A business process is a defined collection of linked structured tasks, activities, and decisions performed together to produce a desired set of results in order to achieve business goals on behalf of the organization. Companies are increasingly moving their business processes online using Business Process Management (BPM) tools and technologies. With BPM, online business processes are defined by an explicit business process model that flexibly combines and orchestrates forms delivered through a web browser to integrate tasks performed by people, and web services accessible through Internet protocols to integrate tasks performed by software. Often the approach to quality assurance for online business processes is similar to what would be done with any other web application. This is insufficient since it only provides rudimentary verification of single user behavior whereas the orchestration of tasks across many users and software systems can be quite complex. As well, a simple web application testing approach does not leverage the defined model for a business process to ensure consistency, completeness and enable automation. Nor will such an approach validate that a business process is contributing towards the achievement of business goals. A more systematic approach is required. This thesis proposes a quality assurance framework to provide a repeatable, systematic, cost-efficient approach to quality assurance for BPM. A prototype framework was implemented and evaluated using two case studies, including one case study that was developed in collaboration with a local hospital to support a business process for cancer care assessment.

This work documents the whole process of developing an information system for a small advertising agency. Its main sphere of business is the internet, hence the company is classified as a digital or interactive agency. My objectives are: analyzing business processes, assembling the functional specification and developing the core of the application and the module for a document management. I start with gathering some common parameters of DMS along with requirements for a web application framework, which is intended to use for a base of the intranet. Then I move to presenting specifics of our agency and I analyze its processes in order to capture all content and desired functionality of the developed system. Next phase is dedicated to design. First, I set the intranet in the context of global Enterprise architecture. I continue with modeling all architectural layers (conceptual, technological and implemental). The application is modular and benefits from using MVC architectural pattern. DMS module implements workflow functionality and I have used principles of Workflow Management Coalition to design that features. The last part of my work describes developed modules in more detail. My objectives were accomplished, core of the intranet is developed and currently in process of testing.

This thesis is focused on optimizing business processes in an environment of LIMAL (CZ). The aim of my work is to analyze and present the company processes and design new processes, which will be used to make the necessary adjustments in the information system and in the working practices of individual employees. The work is divided into two parts, theoretical and practical. The theoretical part describes the issue of business processes and their classification. Furthermore, usual methods which can be used to optimize business processes. The practical part is focused on optimizing the most important processes in LIMAL (CZ) s.r.o. First part clarify the company's activities and its specifics. To better understand the environment in which business operates, I present an Porter's analysis of competitive environment. The following part is an overview of each company's internal processes, and description of their current status and deficiencies, and proposed a new procedure, including the benefits that the deployment will bring. The work will serve as a reference for implementation of necessary changes in the information system and working practices of employees.

The purpose of this thesis is to propose an optimal organizational structure of Správa železniční dopravní cesty (Railway Infrastructure Administration), Czech state organization. Since its establishment in 1993, this organization as well as its predecessor Czech Railways, state organization, have gone through changes in organizational structure more often than other state organizations and companies in the Czech Republic. The thesis is divided into three parts: introduction, theoretical and practical part. First part introduces organization and its organizational structure I focus on. In the theoretical part I describe an approach to creation and optimization of organizational structure with emphasis on business processes. In practical part I analyze development and current state of organizational structure. Based on this analysis I propose an optimization of organizational structure.

The topic of this thesis is an analysis of testing software processes for selected IT department in an international financial institution followed by subsequent optimization based on the identified deficiencies. The paper firstly describes the problem of software testing in general. Next part is about explanation of the concept and modeling of business processes. Second part of the thesis is about an examination of the selected development department. and it describes its applications and the present status of testing. Based on the deficiencies found during the analysis, there are described some proposals to increase effectivity of testing processes.

A área de gerenciamento de processos de negócio apresenta-se ativa e tem recebido atenção tanto da comunidade de pesquisa como da indústria. Uma das principais preocupações nessa área é a escolha da melhor abordagem para modelagem e implementação de processos de negócio. Atualmente, organizações possuem processos de negócio com complexas estruturas que são reavaliados e ajustados com frequência, exigindo flexibilidade das linguagens para modelagem de processos. Além disso, processos de negócio atuais também exigem ambientes para implementação capazes de garantir confiabilidade na execução de instâncias do processo modelado, especialmente em caso de falhas. Embora diversos modelos transacionais tenham sido propostos com o objetivo de garantir propriedades transacionais adaptadas ao contexto de processos de negócio, a implementação de processos transacionais ainda oferece um cenário com desafios teóricos e práticos. Neste trabalho apresentamos uma implementação da abordagem WED-flow para controle de processos transacionais. A WED-flow é uma abordagem que combina conceitos de modelos transacionais avançados, eventos e estados de dados com o objetivo principal de reduzir a complexidade no tratamento de exceções. A ferramenta de software desenvolvida é capaz de controlar a execução de instâncias de processos de negócio, permite a evolução incremental do modelo projetado e ainda disponibiliza a estrutura necessária para apoiar a implementação de mecanismos de recuperação para tratar interrupções em instâncias causadas por exceções. / Business processes management is an active area which have received increased attention from research and industry communities. A major concern is the selection of the best approach for modeling and implementing business processes. Nowadays, organizations have business processes with complex structures, which are reevaluated and adjusted frequently, requiring flexibility from modeling languages. In addition, current business processes also require implementation environments capable of ensuring execution reliability, especially in case of failures. Although several transactional models have been proposed in order to guarantee transactional properties adapted to the context of business processes, the implementation of transactional processes still offers a scenario with several theoretical and practical challenges. In this work, we present an implementation of WED-flow approach for controlling transactional processes. WED-flow is an approach which combines the concepts of advanced transactional models, events and data states for the purpose of reducing exception handling complexity. The developed software tool is able of controlling the execution of business processes instances, allows incremental evolution of the designed model and also provides the necessary structure to support recovery mechanisms implementation to handle instances interruptions caused by exceptions.

Le Cloud Computing est un nouveau paradigme qui fournit des ressources informatiques sous forme de services à la demande via internet fondé sur le modèle de facturation pay-per-use. Il est de plus en plus utilisé pour le déploiement et l’exécution des processus métier en général et des processus métier à base de services (SBPs) en particulier. Les environnements cloud sont généralement très dynamiques. À cet effet, il devient indispensable de s’appuyer sur des agents intelligents appelés gestionnaires autonomiques (AMs), qui permettent de rendre les SBPs capables de se gérer de façon autonome afin de faire face aux changements dynamiques induits parle cloud. Cependant, les solutions existantes sont limitées à l’utilisation soit d’un AM centralisé, soit d’un AM par service pour gérer un SBP. Il est évident que la deuxième solution représente un gaspillage d’AMs et peut conduire à la prise de décisions de gestion contradictoires, tandis que la première solution peut conduire à des goulots d’étranglement au niveau de la gestion du SBP. Par conséquent, il est essentiel de trouver le nombre optimal d’AMs qui seront utilisés pour gérer un SBP afin de minimiser leur nombre tout en évitant les goulots d’étranglement. De plus, en raison de l’hétérogénéité des ressources cloud et de la diversité de la qualité de service (QoS) requise par les SBPs, l’allocation des ressources cloud pour ces AMs peut entraîner des coûts de calcul et de communication élevés et/ou une QoS inférieure à celle exigée. Pour cela, il est également essentiel de trouver l’allocation optimale des ressources cloud pour les AMs qui seront utilisés pour gérer un SBP afin de minimiser les coûts tout en maintenant les exigences de QoS. Dans ce travail, nous proposons un modèle d’optimisation déterministe pour chacun de ces deux problèmes. En outre, en raison du temps nécessaire pour résoudre ces problèmes qui croît de manière exponentielle avec la taille du problème, nous proposons des algorithmes quasi-optimaux qui permettent d’obtenir de bonnes solutions dans un temps raisonnable / Cloud Computing is a new paradigm that provides computing resources as a service over the internet in a pay-per-use model. It is increasingly used for hosting and executing business processes in general and service-based business processes (SBPs) in particular. Cloud environments are usually highly dynamic. Hence, executing these SBPs requires autonomic management to cope with the changes of cloud environments implies the usage of a number of controlling devices, referred to as Autonomic Managers (AMs). However, existing solutions are limited to use either a centralized AM or an AM per service for managing a whole SBP. It is obvious that the latter solution is resource consuming and may lead to conflicting management decisions, while the former one may lead to management bottlenecks. An important problem in this context, deals with finding the optimal number of AMs for the management of an SBP, minimizing costs in terms of number of AMs while at the same time avoiding management bottlenecks and ensuring good management performance. Moreover, due to the heterogeneity of cloud resources and the diversity of the required quality of service (QoS) of SBPs, the allocation of cloud resources to these AMs may result in high computing costs and an increase in the communication overheads and/or lower QoS. It is also crucial to find an optimal allocation of cloud resources to the AMs, minimizing costs while at the same time maintaining the QoS requirements. To address these challenges, in this work, we propose a deterministic optimization model for each problem. Furthermore, due to the amount of time needed to solve these problems that grows exponentially with the size of the problem, we propose near-optimal algorithms that provide good solutions in reasonable time

The diploma thesis deals with the concept of automation of business administrative processes in the context of robotic process automation (RPA) and industry 4.0 with a focus on business information systems. The theoretical part focuses on defining the basic concepts related to the topic of this thesis, such as the information society, digitization and automation. An essential part is the analysis of current trends and possibilities of business process automation. To analyze these trends, a systematic literature review was conducted, the aim of which was to examine the current state of knowledge on the topic of industry 4.0 with a focus on current trends, future developments and other possible directions of this concept, especially in digitization and business administrative process automation. The aim of this diploma thesis is to design a solution for automation of selected administrative processes using RPA software Integromat in conjunction with the internal corporate business information system in the company ANTEE s.r.o. The design of the automation solution is based on the analysis of the current state of processes (AS-IS) and further outlines possible ways to use Integromat for their automation (TO-BE state), while also taking into account the necessary prerequisites for proper operation of...

This diploma project is about the assessment of the information system of the Slovak football association using appropriate methods and evaluating outputs as proposal of solution for more effective information system in organisation. Diplopma thesis values current situation of information system and sets conditions for optimised solution focused on overall improvements in effectivity and functions of information system.

La presente propuesta tiene como objetivo principal plantear una solución tecnológica para mejorar el proceso de expedición de licencias del Ministerio de Transportes y Comunicaciones (MTC) el manejo de la información dentro de sus sistemas, ofreciendo, como parte de la solución tecnológica, un portal web por el cual el ciudadano podrá realizar sus trámites, pagar en línea y reservar una cita para la expedición de su licencia de conducir. La primera parte de la propuesta consiste en un análisis del Ministerio de Transportes y Comunicaciones, a fin de conocer sus procesos de organización y objetivos estratégicos. Para ello, se ha utilizado el Framework Zachman para conocer el contexto de la institución y del proceso en estudio, con el objetivo de comprender la problemática y diseñar una solución para esta. La segunda parte está comprendida por el diseño de la arquitectura, con base en el análisis realizado. La propuesta inicia por elaborar el proceso TOBE y el modelo de negocio, con el propósito de conocer el contexto de la organización y la interacción de los actores que intervienen; luego, se plantean los casos de uso del sistema a lo analizado e identificado como parte de la solución. Finalmente, se debe identificar los drivers arquitectónicos y los estilos de diseño de arquitectura y diseñar el modelo 4C, con la finalidad de plantear un diseño de arquitectura que soporte y cubra las necesidades de la organización. / The main objective of this proposal is to propose a technological solution to improve the license issuance process of the Ministry of Transport and Communications (MTC), the management of information within its systems, offering as part of the technological solution a web portal through which the citizens will be able to carry out their procedures, pay online and book an appointment to issue their driver's license. The first part of the proposal consists of an analysis of the Ministry of Transport and Communications, in order to know its organizational processes and strategic objectives. For this, the Zachman Framework has been used to know the context of the institution and the process under study, with the aim of understanding the problem and designing a solution for it. The second part comprises the architecture design based on the analysis performed. The proposal begins by developing the TOBE process and the business model, with the purpose of knowing the context of the organization and the interaction of the actors involved. Then, the use cases of the system are presented based on what was analyzed and identified as part of the solution. Finally, the architectural drivers and architecture design styles must be identified and the 4C model designed, in order to propose an architecture design that supports and meets the needs of the organization. / Tesis