Thesis (MSocSci (Employee Assistance Programme))-University of Pretoria, 2006. / Includes bibliographical references. Available on the Internet via the World Wide Web.

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Th.--Sci. polit.--Genève, 1978, n°294. / Bibliogr. p. 405-416.

Thesis (Ph.D.)--University of Nebraska-Lincoln, 2009. / Title from title screen (site viewed October 15, 2009). PDF text: vii, 135 p. : ill. (some col.) ; 5 Mb. UMI publication number: AAT 3355632. Includes bibliographical references. Also available in microfilm and microfiche formats.

CoordenaÃÃo de AperfeiÃoamento de Pessoal de NÃvel Superior / Os Sistemas Prediais HidrÃulicos e SanitÃrios (SPHS) vÃm se apresentando como um gerador frequente de problemas apÃs a entrega do imÃvel. Na ConstruÃÃo Civil, com a implantaÃÃo de sistemas da qualidade, o setor de ManutenÃÃo e AssistÃncia TÃcnica se apresenta como facilitador no acÃmulo de registros com esse teor, podendo servir como fonte de aprendizado para os empreendimentos posteriores. Todavia, nem sempre hà o repasse dessas informaÃÃes para o Setor de Projetos de SPHS. Desse modo, a presente pesquisa busca propor um modelo que sirva para a sistematizaÃÃo dessa retroalimentaÃÃo de dados entre o Setor de AssistÃncia TÃcnica da construtora e os escritÃrios de projetos desses sistemas. O trabalho foi dividido em trÃs etapas principais: a primeira consistiu em um estudo preliminar do problema a partir da anÃlise de arquivos em uma construtora cearense, de modo a confirmar o grau da presenÃa de reparos ligados aos SPHS, bem como da existÃncia de sinais de retroalimentaÃÃo. Posteriormente, a partir de observaÃÃes, de anÃlise de documentos e de entrevistas, realizou-se um estudo mais aprofundado na mesma construtora, de forma a descrever o fluxo da informaÃÃo no Setor de AssistÃncia TÃcnica da empresa, e desta para escritÃrio de projetos de SPHS. AlÃm disso, realizou-se uma anÃlise comparativa com outras duas construtoras locais, a fim de se obter um panorama coerente sobre esses processos. Com a identificaÃÃo, na primeira empresa estudada, da presenÃa de situaÃÃes que mostraram aprendizado e indÃcios de retroalimentaÃÃo a partir do Setor de AssistÃncia TÃcnica, analisou-se o grau de utilidade dos dados arquivados neste setor e, entÃo, na terceira etapa, foi proposta uma forma de registro dos reparos ligados aos SPHS, bem como um modelo para retroalimentaÃÃo dos projetos a partir desses dados. / The Hydraulic and Sanitary Building Systems ( SPHS ) often have presented problems after the property i s deliver ed . In Civil Construction, with the implementation of quality systems, the company's Technical Assistance department became a facilitator in managing records of complaints , which may serve as a source of learning to upcoming projects. However, thi s information is not always shared with the SPHS project department . Thus, this research aims at propos ing a model that serves to systematize data feedback between the construction compa ny's Technical Assistance department and the offices in charge of proj ects . Th is study was divided into three main phase s: the first was a primary analysis of files in a construction company from Ceara, Brazil to investigate the occurrence rate of repairs related to SPHS , as well as evidence o f feedback. Later, observations, analysis of documents and interviews took the study of the same construction company to a deeper level. These instruments also described the information flow in the company's Technical Assistance department , and between the company and the SPHS project of fice. Furthermore, a comparative analysis with two other Brazilian construction companies was conducted in order to obtain a coherent overview of these processes. In the first company, situations that point out to evidence of learning from data feedback sh ared by the Technical Assistance department were identified. Subsequently, an analysis of the degree of usefulness of the data archived in this sector was conducted. In the third step of this study, a model was proposed to record repairs related to SPHS, a s well as a model to incorporate feedback data from the construction company‟s Technical Assistance department into projects

M.A. / This study is based on developing guidelines that will enhance Employee Assistance Programmes (EAP) services within the South African Police Services (SAPS). The implementation of EAP services within the SAPS has left the members confused as to whether these services are meant to assist management (i.e. their employer- to get rid of them), or are the services really meant for their benefit and well being. The qualitative research methodology was applied with the researcher selecting participatory action research to engage members and the management in the study. The type of action research was focus group. 6 focus group sessions were conducted in the SAPS-Eastern Free State, with a sample of 72 members and management out of the population of 4000. The findings of the study confirm that EAP services within the SAPS in the Eastern Free State are not effective. Most of the members are not familiar with the EAP services within the SAPS. Those who are aware are afraid to utilize them as they are under the impression that they will be stigmatized or will jeopardise their chances of promotion. It is thus important for the EAP practitioners to adapt to the monitory marketing strategies that will be applicable to the SAPS. The practitioners should strive to market their services to such an extent that members understand the impact of EAP services in their lives. The guidelines have been formulated to enhance the services of EAP practitioners within the SAPS.

91 Abstract Thesis title: Assistance to victims of crime This thesis deals with the assistence to victims of crime, mostly in terms of legislation and it's application. It does, however, provide theoretical explanation about victims and it also introduces several subjects, that do actually provide the assistence itself. The thesis works with legislation, that is at the time of thesis writing in effect, but it also deals with an amandement to the Victim of Crime Assistence Act, that was at the time of thesis writing being ratified. The thesis is divided into six chapters, including an introduction and a conclusion. The introduction does only define objectives, which the thesis should aim at. Following chapter defines concepts of both victim and aggrieved person in Czech law and offers comparsion of those concepts and the next chapter contains theoretical treatise about how both criminology and victomology see victims themselves and it also defines the types of harm that the victim can suffer. The core of the thesis, however, lies in the chapter, that deals with legislation. The first part of this chapter pays attention to several parts in the Code of Criminal Procedure and in case of preliminary injunctions it also compares the Code of Criminal Procedure with the rules of civil law. More important part of...

The main goal of this study was to explore the perceptions of managers regarding their role in the successful implementation of the Employee Assistance Programme (EAP) in the Department of Education (DoE) in the Limpopo Province, South Africa. The researcher used a qualitative research approach to explore the perceptions of managers regarding their role in the successful implementation of the EAP in the DoE. To do this, the researcher used a probability sampling technique with the purposive sampling method to select the sample for this study. Semistructured interviews were conducted with the use of an interview schedule to gather data form 24 participants. With regard to data analysis, the researcher employed Creswell’s (1998) analytical spiral to analyse the data collected from the participants. The analysis involved both the transcription and interpretation of the data. The empirical findings revealed, on the one hand, that participants were knowledgeable about the EAP and its usefulness in managing performance. Although this is case, the findings of the study showed, on the other hand, that these participants do not use the programme to manage poor performance within the DoE. As a justification, the participants reported a lack of understanding when it comes to referral processes and types of referrals to the programme. Even important to note was that managers showed little trust (if not completely none) to staff members who deal with the EAP when it comes to upholding confidentiality and professionalism. Thus, recommendations from the participants called for an active participation and involvement in the EAP on the part of the managers to ensure a successful implementation of the programme. Such recommendations included, amongst others, the training of managers in the DoE. / Dissertation (MSocSci)--University of Pretoria, 2013. / gm2014 / Social Work and Criminology / unrestricted

M.Comm. / As global competition among organisations intensifies, it has become increasingly important for an organisation to identify and develop a competitive advantage over its rivals. Increasingly, as service quality and customer delight has caught the attention of managers, awareness is dawning on management that they depend on employees to communicate and deliver value to customers. Therefore, although organisations declare that customer is king, reality has dictated that often the customer comes only second to employees. Total Quality Management is a philosophy that has caught the attention of business organisations as a cost effective, inclusive quality enhancement programme that holds possible solutions to most workplace and management problems. Total Quality Management is a philosophy that seeks to transform organisational cultures into a culture of continuous improvement, employee participation through teams, and requiring inclusive and caring styles of leadership, with the aim of achieving customer delight. This philosophy has however been elusive for management within most organisations, where the existing organisational culture has failed to make room for Total Quality Management. Employee Assistance Programmes are possible employee- and organisation focused programmes that offer a solution to facilitating the culture of caring and support within the workplace. They can be used as effective work based support programmes aimed at helping employees to cope with psychological, social, emotional, and behavioural problems affecting their performance at work. Employee Assistance Programmes are effective facilitators of quality and productivity, as well as of any programmes that depend on enhanced individual functioning and relationship building.

M.A. / Many organizations are beginning to realize the value of their employees. Employees are to a large extent the engine of the organization. It is through the employees that organizations can realise their objectives. It thus makes sense that organizations invest in and support their employees. Today's employees are under a lot of pressure and stress from home and at the workplace. The Department of Health, just like any other organization, is faced with the challenges of dealing with personal as well as work-related problems. These problems have an effect on job performance. An Employee Assistance Programme (EAP) is a programme that is utilized to resolve personal and work-related problems. An EAP can be defined as a programme that is designed to deal with the personal and work-related problems of employees and their family members, which may be impacting on productivity and social functioning. EAP has to be based on the special needs and interests of employees, who will be served by such a programme. Needs assessment is important to ensure that the EAP closely matches the needs of the employees. Since the Department of Health has embarked on the development of EAP, it is important that an assessment of the needs of employees precedes such a development. The aim of this research study was to conduct a needs assessment for an EAP in the Johannesburg and West Rand Health Region, Region A, Cluster B. The objectives of the study were (a) to identify employee personal problems, (b) to determine the level of employee work related problems and job satisfaction and (c) to make recommendations which would contribute towards an appropriate and relevant EAP for Johannesburg and West Rand Health Region, Region A. The findings of this study showed that the personal problems that needed the particular attention of the EAP practitioner are traumatic life events, health and financial problems. It was also found that respondents are experiencing work-related problems as well as problems with job satisfaction to a moderate extent. The majority of respondents indicated that there is a need for an EAP in the Johannesburg and West Rand Health Region, Region A, Cluster B. It was recommended that an EAP be introduced for Johannesburg and West Rand Health Region. / Dr. W. Roestenburg