify health worker job satisfaction with related key work factors. A self-administered questionnaire was used to collect data from 274 health workers selected using a proportional stratified random sampling method and which included 21 medical doctors, 159 nurses, 19 midwives, 37 paramedic and 37 administrative staff. Respondents provided written consent to participate in the study. Analysis consisted of both descriptive statistics of overall satisfaction and various satisfactionrelated factors. For determining whether there is a significant relationship between job satisfaction and its independent variables, data were categorized and Chi-square or Fisher Exact test performed. Results showed a moderate overall job satisfaction level with 79.1% of respondents rating their satisfaction between 6 and 8 (mean: 6.7) on a scale of 1-10. A majority of respondents (82.6%) reported being dissatisfied with work income and 85.6% believed that their pay was not comparable to the work done. Over four fifths of the respondents (83.3%) reported feeling overwhelmed by responsibilities at work while a big percentage (96.5%) reported their job to be demanding physically, emotionally as well as mentally. However, respondents reported strong satisfaction (between 80% and 95%) with respect to work meaning, professionalization, training and orientation variables. Factors significantly associated with job satisfaction were adequate training to fulfill responsibilities (p value<0.001), feeling unvalued by the hospital (p=0.037) and dissatisfaction with supervisor care for patients and employees (p=0.034). In conclusion, improvement of remuneration, working conditions and hospital management in Kigali University Teaching Hospital would be expected to increase the level of job satisfaction of hospital health workforce.

Thesis (M. Hous. M.)--University of Hong Kong, 1999. / Includes bibliographical references (leaves 72-75).

Thesis (M.Hous.M.)--University of Hong Kong, 1999. / Includes bibliographical references (leaves 72-75) Also available in print.

這篇論文試著以凱登的行政改革理論與科可特對行政改革現象的見解為基礎，來分析英國行政改革的各項措施，包括雷尼稽核、財務管理改革方案、附屬機關改革方案與90年代後的「公民誓約」運動，探究改革理論與現象與英國行政改革方案兩者之間的關連性，並對此提出對我國行政改革的提醒 第一章 緒論 第一節 研究動機、目的與流程 壹、 研究動機 貳、 研究目的 參、 研究流程 第二節 研究問題、方法與限制 壹、 研究問題陳述- 貳、 研究方法 參、 研究限制 第二章 行政改革理論與改革現象的探究 第一節 改革背景與過去研究文獻檢閱 壹、 背景說明 貳、 檢閱過去研究文獻 第二節 行政改革理論的介紹 第三節 改革思潮的探究—公共管理、新公共管理 與經濟學理論的應用 壹、公共管理 貳、新公共管理 參、相關經濟學理論的應用 第四節 行政改革所引發的政策弔詭情況 壹、改革政策所造成的普遍現象 貳、改革政策所造成的弔詭（Paradoxes）情況 第三章 英國行政改革的策略 第一節 八零年代前的行政改革 壹、諾斯科特一特拉維揚調查報告 貳、富爾頓委員會報告 第二節 從雷尼稽核到續階計畫 壹、雷尼稽核 貳、財務管理改革方案 參、續階計畫 第三節 公民誓約 壹、甚麼是公民誓約（Citizen Charter） 貳、公民誓約如何應用 參、公民誓約的檢討 第四節 結論 第四章 英國行政改革政策的檢視 第一節 改革政策的回顧與檢討 壹、整體改革政策的回顧 貳、整體改革政策的檢討 第二節 改革理論與改革政策的印證 壹、行政改革理論與改革政策的相互印證 貳、改革所造成的普遍政策現象與英改革方案的印證 參、改革弔詭現象與英改革方案的印證 第三節 改革政策於我國的啟示 壹、在理論指導方面 貳、在制度建構方面 參、在執行層面方面 第五章 結論 第一節 論文回顧與研究發現 壹、論文回顧 貳、研究發現 第二節 對後續研究者的建議 附錄 附錄1 英國行政改革重要的機關與措施《中英文對照表》 附錄2 英國行政改革重要人物人名對照表 附錄3 1979-1997英國行政改革政經系絡與政策歷程 / This paper try to analyze Caiden's administration reform theory and Kickert's administration reform phenomenon opinion,and take them to analyze Britain administration reform every measures.This include Rayner Scrutinies、Financial Management Initiative、Agency Management Initiative and 90s'「The Citizen’s Charter」movement,to investigate between administration reform theory and phenomenon and Britain administration reform measures to have any corelation.Last,take conclusion to remind our administration reform.

This thesis deals with marketing activities of the Baby Agency, a babysitting company. The aim of this thesis is to map current marketing strategies of the company and to recommend improvements. The thesis itself is divided into two parts. The first theoretical part describes specific sections of marketing, such as marketing strategies, marketing mix of services, communication targeting at children and teenagers, market research techniques or new trends in marketing. The second part analyzes current marketing activities of the company and maps the competition. In the conclusion the thesis suggests the steps to be undertaken to improve the current marketing strategy of the Baby Agency are suggested, based on theoretical findings, analyses and surveys.