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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
21

QuickAssist Extensive Reading for Learners of German Using CALL Technologies

Wood, Peter January 2010 (has links)
The focus of this dissertation is the development and testing of a CALL tool which assists learners of German with the extensive reading of German texts of their choice. The application provides functionality that enables learners to acquire new vocabulary, analyse the meaning of complex word forms and to study a word’s semantic and syntactic features with the help of corpora and online resources. It is also designed to enable instructors to create meaningful exercises to be used in classroom activities focusing on vocabulary acquisition and word formation rules. The detailed description of the software development and implementation is preceded by a review of the relevant literature in the areas of German morphology and word formation, second language acquisition and vocabulary acquisition in particular, studies on the benefits of extensive reading, the role of motivation in second language learning, CALL, and natural language processing technologies. The user study presented at the end of this dissertation shows how a first test group of learners was able to use the application for individual reading projects and presents the results of an evaluation of the software conducted by three German instructors assessing the affordances of the applications for students and potential applications for language instructors.
22

none

Lin, Wan-Ju 04 August 2000 (has links)
none
23

The Analysis of Communication Industry Between R.O.C. and P.R.C.

Yin, Chen-Chia 23 May 2001 (has links)
NONE
24

The redesign of an outcomes-based curriculum for contact centre agents.

Kgomo, Frans L. January 2007 (has links)
Thesis (MTech. degree in Contact Centre Management) - Tshwane University of Technology, 2007. / The purpose of this study is to assess the experience of contact centre agents who have been trained according to the current Tshwane University of Technology curriculum for the Contact Centre Management qualification. The aim is to develop a more effective outcomes-based curriculum for contact centre agents.
25

Call centres : work, service, & technologies

Ellway, Benjamin Piers William January 2011 (has links)
No description available.
26

QuickAssist Extensive Reading for Learners of German Using CALL Technologies

Wood, Peter January 2010 (has links)
The focus of this dissertation is the development and testing of a CALL tool which assists learners of German with the extensive reading of German texts of their choice. The application provides functionality that enables learners to acquire new vocabulary, analyse the meaning of complex word forms and to study a word’s semantic and syntactic features with the help of corpora and online resources. It is also designed to enable instructors to create meaningful exercises to be used in classroom activities focusing on vocabulary acquisition and word formation rules. The detailed description of the software development and implementation is preceded by a review of the relevant literature in the areas of German morphology and word formation, second language acquisition and vocabulary acquisition in particular, studies on the benefits of extensive reading, the role of motivation in second language learning, CALL, and natural language processing technologies. The user study presented at the end of this dissertation shows how a first test group of learners was able to use the application for individual reading projects and presents the results of an evaluation of the software conducted by three German instructors assessing the affordances of the applications for students and potential applications for language instructors.
27

Detection and resolution of feature interactions in telecommunications systems during runtime

Marples, David John January 2001 (has links)
No description available.
28

The relationship of a measure of personality factors to a measure of motivation for ministerial work and success in a selected B.D. program

Steere, James Lindley January 1969 (has links)
There is no abstract available for this dissertation.
29

Delivering service at call centres : a critical realist's view of the front line employees' world of work and effectiveness

Kasturi, Anand January 2004 (has links)
No description available.
30

Erfassung der Stressoren und Stressabbau im Call-Center eine empirische Untersuchung zur Wirksamkeit eines Interventionsprogramms am Beispiel eines Inbound-Call-Center

Koch, Axel January 2004 (has links)
Zugl.: Dortmund, Univ., Diss., 2004

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