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Abstract Along with the increasingly developed computer technology and the wide application of Internet, the use of Internet has been more and more diverse. The function of narrowband network that was limited in the transmission of texts and basic graphs cannot meet the needs of the transmission of multimedia which is consisted of audio, data, video, etc. Therefore, the broadband network has gradually become the mainstream of the network application. The objectives of this study are to discuss the technologies commonly applied in broadband network and to find out how the function of broadband network could be promoted in Taiwan. This study is an industrial policy research. The comparative analysis was conducted on the secondary data collected from both domestic and foreign sources. As shown by the statistics, the number of broadband subscribers has been increasing rapidly in both domestic and foreign areas. This reflects the rising demand of broadband. The conclusions of the study are as follows: 1. The government policy and the industry support make the number of broadband subscriber increase sharply. 2. ADSL and Cable Modem are the technologies commonly adopted among various countries. 3. The economy factor is the primary consideration in adopting the broadband technologies. 4. The content of network is the key factor to the popularity of broadband network. 5. The popularity of broadband network will promote the electronic commerce. There are five suggestions in this study: 1. To install a full optical-fiber network. 2. To accelerate the network into the Internet Protocol one. 3. To cultivate the software professionals. 4. To rationalize the fee of broadband network. 5. To implement the policy on speeding up the construction of broadband network. Key word: Internet, Broadband network, ADSL, Cable Modem

Service Requirements and Strategy of Broadband Cable Networks

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Title of Thesis¡GService Quality and Customer Satisfaction of ADSL Broadband Network¡GA Case Study of Chunghwa Telecom Total Pages¡G108 Name of Institute¡GGraduate Institute of Information Management National Sun Yat-Sen University Graduate date¡GJune,2002 Advisor¡GChin-fu Ho Name of Student¡GWen-Jong Leu Abstract The open telecom market causes the telecom business to be competitive and obvious and each telecom company invests an amount of cost to gain more customers. As a result of the increase in consumer consensus, most telecom companies are dedicated to create a variety of newer, faster and more stable telecom products and consistently lower the prices. Besides, in order to sustain loyal customers and attract new customers, providing high-quality service becomes the most important strategy. Even though Chunghwa Telecom today has taken a great part in ADSL market, it should think much of customers and make an effort to provide them with good ADSL broadband network products¡Bservice quality and satisfactory service to defend and enlarge the market. This thesis discusses ADSL broadband network, service quality, customer satisfaction and the development of Chunghwa Telecom. The structure of this study is constructed based on the concept to SERVQIAL submitted by three scholars like Parasuraman(PZB) and the research on the users of Chunghwa Telecom ADSL in Kaohsiung area with the analytic tool of SPSS software.The purpose of this study is to discuss the difference between customers expectations and recognition and examine the relevance between service quality factor and customer satisfaction. The Conclusion of This Study: 1. Customers' expectations to ADSL are not compatible with their recognitions because ADSL service is not as good as what they expect. Customers also expressed that the performance of Chunghwa Telecom didn't reach their expectations. 2. The relationships between customers perceived degree of ADSL overall service quality, ADSL service quality factor perceived degree, and overall satisfaction are positively relevant. In other words, customers have more perceived degree of ADSL overall service quality or five factors perceived degree of ADSL service quality, including "Tangibility," "Reliability," "Responsiveness," "Assurance," and "Empathy," then customers are more satisfied with the ADSL overall satisfaction. 3. Based on the variable of population statistics on customers, different ages distinctively have diverse perceived degree of ADSL overall service quality. Furthermore, this result is reflected on the relationship between the ages and ADSL service quality five factors perceived degree. Customers at the age of under 20 and from 20 till 40 have much more different perceived degree of ADSL overall service quality and five factors. 4. Based on the variable of population statistics on customers, only sex difference causes different overall satisfaction with ADSL service. Male customers are more satisfied with the service than female ones. Therefore, telecom companies like Chunghwa Telecom should improve service quality, especially to female customers. Besides, customers with different sexes have different perceived degree of one factor on ADSL service quality, "Responsiveness," but the other four factors have no obvious difference.

Abstract This research is based on the WeMET Wireless Broadband Corp., the greatest wireless broadband provider in Kaohusiung. We integrate business resource of WeMET, industrial background in Kaohsiung, channel advantage about ISP, and dynamic feature from IP, then creating new ads media with digital narrowcasting media service by using wireless broadband network. Depending on the business plan with highly narrowcasting ads service, we can establish the market segment against the tradition ads channel, and go deep into the economical recovering market in Kaohsiung. This research gathers many references about broadband network, ISP, outdoor and narrowcasting media, as well as economical development in Kaohsiung. The research also investigates and interviews ads provider, store keeper and customer. By using such data, we can create the business plan due to this research, and analyze the advantage and development strategy depending on the ads service. In order to prove the availability of this plan, we evaluate the financial performance and make the sensitivity analysis in conclusion. Based on the empirical result, comparing to traditional outdoor ads, the advantage of this business plan is , and reduce the channel cost about setting up ads equipment. Besides, not only the characteristic of narrowcasting media can save media resource, but also increase the matching efficiency, and create the long tail effect, which reduce ads quantity and raise ads quality.

Der flächendeckende Breitbandausbau geht voran. Damit bis spätestens 2018 jeder Haushalt in Deutschland mit mindestens 50 Mbit je Sekunde surfen kann, stellt der Bund für die Kommunen seit November Hilfsmittel in Höhe von 2,7 Milliarden Euro bereit. Handlungsbedarf ist dringend gegeben, denn das Vorhandensein einer bedarfsgerechten und funktionstüchtigen Netzinfrastruktur ist im interkommunalen Wettbewerb ein bedeutender Standortfaktor. Die Dringlichkeit einer flächendeckenden Glasfaserversorgung in Deutschland wird insbesondere im ländlichen Raum sichtbar.

Die Verfügbarkeit von Breitbandnetzen wird für die Sicherung und Weiterentwicklung des Wirtschafts-, Technologie- und Tourismusstandortes Sachsen immer wichtiger. Eine gute Nachricht gleich zu Beginn: Das Land Sachsen stellt seit Ende letzten Jahres Fördermittel für den Aufbau von Breitbandnetzen auch für die zukunftsfähigen Next-Generation-Access-Netze (NGA) zur Verfügung. Zuwendungsempfänger sind neben Gemeinden, Landkreisen, Verwaltungsgemeinschaften und Gemeindeverbände auch Eigenbetriebe und Zweckverbände. Das ließ viele Zuhörer auf der Informationsveranstaltung „Breitband und Straßen als kommunale Herausforderung“ am 26. März 2015 in Leipzig aufhorchen.