Thesis (MBA)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: The Little Office (TLO) is a proposed start-up that will enter the childcare industry as a provider of on-site day-care at office parks. The unique service offering that TLO will propose to the market is on-site day-care which will not only serve the employers in question, but also their employees. TLO offers organisations the opportunity to address employee productivity related to childcare, as well as to attract and retain skills, while being able to outsource the actual day-care function, which is unrelated to their core business. The service offering to the children and their parents will include a focus on educational, social, physical and emotional development. Market trend analysis indicates an increase in demand for day-care. Combined with the fact that companies are ramping up efforts to attract and retain employees, this results in a situation where the market size and market trends indicate significant opportunities for TLO. Competition is present but due to the size of the market and the core differences in the business model presented by TLO the threat of competition is not fierce. The strategy has been developed around the market analysis and by taking into account the opportunities and threats that exist for TLO. TLO’s strategy therefore serves to differentiate it from the rest of the market in terms of location of centres as well as primary target customers. Coupled with the research evidence of positive outcomes on employee performance, this suggests the concept will be welcomed by new economy organisations. The marketing strategy will aim at large businesses, office parks and government institutions. TLO will present custom feasibility studies to identified customers to establish whether the business is feasible in terms of space, number of employees with children in the organisation, requirements by parents etc. TLO’s strategy is to develop not only core service offerings but also distinctive competencies such as a lower child to carer ratio and high quality, cutting edge and innovative childcare. The various branches of TLO will be run by a central administrative hub, where most of the costs will initially be incurred. This centralised office will be run by the owner and would require administrative and qualified social worker staff. Each branch will require qualified educational staff in line with the number of children per branch. Due to the regulatory requirements inherent in the childcare industry, TLO will base their business operations around achieving compliance excellence in their business. In addition, a continuous evaluation of childcare sciences and re-evaluation of TLO’s service offering will ensure that the latest developments in childcare are addressed and thus TLO remains competitive and progressive. The business model is low risk and provides positive operating cash flow from year three. Through partnering with labour brokers and the use of intelligent placement strategies, TLO will ensure that they have the correct staff in the correct place. Combined with continual audits of performance, TLO will turn the human resources risk into a competitive advantage. The main objectives for the first three years of operation are:  To open four branches averaging 20 children per branch within the first year;  To increase the number of clients served by 100% in Year 2 and again in Year 3; and  To develop a sustainable, profitable, start-up business.

published_or_final_version / Business / Doctoral / Doctor of Philosophy

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

The alignment of information systems (IS) strategies with business strategies has been a managerial priority in modern organisations. Information Technology (IT) governance is an alternative perspective that has recently been used as a management solution that can drive to desired levels of IS/business alignment. From a pragmatic perspective, both IS/business alignment and IT governance appear to be managerial solutions that corporations desire to implement in order to get the most of the business and IT relationship. Empirical research has addressed the idea that effective designs of IT governance enable IS/business alignment, however, the extent of such impact and related interactions are still unclear. This research is focused on those claims to contribute with pragmatic solutions towards IS/business alignment and IT governance by means of collective management practices. This research explored challenges, assumptions and conceptualisations around IS/business alignment and focused on the assessment process of IS-business alignment to identify management practices for both IS/business alignment and IT governance. First, a quantitative analysis from data collected of an international survey was performed. This survey was conducted to identify extreme outcomes of relevant management practices in the IS/business alignment dynamics and links with IT governance. Second, a qualitative analysis from data collected of two leading large companies, one in the manufacturing and other in the financial sector, was performed by using a three-level (strategic, tactical and operational) assessment method. This case research aimed to identify how common relevant management practices interact across strategic, tactical and operational organisational levels. Results of both analyses were integrated to elaborate the constructors of the framework derived from this research, namely ALIS-G. The results from this research can be summarised as follows: First, ALIS-G exhibits four core management practices (IT investment management, budgetary control, strategic and tactical program management, strategic and tactical understanding of IT-business) and four supportive (IT-business planning, IT projects prioritisation, sponsorship & championship and change readiness) to show collective and compelling influence over the IS-business alignment dynamics and the effectiveness of IT governance arrangements. Second, a well-established IT investment management process holds the most substantial positive impact in the IS-business alignment dynamics and design of IT governance arrangements. Finally, results highlights the fact, perhaps obvious, that the arrangement of IT governance and the dynamics of IS/business alignment are very much conditioned by the resilient assignment, allocation and administration of budgets

This study addresses how transformational organisational change can be enabled by dispersing and distributing leadership to change teams. It responds to the research challenge set by Caldwell (2003; 2005) to investigate change teams and explores issues raised by some authors that understanding of dispersed change agency (Buchanan et al., 2007) and distributed leadership (Gronn, 2002) may offer some insights regarding the management of complex organisational change processes. The study focuses on the implementation of Enterprise Resource Planning (ERP) in a Multi-National Corporation (MNC). It is accepted that failure rates for this type of technological change process are high and that most ERP implementations fail to achieve their objectives (Caruso, 2007; Aiken & Keller, 2009). In this study, a processual methodology (Pettigrew, 1985: Dawson, 1994; 2003) was employed and qualitative methods used, to unravel the complexity and develop rich and critical insight into the roles, relationships and competencies of three types of change teams. Research findings identify how change leadership was dispersed to three types of change team and how this led to rapid ERP implementation which was judged as ‘on time and in budget’. From this analysis, we develop a typology of change teams which identifies three types of change team: a control team; translation team; and a trouble shooting team. This typology characterises their roles, competencies and optimum conditions for interaction. In particular, we demonstrate how change teams working in concert demonstrate specific competencies, use complementary methods and employ specific political tactics to enable rapid improvisation of the implementation strategy and the ERP software.

M.B.A. / In this project, the researcher has investigated the factors relevant to competitiveness within the South African Chemicals Industry with the purpose of determining a conceptual framework of the strategic areas important for competitiveness in the South African Chemicals Industry. The challenge of the research problem resided in the fact that this study required the formulation of recommendations that would contribute to the development of competitive strategy for an industry that is diverse and fragmented in its historical development, strategies employed, markets served, technologies used, products manufactured and marketed, and scale of production. An additional challenge was the proprietary and confidential nature of the technology and strategies employed by individual firms within the industry. Given this paradigm, the researcher relied upon qualitative research techniques to address the complexity presented by the research problem. Individual focus interviews were employed to collect data. The data was then analysed and transcribed according to a specific protocol. Subsequently, the data was discussed and compared to literature available on the subject. Finally, conclusions were drawn and recommendations made which the researcher hopes make a positive contribution to the body of knowledge available with which to tackle the formidable problems facing the South African Chemicals Industry.