Thesis (M.B.A.)--University of Hong Kong, 1997. / Includes bibliographical references (leaf 98-100).

Thesis (MTech (Management))--Cape Peninsula University of Technology, 2005 / This study illustrates the practical value of incorporating the assessment of data obtained from surveys conducted on tourists' views of current service offerings at eating establishments. The findings from such surveys can assist tourism and the hospitality industry managers to identify priorities for product and service improvements. In essence, the research report examines how tourists (both domestic and foreign) make the choice of an eating establishment. It also examines how greater understanding of user-satisfaction (tourists) with the hospitality products or services may improve planning for the development of these service offerings. In order to conceptualise the research problem, a review of literature is provided of selected aspects of visitors perceptions in the Cape Metropolitan region. Moreover, these aspects (facilities for children, persons with disability, special attention for pensioners, African dishes on offer) are also considered based on the argument that the views of visitors on current service offerings should be given far more prominence than generally occurs at present. The survey of two hundred tourists was conducted during the peak holiday season of December 2004 to January 2005 in the Cape Metropolitan region of South Africa. The survey examined views and perceptions of visitors about a range of services at eating establishments. Survey results reported selected aspects of satisfaction or dissatisfaction with the services of eating establishment in the Cape Town city centre, Waterfront and Camps Bay. The researcher concludes that current service offerings at eating establishments in the Cape Metropolitan region do little to accommodate visitors whose primary reasons for visiting are to experience the South African food and wine, especially cultural-specific foods, as well as accommodating the needs of disabled visitors, children and old age pensioners. The implications of the findings will assist relevant authorities to help enhance service offerings.

Increased scientific understanding of the links between nutrition and health has led to a demand for more nutrition information to be made available to consumers. Nutrition information is widely available on supermarket products but is rarely found in catering establishments. This research involved the provision of nutrition information in canteens and restaurants and studied the effect on consumer meal choices. A study was designed to find the optimum visual method of displaying nutrition information. Eight nutritional formats were systematically tested on customers in a shopping centre food court. Graphical formats displaying nutrition information in relation to current dietary advice relayed the nutrition information significantly quicker than, and as accurately as, tabular displays. A database system was developed to provide nutrition information on menu items making up a selected meal. A program suite was designed to enable the creation of recipes and menus. The nutritional breakdown of a selected meal was displayed to the customer who was then given the opportunity to change their meal before that meal was acquired. All initial choices and subsequent changes were recorded for analysis. Surveys carried out in two canteen locations (n=694) revealed that a significant percentage of customers (16%) did make changes to their meal after viewing the nutritional information on their first choice. Those who did not change were, on average, making "healthy" choices of meal. Those who did change made second choices which were, on average, significantly lower in energy, saturated fatty acids and non-milk extrinsic sugars than their first selections. Overall "healthier" choices were made with the second selection which did not differ significantly from the nutritional content of the meals chosen by those respondents who had not wished to change. Further research is necessary to determine whether the intention to change a selected meal as demonstrated by this research would be carried through by the respondents to the actual food selection.

In the diploma thesis Strategy map of a catering company the strategic map of a model catering company operating on Czech market has been constructed. Strategy map was chosen as a transparent and effective measure concerning the important parts of the strategy of the concrete company in a way of visual shortcut in line with the well-known methodology: KAPLAN, Robert S., NORTON, David P.: Strategy Maps, Harvard Business School Publishing Corporation, Boston 2004. ISBN 1-59139-134-2. In the theoretical part of this diploma thesis the basic elements important for the construction of the strategy map were described and also the professional services of the catering company were presented. In the practical part the catering market of Czech Republic is analysed and then, on the basis of determined opportunities, the newly founded company VIP Catering is being modelled. This company addresses VIP clients with the offer of first class quality VIP services. Subsequently its mission, vision, SWOT analysis were determined, strategic goals were analysed and divided into four basic perspectives and reliable key performance indicators were suggested. Consequently strategic iniciatives and appropriate organization structure were developped. At the end of the practical part the strategy map for the VIP catering company was designed and the causal relationships among the strategy elements were outlined. The main result of the diploma thesis lies in the originally constructed strategy map on of a newly established catering company operating on Czech market.

The subject of this thesis is creation of business plan of café in České Budějovice. The thesis is divided into two parts -- theoretical and practical. The theoretical part is about basic terms, general description and structure of business concept. In practical part, there is written the complete business plan of Theatre café and wineroom. The practical part deals with specific business plan that verify the theoretical process in practise and shows that the project is viable and it has chance to be successful.

En Office Event se diseña una dinámica de acuerdo a las necesidades del cliente teniendo en cuenta su misión, visión y valores, para que pueda compartir con sus colaboradores un espacio de calidad comunicativa y compromisos. En el tiempo del coffee break se abren espacios de comunicación y reconocimiento con la dinámica que benefician y refuerzan al equipo como identidad. / Trabajo de investigación

This study examines the potential relationship between companies' adaptation to shareholders' preferences for dividends in SEK and the number of shareholders, as well as whether this relationship varies across different age groups. Previous research has explored individuals' preferences for dividends and potential age-related differences in these preferences. There have also been studies investigating investors' preferences for dividend payments in Swedish companies. However, there is a knowledge gap regarding how dividend payments affect the number of shareholders, which justifies the need for this study. The study utilizes data from worldscope and datastream for publicly traded companies on the Stockholm Stock Exchange OMXSPI that paid dividends during the period of 2017-2019. To analyze the hypotheses, the study employs multivariate regressions. The results indicate some indications of a relationship, particularly between companies' adaptation to shareholders' preferences for dividends in SEK and the number of shareholders in the 60+ age group. The study's findings also suggest weak but not statistically significant tendencies towards a more general relationship between dividend payments and all shareholders during the years 2017-2019.

O presente estudo teve como objetivo avaliar a qualidade microbiológica de refeições frias e quentes, em condições reais de vôo, destinadas aos tripulantes de vôos domésticos. Um total de 133 amostras foi analisada, sendo que nenhuma delas apresentou Salmonella sp.. A presença de S. aureus coagulase-positiva ocorreu em apenas 0,75% (1) das amostras, numa porção de frutas em pedaços, com contagem acima de 103 UFC/g. No entanto, obtiveram-se contagens de outras espécies de estafilococos (que não o S. aureus), que ocorreram em 54,14% (72) das amostras frias e em 5,26% (7) das amostras quentes. Foram observadas contagens dessas bactérias acima de 103 UFC/g em 40,60% (54) das amostras frias e em 1,5% (2) das amostras quentes. Contagens de bactérias heterotróficas mesófilas ocorreram em 61,65% (82) das amostras frias e 13,53% (18) das amostras quentes. A contagem de bactérias heterotróficas psicrotróficas ocorreu em 56,39% (75) das amostras frias e em 5,26% (7) das amostras quentes. A determinação do número mais provável (NMP) de coliformes totais ocorreu em 49,62% (66) das amostras frias e em 3,76% (5) das amostras quentes, enquanto que o NMP de coliformes fecais foi observado em 36,10% (48) das amostras frias e em 1,5% (2) das amostras quentes. Verificou-se a presença de E. coli em 9,77% (13) das amostras. Mostraram-se de baixa qualidade microbiológica 42,10% (56) das amostras, sendo 39,85% (53) itens frios e 2,25% (3), quentes. Tendo em vista os resultados obtidos, parece lícito concluir que os alimentos servidos a bordo, destinados aos aeronautas, podem ser considerados seguros, em relação a inocuidade evidenciada através dos microrganismos patogênicos estudados. A qualidade microbiológica dos alimentos reaquecidos mostrou-se superior àquela dos alimentos servidos frios. / The present study had as objective, to evaluate the microbiological quality of cold and hot meals, in real conditions of flight, destinated to the crew of brasilian flights. A total of 133 samples was analysed, and none of them presented Salmonella sp.. The presence of S. aureus happened in just 0,75% (1) of the samples, a portion of fruits in pieces, with colony counts above 103UFC/g. However, they were obtained another Staphylococcus species colony counts (that not the S. aureus). That happened in 54,14%(72) of the cold samples and in 5,26% (7) of the hot samples. The colony counts of those microorganism was observed above 103 UFC/g in 40,60% (54) of the cold samples and in 1,5% (2) of the hot samples. The colony counts of mesofilic microorganism happened in 61,65% (82) of the cold samples and 13,53% (18) of the hot samples. The colony counts of psicrotrofic microorganism happened in 56,39% (75) of the cold samples and in 5,26% (7) of the hot samples. The determination of the most probable number (MPN) of coliform happened in 49,62% (66) of the cold samples and in 3,76% (5) of the hot samples, while MPN of fecal coliform was observed in 36,10% (48) of the cold samples and in 1,5% (2) of the hot samples. The presence of E. coli was verified in 9,77% (13) of the samples. The low microbilogical quality was verified in 42,10% (56) of the samples, being 39,85% (53) cold and 2,25% (3), hot. According to the results, we can conclude that the on board food served to the crew can be considered safe, in relation to the studied patogenic microorganisms. The microbiological quality of reheated meals was superior than cold meals.

O presente estudo teve como objetivo avaliar a qualidade microbiológica de refeições frias e quentes, em condições reais de vôo, destinadas aos tripulantes de vôos domésticos. Um total de 133 amostras foi analisada, sendo que nenhuma delas apresentou Salmonella sp.. A presença de S. aureus coagulase-positiva ocorreu em apenas 0,75% (1) das amostras, numa porção de frutas em pedaços, com contagem acima de 103 UFC/g. No entanto, obtiveram-se contagens de outras espécies de estafilococos (que não o S. aureus), que ocorreram em 54,14% (72) das amostras frias e em 5,26% (7) das amostras quentes. Foram observadas contagens dessas bactérias acima de 103 UFC/g em 40,60% (54) das amostras frias e em 1,5% (2) das amostras quentes. Contagens de bactérias heterotróficas mesófilas ocorreram em 61,65% (82) das amostras frias e 13,53% (18) das amostras quentes. A contagem de bactérias heterotróficas psicrotróficas ocorreu em 56,39% (75) das amostras frias e em 5,26% (7) das amostras quentes. A determinação do número mais provável (NMP) de coliformes totais ocorreu em 49,62% (66) das amostras frias e em 3,76% (5) das amostras quentes, enquanto que o NMP de coliformes fecais foi observado em 36,10% (48) das amostras frias e em 1,5% (2) das amostras quentes. Verificou-se a presença de E. coli em 9,77% (13) das amostras. Mostraram-se de baixa qualidade microbiológica 42,10% (56) das amostras, sendo 39,85% (53) itens frios e 2,25% (3), quentes. Tendo em vista os resultados obtidos, parece lícito concluir que os alimentos servidos a bordo, destinados aos aeronautas, podem ser considerados seguros, em relação a inocuidade evidenciada através dos microrganismos patogênicos estudados. A qualidade microbiológica dos alimentos reaquecidos mostrou-se superior àquela dos alimentos servidos frios. / The present study had as objective, to evaluate the microbiological quality of cold and hot meals, in real conditions of flight, destinated to the crew of brasilian flights. A total of 133 samples was analysed, and none of them presented Salmonella sp.. The presence of S. aureus happened in just 0,75% (1) of the samples, a portion of fruits in pieces, with colony counts above 103UFC/g. However, they were obtained another Staphylococcus species colony counts (that not the S. aureus). That happened in 54,14%(72) of the cold samples and in 5,26% (7) of the hot samples. The colony counts of those microorganism was observed above 103 UFC/g in 40,60% (54) of the cold samples and in 1,5% (2) of the hot samples. The colony counts of mesofilic microorganism happened in 61,65% (82) of the cold samples and 13,53% (18) of the hot samples. The colony counts of psicrotrofic microorganism happened in 56,39% (75) of the cold samples and in 5,26% (7) of the hot samples. The determination of the most probable number (MPN) of coliform happened in 49,62% (66) of the cold samples and in 3,76% (5) of the hot samples, while MPN of fecal coliform was observed in 36,10% (48) of the cold samples and in 1,5% (2) of the hot samples. The presence of E. coli was verified in 9,77% (13) of the samples. The low microbilogical quality was verified in 42,10% (56) of the samples, being 39,85% (53) cold and 2,25% (3), hot. According to the results, we can conclude that the on board food served to the crew can be considered safe, in relation to the studied patogenic microorganisms. The microbiological quality of reheated meals was superior than cold meals.

Thesis evaluates implementing of IT product, classifies and compares selected approaches of supply chain management. Classification will be oriented at the usability of the approaches for the evaluation of inventory management, inventory strategies and usability of SAP MM in order to highlight business benefits for LSG Lufthansa Service Holding AG, operating in airline catering business. Concerning size range limitation of the paper, LSG Lufthansa Service Hong Kong Ltd will be analysed followed by defining relevant differences with regards to material flow processes only in LSG Sky Chefs Thailand Ltd.