A business process is a defined collection of linked structured tasks, activities, and decisions performed together to produce a desired set of results in order to achieve business goals on behalf of the organization. Companies are increasingly moving their business processes online using Business Process Management (BPM) tools and technologies. With BPM, online business processes are defined by an explicit business process model that flexibly combines and orchestrates forms delivered through a web browser to integrate tasks performed by people, and web services accessible through Internet protocols to integrate tasks performed by software. Often the approach to quality assurance for online business processes is similar to what would be done with any other web application. This is insufficient since it only provides rudimentary verification of single user behavior whereas the orchestration of tasks across many users and software systems can be quite complex. As well, a simple web application testing approach does not leverage the defined model for a business process to ensure consistency, completeness and enable automation. Nor will such an approach validate that a business process is contributing towards the achievement of business goals. A more systematic approach is required. This thesis proposes a quality assurance framework to provide a repeatable, systematic, cost-efficient approach to quality assurance for BPM. A prototype framework was implemented and evaluated using two case studies, including one case study that was developed in collaboration with a local hospital to support a business process for cancer care assessment.

This work documents the whole process of developing an information system for a small advertising agency. Its main sphere of business is the internet, hence the company is classified as a digital or interactive agency. My objectives are: analyzing business processes, assembling the functional specification and developing the core of the application and the module for a document management. I start with gathering some common parameters of DMS along with requirements for a web application framework, which is intended to use for a base of the intranet. Then I move to presenting specifics of our agency and I analyze its processes in order to capture all content and desired functionality of the developed system. Next phase is dedicated to design. First, I set the intranet in the context of global Enterprise architecture. I continue with modeling all architectural layers (conceptual, technological and implemental). The application is modular and benefits from using MVC architectural pattern. DMS module implements workflow functionality and I have used principles of Workflow Management Coalition to design that features. The last part of my work describes developed modules in more detail. My objectives were accomplished, core of the intranet is developed and currently in process of testing.

This thesis is focused on optimizing business processes in an environment of LIMAL (CZ). The aim of my work is to analyze and present the company processes and design new processes, which will be used to make the necessary adjustments in the information system and in the working practices of individual employees. The work is divided into two parts, theoretical and practical. The theoretical part describes the issue of business processes and their classification. Furthermore, usual methods which can be used to optimize business processes. The practical part is focused on optimizing the most important processes in LIMAL (CZ) s.r.o. First part clarify the company's activities and its specifics. To better understand the environment in which business operates, I present an Porter's analysis of competitive environment. The following part is an overview of each company's internal processes, and description of their current status and deficiencies, and proposed a new procedure, including the benefits that the deployment will bring. The work will serve as a reference for implementation of necessary changes in the information system and working practices of employees.

The purpose of this thesis is to propose an optimal organizational structure of Správa železniční dopravní cesty (Railway Infrastructure Administration), Czech state organization. Since its establishment in 1993, this organization as well as its predecessor Czech Railways, state organization, have gone through changes in organizational structure more often than other state organizations and companies in the Czech Republic. The thesis is divided into three parts: introduction, theoretical and practical part. First part introduces organization and its organizational structure I focus on. In the theoretical part I describe an approach to creation and optimization of organizational structure with emphasis on business processes. In practical part I analyze development and current state of organizational structure. Based on this analysis I propose an optimization of organizational structure.

The topic of this thesis is an analysis of testing software processes for selected IT department in an international financial institution followed by subsequent optimization based on the identified deficiencies. The paper firstly describes the problem of software testing in general. Next part is about explanation of the concept and modeling of business processes. Second part of the thesis is about an examination of the selected development department. and it describes its applications and the present status of testing. Based on the deficiencies found during the analysis, there are described some proposals to increase effectivity of testing processes.

A área de gerenciamento de processos de negócio apresenta-se ativa e tem recebido atenção tanto da comunidade de pesquisa como da indústria. Uma das principais preocupações nessa área é a escolha da melhor abordagem para modelagem e implementação de processos de negócio. Atualmente, organizações possuem processos de negócio com complexas estruturas que são reavaliados e ajustados com frequência, exigindo flexibilidade das linguagens para modelagem de processos. Além disso, processos de negócio atuais também exigem ambientes para implementação capazes de garantir confiabilidade na execução de instâncias do processo modelado, especialmente em caso de falhas. Embora diversos modelos transacionais tenham sido propostos com o objetivo de garantir propriedades transacionais adaptadas ao contexto de processos de negócio, a implementação de processos transacionais ainda oferece um cenário com desafios teóricos e práticos. Neste trabalho apresentamos uma implementação da abordagem WED-flow para controle de processos transacionais. A WED-flow é uma abordagem que combina conceitos de modelos transacionais avançados, eventos e estados de dados com o objetivo principal de reduzir a complexidade no tratamento de exceções. A ferramenta de software desenvolvida é capaz de controlar a execução de instâncias de processos de negócio, permite a evolução incremental do modelo projetado e ainda disponibiliza a estrutura necessária para apoiar a implementação de mecanismos de recuperação para tratar interrupções em instâncias causadas por exceções. / Business processes management is an active area which have received increased attention from research and industry communities. A major concern is the selection of the best approach for modeling and implementing business processes. Nowadays, organizations have business processes with complex structures, which are reevaluated and adjusted frequently, requiring flexibility from modeling languages. In addition, current business processes also require implementation environments capable of ensuring execution reliability, especially in case of failures. Although several transactional models have been proposed in order to guarantee transactional properties adapted to the context of business processes, the implementation of transactional processes still offers a scenario with several theoretical and practical challenges. In this work, we present an implementation of WED-flow approach for controlling transactional processes. WED-flow is an approach which combines the concepts of advanced transactional models, events and data states for the purpose of reducing exception handling complexity. The developed software tool is able of controlling the execution of business processes instances, allows incremental evolution of the designed model and also provides the necessary structure to support recovery mechanisms implementation to handle instances interruptions caused by exceptions.

[EN] The increasing adoption of process-aware information systems (PAISs) together with the high variability in business processes has resulted in collections of process families. These families correspond to a business process model and its variants, which can comprise hundreds or thousands of different ways of realizing this process. Modeling and managing process variability in this context can be very challenging due to the size of these families. Motivated by this challenge, several approaches enabling process variability have been developed. However, with these approaches PAIS engineers usually are required to model and manage one by one all the elements of a process family and ensure its correctness by their own. This can be tedious and error-prone especially when a process family comprises hundreds or thousands of process variants. For example, variability may not be properly reflected since PAIS engineers need to be aware of each variation of each process variant. Thus, there is a need of methods that allow PAIS engineers to model process variability more explicitly, especially at a level of abstraction higher than the one provided by the existing process variability approaches. However, how process variability is represented in existing approaches becomes critical for these methods (e.g., what language constructs are used to model process variability). In this context, the use of modeling patterns (reusable solutions to a commonly occurring problem) is a promising way to address these issues. For example, patterns have been proved as an efficient solution to model individual business processes. The objective of this thesis is to enhance the modeling of variability in process families through change patterns. First, we conduct a systematic study to analyze existing process variability approaches regarding their expressiveness with respect to process variability modeling as well as their process support. Thus, we can identify how process variability is actually modeled by existing approaches (i.e., a core set of variability-specific language constructs). In addition, based on the obtained empirical evidence, we derive the VIVACE framework, a complete characterization of process variability which comprises also a core set of features fostering process variability. VIVACE enables PAIS engineers to evaluate existing process variability approaches as well as to select that variability approach meeting their requirements best. In addition, it helps process engineers in dealing with PAISs supporting process variability. Second, to facilitate variability modeling in process families, based on the identified language constructs, we present a set of 10 change patterns and show how they can be implemented in a process variability approach. In particular, these patterns support process family modeling and evolution and are able to ensure process family correctness. In order to prove their effectiveness and analyze their suitability, we applied these change patterns in a real scenario. More concretely, we conduct a case study with a safety standard with a high degree of variability. The case study results show that the application of the change patterns can reduce the effort for process family modeling in a 34% and for evolution in a 40%. In addition, we have analyzed how PAIS engineers apply the patterns and their perceptions of this application. Most of them expressed some benefit when applying the change patterns, did not perceived an increase of mental effort for applying the patterns, and agreed upon the usefulness and ease of use of the patterns. / [ES] La creciente adopción de sistemas de información dirigidos por procesos de negocio (PAIS) junto con la alta variabilidad en dichos procesos, han dado lugar a la aparición de colecciones de familias de procesos. Estas familias están constituidas por un modelo de proceso de negocio y sus variantes, las cuales pueden comprender entre cientos y miles de diferentes formas de llevar a cabo ese proceso. Gestionar la variabilidad en este contexto puede resultar muy difícil dado el tamaño que estas familias pueden alcanzar. Motivados por este desafío, se han desarrollado varias soluciones que permiten la gestión de la variabilidad en los procesos de negocio. Sin embargo, con estas soluciones los ingenieros deben crear y gestionar uno por uno todos los elementos de las familias de procesos y asegurar ellos mismos su corrección. Esto puede resultar tedioso y propenso a errores especialmente cuando las familias están compuestas de miles de variantes. Por ejemplo, la variabilidad puede no quedar adecuadamente representada ya que los ingenieros deben ser conscientes de todas y cada una de las variaciones de todas las variantes. Así, son necesarios nuevos métodos que permitan modelar la variabilidad de los procesos de una manera más explícita, a un nivel de abstracción más alto del proporcionado por las soluciones actuales. Sin embargo, cómo se representa la variabilidad en estos métodos resulta crítico (ej.: qué primitivas se utilizan). En este contexto, el uso de patrones de modelado (soluciones reutilizables a un problema recurrente) resultan un camino prometedor. Por ejemplo, los patrones han sido probados como una solución eficaz para gestionar procesos de negocio individuales. El objetivo de esta tesis es mejorar el modelado de la variabilidad en las familias de procesos a través del uso de patrones de cambio. En primer lugar, hemos llevado a cabo un estudio sistemático con el fin de analizar las soluciones existentes que permiten gestionar la variabilidad en los procesos, así como el soporte que estas proporcionan. Así, hemos sido capaces de identificar y analizar cuál es el conjunto básico de primitivas específicas para representar la variabilidad. Además, basándonos en la evidencia empírica obtenida, hemos derivado el marco de evaluación VIVACE, el cual recoge las primitivas de variabilidad y un conjunto básico de características que favorecen la variabilidad en los procesos. El principal objetivo de VIVACE es conformar una completa caracterización de la variabilidad en los procesos de negocio. Asimismo, VIVACE permite evaluar las soluciones que gestionan la variabilidad en los procesos, así como seleccionar la solución que se ajuste mejor a sus necesidades. Finalmente, VIVACE puede ayudar a los ingenieros a gestionar PAISs con variabilidad. En segundo lugar, para facilitar el modelado de la variabilidad en las familias de procesos, basándonos en las primitivas identificadas, hemos definido un conjunto de 10 patrones de cambio y hemos mostrado cómo estos patrones pueden ser implementados. En particular, estos patrones ayudan al modelado y la evolución de familias de procesos y son capaces de garantizar la corrección de la propia familia. Para probar su efectividad y analizar su idoneidad, hemos aplicado estos patrones de cambio en un escenario real. En concreto, hemos llevado a cabo un caso de estudio con un estándar de seguridad con un alto nivel de variabilidad. Los resultados de este caso demuestran que la aplicación de nuestros patrones de cambio puede reducir el esfuerzo para el modelado de familias de procesos en un 34% y para la evolución de esos modelos en un 40%. Además, hemos analizado cómo los ingenieros aplican los patrones y cuáles son sus percepciones de esta aplicación. Como resultado, la mayoría de ellos encontró beneficios al aplicar los patrones. Además, no percibieron un aumento en el esfuerzo mental necesario para aplicarlos y estuvieron de acuerdo en la utilid / [CAT] La creixent adopció de sistemes d'informació dirigits per processos de negoci (PAIS) junt amb l'alta variabilitat en eixos processos, han donat lloc a la aparició de col·leccions de famílies de processos. Estes famílies es formen de un model de procés de negoci i les seues variants, les quals poden comprendre entre cents i milers de diferents formes de dur a terme eixe procés. Modelar la variabilitat dels processos en este context pot resultar molt difícil donat la grandària que aquestes famílies poden aconseguir. Motivats per este desafiament, s'han desenvolupat diverses solucions que permeten la gestió de la variabilitat en els processos de negoci. No obstant, amb aquestes solucions els enginyers que treballen amb PAIS han de crear i gestionar un a un tots els elements de les famílies de processos i assegurar ells mateixos la seua correcció. Això pot resultar tediós i propens a errors especialment quan les famílies es componen de cents o milers de variants. Per exemple, la variabilitat pot no quedar adequadament representada ja que els enginyers han de ser conscients de totes i cadascuna una de les variacions de totes les variants. Per quest motiu, son necessaris nous mètodes que permeten als enginyers de PAIS modelar la variabilitat dels processos de manera més explícita, sobretot a un nivell d'abstracció més alt del proporcionat per les solucions actuals. No obstant, com es representa la variabilitat en aquestos mètodes resulta crític (ex.: quines primitives s'utilitzen per a modelar la variabilitat en els processos). En aquest context, l'ús de patrons de modelatge (solucions reutilitzables a un problema recurrent) resulten un camí prometedor. Per exemple, els patrons han sigut provats com una solució eficaç per modelar i gestionar processos de negoci individuals. L'objectiu d'aquesta tesi 'es millorar el modelatge de la variabilitat en les famílies de processos a través de l'ús de patrons de canvi. En primer lloc, hem dut a terme un estudi sistemàtic per a analitzar les solucions existents per a gestionar la variabilitat en els processos, així com el suport que aquestes proporcionen. D'aquesta manera, som capaços d'identificar i analitzar quin 'es el conjunt bàsic de primitives específiques per a representar la variabilitat. A més, basant-nos en l'evidència empírica obtinguda, hem derivat el marc d'evacuació VIVACE, el qual arreplega les primitives de variabilitat i un conjunt bàsic de característiques que afavoreixen la variabilitat en els processos. Així mateix, VIVACE permet als enginyers de PAIS avaluar les solucions per a gestionar la variabilitat en els processos, així com seleccionar la solució que s'ajusta millor a les seues necessitats. Finalment, VIVACE també pot ajudar als enginyers a gestionar PAISs que donen suport a aquesta variabilitat. En segon lloc, per a facilitar el modelatge de la variabilitat en les famílies de processos, basant-nos en les primitives identificades, hem definit un conjunt de 10 patrons de canvi i hem mostrat com aquestos poden ser implementats. En particular, estos patrons ajuden al modelatge i l'evolució de famílies de processos i garanteixen la correcció de la pròpia família. Per a provar la seua efectivitat i analitzar la seua idoneïtat, hem aplicat els patrons de canvi en un escenari real. En particular, hem dut a terme un cas d'estudi amb un estàndard de seguretat amb un alt nivell de variabilitat. Els resultats de aquest cas demostren que l'aplicació dels nostres patrons de canvi poden reduir l'esforç per al modelatge de famílies de processos en un 34% i per a l'evolució de eixos models en un 40%. A més, hem analitzat com els enginyers de PAIS apliquen els patrons i quines son les seues percepcions d'esta aplicació. Com a resultat, la majoria d'ells va trobar beneficis al aplicar els patrons de canvi. A més, no van percebre un augment en l'esforç mental necessari per a aplicar-los i van estar d'acord en la utilitat i f / Ayora Esteras, C. (2015). Enhancing Variability Modeling in Process-Aware Information Systems through Change Patterns [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/58426 / TESIS

Le Cloud Computing est un nouveau paradigme qui fournit des ressources informatiques sous forme de services à la demande via internet fondé sur le modèle de facturation pay-per-use. Il est de plus en plus utilisé pour le déploiement et l’exécution des processus métier en général et des processus métier à base de services (SBPs) en particulier. Les environnements cloud sont généralement très dynamiques. À cet effet, il devient indispensable de s’appuyer sur des agents intelligents appelés gestionnaires autonomiques (AMs), qui permettent de rendre les SBPs capables de se gérer de façon autonome afin de faire face aux changements dynamiques induits parle cloud. Cependant, les solutions existantes sont limitées à l’utilisation soit d’un AM centralisé, soit d’un AM par service pour gérer un SBP. Il est évident que la deuxième solution représente un gaspillage d’AMs et peut conduire à la prise de décisions de gestion contradictoires, tandis que la première solution peut conduire à des goulots d’étranglement au niveau de la gestion du SBP. Par conséquent, il est essentiel de trouver le nombre optimal d’AMs qui seront utilisés pour gérer un SBP afin de minimiser leur nombre tout en évitant les goulots d’étranglement. De plus, en raison de l’hétérogénéité des ressources cloud et de la diversité de la qualité de service (QoS) requise par les SBPs, l’allocation des ressources cloud pour ces AMs peut entraîner des coûts de calcul et de communication élevés et/ou une QoS inférieure à celle exigée. Pour cela, il est également essentiel de trouver l’allocation optimale des ressources cloud pour les AMs qui seront utilisés pour gérer un SBP afin de minimiser les coûts tout en maintenant les exigences de QoS. Dans ce travail, nous proposons un modèle d’optimisation déterministe pour chacun de ces deux problèmes. En outre, en raison du temps nécessaire pour résoudre ces problèmes qui croît de manière exponentielle avec la taille du problème, nous proposons des algorithmes quasi-optimaux qui permettent d’obtenir de bonnes solutions dans un temps raisonnable / Cloud Computing is a new paradigm that provides computing resources as a service over the internet in a pay-per-use model. It is increasingly used for hosting and executing business processes in general and service-based business processes (SBPs) in particular. Cloud environments are usually highly dynamic. Hence, executing these SBPs requires autonomic management to cope with the changes of cloud environments implies the usage of a number of controlling devices, referred to as Autonomic Managers (AMs). However, existing solutions are limited to use either a centralized AM or an AM per service for managing a whole SBP. It is obvious that the latter solution is resource consuming and may lead to conflicting management decisions, while the former one may lead to management bottlenecks. An important problem in this context, deals with finding the optimal number of AMs for the management of an SBP, minimizing costs in terms of number of AMs while at the same time avoiding management bottlenecks and ensuring good management performance. Moreover, due to the heterogeneity of cloud resources and the diversity of the required quality of service (QoS) of SBPs, the allocation of cloud resources to these AMs may result in high computing costs and an increase in the communication overheads and/or lower QoS. It is also crucial to find an optimal allocation of cloud resources to the AMs, minimizing costs while at the same time maintaining the QoS requirements. To address these challenges, in this work, we propose a deterministic optimization model for each problem. Furthermore, due to the amount of time needed to solve these problems that grows exponentially with the size of the problem, we propose near-optimal algorithms that provide good solutions in reasonable time

The diploma thesis deals with the concept of automation of business administrative processes in the context of robotic process automation (RPA) and industry 4.0 with a focus on business information systems. The theoretical part focuses on defining the basic concepts related to the topic of this thesis, such as the information society, digitization and automation. An essential part is the analysis of current trends and possibilities of business process automation. To analyze these trends, a systematic literature review was conducted, the aim of which was to examine the current state of knowledge on the topic of industry 4.0 with a focus on current trends, future developments and other possible directions of this concept, especially in digitization and business administrative process automation. The aim of this diploma thesis is to design a solution for automation of selected administrative processes using RPA software Integromat in conjunction with the internal corporate business information system in the company ANTEE s.r.o. The design of the automation solution is based on the analysis of the current state of processes (AS-IS) and further outlines possible ways to use Integromat for their automation (TO-BE state), while also taking into account the necessary prerequisites for proper operation of...

This diploma project is about the assessment of the information system of the Slovak football association using appropriate methods and evaluating outputs as proposal of solution for more effective information system in organisation. Diplopma thesis values current situation of information system and sets conditions for optimised solution focused on overall improvements in effectivity and functions of information system.