Thesis (Ed. D.)--Virginia Polytechnic Institute and State University, 1992. / Vita. Abstract. Includes bibliographical references (leaves 119-125). Also available via the Internet.

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published_or_final_version / Business Administration / Master / Master of Business Administration

Thesis (M.B.A.)--University of Hong Kong, 1982.

Syfte: Syftet med uppsatsen är att redogöra för hur kassapersonalens förutsättningar för att förhindra penningtvätt kan förklaras med hjälp av beslutsteorier. Teoretisk och empirisk metod: Forskningsmetoden för uppsatsen är kvalitativ, med en abduktiv ansats. Den för studien valda empiriska metoden är semi-strukturerade intervjuer där respondenterna är valda med hjälp av subjektivt urval samt ett så kallat snöbollsurval. Teoretisk referensram: Som bakgrund till studien ligger såväl internationella direktiv och rekommendationer som svensk reglering av penningtvätt och finansiering av terrorism. Vi har också utgått från befintliga teorier kring regleringens betydelse, samt teorier om den riskbaserade regleringen. Den teoretiska referensramen innehåller dessutom tre olika beslutsteorier. Slutsats: Vår slutsats är att kassapersonalen anser sig ha de rätta förutsättningarna för att kunna förhindra penningtvätt. Men brister i hanteringen av penningtvätt visar att förutsättningarna inte är tillräckliga. / Purpose: The purpose of the thesis is to describe how bank tellers have the opportunity to prevent money laundering by applying different decision theories. Theoretical and empirical method: The research method of the dissertation is qualitative, with an abductive approach. The chosen empirical method is semi-structured interviews where the respondents are selected with a subjective selction and a so called snowball selection. Theoretical approach: Behind the study are both international directives & recommendations and Swedish statutory laws of money laundering and financing of terrorism. We have also originated from existing theories about the importance of the regulation and theories about the risk-based regulation. The theoretical approach also contains three different decision theories. Conclusion: Our conclusion is that bank tellers think they have the right opportunities to prevent money laundering. But flaws in the management of money laundering show that the prerequisites are not sufficient.

Thesis (Ph. D.)--University of Hong Kong, 1994. / Includes bibliographical references.

This study will focus on the critical problems encountered by banks due to voluntary turnover of tellers. Voluntary turnover of bank tellers is a past and present problem for bank management. Job satisfaction and its relationship to voluntary turnover has been extensively studied since the mid-1950's, and continues to be an important topic. This dissertation is based partly on the Job Enrichment (or Two-Factor) Theory (Herzberg, 1959), and also on many other seminal studies conducted since then. This study analyzes how pay satisfaction, job satisfaction, and organizational commitment influence the intention to quit among bank tellers. The research question was: Does low pay satisfaction and low organizational commitment lead to high intention to quit among bank tellers? This study's results indicate that there was strong support for the relationship of these variables with intention to quit. The study was based on a representative sample and the results of the correlations rejected all four proposed null hypotheses. This study finds support for the hypotheses: pay satisfaction is negatively related to intention to quit; organizational commitment is negatively related to intention to quit; job satisfaction is negatively related to intention to quit; and job satisfaction is positively related to organizational commitment. At a confidence level of 99.99%, these results were highly significant. The study results indicate that pay satisfaction and overall job satisfaction were not at a fully satisfied level. Meanwhile, organizational commitment was high, which explains why the overall intention to quit was low. The tellers responded that they would be "somewhat likely" to "actively look for a new job in the next year." They also responded to the statement "I often think about quitting" with slight disagreement. Overall, the tellers participating in this study are somewhat committed to their banks and not quite satisfied with their pay or their overall job. The results of this study, one of a few involving more than one bank and with a statistically large sample, could also motivate management in banks and other industries to design and implement changes that will reduce voluntary turnover. This study of bank tellers was conducted while the banking industry is experiencing very difficult and unprecedented market conditions. Most banks have not only implemented a hiring freeze, but some have also cut personnel to try to increase profitability. The results of the study could have been influenced by the market conditions.

by Chan Oi-hung Blanche and Ho Wing-Keung Patrick. / Includes questionnaire in Chinese. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 146-148). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.v / ACKNOWLEDGMENTS --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Background --- p.1 / Literature Review --- p.4 / Preview --- p.9 / Chapter II. --- METHODOLOGY --- p.11 / Areas of Measurement --- p.11 / Time of Measurement --- p.12 / Measurement Tools and Sample --- p.12 / Interviews --- p.13 / Questionnaires --- p.13 / Sample --- p.14 / Design of Questionnaire --- p.16 / Chapter III. --- FINDINGS / RESULTS --- p.19 / Overall Scores --- p.19 / Perception of an Ideal Job --- p.19 / Ideal Job Vs Actual Job --- p.21 / Motivation --- p.24 / Meaning of Work (MOW) --- p.25 / "The Teller Job - Expectation, Perception and Their Differences" --- p.26 / "Life in Hong Kong - Expectation, Perception and Their Differences" --- p.27 / Categorization By Background Grouping --- p.28 / Motivation --- p.28 / Meaning of Work (MOW) --- p.30 / Chapter IV. --- DISCUSSION --- p.32 / Ideal Job --- p.32 / Ideal Job Vs Actual Job --- p.36 / Motivation --- p.41 / Meaning of Work (MOW) --- p.45 / Differences between Expectation and Perception of the Job in Hong Kong --- p.46 / Differences between Expectation and Perception of Life in Hong Kong --- p.52 / Adaptation in Job and Life --- p.57 / Limitation --- p.58 / Chapter V. --- RECOMMENDATIONS --- p.60 / Recruitment Process --- p.62 / Follow-Up Programme --- p.65 / Chapter VI. --- CONCLUSION --- p.66 / APPENDIX --- p.68 / REFERENCES --- p.146 / BIBLIOGRAPHY --- p.147

The purpose of this study was to determine the extent to which tasks taught in the high school banking courses match tasks performed by tellers in the workplace. The research questions were as follows: (a) What are the teller tasks taught in the high school banking courses? (b) What is the importance of the tasks, as perceived by school bank managers, to the training of students for employment in teller positions? (c) What are the tasks performed by tellers in financial institutions? (d) What is the importance of the tasks, as perceived by tellers, to the performance of the duties of the job? (e) To what extent do the teller tasks taught in the high school banking courses match the tasks performed by tellers in financial institutions? (f) To what extent do tellers and school bank managers perceive the importance of the tasks similarly? Survey questionnaires were used to gather descriptive data on teller tasks taught in the high school banking courses and performed on the job. Response rates for school bank managers and tellers were 91% and 79%, respectively. Mean scores, percentages, and correlations were used to analyze the data. The findings revealed: (a) Over all 86 tasks, 56% were taught by school bank managers and 77% were performed by tellers. (b) Some of the tasks tellers rated important were not taught in the banking courses. (c) The tasks were rated important by both groups. (d) Students in some of the high schools had very limited exposure to tasks performed in the teller position. / Ed. D.

by Chan Ying-yee. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves [31-35]). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.iv / LIST OF TABLES --- p.v / ACKNOWLEDGEMENT --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Job Level Summary --- p.3 / Chapter II. --- CONCEPTUAL MODEL --- p.5 / Task Level Constructs --- p.7 / Purpose of the Present Study --- p.10 / Chapter III. --- METHODOLOGY --- p.12 / Power Analysis --- p.12 / Setting and Sample --- p.12 / Measures --- p.13 / Perceived Motivational Job --- p.13 / Characteristics Growth Need Strength --- p.16 / Job Satisfaction --- p.17 / Task-Level Affections --- p.19 / Analysis --- p.21 / Chapter IV. --- RESULTS --- p.22 / Chapter V. --- DISCUSSION --- p.28 / Limitations --- p.28 / Summary and Conclusion --- p.30 / BIBLIOGRAPHY