published_or_final_version / Public Administration / Master / Master of Public Administration

Amusement space embodies hegemonic and Utopian dialogue concerning urban conditions. Throughout the twentieth century, two rival urban visions have reigned: the Coney Island model, a chancy, participatory theatre where patrons can confront head-on current conditions; and the Disney model, a carefully planned setting where guests are made to feel comfortable and secure. The current ascendancy of the Disney model, evident in urban and suburban landscapes increasingly shaped in the Disney image, has attracted the attention -- and alarm --of critics who interpret this trend as urban planning with a 'sinister twist.' A case study of Disney's involvement with Seattle Center, originally the site of the 1962 World's Fair and now Seattle's premier urban park, demonstrates, however, that people actively challenge, negotiate, and reform the Disney model to meet their needs by infusing the space with traces of the rival Coney model. The suggestions Disney made for renovation of Seattle Center sparked a city-wide debate that centred on the roles of local participation, cultural sensitivity, and aesthetic design in urban space; Disney was found lacking on all accounts and eventually rejected entirely. Seattle's experience with Disney demonstrates that amusement space offers a rich terrain upon which people can dream about, and implement, urban change.

Report (M.S.)--Virginia Polytechnic Institute and State University, 1994. / Abstract. Includes bibliographical references (leaves 173-175). Also available via the Internet.

Amusement space embodies hegemonic and Utopian dialogue concerning urban conditions. Throughout the twentieth century, two rival urban visions have reigned: the Coney Island model, a chancy, participatory theatre where patrons can confront head-on current conditions; and the Disney model, a carefully planned setting where guests are made to feel comfortable and secure. The current ascendancy of the Disney model, evident in urban and suburban landscapes increasingly shaped in the Disney image, has attracted the attention -- and alarm --of critics who interpret this trend as urban planning with a 'sinister twist.' A case study of Disney's involvement with Seattle Center, originally the site of the 1962 World's Fair and now Seattle's premier urban park, demonstrates, however, that people actively challenge, negotiate, and reform the Disney model to meet their needs by infusing the space with traces of the rival Coney model. The suggestions Disney made for renovation of Seattle Center sparked a city-wide debate that centred on the roles of local participation, cultural sensitivity, and aesthetic design in urban space; Disney was found lacking on all accounts and eventually rejected entirely. Seattle's experience with Disney demonstrates that amusement space offers a rich terrain upon which people can dream about, and implement, urban change. / Arts, Faculty of / Geography, Department of / Graduate

Titel: Konsumenters upplevda servicekvalité på svenska nöjesparker – Medförde pandemin nöjdare kunder? Nivå: Examensarbete på grundnivå (kandidatexamen) i ämnet företagsekonomi Författare: Patrik Burman och Theres Gauffin Handledare: Peter Ek Datum: 2023 – juni Syfte: År 2020 stängde alla nöjesparker i Sverige för att minska risken för smittspridning av COVID-19. Studiens syfte är att analysera och jämföra den upplevda servicekvalitén vid införande av restriktioner för att minska smittspridningen av COVID-19 på nöjesparker i Sverige. Är besökare mer eller mindre nöjda efter pandemin jämfört med före? Metod: Studien genomfördes som en kvantitativ deduktiv studie. Det empiriska materialet utgjordes av recensioner av Sveriges två största nöjesparker publicerade på Tripadvisor.com åren 2019, 2021 och 2022. Materialet analyserades med hjälp av innehållsanalys. Statistiska analyser utfördes för att generalisera resultaten till besökare på nöjesparker i Sverige. Resultat och slutsats: Den upplevda servicekvalitén på svenska nöjesparker var lägre efter pandemin jämfört med före, vilket resulterade i lägre kundnöjdhet. Bidragande orsaker var upplevelse av långa köer och trängsel vilket resulterade i lägre upplevt värde. Detta trots att nöjesparkerna begränsade det totala antalet besökare. Examensarbetets bidrag: Studiens bidrag är inom forskningsfältet för servicekvalité och kundnöjdhet. Studien bekräftar innehållsanalys av recensioner publicerade online som metod för att mäta upplevd servicekvalité. Studien visar vilka teman av servicekvalité som är viktiga för besökare på nöjesparker och hur bedömningen av dessa teman förändrats efter pandemin. Studien visar också på att upplevt värde förmedlar relationen mellan kundnöjdhet och servicekvalité. Förslag till fortsatt forskning: Framtida studier kan undersöka om besökarnas upplevelse av väntetid och trängsel har förändrats efter pandemin. Metoden för denna studie skulle kunna kombineras med andra metoder för att stärka metodens validitet. / Title: Consumers perceived service quality at amusement parks in Sweden – Did the pandemic result in more satisfied customers? Level: Student thesis, final assignment for bachelor’s degree in business administration. Author: Patrik Burman and Theres Gauffin Supervisor: Peter Ek Date: 2023 - June Aim: Year 2020 the amusement parks in Sweden closed down due to the COVID-19 pandemic. The aim of this thesis is to analyse and compare perceived service quality when restrictions are introduced in order to minimize the spread of COVID-19 at amusement parks in Sweden. Are visitors more or less satisfied after the pandemic compared with before? Method: The thesis is conducted as a quantitative deductive study. The empirical data was collected from reviews on the two largest amusement parks in Sweden published on Tripadvisor.com the years 2019, 2021 and 2022. The data was analysed using content analysis. Statistical analysis was performed in order to generalize the results to visitors at amusement parks in Sweden. Results and conclusions: The perceived service quality at amusement parks in Sweden was lower after the pandemic compared with before, which resulted in lower customer satisfaction. Contributing factors was the perception of long lines and crowding which resulted in less perceived value despite the restriction of the number of visitors. Contribution of the thesis: The contribution of the thesis is within the research field of service quality and customer satisfaction. The thesis confirms that content analysis of reviews published online is a suitable method for measuring perceived service quality. The thesis shows which themes of service quality are important to visitors at amusement parks and how their evaluation of these themes has changed after the pandemic. The thesis also shows that perceived value mediates the relationship between customer satisfaction and service quality. Suggestions for future research: Future research can investigate if visitors’ perception of lines and crowding has changed after the pandemic. The method of this thesis can be combined with other methods in order to amplify the validity.

published_or_final_version / Architecture / Master / Master of Landscape Architecture

Thesis (M.A.)--Indiana University, 2007. / Title from screen (viewed on Feb. 18, 2008). Department of History, Indiana University-Purdue University Indianapolis (IUPUI). Advisor(s): Annie Gilbert Coleman, Robert G. Barrows, Owen J. Dwyer III. Includes vitae. Includes bibliographical references (leaves 122-127).

A indústria do turismo é um dos setores da economia que mais tem crescido nos últimos anos movimentando mais de quatrocentos bilhões de dólares em todo o mundo, valor este que segundo a OMT – Organização Mundial de Turismo, passará a dois trilhões de dólares no ano de 2020. Para os países em desenvolvimento, como o Brasil, o turismo possibilita a expectativa de uma efetiva contribuição para o desenvolvimento econômico.Os parques de diversões podem atuar nesse sentido tanto como atração principal, tornando-se local de destino, quanto como incremento da oferta de entretenimento em destinações turísticas. No entanto, a simples transposição do modelo americano para o Brasil, não é garantia de sucesso. Pelo contrário, os parques nacionais embora inspirados no modelo americano devem estar voltados para as expectativas, hábitos e tradições do povo brasileiro. Para que isso ocorra o produto deve ser formatado adequadamente. Como a disciplina gerenciamento de projetos vem se tornando cada vez mais difundida no mundo, inclusive no Brasil, este trabalho tem por objetivo estudar técnicas e processos de gerenciamento de projeto que estejam voltadas para a formatação do produto, como uma forma de contribuir para uma formatação adequada do produto parques de diversões. / The tourism is one of the sectors of economy which more has grown in the last few years , with figures of over four hundred billion worldwide. This amount according to WTO – World Tourism Organization will raise to two trillion dollars in the year 2020. To developing countries, like Brazil, tourism makes the expectation of effective contribution to economic development real. Amusement parks may act this way either as main atraction, becoming the destination, or as an increasing in the offer of entertainment in touristic places. However, the simple use of the american model to Brazil, isn´t guarantee of success. On the contrary, National amusement parks although inspired in american models must be focused on brazilian expectations, habits and traditions. In order to it occur, the product must be properly formatted. As the subject business management has become so known throughout the world, including Brazil, the objective of this paper is to study techniques and processes of management which are focused on the product organization as a way of contributing to an adequate product formatation.

A indústria do turismo é um dos setores da economia que mais tem crescido nos últimos anos movimentando mais de quatrocentos bilhões de dólares em todo o mundo, valor este que segundo a OMT – Organização Mundial de Turismo, passará a dois trilhões de dólares no ano de 2020. Para os países em desenvolvimento, como o Brasil, o turismo possibilita a expectativa de uma efetiva contribuição para o desenvolvimento econômico.Os parques de diversões podem atuar nesse sentido tanto como atração principal, tornando-se local de destino, quanto como incremento da oferta de entretenimento em destinações turísticas. No entanto, a simples transposição do modelo americano para o Brasil, não é garantia de sucesso. Pelo contrário, os parques nacionais embora inspirados no modelo americano devem estar voltados para as expectativas, hábitos e tradições do povo brasileiro. Para que isso ocorra o produto deve ser formatado adequadamente. Como a disciplina gerenciamento de projetos vem se tornando cada vez mais difundida no mundo, inclusive no Brasil, este trabalho tem por objetivo estudar técnicas e processos de gerenciamento de projeto que estejam voltadas para a formatação do produto, como uma forma de contribuir para uma formatação adequada do produto parques de diversões. / The tourism is one of the sectors of economy which more has grown in the last few years , with figures of over four hundred billion worldwide. This amount according to WTO – World Tourism Organization will raise to two trillion dollars in the year 2020. To developing countries, like Brazil, tourism makes the expectation of effective contribution to economic development real. Amusement parks may act this way either as main atraction, becoming the destination, or as an increasing in the offer of entertainment in touristic places. However, the simple use of the american model to Brazil, isn´t guarantee of success. On the contrary, National amusement parks although inspired in american models must be focused on brazilian expectations, habits and traditions. In order to it occur, the product must be properly formatted. As the subject business management has become so known throughout the world, including Brazil, the objective of this paper is to study techniques and processes of management which are focused on the product organization as a way of contributing to an adequate product formatation.

Consumers in the UK are spending about three days of waiting in queues every year. The majority of the French consumers would choose another business if it offered faster service. Research on current waiting times are therefore focusing on finding solutions to reduce consumers wait by reducing perceived waiting time and the dissatisfaction that arises with queues. The purpose of this study is to find out how to make the queues at the theme parks more fun with interactive digital technologies and the impact these have on the guest experience. A survey is carried out to find out how mobile usage looks at amusement parks today and how the respondents place themselves against the integration of interactive digital technologies in amusement parks. Even an interview, with the leader of the world's first synchronized queue entertainment the Helix game, is implemented. Theories show that one can reduce the perceived waiting time by introducing new environmental stimuli and fill the time with various activities that visitors can be consumed by. Thus increases the guest experience and the queues are less boring and time-consuming. One way of doing this is to incorporate mobile digital interactive techniques, which respondents would like to see more of. / Konsumenter i Storbritannien spenderar ungefär tre dagar på att vänta i köer per år. Majoriteten av de franska konsumenterna skulle välja en annan affär om den erbjöd en snabbare service. Forskning gällande väntetider fokuserar därför på att hitta lösningar för att minska konsumenternas väntan genom att reducera uppfattad väntetid och på så sätt minska missnöjet som uppstår med köer. Studiens syfte är att ta reda på hur man kan göra köerna på nöjesfält roligare med hjälp av interaktiva digitala tekniker och vilka effekter dessa har på gästupplevelsen. En enkät har genomförts för att ta reda på hur mobilanvändandet ser ut på nöjesfält idag samt hur respondenter ställer sig mot integreringen av interaktiva digitala tekniker på nöjesfält.  Även en intervju med projektledaren för världens första synkroniserade kö-underhållning, Helix-spelet, genomförs. Teorier visar på att man kan minska de uppfattade väntetiderna genom att introducera nya miljöstimulanser samt fylla tiden med olika aktiviteter som besökarna kan uppslukas av. Då ökar man gästupplevelsen samt gör köerna roligare. Ett sätt att göra detta på är att integrera mobila digitala interaktiva tekniker vilket respondenterna vill se mer av.