The research develops a framework for the evaluation of automotive supply chain performance in China. In addition, the research presents indications from a study of Chinese automotive companies with regards to their evaluation and attempts to propose some alternatives for future improvement.

Abstract Problem Little research has been conducted on how packaging and returnable packaging are managed within suppliers in the Scandinavian automotive supply chain. Sources also propose that returnable packaging is dealt with inefficiently within the automotive suppliers.    Purpose The purpose of the thesis is to explore and analyze how packaging and returnable packaging are managed within suppliers in the ASC. It also aims to identify perceived important factors for efficient returnable packaging management from the perspective of suppliers, sub-suppliers and OEMs. Method The research is based on a holistic single case study. Further, it adopts the inductive approach and exploratory purpose. Data collection is facilitated by qualitative methods, using ten semi-structured interviews and four on-site observations. Conclusion Packaging was found to be managed somewhat differently in the internal, outbound and inbound flows. Non-returnable and returnable packaging was found used in all flows at different ratios. Further, several factors were regarded important for efficient returnable packaging management. These were found specific for the internal, outbound and inbound flows and further divided into fundamental and efficiency factors.

Submitted by MARIO AUGUSTO MATOS SIMON ESTEVES (marioaugustoesteves@gmail.com) on 2016-12-21T01:17:05Z No. of bitstreams: 1 Dissertacao de Mestrado - Mario Esteves - Final.pdf: 3642994 bytes, checksum: 14617df83472dcb04e1f218abfd26cd4 (MD5) / Approved for entry into archive by Felipe Augusto Arakaki (arakaki@reitoria.unesp.br) on 2016-12-22T12:43:08Z (GMT) No. of bitstreams: 1 esteves_mams_me_guara.pdf: 3642994 bytes, checksum: 14617df83472dcb04e1f218abfd26cd4 (MD5) / Made available in DSpace on 2016-12-22T12:43:08Z (GMT). No. of bitstreams: 1 esteves_mams_me_guara.pdf: 3642994 bytes, checksum: 14617df83472dcb04e1f218abfd26cd4 (MD5) Previous issue date: 2016-10-21 / Com o contínuo crescimento da competitividade global, o grande desafio é trabalhar de forma enxuta, mas sem prejudicar o nível de serviço ao cliente. Para isso, busca-se uma rápida e adequada integração das necessidades do mercado na direção dos fornecedores, de modo a balancear e alinhar estrategicamente a demanda com a capacidade operacional ao longo de toda a cadeia de suprimentos. Para a presente pesquisa, utilizou-se levantamento do tipo survey, e o objetivo geral é verificar o panorama atual das práticas de Gestão de Demanda e Previsão de Demanda nas indústrias da Cadeia de Suprimentos Automotiva Brasileira, identificando as principais práticas utilizadas e as principais dificuldades relacionadas à execução dos processos de gestão e previsão de demanda, bem como as consequências causadas pelas variações e incertezas de demanda. Para tanto, com base na revisão da literatura e no método hipotético dedutivo de Popper, foi elaborado um questionário que foi respondido por 37 empresas da cadeia de suprimento automotiva dos mais diversos setores. Os resultados mostram que as empresas da cadeira de suprimento automotiva fazem uso com predominância de técnicas mais simples como opiniões de executivos e da equipe de vendas e utilização de médias móveis. A falta de disponibilidade de dados, a necessidade de capacitação e treinamento da equipe e a deficiencia no conhecimento dos modelos e ferramentas de previsão de demanda aparecem como as maiores barreiras para elaboração das previsões de demanda. / With the continued growth of global competitiveness, the challenge is to work lean way, but without affecting the level of customer service. As a result, a quick and proper integration of the market requirements towards suppliers should be sought, in order to balance and strategically align the demand with the operational capacity along the entire supply chain. This research use the survey method and the overall objective is to find what the current situation of Demand Management and Demand Forecasting practices in the industries of Brazilian Automotive Supply Chain, identifying the main practices and the difficulties related to the implementation of the management and demand forecasting processes, as well as those caused consequences as a result of variations and demand uncertainties. Therefore, based on the literature review and popper´s hypothetico-deductive method, it has been designed a questionnaire that was answered by 37 companies in the automotive supply chain in various sectors. The results show that companies in the automotive supply chair make use predominantly of the simplest techniques as executive and sales force opinion methods and use of moving averages. The lack of availability of data, the need of professional training and deficiency of knowledge of the models and demand forecasting tools appear as major barriers to development of demand forecasts.

[pt] Sistemas de Medição de desempenho (SMDs) vem ganhando crescente destaque nos ambientes corporativo e acadêmico, tornando-se uma importante ferramenta para a gestão de operações. Contudo, ainda há uma carência de estudos de SMD contemplando a indústria automotiva, em particular, em elos específicos de sua cadeia de suprimentos como os associados aos terminais de veículos em áreas portuárias. A literatura acadêmica também carece de mais estudos com evidências empíricas sobre a aplicabilidade dos SMDs que, em sua maioria, concentram-se em metodologias de estudo de caso ou surveys. Neste contexto, o objetivo desta dissertação é desenhar um SMD, com foco no conjunto de indicadores de desempenho, para as operações de um terminal de veículos localizado no porto do Rio de Janeiro. A presente dissertação utiliza o método empírico de pesquisa-ação e apresenta as lições aprendidas no desenho do SMD que culminou no desenvolvimento de um Painel de Bordo experimental, abastecido com seis meses de dados reais. O SMD forneceu suporte a alta administração para tomadas de decisão, além de corroborar questões chaves da literatura referentes ao desenvolvimento do SMD, como a importância do apoio da alta administração, mitigação dos efeitos das limitações dos sistemas de informação, clareza e simplicidade no desenho do SMD de maneira que seja evitado o excesso de indicadores de desempenho no sistema. / [en] Performance Measurement Systems (PMSs) have gained increasing prominence in the corporate and academic environments, becoming an essential tool for operations management. However, there is still a lack of PMSs studies contemplating the automotive industry, particularly, in specific links of its supply chain such as those associated with vehicle terminals in port areas. The academic literature also lacks more studies with empirical evidence on the applicability of PMS, which mostly focuses on case study methodologies or surveys. Within this context, the objective of this dissertation is to design a PMS, focusing on the set of performance indicators, for the operations of a vehicle s terminal located in the port of Rio de Janeiro. This dissertation uses the empirical action-research method and presents the lessons learned in the design of the PMS, which culminated in the development of an experimental Maple Panel, supplied with six months of real data. The PMS provided support to top management for decision making, in addition to corroborating key issues in the literature regarding, like highlighting the importance of support from top management, mitigating the effects of the limitations of information systems, clarity and simplicity in the design of SMD in order to avoid excessive performance indicators in the system.