by Fu Yuen Yeh. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves [40-41]). / LIST OF TABLES --- p.iv / ABSTRACT --- p.v / ACKNOWLEDGEMENT --- p.vi / CHAPTERS Page / Chapter 1. --- INTRODUCTION --- p.1 / Chapter 2. --- BACKGROUND --- p.2 / Grouping of Loans --- p.3 / Risk Management in Commercial Banks --- p.4 / credit risk / liquidity risk / interest rate risk / fraud risk / Risk Management in International Banking --- p.8 / Loan Diversification --- p.10 / industry diversification / geographic diversification / Loan Policies --- p.15 / Chapter 3. --- METHODOLOGY --- p.17 / Chapter 4. --- FINDINGS AND DISCUSSIONS --- p.19 / Respondent Profile --- p.19 / Existence of formal loan diversification policies --- p.22 / Credit concentration policy --- p.23 / Diversification strategies --- p.24 / Concentration control --- p.27 / Currency risk --- p.28 / Currency composition of loan portfolio --- p.29 / Respondents' Opinion --- p.29 / Chapter 5. --- CONCLUDING DISCUSSIONS --- p.31 / APPENDICES / Chapter A.1 --- Balance Sheet: All authorised institutions / Chapter A.2 --- Interbank lending: by country of origin / Chapter A.3 --- Loans and advances analysed by currency denominations / Chapter A.4 --- Loans for use inside and outside Hong Kong / Chapter A.5 --- Questionnaire sample / Chapter A.6 --- Summary of questionnaire responses / BIBLIOGRAPHY

by Lam Yin-shing Donald & Ho Chi Hung. / Includes Chinese questionnarie. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaves 103-107). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES --- p.vi / ACKNOWLEDGEMENTS --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / The Banking Industry --- p.1 / Corporate Banking in Hong Kong --- p.4 / Market Characteristics of Corporate Sector --- p.13 / Chapter II. --- THIS STUDY --- p.16 / Purpose of the Study --- p.16 / Justification of the Study --- p.16 / Scope of the Study --- p.20 / Chapter III. --- RESEARCH METHODOLOGY --- p.22 / Research Design --- p.22 / Sample Selection --- p.23 / Survey Design --- p.23 / Questionnaire Development --- p.24 / Timing of the Survey --- p.25 / Chapter IV. --- ANALYSIS OF FINDINGS --- p.26 / Response Rate --- p.26 / Demographics of the Samples --- p.27 / The Most Important Banks --- p.35 / Usage of Banking Services --- p.38 / Factors Inducing Bank Switching --- p.44 / The Best Banks --- p.49 / Determinant Attributes of Banks / Banking Services Excluding Lending Policy --- p.50 / Bank's Lending Policy re Determinant Attributes --- p.54 / Chapter V. --- LIMITATIONS OF THE STUDY --- p.57 / Non-Response Bias --- p.57 / Response Bias --- p.58 / Sample Selection Bias --- p.59 / Language Used in Questionnaire --- p.60 / Chapter VI. --- COMPARISON OF STUDIES --- p.61 / Studies in Other Parts of the World --- p.63 / Study of KK Chan and S M Ma --- p.67 / Chapter VII. --- RECOMMENDATIONS --- p.74 / Market Segmentation --- p.75 / Market Positioning --- p.77 / Marketing Strategies --- p.78 / Other Recommendations --- p.81 / Directions for Future Research --- p.85 / Chapter VIII. --- CONCLUSIONS --- p.86 / APPENDICES --- p.88 / BIBLIOGRAPHY --- p.103

by Lam Yu-Kan, Wong Yik. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2003. / Includes bibliographical references (leaf 74). / ABSTRACT --- p.3 / TABLE OF CONTENTS --- p.5 / Chapter / Chapter 1. --- INTRODUCTION OF THE BANKING INDUSTRY IN HK --- p.6 / Chapter 2. --- BRIEF HISTORY AND CORPORATE STRATEGIES (WITH CHANGES OVER THE HISTORY) --- p.7 / Chapter 3. --- OPERATING AND FINANCIAL PERFORMANCE EVALUATION ..… --- p.16 / Chapter 4. --- LONG-TERM INVESTMENT POTENTIAL --- p.57 / Chapter 5. --- CONCLUSIONS AND RECOMMENDATIONS --- p.68 / BIBLIOGRAPHY --- p.74

by Fung Cheuk-Hing, Wang Suk-Ching Anita. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 87-89). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.vi / LIST OF ABBREVIATIONS --- p.vii / ACKNOWLEDGMENT --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- LITERATURE REVIEW --- p.4 / Privacy Protection Act --- p.4 / A Survey of Privacy in the Workplace --- p.5 / Chapter III. --- PERSONAL DATA (PRIVACY) ORDINANCE --- p.8 / Events that led to the Enactment of the Ordinance --- p.8 / An Overview of the Ordinance --- p.10 / Chapter IV. --- METHODOLOGY --- p.14 / Chapter V. --- RESULTS --- p.17 / Privacy Commissioner's Office (PCO) --- p.17 / The Hong Kong Institute of Human Resource Management (IHRM) --- p.23 / Bank A --- p.26 / Recruitment and Selection --- p.26 / References --- p.27 / Employee Records --- p.28 / Data Relating to Ex-employees --- p.28 / Training and Development --- p.29 / Compensation and Benefits --- p.30 / Data Storage and Security --- p.30 / Data Transfer and Transmission --- p.30 / Appraisal and Potential Assessment --- p.30 / Disciplinary Records --- p.31 / Exit Interview --- p.31 / Others --- p.32 / Bank B --- p.33 / Recruitment and Selection --- p.33 / References --- p.34 / Employee Records --- p.34 / Data Relating to Ex-employees --- p.35 / Training and Development --- p.35 / Compensation and Benefits --- p.35 / Data Storage and Security --- p.35 / Data Transfer and Transmission --- p.36 / Appraisal and Potential Assessment/Disciplinary Records --- p.36 / Exit Interview --- p.36 / Others --- p.36 / Bank C --- p.37 / Recruitment and Selection --- p.38 / References --- p.38 / Employee Records --- p.38 / Data Relating to Ex-employees --- p.39 / Training and Development --- p.39 / Compensation and Benefits --- p.39 / Data Storage and Security --- p.39 / Data Transfer and Transmission --- p.40 / Appraisal and Potential Assessment --- p.40 / Disciplinary Records --- p.40 / Exit Interview --- p.40 / Others --- p.41 / Chapter VI. --- ANALYSIS OF RESULTS --- p.43 / "Overview of Bank A, B and C's Interview Results" --- p.43 / Evaluation on Compliance Level --- p.45 / Recruitment and Selection --- p.46 / References --- p.47 / Employee Records --- p.48 / Data Relating to Ex-employees --- p.48 / Training and Development --- p.49 / Compensation and Benefits --- p.49 / Data Storage and Security --- p.50 / Data Transfer and Transmission --- p.50 / Appraisal and Potential Assessment/Disciplinary Records --- p.50 / Exit Interview --- p.50 / General --- p.50 / Dynamics Between the PCO and Human Resource Practitioners --- p.51 / Dynamics Between the PCO and IHRM --- p.53 / Dynamics Between IHRM and Human Resource Practitioners --- p.53 / Comparison with Linowes' Survey Results --- p.54 / Chapter VII. --- RECOMMENDATIONS --- p.56 / Privacy Commissioner's Office (PCO) --- p.56 / The Hong Kong Institute of Human Resource Management (IHRM) --- p.57 / "Bank A, B and C" --- p.57 / Chapter VIII. --- LIMITATIONS --- p.59 / IX. CONCLUSIONS --- p.60 / APPENDIX --- p.62 / BIBLIOGRAPHY --- p.87

by Li Sau Ying, Tam Yuk Lin, Anita. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves 78-79). / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.iii / LIST OF APPENDICES --- p.v / ACKNOWLEDGMENTS --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Objectives --- p.2 / Assumptions --- p.2 / Methodology --- p.3 / Scope of Study --- p.4 / Current Situation --- p.4 / The Hongkong Bank / Standard Chartered Bank / Dah Sing Bank / Chapter II. --- LITERATURE REVIEW / Comparison of Management Culture and Education Between the PRC and Hong Kong --- p.12 / Focus / Socio-Economic Context / Ideological Influences / Mindset / Management Context / The Need for Gradual Integration --- p.18 / Principles for Training PRC Graduates --- p.19 / Needs-Based Training / Participation by PRC Graduates at Design Stage / Emphasis on Experience Sharing / Emphasis on Practice / Chapter III. --- THE TRAINING PLAN / Target Group for Training --- p.22 / Target Interviewees --- p.22 / Training Needs Analysis --- p.23 / Objectives --- p.23 / Sources of Information --- p.24 / Values of the Hong Kong Retail Banking Industry / Interview with the PRC Graduates working as Tellers or Clerks and their Line Managers in the Hong Kong Retail Banking Industry / Interview with PRC Graduates Studying MBA in Hong Kong / Annual Performance Appraisal of Existing PRC Graduates working as Tellers or Clerks / Job Descriptions of Supervisor of the Hong Kong Retail Banking Industry / Training Needs Identified --- p.31 / Stage I / Culture / Working Style / Customer Service / Technical Knowledge / Stage II / Technical Skills / """Soft"" Skills" / Training Methods Identified --- p.33 / Training Objectives --- p.33 / Structure of the Training Program --- p.33 / Training Method --- p.37 / Expected Results --- p.38 / Evaluation --- p.40 / Criteria / Frequency / Assessor and Format / Chapter IV. --- CONCLUSION --- p.43 / APPENDICES --- p.45 / BIBLIOGRAPHY --- p.78

by Cheng Chi Kin, Wong Siu Yuen, Michael. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2000. / Includes bibliographical references (leaves 61-63). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.v / ACKNOWLEDGMENT --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- BASIC PRINCIPLES OF CREDIT RISK MANAGEMENT --- p.5 / Establishing an appropriate Credit Risk Environment --- p.7 / Operating under a Sound Credit Granting Process --- p.9 / "Maintaining an Appropriate Credit Adminstration, Measurement and Monitoring Process " --- p.13 / Ensuring Adequate Controls over Credit Risk --- p.17 / Chapter III. --- CREDIT RISK MANAGEMENT IN CHINA BANKING INDUSTRY --- p.19 / Development of Chinese Banking Industry --- p.19 / Business Lending in China --- p.22 / Special Issues --- p.24 / Chapter IV. --- CREDIT GRANTING IN HONG KONG BANKS --- p.33 / The Lending Process --- p.35 / Internal Rating System --- p.38 / Internal Control --- p.40 / Illustrative Scenarios --- p.41 / Credit Control Principles --- p.43 / Chapter V. --- COMPARISON BETWEEN PRACTICES IN HONG KONG AND CHINESE BANKS --- p.45 / Structures and Responsibility --- p.45 / Internal Rating System --- p.47 / Division of Labour and Performance Appraisal --- p.51 / Monitoring Process --- p.52 / Overdraft --- p.52 / Non-performing Loan --- p.53 / Chapter VI. --- CONCLUSION --- p.54 / APPENDIX --- p.58 / BIBLIOGRAPHY --- p.61