Thesis (MBA (Business Management))--University of Stellenbosch, 2009. / ENGLISH ABSTRACT: The Western Cape Education Department (WCED) is responsible for the provision of education to nearly a million learners in 2007/08 from grade R to grade 12. To fulfil its primary function, it employs thousands of educators and officials. Like any organisation, the WCED should be managed effectively to ensure that this main educational mission is carried out. Communication forms an integral part of this management process. This research report focuses on communication processes between two groups within the WCED, namely, officials at Head Office and officials working directly in the Educational Management and Development Centres (EMDCs). The aim was to determine the perceptions that the officials have about communication in the WCED and to make recommendations to the WCED to improve the situation, should such recommendations be needed. Chapter 1 gives a background of the organisation where the research was conducted. Chapter 2 focuses on the literature and gives a review of the different communication theories while applying these to the organisation being researched. Chapter 3 provides an explanation of the method of research and refers to the two groups that are compared, the questionnaire that was developed and administered as well as an explanation of how the statements were analysed. Chapter 4 categorises the responses of the two groups and each statement is analysed based on whether the groups agree or disagree with each other. Summaries of the findings, in four groupings, are presented. Chapter 5 places the focus on the conclusions that have been drawn from the analyses and makes recommendations to the WCED regarding how to improve communication. Several findings were made. There are a number of aspects that officials from both groups agree with, but also many issues that they disagree on. The main finding of the research is that both groups perceive the management of the WCED to be autocratic and that this seems to be one main root of problems related to communication in the department. / AFRIKAANSE OPSOMMING: Die Wes-Kaap Onderwysdepartement is verantwoordelik vir die voorsiening van opvoeding vir duisende leerders vanaf graad R to graad 12. Terwyl dit die primere funksie van die onderwysdepartment is, moet dit ook in gedagte gehou word dat dit duisende onderwysers en amptenare in diens het. Die Wes-Kaap Onderwysdepartement moet effektief bestuur word om te verseker dat die hoofdoel bereik word. Kommunikasie vorm 'n integrale deel van die bestuursproses. Die navorsingsverslag fokus op die kommunikasieprosesse tussen twee groepe binne die Wes-Kaap Onderwysdepartement, naamlik Hoofkantoor- en Distriksamptenare. Die doel was om die persepsies wat hierdie amptenare oor kommunikasie het, te bepaal, en om aanbevelings te maak aan die onderwysdepartment om die situasie wat bestaan, te verbeter. Hoofstuk 1 gee 'n agtergrond van die organisasie waar die navorsing gedoen was. Hoofstuk 2 fokus op die literatuur en gee 'n oorsig van die verskillende kommunikasieteoriee, terwyl hierdie toegepas word op die organisasie wat nagevors word. Hoofstuk 3 voorsien 'n verduideliking van die metodiek van navorsing en verwys na die twee groepe wat vergelyk word, die vraelys wat ontwikkel en geadministeer was, sowel as 'n verduideliking van hoe die stellings geanaliseer sal word. Hoofstuk 4 kategoriseer die terugvoering van die twee groepe en elke stelling word geanaliseer, gebaseer op of die groepe met mekaar saamstem of nie. Hoofstuk 5 plaas die fokus op die gevolgtrekkings wat gemaak word van die analise, terwyl daar ook aanbevelings aan die Wes-Kaap Onderwysdepartement gemaak word oor hoe om kommunikasie te verbeter. In die analise van die terugvoering van die amptenare wat op die vraelys gereageer het, word 'n aantal bevindinge gemaak. Daar is 'n aantal aspekte waaroor amptenare van beide groepe saamstem, maar ook aspekte waaroor hulle nie met mekaar saamstem nie. Die hoof bevinding van hierdie navorsing is dat amptenare die persepsie het dat die bestuur van die WKOD outokraties is en dat dit die oorsaak is van die probleme wat verband hou met kommunikasie in die departement.

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: The pace of globalisation and the continuous advance in technology have created an ever-changing business environment, which is making it increasingly difficult for organisations to remain competitive. To the world community globalisation has been a gradual process, whereas its impact in South Africa was more pronounced and happened over a shorter period. This was due to the re-admission of South Africa to the international community after the 1994 elections. In addition, leaders in this new global economy are facing new, complex challenges associated with the everchanging business environment, and the depth and quality of the leadership that they provide are critical to the success of organisations. It was within this context that this research study was conceived. More specifically, the author became interested in the type of leadership behaviours, practices and characteristics that are essential to lead an organisation in the new global economy. During the last two decades, an increasing number of researchers began to report on a 'new' style of leadership based on innovation, continuous learning, constant renewal and entrepreneurship. This leadership style challenges traditional views on work among employees, creates a new vision and motivates workers to perform above expectation. These leaders have recognised the need for revitalisation and they bring about change within their organisations to meet the challenges of the current, ever-changing environment. This 'new' leadership style is transformational leadership, which has been extensively reported on. Literature abounds with studies on transformational leadership and its impact on organisational effectiveness. It is one of the most extensively researched leadership paradigms to date and is still evolving. This dissertation reviews the development of leadership theory and the paradigm shifts that have led to the development of transformational leadership theory. Furthermore, the author interviewed experienced leaders from Naspers to practically identify essential leadership requirements within a South African multinational organisation. The primary research findings indicate that there are parallels between essential leadership behaviours and characteristics, as identified by the present study, and transformational leadership behaviours and characteristics. The study indicates that some of the successes of the researched organisation could be attributed to the transformational leadership practices that it has employed. It can also be inferred that, should these characteristics and behaviours be nurtured in other leaders and organisations in general, these organisations could become more effective, competitive and growth-orientated in the current organisational landscape. / AFRIKAANSE OPSOMMING: Die tempo van globalisering en die volgehoue vordering in tegnologie, het 'n heeltydse veranderende besigheids omgewing teweeggebring, wat dit moeilik maak vir organisasies om kompeterend te bly. Die proses van globalisering was 'n geleidelike proses vir die wereld gemeenskap, maar die effek op Suid-Afrika was meer dramaties. Dit is as gevolg van Suid Afrika se hertoelating tot die wereld ekonomie, na die 1994 verkiesings. Die nuwe wereld ekonomie en veranderende besigheids omgewing stel oak addisionele vereistes en uitdagings aan leiers en die diepte en kwaliteit van hulle leierskap is krities tot die sukses van hul organisasie. Dit was binne die konteks wat die navorsing studie gebore was. Meer spesifiek, die skrywer was geinteresseerd in die tipe leierskap style, praktyke en eienskappe wat krities is om organisasies te lei in the nuwe wereld ekonomie. Gedurende die laaste twee dekades, het 'n groeiende hoeveelheid navorsers begin verslag doen oor 'n 'nuwe' leierskap styl, gebasseer op innovasie, volgehoue studie, konstante vernuwing en entrepreneurskap. Die leierskap styl daag die tradisionele siening van werknemers t.o.v. hulle werk uit, dit skep nuwe visies en motiveer werknemers om bo verwagting te presteer. Die tipe leiers het die nodigheid raak gesien vir vernuwing en hulle bring verandering binne organisasies aan om die uitdagings van die nuwe omgewing te bowe te kom. Die 'nuwe' leierskap styl is transformasie leierskap. Daar is al ekstensief verslag gedoen oor die styl en daar is 'n oorvloed van literatuur beskikbaar oor transformasie leierskap en die impak daarvan op die effektiwiteit van organisasies. Sover is dit een van die mees nagevorsde leierskap paradigmas. Die studie hersien die ontwikkeling van leierskap teorie en die verskuiwing in paradigmas wat gelei het tot die ontwikkeling van transformasie leierskap teorie. Die skrywer het ook onderhoude gevoer met ervare leiers van Naspers, om prakties uit te vind wat se leierskap benaderings en eienskappe nodig is binne Suid-Afrikaanse multi-nasionale organisasies. Die primere resultate van die studie het gewys dat daar ooreenkomste is tussen die leierskap benadering en eienskappe van die huidige studie en die van transformasie leierskap. Die studie wys ook dat die sukses van Naspers gedeeltelik toegestaan kan word aan die transformasie leierskap praktyke wat toegepas is binne die organisasie. Verder kan dit ook afgelei word dat as die praktyke en eienskappe toegepas word op ander leiers in ander oranisasies, kan hulle ook meer effektief, kompeterend en groei georienteerd wees in die huidige organisatoriese landskap.

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: Recent years have been witness to the co-existence of incredible advances in human well-being and healthcare development on the one hand and extreme deprivation and a significant drop in numerous health indicators on the other. Central among this paradox lies the key to accessible, comprehensive and dedicated healthcare - the health workforce and the numerous factors impacting on health professionals and health professional data. Key to health care human resource planning is a comprehensive understanding of the environment and demands that health professionals are faced with. This must be supported by knowledge of the profile of health professionals in a specific country and should lead to detailed health resource planning, based on benchmarks and analytical interpretation of the factors that both determine and influence the number of health professionals. This research report provides an abbreviated background to the local and international health sectors, profiles the current number and distribution of medical practitioners and selected medical specialists in the country and internationally, identifies the key factors for consideration in projecting the number of medical practitioners and medical specialists required for South Africa and proposes a framework for taking the process forward. The research showed that, while there are positive aspects to the South African health professional environment, the country faces dire regional disparities and does not compare favourably to many of its international peers in terms of health professional resources. The key aspects that influence health human resources were identified and it became clear that sustainable and comprehensive health resource planning is not a mere matter of ratios, but is indeed dependent on a number of critical success factors. It is critical that health human resource planning in South Africa requires urgent and comprehensive attention. Failure to address this urgently will result in a health care system continuing to struggle to meet the health care needs of the population. A structured approach is possible, but requires dedication and careful planning. / AFRIKAANSE OPSOMMING: Die laaste paar jare is gekenmerk deur die kontras van indrukwekkende vooruitgang in lewenskwaliteit en gesondheidsorg aan die een kant en ekstreme tekortkominge en die verswakking van gesondheidstatistieke aan die ander. Sentraal tot hierdie paradoks is die sleutel tot toeganklike, omvattende en toegewyde gesondheidsorg - die gesondheidswerkers en die vele faktore wat gesondheidswerkers en - data beinvloed. Die kern van gesondheidsorg menslike hulpbronne beplanning is 'n omvattende begrip van die omgewing en vereistes waaraan gesondheidswerkers blootgestel word. Dit moet ondersteun word deur in diepte kennis van die gesondheidswerker profiel binne in 'n spesifieke land en behoort te lei tot gedetaileerde gesondheidsorg menslike hulpbronne beplanning, na aanleiding van toepaslike verwysingsraamwerke en 'n analitiese interpretasie van die faktore wat die aantal gesondheidswerkers beide bepaal en noodwendig beinvloed. Hierdie navorsingsverslag verskaf 'n sinoptiese agtergrondskets van die nasionale en internasionale gesondheidsektore, gevolg deur die profiel (getalle en verspreiding) van die algemene praktisyns en geselekteerde mediese spesialiste, beide in Suid Afrika en internasionaal. Dit identifiseer die belangrikste faktore vir oorweging in die projeksie van die aantal algmene praktisyns en mediese spesialiste benodig en sluit af met 'n voorgestelde raamwerk vir voortgesette omvattende beplanning. Die navorsing het getoon dat, alhoewel die Suid Afrikaanse gesondheidswerker omgewing deur positiewe aspekte gekenmerk word, die land steeds onderworpe is aan daadwerklike streeks ongelykhede en boonop nie besonder positief vertoon teenoor ander soortgelyke lande nie. Die kern kwessies wat gesondheidswerkers beinvloed is geidentifiseer en dit is duidelik dat onderhoudende en omvattende gesondheidsorg beplanning nie bloot die toepassing van ratios is nie, maar dat dit onderhewig is aan 'n groot verskeidenheid kritiese sukses faktore. Dit is van kritiese belang dat gesondheid menslike hulpbronne beplanning in SA daadwerklike aandag geniet. Die nalaat van hierdie verantwoordelikheid, sal lei tot 'n gesondheidsisteem wat nie in staat is om aan die behoeftes van die land te voldoen nie. 'n Gestruktureerde benadering is moontlik, maar verdien toewyding en beplanning.

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: Red Bull is probably one of the most interesting brands ever created. Since its launch in Austria in 1986 and the launch in South Africa in November 1997, Red Bull has caused a stir. Dietrich Mateschitz created Red Bull after visiting Thailand and seeing the taxi drivers drinking syrup called Kraling Daeng. He took this mixture to his home country and started to develop something more acceptable to the Western taste. The Red Bull brand was developed and built by firstly developing the taste, then designing the can and lastly designing the famous cartoons. Only thereafter the rollout started. Red Bull created a new drinks category called energy drinks. This research will take a close look at and discuss how Red Bull used the strategic marketing process to decide whether to enter the South African market, and from a marketing point of view, how the brand was and still is managed, focusing specifically on the first ten years since its launch in South Africa. Red Bull hit the South African shops in November 1997. This happened after a local distributor, THUMB Trading and later J Melnick & Company, did some analysis about the market. This industry, political, economic, social, technical and environmental analysis showed that the brand could be successful in the country. The volatile and ever changing exchange rate and import duties would however be the biggest external factors affecting the pricing in South Africa. Red Bull Head Office together with the local distributor investigated the market size and market potential, concluding that there was huge potential to launch the product in South Africa. The distributor at the time, THUMB Trading, was a consumer goods importer with good knowledge of the market. Their distribution and penetration into the retail market was solid although they lacked in the newly identified on-premise market. A new team was established to service this on-premise market, which was Red Bull 's focus when entering the market, supported by consumer sampling. The first phase, getting the silver and blue can into all the trendy and well-known on-premise outlets, was very successful but soon the next phase of rolling the brand out to the retail and convenience stores needed to commence. This coincided with even more consumer awareness programs across the country. The marketing activities soon followed, not in the traditional 4 Ps style of price, product, place and promotion, but something quite different. Red Bull introduced their methodology looking at the brand based on five pillars - media, sport and events sponsoring, consumer collecting, trade and retail promotions, and market research. These pillars each have their specific goals closely interacted to form an integrated marketing approach. Red Bull has unique brand events such as Boxcart and "Flugtag" (Flying day) to create the awareness and fun around the brand. These events are held in popular and spectacular locations, which attract tens of thousands of spectators to witness the brand at first hand. The Red Bull sponsored and supported athletes help to promote the functionality of the brand by helping athletes (and other consumers) with endurance, recovery, concentration and focus in time when they need it most. The marketing mix also consists of trade and retail promotions where Red Bull has developed specific point-of-sale items for the different channels. The category management and "global score" projects further enhance the Red Bull visibility, resulting in increased sales. Red Bull looks at the marketing spend on a monthly basis making sure it is progressing according to the budget. Any deviations found in the control process are carefully analysed and the adjustments are made accordingly. The local marketing team has to submit a revision at the end of each quarter making sure they stay on track according to the Annual Business Plan approved in December of the previous year. Monthly feedback is given to the country manager or Quarterback and Area Manager in the marketing and sales report on all development according to a predefined set of targets. The Red Bull sales and marketing efforts in South Africa are not only supported by local marketing efforts but also by Red Bull Head Office's international marketing strategies. These include Red Bull projects such as the channel crossing, the Jesus statue jump and world record speed skiing attempts to name but a few. The Red Bull companies with the well-known Red Bull Racing and Torro Rosso respectively competing in the Formula One Grand Prix series, Hangar 7 housing the Flying Bulls or the Red Bull Air Race, also contributes to keep the brand in consumers minds. Red Bull is truly a different brand with unique ways of doing business. The planning and thinking integrate not only the different pillars but also the head office projects, and Red Bull companies make the marketing effort something special to watch. This integrated marketing approach comprising of so many different angles sets new marketing standards, and also makes it easier to understand why the brand is so strong globally. The Red Bull success can be attributed to a small number of things, which include their people,the passion for the brand, a drive to succeed, and their detailed planning methodology. The way of doing is consistent throughout the world, speaking the same language with the same message everywhere - a unique brand with strong brand values, focus and strategies, which thinks as a number two to be the number one ...... "Red Bull gives you wiiings!" / AFRIKAANSE OPSOMMING: Red Bull is waarskynlik een van die mees interessante handelsname wat ooit geskep is. Sedert die bekendstelling in Oostenryk in 1986 en die bekendstelling in Suid-Afrika in November 1997, het Red Bull 'n beroering veroorsaak. Dietrich Mateschitz het Red Bull ontwerp nadat hy Thailand besoek het en daar gesien het dat taxi-bestuurders 'n stroop, genaamd Krating Daeng, drink. Mateschitz het hierdie mengsel na sy tuisland teruggeneem en begin om iets te ontwikkel wat meer aanvaarbaar vir die Westerse smaak sou wees. Die Red Bull handelsmerk is ontwikkel en uitgebou deur eerste die smaak te ontwikkel, daarna die blikkie te ontwerp en laastens die welbekende tekenprente. Slegs daarna het die bekendstelling begin. Hierdie navorsing sal in diepte kyk en bespreek hoe Red Bull die strategiese bemarkingsproses gebruik het in die besluit om die Suid-Afrikaanse mark binne te dring al dan nie en vanuit 'n bemarkingsoogpunt bespreek hoe die handelsmerk bestuur is en steeds bestuur word deur spesifiek te fokus op die eerste tien jaar vanaf bekendstelling in Suid-Afrika. Red Bull is in November 1997 in Suid-Afrikaanse winkels beskikbaar gestel. Dit het gebeur nadat 'n plaaslike verspreider, THUMB Trading, later bekend as J Melnick & Company, 'n markanalise gedoen het. Hierdie industrie, politieke, ekonomiese, sosiale, tegniese en omgewingsanalise het gewys dat die handelsnaam baie suksesvol in die land kon wees. Die onbestendige en ewig veranderende wisselkoers asook invoerbelasting sou egter die grootste eksterne faktore wees wat betref die prysbepaling vir die Suid-Afrikaanse mark. Red Bull hoofkantoor, tesame met die plaaslike verspreider het die markgrootte en markpotensiaal ondersoek en tot die gevolgtrekking gekom dat daar baie potensiaal is om die produk in Suid-Afrika vry te stel. Die verspreider, THUMB Trading, was 'n invoermaatskappy van verbruikersgoedere met 'n grondige kennis van die mark. Hul verspreiding en penetrering van die handelsmark was bestendig, alhoewel hulle tekortgeskiet het in die nuut geidentifiseerde "op-perseel"-mark. Red Bull wou spesifiek fokus op die "op-perseel"-mark asook verbruikersmonsters terwyl die mark betree word en daar is toe 'n span saamgestel wat hierdie "op-perseel"-mark sou diens. Die eerste fase, om die silwer-en-blou-blikkie in al die gewilde, toonaangewende "op-perseel" verkooppunte beskikbaar te stel, was baie suksesvol, maar kort daarna moes die volgende fase begin - om die produk in die kleinhandelafsetpunte en gerieflikheidswinkels te hê. Hierdie fase het saamgeval met selfs nog meer gebruikersbewusmakingsprogramme oral deur die land. Die bemarkingsaktiwiteite het kort daarna gevolg - nie in die tradisionele 4 P-styl van prys, produk, plek en promosie nie, maar iets heeltemal eiesoortig. Red Bull het hulle metodologie bekendgestel wat daarop berus dat hulle die bemarking van die handelsmerk op vyf pilare basseer: media, sport en geleentheidsborgskappe, verbruikersversameling, handel- en kleinhandel promosies, asook marknavorsing. Hierdie pilare het elk sy eie spesifieke doelwitte met noue wisselwerking tussen mekaar om uiteindelik 'n geintegreerde bemarkingsbenadering te vorm. Red Bull bied unieke okkasies, soos "Boxcart" en "Flugtag" (Vliegdag) aan om bewusmaking en pret rondom die handelsmerk te verhoog. Hierdie okkasies word in gewilde, skouspelagtige plekke aangebied wat tienduisende toeskouers teiken wat die handelsmerk eerstehands kan ervaar. Atlele wat deur Red Bull geborg en/of ondersteun word, help om die funksionaliteit van die handelsnaam te bevorder deur atlete, asook ander verbruikers, te help met hul uithouvermoë, herstel, konsentrasie en fokus op die tye wat hulle dit die nodigste het. Die bemarkingsaktiwiteite sluit ook in handels- en kleinhandelpromosies waar Red Bull spesifieke verkooppunt-items ontwikkel het vir die verskillende kanale. Die kategorie bestuur- en globale puntestandprojekte bevorder die Red Bull sigbaarheid wat weer lei tot verhoogde verkope. Red Bull kyk maandeliks na die bemarkingsbesteding om sodoende te verseker dat dit volgens die begroting verloop. Enige afwykings wat tydens die kontrole proses gevind word, word baie deeglik geanaliseer en aanpassings word gemaak. Die plaaslike bemarkingspan moet elke kwartaal 'n revisie indien om te verseker dat hulle op die regte spoor bly aangaande die Jaarlikse Besigheidsplan wat Desembermaand van die vorige jaar goedgekeur is. In die bemarkings- en verkoopsverslag word maandeliks terugvoer aan die landbestuurder en areabestuurder gegee rakende alle vordering op grond van 'n voorafgedefinieerde stel doelwitte. Die Red Bull verkoop- en bemarkingsprestasies in Suid-Afrika word nie net deur plaaslike bemarkingspogings ondersteun nie, maar ook deur Red Bull hoofkantoor se internasionale bemarkingstrategiee. Hierdie sluit projekte in soos die kanaaloorkruising, die Jesusbeeld-sprong en wereldrekord spoedskipogings, om maar net 'n paar te noem. Die Red Bull maatskappye, tesame met die welbekende Red Bull Racing en Torro Rosso wat afsonderlik deelneem aan die Formule Een Grand Prix-reeks, die Hangar-7 wat die Vlieende Bulle of die Red Bull Lugspan huisves, dra almal daartoe by om bewusmaking van hierdie handelsnaam by verbruikers te verhoog. Red Bull is verseker 'n andersoortige handelsnaam wat op 'n unieke manier besigheid doen. In die beplanning- en oorwegingsfase word nie net die verskillende pilare geintegreer nie, maar ook die projekte wat deur die hoofkantoor geloods word en die Red Bull maatskappye maak die bemarkingsprojek iets besonders om te sien. Hierdie geintegreerde bemarkingsbenadering wat uit soveel verskillende fasette bestaan, stel nuwe bemarkingstandaarde, maar maak dit ook makliker om te begryp waarom hierdie handelsnaam wereldwyd so sterk is. Die sukses van Red Bull kan toegeskryf word aan 'n paar dinge, wat insluit hul mense, die passie vir die handelsmerk, die deursettingsvermoe om suksesvol te wees, asook hul gedetaileerde beplanningsmetodologie. Die manier van doen is wereldwyd konsekwent, praat oral dieselfde taal met dieselfde boodskap - waarlik 'n unieke handelsnaam met sterk waardes, fokus en strategiee, wat dink soos 'n nommer twee om verseker die nommer een te wees. . .... "Red Bull gives you wiiings"!

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: The objective of this research report is to identify alignment factors, symptoms, and remedies influencing the Business and Information Technology (IT) relationship. To put discussions around this topic in context, a sound theoretical basis is built with a background check on the position of IT, relative to the business of an organisation. Through an in-depth literature review, the business value of IT is explained and the vital importance of interaction between these two 'worlds' is discussed, where after the concept of alignment (the bonding agent between these two worlds) is explained. Factors commonly known to impact upon alignment are discussed, together with symptoms characteristically associated with each misaligned problem factor. Lastly, remedies to misaligned factors are collated. Although alignment factors, symptoms, and remedies proved to be fairly interrelated and intertwined, discussions nevertheless aim to describe these in isolation as far as it logically make sense. The following alignment factors were identified in the literature review, and are summarised in Figure 5.2: • Communications. • Technology Scope. • Competency Value measurements. • Governance. • Partnership. • Skills. Findings in the literature review are summarised and condensed, and symptoms and remedies are categorised on factor level to formulate an alignment-guiding framework (Table 5.1 - 5.6). The application of the framework is explained in these four basic steps: • Step 1: Assess the 'health' of a company' alignment factors. • Step 2: Determine the sub-factors' level of alignment. • Step 3: Remedy misaligned factors. • Step 4: Periodical re-evaluation / AFRIKAANSE OPSOMMING: Die doel van hierdie navorsingsverslag is om die belyningsfaktore, simptome, en oplossings wat op die Besigheid en Informasietegnologie (IT) verhouding impakteer, te identifiseer. Om latere besprekings rondom hierdie onderwerp in konteks te sit, word 'n deeglike teoretiese basis gebou met 'n blik op die herkoms van IT, relatief tot die besigheid van die organisasie. Deur middel van 'n deeglike literatuurstudie word die besigheidswaarde van IT en die uiters belangrike interaksie tussen hierdie twee werelde beklemtoon, waarna die konsep van beleining (die gom wat hierdie twee werelde bymekaar hou) verduidelik word. Faktore algemeen bekend as invloedryk op die gebied van belyning, en simptome wat tipies geassosieer word met onbelyningsfaktore word bespreek. Laastens word oplossings vir die geidentifiseerde probleme bymekaar gemaak. Alhoewel belyningsfaktore, simptome, en oplossings bewys is as verbasend naby verwant aan mekaar en deurmekaar gevleg, poog besprekings nietemin am elkeen van die drie in isolasie te bespreek, sover dit logies sin maak. Die volgende belyningsfaktore is deur die literatuurstudie geidentifiseer, en word opgesom in Figuur 5.2: • Kommunikasie. • Tegnologie-dekking. • Bevoegdheid/waarde-metings. • Bestuur. • Vennootskap. • Vaardighede. Simptome en oplossings word op faktor-vlak gekategoriseer ten einde doel die belynings-riglyn raamwerk te ontwikkel (Tabel 5.1 - 5.6). Toepassing van die raamwerk word in vier basiese stappe verduidelik: • Stap 1: "Assess the 'health' of a company' alignment factors." • Stap 2: "Determine the sub-factors' level of alignment." • Stap 3: "Remedy misaligned factors." • Stap 4: "Periodical re-evaluation."

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: The aim of this study was to explore the relationships between emotional intelligence, burnout and absenteeism of bus drivers in the scheduled public bus services industry. A controlled inquiry of non-experimental research was used. In addition, correlational and multivariate research, as a form of relational research, was employed to explore the relationships between the three constructs. The constructs were defined as follows: emotional intelligence as the basic capacity of a person to identify and utilise emotion (Goleman, 1998); burnout as a syndrome consisting of three negative response patterns which include: emotional exhaustion, depersonalisation and diminished personal accomplishment. (Maslach & Jackson 1986, in Schaufeli & Buunk, 2003) and absenteeism as the average numbers of days a driver was absent from work. A sample of 245 bus driver employees was drawn from the depots of Golden Arrow Bus Services (Pty) Ltd. The Swinburne Emotional Intelligence Test (Palmer & Stough, 2001) and the Copenhagen Burnout Inventory (Kristensen, Borritz, Villadsen & Christensen, 2005) were administered. The results showed that there was a moderate negative relationship between emotional intelligence and burnout. Emotional management (a dimension of emotional intelligence) was negatively related to all three the dimensions of burnout namely personal burnout, work burnout and client burnout (a dimension of burnout), indicating that where bus drivers are capable of managing emotions, levels of burnout would typically decrease. In exploring the relationship between the dimensions of emotional intelligence and absenteeism, no statistically significant relationships were found. In exploring the different dimensions of burnout in their relationship to absenteeism, it did however indicate a small, yet significant positive relationship between work-related burnout and absenteeism. This suggested that bus drivers with a low score in terms of work-related burnout would experience less absenteeism. The limitations of the study and recommendations for future research were discussed. / AFRIKAANSE OPSOMMING: Die doel van die studie was om die verwantskap tussen emosionele intelligensie, uitbranding en afwesigheid van busdrywers in die geskeduleerde publieke busbedryf te ondersoek. Daar is gebruik gemaak van 'n nie-eksperimentele navorsingsontwerp (nl. 'n verkennende opnamestudie) ten einde die verband tussen die konstrukte en hul subdimensies te ondersoek. Daarbenewens is korrelatiewe en meerveranderlike navorsing gebruik as 'n vorm van relasionele navorsing om die verhouding tussen die drie konstrukte te ondersoek. Die konstrukte is soos volg gedefinieer: emosionele intelligensie as die basiese kapasiteit van 'n persoon om emosie te identifiseer en te gebruik (Goleman, 1998); uitbranding as 'n sindroom bestaande uit drie negatiewe responskomponente: emosionele uitputting, depersonalisasie en veminderde gevoel van persoonlike bekwaamheid (Maslach & Jackson 1986, in Schaufeli & Buunk, 2003) en afwesigheid as die gemiddelde hoeveelheid dae wat 'n drywer afwesig was by die werk. 'n Steekproef van 245 busdrywers verbonde aan Golden Arrow Bus Services (Edms) Bpk is geneem. Die respondente het die twee vraelyste, nl. die Swinbume Emotional Intelligence Test (Palmer & Stough, 2001) en die Copenhagen Bumout Inventory (Kristensen, Borritz, Villadsen & Christensen, 2005) voltooi. Die resultate wys dat daar 'n matige negatiewe verhouding bestaan tussen emosionele intelligensie en uitbranding. Die bestuur van emosies, 'n onderafdeling van uitbranding, is negatief verbind aan al drie die onderafdelings van uitbranding nl. persoonlike uitbranding, werksuitbranding en klientuitbranding. Dit dui daarop dat waar busdrywers bevoeg is om hul emosies te bestuur, vlakke van uitbranding tipies sal verminder. In die ondersoek na die verhouding tussen emosionele intelligensie en afwesigheid is geen betekenisvolle statistiese verhoudings geidentifiseer nie. In die ondersoek na die verhouding tussen die onderafdelings van uitbranding en afwesigheid, is 'n klein, dog betekenisvolle, positiewe verhouding geidentifiseer tussen werksuitbranding en afwesigheid. Dit suggereer dat busdrywers met 'n lae werksuitbrandingsvlak minder afwesig sal wees. Die beperkinge van die studie en voorstelle vir toekomstige navorsing is bespreek.

Thesis (MBA (Business Management))--University of Stellenbosch, 1998. / ENGLISH ABSTRACT: The study project reformulates an international strategy by following a systematic process of executive strategic tasks. These tasks are to determine the current strategy, the strategic intent, perform a gap analysis, scan the external and internal environment, determine the competitive advantage and strategy formulation in the international market, perform a situation analysis, potential alliances and the implementation of the strategy. The industry sector studied is the Airborne Surveillance market which is serviced by military and commercial product suppliers. A strong parallel is then drawn between this international strategy plan and champion companies for the new millennium. / AFRIKAANSE OPSOMMING: Hierdie werkstuk herformuleer 'n internasionale strategie deur 'n sistematiese proses van strategiese take uit te voer. Hierdie take is om die volgende te bepaal: die huidige strategie, die beoogde strategie, die gapingsanalise, skandering van die eksterne en interne omgewing, om die kompeterende voordeel te bepaal, 'n situasie analise te doen, 'n strategiese formulering vir die internasionale mark, moontlike alliansies en die implementering van hierdie strategie. Die industrie wat ondersoek word is die Lugobservasie mark wat bedien word deur die militere en siviele produkverskaffers. 'n Sterk parallel word getrek tussen hierdie internasionale strategiese plan en wenner maatskappye vir die nuwe millennium.

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: This study is entitled: "An investigation into the industry attractiveness of the residential mortgage origination industry for entrepreneurs in the Western Cape region of South Africa". The South African mortgage origination industry dates back to 1998 when Mortgage.com approached the banks to originate home loans via the Internet. The USA had seen a rise in the deployment of these websites and predictions where that the platform would outstrip physical channels. This was not to be, but this led to the establishment of Mortgage SA. The mortgage origination industry experienced rapid growth since its inception and was considered to be highly attractive in terms of revenues and opportunity. However, because of the oligopolistic structure of the industry, non-competitiveness of smaller originators ascribed to lower commission rates offered to them by financial institutions and optimal profit levels being reached, it appears that the mortgage origination industry is becoming less attractive than it used to be. The primary objective of the study was to draw conclusions on the fundamental industry attractiveness of the mortgage origination industry for entrepreneurs in the Western Cape region of South Africa. Secondary objectives included; determining whether the mortgage origination industry is still a viable or profitable industry for entrepreneurs to explore, examining the current state of the mortgage origination industry, investigating the key issues and problems facing the mortgage origination industry and establish the entry and exit barriers as well as the feasibility of the industry for new entrants. This study was a culmination of literature from various sources, researching theories, views and perceptions regarding mortgage origination in South Africa. Various websites, newspaper articles, journals and books were used as part of the research process to deepen the researcher's understanding of the mortgage origination industry, its roles and functions. Secondary research was conducted in the form of a literature review which provided a better understanding of the mortgage origination industry, provided an introduction to industry attractiveness and provided a basis for the primary research. Primary research was conducted by means of personal one-to-one interviews with key decision makers from a predominantly external (client) as well as an internal (mortgage originator) perspective. To avoid bias and ensure an overall perspective of the industry, it was important that the sample be reflective of role players involved in the mortgage origination process, including home buyers (investors), estate agents, mortgage originators, lawyers and lenders (banks). The methodology employed for the purpose of the study was qualitative. The interviews were conducted by means of using a discussion guide and were based on the respondent's personal experience with the industry as a whole. To answer the research question as set out in the research problem as well as fulfil the objectives of this study, it was essential that the selected sample be representative of stakeholders in the mortgage origination industry, and a purposive or judgemental sample was selected using non-probability sampling. Overall, the mortgage industry is not as attractive as it used to be, yet it cannot be deemed to be completely unattractive either. On an average the industry is attractive. The research hypothesis can, therefore, neither be accepted nor rejected with confidence. Considering the current economic climate and market conditions, one would be tempted to reject the research hypothesis, but a positive economic turn would cause the industry to become attractive again. Finally, it is recommended a more detailed analysis of the industry be conducted. The methodology employed for the purpose of this study was qualitative, as exhaustive quantitative research was not required. Furthermore, it is recommended that a quantitative approach be utilised to verify the results of the study. Furthermore, it is also recommended that the mortgage origination industry be analysed in terms of its fundamental attractiveness every one to three years, as strategies need to be re-examined as events unfold. An accurate diagnosis of the industry is necessary for deciding on a sound long-term direction, setting appropriate objectives and crafting winning strategies. / AFRIKAANSE OPSOMMING: Hierdie studie se titel is: "'n Ondersoek na die industrie-aantreklikheid van die residensiele verbandopnemingsindustrie vir ondernemers in die Wes-Kaapse streek van Suid-Afrika". Die Suid-Afrikaanse verbandopnemingsindustrie dateer terug na 1998 toe Mortgage.com die banke genader het om huislenings op te neem via die Internet. Die VSA het 'n toename in die aanwending van sulke webtuistes ervaar en daar is voorspel dat hierdie platform fisiese kanale sou verbysteek. Dit het nie gebeur nie, maar dit het tot die stigting van Mortgage SA gelei. Die verbandopnemingsindustrie het vinnige groei sedert sy stigting beleef en is gesien as hoogs aantreklik ingevolge inkomste en geleentheid. As gevolg egter van die oligopolistiese struktuur van die industrie, die gebrek aan mededingendheid van kleiner opnemers wat toegeskryf is aan laer kommissiekoerse wat finansiele instellings aan hulle aangebied het en optimale winsvlakke wat behaal is, kom dit voor asof die verbandopnemingsindustrie minder aantreklik raak as wat dit vantevore was. Die primere oogmerk van die studie is om tot gevolgtrekkings te kom oor die fundamentele industrie-aantreklikheid van die verbandopnemingsindustrie vir ondernemers in die Wes-Kaapse streek van Suid-Afrika. Sekondere oogmerke sluit in om vas te stel of die verbandopnemingsindustrie steeds 'n lewensvatbare of winsgewende industrie is vir ondernemers om te ontgin, om die huidige status van die verbandopnemingsindustrie na te gaan, om die sleutelkwessies en probleme wat die verbandopnemingsindustrie raak, na te vors en om vas te stel wat die binnekoms- en verlatingsversperrings is, asook hoe uitvoerbaar dit vir nuwe toetreders is om tot die industrie toe te tree. Hierdie studie was 'n samevoegingspunt van literatuur vanuit verskeie bronne, navorsingsteoriee, menings en persepsies aangaande verbandopneming in Suid Afrika. Verskeie webtuistes, koerantartikels en boeke is geraadpleeg as deel van die navorsingsproses om die navorser se begrip van die verbandopnemingsindustrie, sy rol en funksies te verdiep. Sekondere navorsing is onderneem by wyse van 'n literatuuroorsig wat 'n beter begrip geskep het van die verbandopnemingsindustrie, 'n inleiding tot industrie-aantreklikheid verskaf het en ook 'n basis vir die primere navorsing daargestel het. Die primere navorsing is onderneem by wyse van een-tot-een onderhoude met sleutelbesluitnemers vanuit 'n oorwegend eksterne (klient) asook 'n interne (verbandopnemer) perspektief. Om bevooroordeeldheid te vermy en 'n oorhoofse perspektief van die industrie te verseker, was dit belangrik dat die steekproef verteenwoordigend van die betrokke rolspelers in die verbandopnemingsindustrie sou wees, insluitende huiskopers (beleggers), eiendomsagente, verbandopnemers, prokureurs en leners (banke). Die metodologie wat vir die doel van die studie aangewend is, was kwalitatief. Die onderhoude is gevoer deur middel van die gebruik van 'n besprekingsgids en is gebaseer op die respondent se persoonlike ervaring van die industrie as 'n geheel. Ten einde die navorsingsvraag te beantwoord, asook om te voldoen aan die oogmerke van die studie, was dit noodsaaklik dat die geselekteerde steekproef verteenwoordigend moes wees van die belanghebbendes in die verbandopnemersindustrie. 'n Doelgerigte of beoordelende steekproef is gekies met gebruikmaking van 'n nie-waarskynlikheidsteekproef. Oorhoofs is die verbandindustrie nie meer so aantreklik soos vroeer nie, maar dit kan egter ook nie as totaal onaantreklik gereken word nie. Die industrie is gemiddeld aantreklik. Die navorsingshipotese kan dus met vertroue nog aanvaar nog verwerp word. Met inagneming van die huidige ekonomiese klimaat en markomstandighede, sou mens geneig wees om die navorsingshipotese te verwerp, maar 'n positiewe ekonomiese opbloei sou weer daartoe lei dat die industrie aantreklik word. Dit word laastens aanbeveel dat 'n meer gedetailleerde analise van die industrie onderneem word. Die metodologie wat vir die doel van die studie gebruik is, was kwalitatief, aangesien uitvoerige kwantitatiewe navorsing nie nodig was nie. Dit word verder aanbeveel dat 'n kwantitatiewe ondersoek onderneem word om die resultate van die studie te verifieer. Dit word ook aanbeveel dat die verbandopnemingsindustrie elke een tot drie jaar geanaliseer word ingevolge sy fundamentele aantreklikheid, aangesien strategiee telkens beproef behoort te word namate gebeure ontvou. 'n Akkurate diagnose van die nywerheid is noodsaaklik om op 'n gesonde langtermynkoers te besluit, om op gepaste doelwitte te besluit en om wennerstrategiee te formuleer.

Thesis (MBA (Business Management))--Stellenbosch University, 2008. / ENGLISH ABSTRACT: With the collapse of large multi-national companies such as Enron early in the new millennium, the focus on corporate governance increased due to stakeholders and shareholders alike demanding more protection of their interests. Countries across the world developed codes and acts such as the Sarbanes-Oxley Act of 2002 in the USA, in order to establish some form of enforceable governance on publicly listed companies. In South Africa likewise the King II report on corporate governance was published in 2002. Corporate governance provides protection to stakeholders, internal and external, by focusing on the accuracy and transparency of the information published by companies, reporting the financial well-being of the company by providing projected cash flows, the responsibility and accountability of executives towards stakeholders, and also on the management of risk. Projects and project management play a major role in most companies and can have a significant effect on its cash flow, risk and reporting, and therefore corporate governance can have a marked impact on how projects could, or should be managed. This can be seen as project governance, a subset of the overall governance strategy of the company. To date not much research has been done on how governance influences projects and what is to be considered 'good project governance'. Apart from some smaller project management consulting firms, the Association for Project Management (APM) in the UK is the only one to have done some work of real importance in this area with the establishment of their 11 principles for effective project governance. In this research report the focus is on how projects are influenced by corporate governance by analysing aspects such as planning, reporting, risk management and project audits. The benefits which good project governance hold for a company, besides the protection of its stakeholder's interests, is also examined. Lastly guidelines are established for effective project governance by studying existing models, such as that created by the APM, as well as the King II report on corporate governance to try and make it more relevant to conditions in South Africa. / AFRIKAANSE OPSOMMING: Met die ineenstorting van groot multinasionale instellings soos Enron vroeg in die nuwe eeu, is daar toenemend gefokus op korporatiewe beheer, omdat beide belanghebbers en aandeelhouers aangedring het op groter beskerming van hul belange. Lande wereldwyd het kodes en wette ontwikkel. soos die Sarbanes-Oxley Act (2002) in die VSA, ten einde een of ander vorm van afdwingbare beheer op openbaargenoteerde maatskappye daar te stel. In Suid-Afrika ingelyks is die King II verslag oor korporatiewe beheer in 2002 gepubliseer. Korporatiewe beheer verleen beskerming aan belanghebbers, intern sowel as ekstern, deur te fokus op akkurate en deursigtige inligting wat maatskappye bekend maak, verslae oor die finansiele welstand van maatskappye deur middel van geprojekteerde kontantvloei, verantwoordelikheid en aanspreeklikheid van uitvoerende beamptes teenoor belanghebbers, asook duidelikheid oor risikobestuur. Projekte en projekbestuur speel 'n belangrike rol in die oorgrote meerderheid maatskappye en kan 'n beduidende uitwerking he op kontantvloei, risiko en verslagdoening. Juis weens hierdie oorwegings kan korporatiewe beheer 'n aanmerklike impak he op die wyse waarop projekte bestuur, of behoort bestuur te word. Dit kan beskou word as projekbeheer, 'n onderafdeling van die oorkoepelende beheerstrategie van 'n maatskappy. Min navorsing is nog gedoen oor die invloed van beheer op projekte, asook wat beskou kan word as 'goeie projekbeheer'. Afgesien van enkele kleiner projekbeheer konsultantmaatskappye, is die Association for Project Management (APM) in Brittanje die enigste wat werklik substantiewe leiding op hierdie terrein gebied het, soos blyk uit hul ontwikkeling van 11 beginsels vir doeltreffende projekbeheer. In hierdie navorsingsverslag word gefokus op hoe projekte beinvloed word deur korporatiewe beheer, deur kwessies soos beplanning, veslagdoening, risikobestuur en projekouditte te analiseer. Voordele wat goeie projekbeheer vir 'n maatskappy inhou, naas beskerming van belanghebbers se belange, word eweneens ondersoek. Enkele riglyne word laastens ontwikkel vir doeltreffende projekbeheer, deur bestaande modelle te bestudeer, soos die van APM en die King II verslag oor korporatiewe beheer, om dit meer relevant te maak vir Suid-Afrikaanse toestande.

Thesis (MBA (Business Management))--University of Stellenbosch, 1987.