Thesis (MBA (Business Management))--University of Stellenbosch, 2009. / ENGLISH ABSTRACT: Successful strategy implementation is necessary in order for a strategic plan to be worthwhile for a business. Research has indicated that companies are often weak at strategic execution and it is held that weak execution is often the reason for a failed strategy or business. The execution of a strategy is, however, far more complex and difficult than the formulation of a good strategy. A reason for this is the fact that relatively few conceptual models for strategy execution exist while this field attracts less attention in research than the field of strategy formulation. Recent publications focus narrowly on specific areas such as leadership or performance measurement and fail to integrate these traditional views on business management into a single model for strategy implementation. GrainCo Group, a grain supply chain management company, does not follow a pre-defined strategy execution methodology and could, as a result, be missing out on profitable business opportunities. The group’s management team agrees that its ability to successfully execute strategy is hampered by a lack of such a methodology. This forms the basis for this research report where the question asked is the following: What framework can GrainCo Group adopt in an effort to improve strategy execution in the Group? It was found that strategy execution spans all aspects of business management and cannot be viewed in isolation. Strategy implementation should therefore be seen as an integrated, boundary-less set of activities where information flows unrestricted between all business units and constant focus is placed on both “hard” and “soft” management issues. Information flows and clarity about decision rights are of critical importance when applying a process perspective to business management. Strategy implementation cannot be viewed as a distinct event and should become inherent in the company’s management style. It was further suggested that the GrainCo Group adopt a combination of two of the most representative strategy implementation methodologies together with changes to a number of important elements of management style. / AFRIKAANSE OPSOMMING: Die vermoë om ‘n sakestrategie suksesvol uit te voer is ‘n noodsaaklike voorvereiste vir ‘n strategiese plan om van waarde te wees. Navorsing het aangedui dat maatskappye dikwels nie goed vaar in die uitvoering van sakestrategie nie en dat swak uitvoering dikwels lei to die ondergang van ‘n besigheid of strategie. Die uitvoering van ‘n strategie is egter baie meer kompleks as die blote formulering daarvan. ‘n Rede vir bogenoemde is die feit dat daar relatief min konseptuele modelle vir die uitvoering van sakestrategie bestaan terwyl hierdie veld minder aandag trek in navorsing as die formulering van strategie. Onlangse publikasies fokus op spesifieke areas soos leierskap en prestasiemeting en slaag nie daarin om hierdie tradisionele areas van bestuur te kombineer in ‘n enkele model vir die uitvoering van sakestrategie nie. GrainCo Groep, ‘n graan-voorsieningsketting bestuursmaatskappy, maak tans nie gebruik van ‘n spesifieke model vir die uitvoering van sakestrategie nie en die groep se bestuurspan stem saam dat sy vermoë om strategie suksesvol uit te voer hierdeur ondermyn word. Voorgenoemde vorm die basis van hierdie navorsingsverslag waarin die volgende vraag gevra word: Watter raamwerk vir die uitvoering van sakestrategie kan die GrainCo Groep aawend om meer suksesvol te wees met die uitvoering van strategie? Navorsing het getoon dat die uitvoering van strategie alle aspekte van sakebestuur aanraak en dat dit nie in isolasie gesien kan word nie. Uitvoering behoort gevolglik gesien te word as ‘n grenslose, geïntegreerde reeks van aktiwiteite waar inligting onbelemmer vloei tussen alle sake-eenhede terwyl gereelde aandag gegee word aan die “harde” en “sagte” aspekte van sakebestuur. Die vloei van inligting en duidelikheid oor besluitnemingsregte is van kritieke belang in so ‘n geïntegreerde model. Die uitvoering van strategie kan ook nie in isolasie gesien word nie en behoort ‘n integrale deel te vorm van ‘n onderneming se bestuurstyl. Dit word voorgestel dat die GrainCo Groep ‘n kombinasie van die twee mees verteenwoordigende modelle vir die uitvoering van sakestrategie aanneem tesame met die aanpassing van ‘n aantal belangrike elemente van die maatskappy se bestuurstyl.

Thesis (MBA)--Stellenbosch University, 2008. / ENGLISH ABSTRACT: There has been a dramatic increase in the use of the drug methamphetamine, also known locally as tik, in the Western Cape, specifically in Cape Town. This trend impacts the availability and the quality of labour as well as the productivity of current employees. The presence of tik abuse in the workplace represents both legal and ethical challenges to employers. The Labour Relations Act of 1995 states that employers must ensure a safe working environment for their employees. The actions of tik users tend to increase the risk of injuries at work and the occurrences of workrelated accidents that may harm others. Social responsibility requires employers to operate their business in an honourable manner, to provide good working conditions and to work actively to better the quality of life of the local communities where it operates. This responsibility translates into helping the tik users that they employ. The current relationship between employer and employee regarding tik is marred by conflict and misunderstanding. Employers seem unsure what to do and are unaware of how far-reaching tik abuse is. Tik abuse causes many problems for employees and also for their family and friends. By gathering information in a structured way the study aims to improve the understanding of employers so that they can help and prevent tik-related problems in the future. The study utilized descriptive qualitative research in the form of a questionnaire given to recovering tik users at two treatment centres in Cape Town, SANCA and De Novo. The research ran for about a month and gathered 82 usable questionnaires. Results, along with a literature study, were used to create a framework to guide employers on identifying tik users and on how to deal with them. The framework, the Tik Identification and Intervention Protocol (TIIP), contains criteria to help identify employees that may be using tik. The study showed that many international trends are evident in Cape Town. Approximately 40% of participants indicated that they were absent from work more often than prescribed by labour legislation; 70% of participants experienced that tik affected their ability to perform their duties; 32% of participants admitted that they stole to obtain funding for their drug habit. Some new findings became evident, such as the impact of the family on the participant's decision to go for treatment. The Western Cape's treatment centres are severely hampered by a lack of resources and are incapable at present of dealing with the current flood of patients. While plans are in place to rectify this, it is clear that in the short term at least, employers will have to take up more of the slack. The recovery process for a drug addict takes a long time; experts suggest it may take up to two years. Therefore employers need to be involved and create support programs at work to assist employees in their recovery. Employees can be cured from their dependency on tik, so that they can become healthy and contribute to the community and to their employer. / AFRIKAANSE OPSOMMING: Daar is 'n dramatiese toename in die voorkoms en gebruik van metaphetamien (plaaslik bekend as tik) in die Wes-Kaap, spesifiek in Kaapstad. Die tendens het 'n impak op die verskaffing en die kwaliteit van beskikbare arbeid, sowel as die produktiwiteit van huidige werknemers. Die voorkoms en gebruik van tik in die werksplek het beide wetlike en etiese uitdagings vir werkgewers. Die Arbeidswet van 1995 verklaar dat die werkgewer daarvoor verantwoordelik is om te verseker dat hul werksplek veilig is vir hul werknemers. Tik gebruikers verhoog die risiko en die voorkoms van werksbeserings en werksongelukke wat ander werknemers ook mag beinvloed. Sosiale verantwoordelikheid vereis van werkgewers om hul besighede op 'n eerbare wyse te bestuur, om goeie werksomstandighede te verseker en 'n aktiewe bedrae te lewer in die plaaslike gemeenskap waar hulle hul ook mag bevind. Die verantwoordelikheid sluit tik gebruikers in. Die huidige verhouding tussen werkgewers en werknemers in verband met die misbruik van tik word gekenmerk deur konflik. Werkgewers blyk onseker te wees ten opsigte van wat hul te doen staan en hoe verreikend die impak van die misbruik van tik mag wees. Die misbruik van tik veroorsaak 'n menigte probleme vir werknemers, sowel as vir hul vriende en families. Hierdie studie poog am deur 'n gestruktureerde wyse informasie te versamel met die doel om die begrip van werkgewers te verbeter, sodat hul tik gebruikers kan help en tik-verwante probleme in die toekoms kan voorkom. Die studie is beskrywend kwalitatief van aard en gebruik 'n vraelys om informasie te versamel by twee behandelingsentrums in Kaapstad, SANCA en De Novo. Die navorsing het vir omtrent 'n maand geduur waarna 82 bruikbare vraelyste ingewin is. Die resultate, sowel as die literatuurstudie wat gedoen is, is gebruik om 'n raamwerk op te stel wat werkgewers kan help om tik gebruikers te identifiseer, sowel as hoe om hulle te ondersteun. Die eerste gedeelte van die raamwerk, die Tik Identifikasie en Ingrypings Protokol (TIIP), bestaan uit kriteria wat gebruik kan word om werknemers te identifiseer wat tik gebruik. Hierdie studie het gewys dat verskeie internasionale tendense sigbaar is in Kaapstad. Ongeveer 40% van die deelnemers het aangewys dat hulle meer as die wetlike hoeveelheid dae afwesig was van die werk, 70% van die deelnemers het erken dat tik hulle vermoe am hul werk behoorlik te kan doen beinvloed het en 32% van die deelnemers het erken dat hulle gesteel het om geld te verkry am tik te koop. Die studie het daarop gedui dat die familie 'n integrale rol gespeel het in die deelnemers se besluit om vir behandeling te gaan. Dit blyk dat die Wes-Kaapse behandelings-hulpbronne ver te kort skiet om die saak te hanteer. Daar is tans planne in plek am die probleem die hoof te bied, maar dit is duidelik dat in die korttermyn, werkgewers 'n groter rol sal moet speel. Die herstelproses is van lange duur, en kenners meen dat dit tot twee jaar mag neem voor tik gebruikers volkome herstel het. Die werkemers het ondersteuning nodig gedurende hierdie moeilike proses. Die studie het bevind dat werknemers herstel en gesond kan word om weer 'n bydrae te kan lewer vir beide die werkgewer en die bree samelewing.

Thesis (MBA)--Stellenbosch University, 2011. / The purpose of the study is to investigate the feasibility and sustainability of producing biodiesel from Jatropha, which contains oil in its seeds by using the Rainbow Biotech economic intervention or also known as the Distributed Food and Fuel Plantation (DFFP) model. The DFFP model is an effective mechanism for producing food and fuel in conjunction with each other, without the biodiesel production influencing the production of food in an adverse way. This is very important, as food security is a high priority for Africa, in order to address the problem of hunger and poverty. Biodiesel produced from Jatropha is an eco-friendly and sustainable alternative to fossil fuel diesel, as it is a carbon neutral fuel. Jatropha cultivation will also create much needed employment in the rural areas of Africa, which has the highest need for socio-economic development on the continent. Jatropha also has the ability to grow on marginal soils and wastelands. Africa has vast open spaces on which Jatropha, as a biodiesel source, can be cultivated without infringing on food production areas. The energy return of the whole production cycle of Jatropha biodiesel is nevertheless a source of much debate. Most stakeholders felt that the energy return is negative. No agreement has yet been reached about whether the energy content of the by-products from biodiesel must be included in the integrated energy balance equation. In order to make biodiesel from Jatropha a sustainable alternative for small farmers in the Southern African Development Community (SADC), government and regional policies will have to support it by promoting it actively. This will generate interest from global biodiesel investors who will then be willing to invest in projects based on the DFFP model of economic development. The DFFP model offers investors economic returns on investment of between 29 and 33 per cent and payback periods of less than four years. It is a very attractive economic development instrument, as it will ensure equitable and sustainable economic and rural expansion in SADC. Ultimately, this model has the potential to create a better life for all the inhabitants on the African continent. Rainbow Biotech (the DFFP model), as an economic development mechanism, will therefore indeed be the next big thing for the SADC in the future.

Thesis (MBA)--University of Stellenbosch, 2011. / On 16 January 2004, the Parliament of the Republic of South Africa published the Draft Regulations to the Medicines and Related Substances Act No. 101 of 1965 (Republic of South Africa, 2010a) for comments due by 16 April 2004. These regulations would change the retail pharmacy landscape that generations of pharmacists had become dependent on in supporting themselves and the communities that they served. These regulations proposed a single exit price (SEP) that manufacturers might charge pharmaceutical wholesalers, which included the distribution cost. The wholesaler in turn would sell the pharmaceutical to the pharmaceutical retailer at the listed SEP, thus prohibiting discounts and in the process creating transparency in the pharmaceutical industry. This transparency would ensure that all people would pay the same price for their medication with the aim of making it affordable and available to those in need. Preceding these draft regulations was the amendment to the Pharmacy Act No. 53 of 1974 (Republic of South Africa, 2010c) concerning pharmacy ownership, which allowed non-pharmacist and legal entities to own pharmacies as of 2003. This amendment posed the first external threat to the autonomy of pharmacists regarding independent pharmacy ownership. Pharmacists now had to compete not only amongst themselves but also with large corporate food and health shops with in-house pharmacies. The resources and capabilities inherent to independent community pharmacies given the events of the past few years proved inadequate in competing with the corporate retailers. These two amendments to acts that influenced the existing pharmacy landscape posed a real threat to the sustainability of independent pharmacy business models. This paper investigates the issues that independent community pharmacies in South Africa are facing and their strategic options in the pharmaceutical and services value chain.

Thesis (MBA)--University of Stellenbosch, 2011. / Ground handling is a key component of the air transport logistics supply chain as it facilitates the mobility of cargo and people from one destination to another. Ground handling facilitates international trade hence its existence is critical to the competitiveness of a nation. Airline businesses usually overshadow ground handling due to the historical dominance of airlines in the aviation industry. The importance and effectiveness of the ground handling function as part of the air transport business is fast becoming a global issue as the industry is slowly emerging. The following tenets of ground handling are fast becoming key issues in the air transport business: passenger handling, cargo handling, handling ramp handling, baggage handling, equipment, safety, security, and human resources. Ground handling players are mainly concerned with productivity, profitability and maximising returns on investment. Dwindling revenue, unsustainable profit margins, low productivity and low customer satisfaction and loyalty are terms no shareholder or business leader wants to hear. This research will give insight into ground handling best practices that are a panacea for the industry. The ground handling business is time sensitive and requires massive investment. Therefore, sustainable best practices are the right ingredient for customer loyalty and business success. The focus on ground handling in South Africa and Zimbabwe will help in assessing the level of development in each country. This will aid in recommending best practices for the industry taking into account different country-specific risks and operational conditions. There are few studies in the field of ground handling and it is an industry not many individuals know about. Many ground-handling executives admit that the industry absorbed them by accident and not by design. They only realise the importance of the industry when they are in it. This research is a practical study meant to bring out solutions to the industry.

Thesis (MBA)--Stellenbosch University, 2008. / ENGLISH ABSTRACT: The improvement of economic growth and development is a strategic priority for the South African government. It is important in all developing economies, but more so in South Africa due to the abnormally high levels of poverty, unemployment and income inequality. Substantive failure in addressing these circumstances may lead to social unrest in a democracy that is still in many respects in its infancy. AsgiSA is an initiative that was launched in 2006 as a further development on the first two developmental strategies followed post 1994, namely the Reconstruction and Development Programme and the Growth, Employment and Redistribution strategy. This research study sets out to examine the background to AsgiSA, its binding constraints and challenges facing the initiative. In doing so, the report draws comparisons with two other successful developing economies, namely Chile and Malaysia. These countries were chosen because of the social, economic and political similarities they share with South Africa. The report examines the concept of binding constraints as espoused by AsgiSA and focuses specifically on the volatility and level of the rand, the skills constraint and the regulatory environment. The research shows that there is no compelling evidence that a particular level of the rand should be targeted. The volatility of the rand is however a constraint to economic growth as represented by export growth. The shortage of suitable skills in the labour force is found to be a significant constraint to economic growth and development. The origin of this skills constraint is found in a combination of the economic and political history. South Africa's economic and political development path did not promote a diversified and skilled labour force which is well placed to capitalise on the opportunities of global trade. The lack of educational advances after 1994 has not improved this dilemma, and in recent years immigration has exacerbated the problem. Together with the skills constraint, the current regulatory environment acts as a significant constraint to economic growth. The regulatory burden is increasing and it was found that the burden is disproportionately carried by medium and small enterprises. A comparison with the successes of Chile and Malaysia shows that government has a very important role in facilitating economic growth in developing countries. Market oriented policies aimed at regulatory reforn, liberalisation and integration with the world economy lead to superior economic growth and development. The ability to change and even abandon strategies which prove to be unsuccessful and laden with ideology is required. AsgiSA is found to be a sound approach to economic growth and development in South Africa. With the exception of the level of the rand, the constraints identified all have significant negative influences on the economy. The document has however not been followed up with enough concrete and practical plans to give effect to its objectives. To ensure AsgiSA reaches its objectives it will be necessary for the government to act with political will and administrative competence in implementing the reforms that address the binding constraints. It is doubtful if the current government possesses the will and competence to give effect to the measures that will make a success of Asgisa. / AFRIKAANSE OPSOMMING: Die bevordering van ekonomiese groei en ontwikkeling is 'n strategiese prioriteit van die Suid-Afrikaanse regering. Belangrik vir alle ontwikkelende ekonomiee, is dit veral die geval in Suid-Afrika weens die hoe vlakke van werkloosheid, amnoede en inkomste ongelykhede. Wesenlike mislukking om hierdie probleme aan te spreek kan lei tot sosiale onrus in 'n demokrasie wat in vele opsigte in sy kinderskoene staan. AsgiSA is geloods in 2006 en is 'n uitbreiding van die eerste twee ekonomiese strategiee wat gevolg is na 1994, naamlik die Heropbou-en Ontwikkelingsprogram en die Groei-, Indiensneming- en Herverdelingstrategie. Hierdie studie het ten doel 'n ondersoek na die agtergrond van AsgiSA, die geidentifiseerde beperkings en die uitdagings van die inisiatief. Die studie tref vergelykings met twee suksesvolle ontwikkelende ekonomiee, naamlik Chile en Maleisie. Hierdie lande is gekies weens sosiale, ekonomiese en politieke ooreenkomste met Suid-Afrika. Die studie ondersoek die beginsel van bindende beperkings soos verval in AsgiSA en fokus op die vlak en wisselvalligheid van die rand, die gebrek aan vaardighede en die regulatoriese omgewing. Daar word bevind dat daar geen sterk bewyse is dat die vlak van die rand 'n langtermyn beperking op ekonomiese groei het nie. Die wisselvalligheid van die rand dien egter as 'n beperking op ekonorniese groei soos veral verteenwoordig deur groei in uitvoere. Die tekort aan geskikte vaardighede in die arbeidsmark is 'n wesenlike beperking tot ekonomiese groei en ontwikkeling. Die ontstaan van hierdie beperking is te wyte aan die ekonomiese en politieke ontwikkelingsgeskiedenis van Suid-Afrika. Hierdie ontwikkelingsgeskiedenis het nie gelei tot 'n gediversifiseerde en vaardige arbeidsmark wat die geleenthede van internasionale handel kan benut nie. Die gebrek aan vordering in die kwaliteit van opvoedkunde na 1994 en die huidige tendens van geskoolde immigrasie vererger die probleem. Tesame met die vaardigheidstekort dien die huidige regulatoriese raamwerk as 'n wesenlike beperking op ekonomiese groei. Die regulatoriese raamwerk dien as 'n las wat veral op klein en medium besighede ernstige beperkings plaas. 'n Vergelyking met die sukses van Chile en Maleisie toon dat regerings in ontwikkelende ekonomiee 'n belangrike rol speel in ekonomiese ontwikkeling. Markgerigte beleid gemik op regulatoriese hervorming, liberalisering en integrasie met die wereldekonomie lei tot hoer ekonomiese groei en ontwikkeling. Daar is ook getoon dat die vermoe om ideologiese beleid wat nie suksesvol is nie aan te pas of te laat vaar noodsaaklik vir sukses is. Die gevolgtrekking word gemaak dat AsgiSA 'n goeie vertrekpunt tot ekonomiese groei en ontwikkeling is. Met die uitsondering van die vlak van die rand het die geidentifiseerde beperkings 'n wesenlike negatiewe invloed op die ekonomie. AsgiSA word egter nie opgevolg met voldoende praktiese en konkrete planne om die doelwitte te behaal nie. Om te verseker dat die AsgiSA doelwitte behaal word is dit nodig dat die regering met politieke en administratiewe bedrewenheid hervormings deurvoer wat die beperkings aanspreek. Dit is te betwyfel of die huidige regering oor die politieke wil en bevoegdheid beskik om die nodige maatreels aan te gaan wat AsgiSA se sukses sal verseker.

Thesis (MBA)--University of Stellenbosch, 2007. / ENGLISH ABSTRACT: Zimbabwe’s land-reform process has been widely debated and severely criticised, yet seldom been analysed at greater depth. In the transition from startup small-holding farmer to the long-run goal of commercial farmer, Zimbabweans currently experience a phase of increasing “contract farming”. New farmers are producing for contractors who buy up their produce at predetermined prices. Ideally, these contractors or agribusinesses also help the smallholders to get the seeds and fertiliser, obtain the necessary equipment, help with the production technology and assist in other ways. On the basis of interviews with 25 farmers and 12 agribusinesses in different regions of the country, the study tries to asses the merits, risks and preconditions for success of contract farming. The responses from both sides of this contract farming system suggest that overall success will largely depend on the effective co-operation between the two sides and the facilitation of the process by relevant government departments and/or supportive NGOs. Ideally, the lessons to be learned from these transitional reform processes are directly relevant for land reform and agricultural development efforts in other African countries. / AFRIKAANSE OPSOMMING: Zimbabwe se grondhervormingsstelsel is in die jongste tyd wyd bespreek en skerp gekritiseer, maar dit is selde in groter diepte ontleed. In die oorgang van beginners-kleinskaal-boerdery tot die lang-termyn oogmerk van kommersiele boerdery word die land tans gekenmerk deur ‘n vinnig toenemende proses van “kontrak-boerdery”. Nuwe boere produseer vir kontrakteurs wat hul produksie teen voorafonderhandelde pryse opkoop. Op hul beste voorsien dié kontrakteurs ook die saadgoed en kunsmis, verskaf die nodige toerusting, help met die produksie-tegnologie en voorsien ander take. Op die grondslag van diepte-onderhoude met 25 kleinboere en 12 landboubesighede in verskillende dele van die land, probeer die studie die meriete, risikos en suksesvoorwaardes van hierdie stelsel van kontrakboerdery te bepaal. Terugvoering van die twee kante van dié stelsel toon dat sukses grootliks afhang van die effektiewe samewerking en interaksie van die twee partye tot die stelsel asook ondersteuning deur die betrokke staatsdepartemente en ander ondersteunende organisasies. Lesse geleer uit hierdie studie van Zimbabwe se hervormingsproses behoort direk relevant te wees vir soortgelyke hervormingsprosesse in ander Afrikastate.

Thesis (MBA)--Stellenbosch University, 2008. / ENGLISH ABSTRACT: The natural environment has gained intensified importance in recent years (Stern, 2007) as the depletion of free natural resources and creation of non-intentional by-products speeds up. Especially air quality-related issues such as carbon dioxide emissions caused by non-intentional by-products from fuel combustion intensify the pressure on nature and thereby on human beings. Global commitments to greenhouse reduction by different nations, manifested in the Kyoto Protocol, increase the pressure on the economic environment as they force nations and in particular companies to reduce their greenhouse gas emissions to the agreed levels. This means that companies unable to meet the emission targets are forced to acquire additional emission rights. This has an impact on the value of a company. The lower the emissions, the more emission rights can be sold on the carbon markets. Furthermore, the less natural environmental risk a company is exposed to, the higher its value. In general, the risk reductions result from creating benefits for the natural environment. This research project shows how the natural environment impacts on the value of a company. It considers the green value, described as the overall tradable benefit from the reduction of non-intentional by-products, of a small liquid-petroleum-gas (LPG)-converting company. It is assumed that emission benefits created through the reduction of relevant marketable byproducts will lead to emission credit notes, equal to emission rights, offered to companies at the carbon spot market. This enables the companies participating on the carbon market to buy additional emission rights. This non-empirical report focuses on a study of the theory. Topics such as the global natural environment, awareness of natural environment and willingness to pay for higher quality of the natural environment, traditional valuation, and environmental accounting give an understanding of the subject. In addition, personnel communication was used to discuss relevant market expectations and prospects. The outcome is a valuation approach to determine the potential value of companies. The intention is to show that the value goes beyond a purely financial approach. From the valuation procedure performed one can easily see that the value of a company is strongly influenced by the green value component derived from valued environmental benefits. / AFRIKAANSE OPSOMMING: Die natuurlike omgewing het in die afgelope paar jaar toenemend belangrik geword (Stem, 2007) namate die uitputting van gratis natuurlike hulpbronne en die skep van toevallige neweprodukte toeneem. Veral kwessies wat met die gehalte van lug verband hou, soos koolsuurgasvrystellings wat deur toevallige neweprodukte van brandstofverbranding veroorsaak word, verhoog die druk op die natuur en dus ook op die mens. 'n Wereldwye verbintenis tot die vermindering van die kweekhuis-effek deur verskillende lande, wat in die Kyoto Protokol inslag vind, verhoog die druk op die ekonomiese omgewing, aangesien dit lande, en spesifiek maatskappye, dwing om hulle kweekhuis-gasvrystellings tot by die ooreengekome vlakke te verminder. Dit beteken dat maatskappye wat nie die vrystellingsteikens kan haal nie, gedwing word om bykomende vrystellingsregte te bekom. Dit het 'n impak op die waarde van 'n maatskappy. Hoe laer die vrystellings, hoe meer vrystellingsregte kan op die koolstofmarkte verkoop word. 'n Maatskappy se waarde verhoog indien die risiko rakende die natuurlike omgewing verlaag word. Oor die algemeen is hierdie risikoverminderings die resultaat van die skep van voordele vir die natuurlike omgewing. Hierdie navorsingsprojek toon aan wat die natuurlike omgewing se impak op die waarde van 'n maatskappy is. Dit ondersoek die groen waarde, wat beskryf word as die algehele verhandelbare voordeel uit die vermindering van toevallige neweprodukte, van 'n klein vloeibarepetroleumgas-maatskappy. Die aanname word gemaak dat vrystellingvoordele wat geskep word deur die vermindering van toepaslike verkoopbare neweprodukte daartoe sal lei dat vrystellingskredietnotas, wat gelykstaande aan vrystellingsregte is, aan maatskappye by die koolstoflokomark aangebied sal word. Dit stel die maatskappye wat op die koolstofmark handel dryf in staat om bykomende vrystellingsregte te koop. Hierdie nie-empiriese verslag fokus op 'n studie van die teorie. Onderwerpe soos die globale natuurlike omgewing, bewustheid van die natuurlike omgewing en 'n gewilligheid om te betaal vir 'n natuurlike omgewing van 'n hoer gehalte, en omgewingsrekeningkunde dra by tot 'n beter begrip van die onderwerp. Verder is persoonlike kommunikasie gebruik om toepaslike markverwagtinge en -vooruitsigte te bespreek. Die uitkoms is 'n waardasiebenadering om die potensiele waarde van maatskappye te bepaal. Die doel is om aan te toon dat die waarde verder as 'n suiwer finansie1e benadering strek. Uit die waardasieprosedure wat uitgevoer is, kan maklik gesien word dat die waarde van 'n maatskappy sterk beinvloed word deur die groenwaarde-komponent wat deur gewaardeerde omgewingsvoordele bepaal word.

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: In the highly competitive international wine markets, effective procurement of raw material could prove the difference between success or failure for a wine company. Therefore the researcher embarked on this study to create a model that will assist procurement decision makers in the South African wine industry in the strategic procurement of raw material. In order to create a model for procurement of raw material in the South African wine industry, qualitative research was conducted that included a study of literature, available material, views from experts as well as a content analysis from sample interviews. Procurement officials need to ensure that marketing forecasts are aligned with contracted procurement volumes. Cost, quality and availability should be tightly managed to minimise losses due to unallocated inventory or lack of raw material with sufficient quality or quantity to serve a marketing need. Suppliers should be prioritised in terms of strategic importance and procurement decision-makers should be crystal clear on which strategy to pursue with each quality segment and supplier in order to obtain the right quantity at the desired quantity and most economical price. Procurement decision makers need to evaluate the procurement and market environment for opportunities and threats that might impact on their ability to procure raw material from their supply base, and put measures in place to take control of possible effects of those uncertainties. This includes differentiating between grape procurement and wine procurement to leverage the advantages from both. Procurement officials must establish an action plan to limit the risk of cost, availability and quality by engaging and investing in trusting, loyal relationships with proficient suppliers with capacity. The procurement function should operate in a professional manner, building a track record of pro-active procurement and focus on loyal supplier relationships. / AFRIKAANSE OPSOMMING: In die hoogs kompeterende internasionale wynmarkte kan effektiewe aankope van rou-materiaal die verskil beteken tussen sukses of mislukking vir 'n wynmaatskappy. Daarom het die navorser begin met hierdie studie om 'n model te skep wat besluitnemers van aankope kan bystaan met die strategiese aankoop van roumateriaal in die Suid-Afrikaanse wynbedryf. Om 'n model te skep vir die aankoop van roumateriaal in die Suid-Afrikaanse wynbedryf is kwalitatiewe navorsing gedoen, wat 'n literatuurstudie insluit, sowel as 'n studie van beskikbare materiaal, sienings van kenners en 'n inhoudsanalise van steekproefonderhoude. Aankoopsbeamptes moet verseker dat bemarkingsvooruitskattings en gekontrakteerde aankoopvolumes ooreenstem. Koste, kwaliteit en beskikbaarheid moet streng bestuur word om verliese te beperk wat kan ontstaan deur ongeallokeerde voorraad of 'n tekort aan roumateriaal met genoegsame kwaliteit of hoeveelheid om 'n bemarkingsbehoefte te bevredig. Verskaffers moet prioritiseer word in terme van strategiese belangrikheid en aankoop-besluitnemers moet kristalhelder dink oor watter strategie om te volg met elke kwaliteitssegment en verskaffer, sodat die regte hoeveelheid en volume teen die mees ekonomiese prys aangekoop word. Aankoopbesluitnemers moet die aankoop- en markomgewing evalueer vir geleenthede en bedreigings wat 'n invloed kan hê op hul vermoë om roumateriaal van hul verskaffingskorps aan te koop, en moet maatreëls in plek stel om beheer te neem oor die moontlike effek van daardie onsekerhede. Maatreëls sluit in die differensiasie tussen druifaankope en wynaankope om die voordele van elk maksimaal te benut. Aankoopsbeamptes moet 'n aksieplan vestig om die risiko van koste, beskikbaarheid en kwaliteit te beperk deur in verbintenisse te belê met lojale vertrouensverhoudings met vaardige verkaffers met kapasiteit. Die aankoopsfunksie moet op 'n professionele manier optree, om 'n beeld van pro-aktiewe aankope te bou en 'n fokus op lojale verskafferverhoudings te vestig.

Thesis (MBA (Business Management))--University of Stellenbosch, 2007. / ENGLISH ABSTRACT: In service industries, the people are the brand and the brand is the people (Taylor, 2003:136). People are one of the dimensions that differentiate a brand (the others are product, price, place, promotion, process, physical evidence). The realisation of the brand promise depends on how the staff will live the brand in their daily activities. If staff treats customers badly, the effect on the image of the company is negative and the brand promise made to customers is not fulfilled. There are unfortunately many misguided companies that expect that a new name, fancy logo and flashy advertising campaign by themselves are enough to attract customers (Taylor, 2003:3). Culture: Several studies (De Geus, 1997; Fitz-Enz in Barret, 1998) examined the key factors contributing to corporate longevity and identified six characteristics of long-lasting, successful companies. These companies focus on more than just financial results and the identified characteristics show a strong focus on building a positive organisational culture. There are many models of organisational culture. Santam used the model developed by Richard Barret (1998), which links human needs and personal motivations with human consciousness. He consequently identified seven levels of organisational consciousness based on the view that organisations grow and develop in the same way that individuals do, according to seven well-defined developmental stages. Organisations that learn how to master all seven needs operate from a full spectrum consciousness (Barret, 2006:26). Barret (2006:26), showed that these are the most resilient and profitable corporations because they have the ability to respond appropriately to all business needs. Culture is the DNA of the company and can be seen as the driving force for all actions, decisions and belief systems of the organisation, whether at a conscious or unconscious level. Moser (2003:11) notes that, before a company can project a unique, external brand, you must first understand the company’s internal character. This internal identity, defined by values that the company considers integral to its existence, is the source from which all other aspects of the brand will, ideally, flow. Brand: According to Roberts (2005:27), on an average day, a person can expect to have been in touch with around 1 500 trademarked products. In some supermarkets there are up to 35 000 trademarked products. Because the consumer is bombarded by so many products and services, all the marketing and advertising strategies in the world mean nothing unless the consumer defines the product as a brand. Moser (2003:2) distinguishes between the internal and external parts of the organisation. The internal part of the company has to do with the company itself: how well it knows itself, what its values are, how consistently it acts in accordance with its values and what it really believes about the quality of its products and services. The external part of a company’s identity is how well it connects and relates to others. The better it knows itself and what it stands for, the better it connects with everyone who comes in contact with the brand – investors, suppliers, employees, prospects and even competitors. According to Campbell (2003:34), brand positioning is the key to success. Understanding the brand’s “positioning” statement (the blueprint of what it is, what it represents and where it is going) helps designers to interpret the brand’s personality. Positioning helps a company to define who and what it is and what it does. It explains where a company fits into the marketplace, what it has to offer that is unique and why people should care. Santam: In 2005, Santam developed its current strategy, also called the 2010 strategy. The mission and vision were condensed into a purpose statement: To be the best in everything we choose to do. The purpose statement is supported by six strategic thrusts. As part of the 2010 strategy, Santam has gone through a process of repositioning the Santam brand to become a leadership brand. Santam will remain a monolithic brand, with all aspects of the business branded “Santam”. The market in Santam can be divided into personal insurance and commercial insurance. The personal insurance market is segmented, using income and life stage as criteria. This segment can be divided into two sub-segments:  Clients who are active in the insurance market; and  Clients who are entering the insurance market. The commercial insurance market is segmented according to the size of the business (based on the number of employees) and the life stage of the business. To become a leading brand, Santam has to offer something customers want and which competitors do not offer – a unique product in the insurance market. Santam wants to challenge the industry by offering value, providing reassurance and making it easy for customers to do business with them. However, they do not want to lose direct customers (customers not dealing with a broker) and weaken their relationship with brokers Santam’s brand promise includes a proactive approach per segment. The benefit it promises to the client is that Santam will make life safer (risk management), resulting in life being nicer (rewards and other benefits through partnering with stakeholders in the value chain). Santam made use of an extensive process to identify and develop values that will support the brand positioning. Several workshops were held around the company, involving as many employees as possible. The outcome of the workshops and the new brand positioning was announced at a company-wide event, to which all Santam employees were flown from all over South Africa. The values were populated against three philosophies and were communicated at the event. The three philosophies and seven values communicated were the following:  Inspire: Passion and committed  Embrace: Care, integrity and diversity  Think Big: Inventive and excellence. The purpose of the event was to make a bold statement through showing employees that Santam cares and simultaneously communicating the new Santam brand positioning to them. After the event, the culture was measured by populating the values into Barret’s (1998:67) cultural model. The objective of the culture measurement was twofold:  To determine the gap between the current culture and the future culture that will enable the company to achieve the strategy; and  To determine how entrenched the values that were identified are. The culture survey showed the gap between what staff value personally, the current culture and the desired future values. After the measurement, the survey results were work-shopped with all business units to validate the results and to determine when to start, stop and continue actions. All these actions resulted in a values and behaviour framework (appendix 1) that can be used in a culture-transformation framework. The purpose of the framework is to develop the culture that supports the brand.