by See Yat Fung, Linus, Wong Ming Fung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2002. / Includes bibliographical references (leaves 100-105). / Questionnaire also in Chinese. / ABSTRACT --- p.ii / ACKNOWLEDGEMENTS --- p.v / TABLE OF CONTENTS --- p.vi / LIST OF TABLES AND FIGURES --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.3 / Primary Research --- p.3 / Exploratory Study --- p.3 / Questionnaire --- p.3 / Sampling Procedures --- p.5 / Data Collection Period --- p.5 / Sensory Evaluation --- p.5 / Field Study --- p.6 / Telephone Interview --- p.6 / Secondary Research --- p.7 / Literature Reviews --- p.7 / News Reviews --- p.7 / Data Analysis --- p.8 / Recoding --- p.8 / Scores Construction --- p.9 / Statistical Tests --- p.9 / Limitations --- p.9 / Chapter III. --- COMPANY / BRAND OVERVIEW --- p.11 / Company Background --- p.11 / History --- p.11 / Financial Performance --- p.13 / Product Overview --- p.14 / Lines of Products --- p.14 / Sales Performance --- p.17 / Mr. Kon in China --- p.18 / Market Environment --- p.19 / Competitive Landscape --- p.20 / Marketing Strategies --- p.22 / Distribution --- p.23 / Promotion --- p.24 / Key Success Factors --- p.27 / International Expansion --- p.30 / Entering Hong Kong --- p.31 / Marketing Strategies --- p.33 / Chapter IV --- DATA ANALYSIS --- p.36 / Sample Size Analysis of the Results of the Questionnaire --- p.36 / Demographics --- p.36 / Consumption Patterns --- p.37 / Preference of Different Types of Packaging --- p.39 / Ideal Size for Ready-to-drink Tea --- p.40 / Preference of Distribution Channel --- p.41 / Preference of Product of Origin --- p.42 / Purchasing Behavior --- p.43 / Respondents' Attitudes Towards Ready-to-drink Tea --- p.44 / Aided Brand and Product Awareness --- p.46 / Product Trial Rates --- p.47 / Aided Celebrity Awareness --- p.48 / Celebrity Awareness vs. Product Awareness --- p.49 / Respondents' Attitudes Towards Mr. Kon Beverages --- p.51 / Analysis of the Results of the Sensory Evaluation --- p.54 / Differences in Tastes among Brands --- p.54 / Preferences in Tastes among Brands --- p.56 / Chapter V. --- RECOMMENDATIONS --- p.58 / Target Segment --- p.58 / Brand Image --- p.59 / Products --- p.59 / Taste --- p.60 / Packaging --- p.61 / Price --- p.62 / Place --- p.63 / Promotion --- p.65 / Communication --- p.67 / Chapter VI. --- CONCLUSION --- p.69 / Chapter VII. --- APPENDICES --- p.71 / Chapter VIII. --- BIBLIOGRAPHY --- p.100

Leung, Kar Man, Man, Angela Wing Yee. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2002. / Includes bibliographical references (leaf 37). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF FIGURES --- p.vi / LIST OF TABLES --- p.vii / CHAPTER / Chapter I --- INTRODUCTION --- p.1 / Chapter 1.0 --- Overview --- p.1 / Chapter 1.1 --- Objectives of our study --- p.2 / Chapter 1.1.1 --- Research objective --- p.2 / Chapter 1.1.2 --- Decision making objective --- p.3 / Chapter II --- CONCEPTUAL FRAMEWORK --- p.4 / Chapter 2.0 --- Theory of Reasoned Action --- p.4 / Chapter 2.1 --- Reason for choosing the Theory of Reasoned Action --- p.4 / Chapter 2.2 --- What is the Theory of Reasoned Action? --- p.4 / Chapter III --- METHODOLOGY --- p.8 / Chapter 3.0 --- Methodology --- p.8 / Chapter 3.1 --- Research design --- p.8 / Chapter 3.2 --- Sample and sampling method for the main study --- p.8 / Chapter 3.2.1 --- Sample --- p.8 / Chapter 3.2.2 --- Sampling method for the descriptive research --- p.9 / Chapter 3.3 --- Operationalizatoin --- p.9 / Chapter 3.4 --- Data analysis --- p.11 / Chapter 3.4.1 --- Analyzing consumption behavior --- p.11 / Chapter 3.4.2 --- Testing the conceptual model --- p.11 / Chapter 3.5 --- Research activities --- p.11 / Chapter 3.5.1 --- Exploratory research --- p.11 / Chapter 3.5.1.1 --- Literature review --- p.11 / Chapter 3.5.1.2 --- Focus group --- p.11 / Chapter 3.5.1.2.1 --- Sampling method --- p.12 / Chapter 3.5.1.2.2 --- Sample --- p.12 / Chapter 3.5.1.2.3 --- Research area --- p.12 / Chapter 3.5.1.2.4 --- Pre-testing the instrument --- p.13 / Chapter 3.5.2 --- Descriptive research --- p.13 / Chapter 3.5.2.1 --- Description of the instrument --- p.13 / Chapter 3.5.2.2 --- Procedure for administering the questionnaires --- p.14 / Chapter 3.5.2.3 --- Analysis and interpretation of the responses --- p.14 / Chapter IV --- RESULTS --- p.15 / Chapter 4.0 --- Results --- p.15 / Chapter 4.1 --- Consumption behavior --- p.15 / Chapter 4.1.1 --- Men's classification of cosmetics items --- p.15 / Chapter 4.1.2 --- Consumption behavior of cosmetics and toiletries --- p.16 / Chapter 4.1.3 --- Year(s) of experience of using skincare products --- p.16 / Chapter 4.1.4 --- Knowledge of brands that carry men's cosmetics --- p.17 / Chapter 4.1.5 --- Relative importance of independent factors --- p.17 / Chapter 4.1.6 --- Demographic description of the respondents --- p.18 / Chapter 4.1.6.1 --- Jobs/ industries --- p.18 / Chapter 4.1.6.2 --- Highest education level attained by respondents --- p.19 / Chapter 4.1.6.3 --- Respondents' monthly income --- p.19 / Chapter 4.1.6.4 --- Age distribution of the respondents --- p.19 / Chapter 4.2 --- Path analysis --- p.19 / Chapter 4.2.1 --- Reliability analysis --- p.20 / Chapter 4.2.2 --- LISREL analysis --- p.21 / Chapter 4.2.3 --- """Model 1"" of the conceptual model" --- p.22 / Chapter V --- CONCLUSION AND RECOMMENDATIONS --- p.26 / Chapter 5.0 --- Conclusion --- p.26 / Chapter 5.1 --- Managerial implications --- p.26 / Chapter 5.1.1 --- What to market --- p.26 / Chapter 5.1.2 --- How much to price --- p.27 / Chapter 5.1.3 --- How to market skincare products to men --- p.27 / Chapter 5.1.4 --- Whom to target at --- p.28 / Chapter 5.1.5 --- How to position skincare products --- p.29 / Chapter 5.1.6 --- How to make your brand recognized --- p.29 / Chapter 5.2 --- Limitations --- p.30 / Chapter 5.2.1 --- External validity --- p.30 / Chapter 5.2.1.1 --- Sampling bias --- p.30 / Chapter 5.2.1.2 --- Sampling method --- p.31 / Chapter 5.2.2 --- Limited scope --- p.31 / Chapter 5.2.2.1 --- Specific definition of the research subject --- p.31 / Chapter 5.2.2.2 --- Lack of segmentation --- p.32 / Chapter 5.2.2.3 --- Incomprehensive list of factors --- p.32 / Chapter 5.2.3 --- Different administrative methods used --- p.33 / Chapter 5.2.4 --- Maturation effect --- p.33 / Chapter 5.2.5 --- Unanswered sections --- p.34 / Chapter 5.2.6 --- Leading questions affecting validity --- p.34 / Chapter 5.3 --- Suggestions for future research --- p.34 / Chapter 5.3.1 --- Larger and more random sample --- p.34 / Chapter 5.3.2 --- Wider scope --- p.34 / APPENDIX --- p.36 / Chapter 1 --- Population by age group and sex at the end of2001 / Chapter 2 --- Sales of cosmetics and toiletries in the Asia-Pacific region by sector1998-2000 / Chapter 3 --- Constructs of the conceptual model and statements usedin questionnaire / Chapter 4 --- Questions and answers for the focus group / Chapter 5 --- Research instrument - the questionnaire / Chapter 6 --- Percentage of respondents who consider the stated items as cosmetics / Chapter 7 --- Usage frequency of cosmetics and toiletries / Chapter 8 --- Year(s) of experience of using skincare products / Chapter 9 --- Knowledge of the brands which carry men's cosmetics / Chapter 10 --- Relative importance of factors affecting the use of skincare products / Chapter 11 --- Industries which respondents workin / Chapter 12 --- Highest education level attained by respondents / Chapter 13 --- Respondents' monthly income / Chapter 14 --- Respondents' age distribution / Chapter 15 --- Results from reliability analysis / Chapter 16 --- LISREL outputs / BIBLIOGRAPHY --- p.37

by Lam Lai Ming, Regina, Tang Oi Tai. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2002. / Includes bibliographical references (leaves 65-66). / Questionnaire also in Chinese. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES --- p.vi / LIST OF FIGURES --- p.vii / ACKNOWLEDGEMENT --- p.ix / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Genes and GM Food --- p.1 / Examples of GM Food Available in the Market --- p.2 / Potential Benefits and Risks of GM Food --- p.2 / Scientific Evidence for the Safety of GM Food --- p.5 / The International Scene of GM Food Labeling System --- p.6 / Pros and Cons of GM Food Labeling --- p.7 / Consumers' Perception and Acceptance of GM Food --- p.9 / Situation in Hong Kong --- p.11 / Hong Kong Public´ةs Concern --- p.13 / Chapter II. --- RESEARCH OBJECTIVES AND METHODOLOGY --- p.15 / Research Objectives --- p.15 / Methodology --- p.15 / Research Design --- p.15 / Questionnaire --- p.16 / Data Collection --- p.17 / Data Analysis Method --- p.17 / Chapter III. --- FINDINGS AND IMPLICATIONS --- p.19 / General Public's knowledge about / awareness of GM food --- p.19 / Consumers' Perception and Attitudes towards GM Food and Traditionally Produced Food --- p.22 / Quality --- p.25 / Nutritional Value --- p.27 / Price --- p.29 / Safety of consumption --- p.31 / Consumers' Purchasing Behavior --- p.34 / To evaluate consumers' opinions and reactions to the GM Food labeling system in Hong Kong --- p.40 / Profiles of the respondents --- p.43 / Limitations --- p.46 / Chapter IV. --- RECOMMENDATIONS --- p.48 / For Government --- p.48 / For GM Food Manufacturers --- p.50 / For Suppliers --- p.51 / APPENDIX --- p.53 / BIBLIOGRAPHY --- p.65

by Chan Chui-mi, Rebecca and Pong Hei-ming, David. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1990. / Bibliography: leaf 138. / TABLES OF CONTENTS --- p.ii / LIST OF ILLUSTRATIONS --- p.v / LIST OF TABLES --- p.vi / ACKNOWLEDGMENTS --- p.vii / Chapter I. --- BACKGROUND AND PROBLEM STATEMENT --- p.1 / Background on the Yuppie Phenomenon --- p.1 / Baby-boomers and Yuppies --- p.1 / Yuppies in the U.S.A. --- p.1 / The Yuppie Phenomenon in Hong Kong --- p.3 / Statement of the Problem --- p.5 / Chapter II. --- LITERATURE REVIEW --- p.6 / Yuppies : Origin and Definition --- p.8 / Yuppies : Their Inner World --- p.10 / Yuppies : An International Flavor --- p.13 / Yuppies in Hong Kong --- p.15 / Returnees --- p.16 / Working Educated Women --- p.16 / Yuppies : Life-style and Marketing Imp1ications --- p.17 / Yuppies : Fading Away --- p.17 / Conclusions --- p.22 / Chapter III. --- RESEARCH METHODOLOGY --- p.23 / Hypotheses Development --- p.23 / Psychological Traits --- p.24 / Status Conscious --- p.24 / Quality Conscious --- p.24 / Motivation and Drive --- p.25 / Innovative and Adventurous --- p.25 / Health-conscious --- p.25 / Time-conscious --- p.26 / Concern for Children --- p.26 / Media Selection --- p.26 / Market/Consumption Behavior --- p.27 / Demographic Profile --- p.28 / Target Group Definition --- p.29 / Age --- p.30 / Personal Income --- p.30 / Education --- p.31 / Data Collection --- p.31 / Sampling Frame --- p.31 / Questionnaire Design --- p.32 / Psychological Traits --- p.32 / Market Behavior --- p.33 / Demographic Profile --- p.35 / Data Analysis --- p.35 / Summary --- p.36 / Chapter IV. --- DATA COLLECTION AND ANALYSIS --- p.37 / Pilot Test --- p.37 / Data Collection in Practice --- p.38 / Sample Group --- p.38 / Post-coding of Part I Answers --- p.39 / Post-coding of Part II Answers --- p.39 / Descriptive Statistics --- p.46 / Frequency Statistics --- p.46 / Hypothesis Testing of Psychological --- p.46 / Traits By Two-Sample T-test / Analysis of Yuppies， Consumption By One-Sample Chi-Square --- p.48 / Cross Tabulation and Chi-Square --- p.51 / Statistic on Consumption of Yuppies / Vis-a-vis the Control Group / Demographic Characteristics of Yuppies --- p.54 / Cluster Analysis --- p.56 / Primary Cluster Analysis --- p.56 / Secondary Cluster Analysis --- p.58 / Demographic Characteristics Redefined --- p.62 / Chapter V. --- MARKETING IMPLICATIONS --- p.63 / Executive Summary --- p.63 / Marketing Implications --- p.64 / Marketing of Social Goods --- p.65 / Marketing of Non-social Goods --- p.66 / New Market Segments --- p.67 / New Product Attributes --- p.67 / New Distribution Channels --- p.68 / New Promotion Messages --- p.68 / Differentiated Pricing Strategies --- p.69 / Recommendations for Future Studies --- p.77 / APPENDIX --- p.71 / Chapter 1 --- Initial Questionnaire for Pilot Test --- p.71 / Chapter 2 --- Pilot Test and Spearman Coefficient for Internal Consistency Test --- p.89 / Chapter 3.1 --- Revised Questionnaire in English --- p.91 / Chapter 3.2 --- Revised Questionnaire in Chinese --- p.102 / Chapter 4 --- "Descriptive Statistics on Mean, Standard Deviation, Maximum and Minimum Values of Records" --- p.113 / Chapter 5 --- Hypothesis Testing of Psychological Traits by Two-sample T-test --- p.114 / Chapter 6 --- T-test Results on the Mean Difference for Each Group of Attitude Statements between the Yuppies and the Control Group --- p.116 / Chapter 7 --- One Sample Chi-square Test --- p.120 / Chapter 8 --- Results of One Sample Chi-square on Yuppies， Consumption --- p.121 / Chapter 9 --- Cross Tabulation of Chi-square Statistics on Consumption of Yuppies vis-a-vis the Control Group --- p.127 / Chapter 10 --- Frequency Statistics on Yuppie Demographics --- p.130 / Chapter 11 --- Cluster Analysis --- p.135 / BIBLIOGRAPHY --- p.136

by Chong Lai-Yin, Ho Lai-Wai Thomas Leo, Lee Ching-Lum Bianca. / Thesis (M.B.A.)--Chinese University of Hong Kong, 2003. / Includes bibliographical references (leaves 140-141). / Questionnaire in Chinese. / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.vii / ACKNOWLEDGEMENTS --- p.ix / Chapter CHAPTER 1 --- INTRODUCTION --- p.1 / Chapter 1.1. --- Rationale of Study --- p.1 / Chapter 1.2. --- Research Objectives --- p.6 / Chapter 1.3. --- Research Scope --- p.7 / Chapter 1.3.1. --- Study Focus --- p.7 / Chapter 1.3.2. --- Advertising Media --- p.8 / Chapter CHAPTER 2 --- LITERATURE REVIEW --- p.9 / Chapter 2.1. --- Gender Stereotype --- p.9 / Chapter 2.2. --- Sexual Content in Advertising --- p.14 / Chapter 2.3. --- Chinese Culture --- p.16 / Chapter 2.4. --- Attitude towards Sex of Hong Kong People --- p.17 / Chapter 2.5. --- Advertising Effectiveness --- p.20 / Chapter CHAPTER 3 --- METHODOLOGY --- p.22 / Chapter 3.1 --- Hypotheses --- p.22 / Chapter 3.2 --- Definition --- p.23 / Chapter 3.3 --- Research Methods --- p.24 / Chapter 3.3.1. --- Part One: Content Analysis --- p.24 / Chapter 3.3.2. --- Part Two: Experiment Study --- p.26 / Chapter 3.3.2.1. --- Experiment Data Collection Method --- p.26 / Chapter 3.3.2.1.1. --- Experiment Objects --- p.26 / Chapter 3.3.2.1.2. --- Experiment Subjects --- p.28 / Chapter 3.3.2.1.3. --- Experiment Procedure --- p.28 / Chapter 3.3.2.1.4. --- Experiment Questionnaire Design --- p.29 / Chapter 3.3.2.2. --- Experiment Data Analysis Method --- p.30 / Chapter 3.3.2.2.1. --- General Brand Name Recall --- p.30 / Chapter 3.3.2.2.2. --- Sexual Appeal Ads Recall --- p.30 / Chapter 3.3.2.2.3. --- Gender Role Stereotyping Ads Recall --- p.31 / Chapter 3.3.3. --- Part Three: Survey --- p.31 / Chapter 3.3.3.1. --- Survey Data Collection Method --- p.31 / Chapter 3.3.3.1.1. --- Survey Objects --- p.31 / Chapter 3.3.3.1.2. --- Survey Population --- p.33 / Chapter 3.3.3.1.3. --- Survey Sampling Method --- p.33 / Chapter 3.3.3.1.4. --- Survey Sample Size --- p.33 / Chapter 3.3.3.1.5. --- Survey Procedure --- p.34 / Chapter 3.3.3.1.6. --- Survey Questionnaire Design --- p.34 / Chapter 3.3.3.2. --- Survey Data Analysis Method --- p.36 / Chapter 3.3.3.2.1. --- Sexual Appeal Ads --- p.36 / Chapter 3.3.3.2.2. --- Gender Role Stereotyping Ads --- p.36 / Chapter CHAPTER 4 --- CONTENT ANALYSIS RESULTS --- p.38 / Chapter 4.1. --- Gender Role Stereotyping --- p.39 / Chapter 4.1.1. --- The Family --- p.40 / Chapter 4.1.2. --- The Ritualization of Subordination --- p.41 / Chapter 4.2. --- Sexual Appeal --- p.42 / Chapter CHAPTER 5 --- EXPERIMENT RESULTS --- p.45 / Chapter 5.1. --- Respondent Profile --- p.45 / Chapter 5.1.1. --- Age --- p.45 / Chapter 5.1.2. --- Gender --- p.46 / Chapter 5.1.3. --- Education Level --- p.46 / Chapter 5.2. --- General Brand Name Recall --- p.47 / Chapter 5.2.1. --- Overall Recall --- p.47 / Chapter 5.2.2. --- First Recall --- p.49 / Chapter 5.3. --- Sexual Appeal Ads Recall --- p.51 / Chapter 5.3.1. --- Sexual Appeal and Non-Sexual Appeal Ads --- p.51 / Chapter 5.3.2. --- Sexual Appeal Ads Recall by Gender --- p.52 / Chapter 5.4. --- Gender Role Stereotyping Ads Recall --- p.53 / Chapter 5.4.1. --- Gender Role Stereotyping Ads and Non-Gender Role Stereotyping Ads --- p.53 / Chapter 5.4.2. --- Gender Role Stereotyping Ads Recall by Gender --- p.54 / Chapter CHAPTER 6 --- SURVEY RESULTS --- p.55 / Chapter 6.1. --- Respondent Profile --- p.55 / Chapter 6.1.1. --- Age --- p.55 / Chapter 6.1.2. --- Gender --- p.56 / Chapter 6.1.3. --- Education Level --- p.56 / Chapter 6.2. --- Sexual Appeal Ads --- p.57 / Chapter 6.2.1. --- Descriptions of Sexual Appeal Ads --- p.57 / Chapter 6.2.1.1. --- Overall Descriptions --- p.57 / Chapter 6.2.1.2. --- Descriptions by Gender --- p.57 / Chapter 6.2.2. --- Attitudes towards Sexual Appeal Ads --- p.58 / Chapter 6.2.2.1. --- Overall Attitudes --- p.58 / Chapter 6.2.2.2. --- Attitudes by Gender --- p.59 / Chapter 6.3. --- Gender Role Stereotyping Ads --- p.65 / Chapter 6.3.1. --- Descriptions of Gender Role Stereotyping Ads --- p.65 / Chapter 6.3.1.1. --- Overall Descriptions --- p.65 / Chapter 6.3.1.2. --- Descriptions by Gender --- p.65 / Chapter 6.3.2. --- Attitudes towards Gender Role Stereotyping Ads --- p.66 / Chapter 6.3.2.1. --- Overall Attitudes --- p.66 / Chapter 6.3.2.2. --- Attitudes by Gender --- p.66 / Chapter 6.4. --- Sexual Appeal and Gender Role Stereotyping Ads Comparison --- p.72 / Chapter 6.4.1. --- Descriptions of Ads --- p.72 / Chapter 6.4.2. --- Attitudes towards Ads --- p.73 / Chapter CHAPTER 7 --- DISCUSSION --- p.76 / Chapter 7.1. --- The Sample --- p.76 / Chapter 7.2. --- Product Recall --- p.77 / Chapter 7.2.1. --- Unaided Recall --- p.77 / Chapter 7.2.2. --- Recall vs. Gender --- p.78 / Chapter 7.2.3. --- Recall vs. Product --- p.79 / Chapter 7.3. --- Perceptions & Attitudes --- p.80 / Chapter 7.3.1. --- Sexual Appeal --- p.80 / Chapter 7.3.1.1. --- Ad-By-Ad Analysis --- p.81 / Chapter 7.3.1.1.1. --- Ad A1 --- p.81 / Chapter 7.3.1.1.2. --- Ad A2 --- p.82 / Chapter 7.3.1.1.3. --- Ad A3 --- p.82 / Chapter 7.3.1.1.4. --- Ad A4 --- p.83 / Chapter 7.3.2. --- Gender Stereotypes --- p.84 / Chapter 7.3.2.1. --- Ad-By-Ad Analysis --- p.86 / Chapter 7.3.2.1.1. --- Ad Bl --- p.86 / Chapter 7.3.2.1.2. --- Ad B2 --- p.87 / Chapter 7.3.2.1.3. --- Ad B3 --- p.88 / Chapter 7.3.2.1.4. --- Ad B4 --- p.88 / Chapter 7.4. --- Null Hypotheses Review --- p.89 / Chapter CHAPTER 8 --- LIMITATIONS --- p.91 / Chapter 8.1. --- Literature Research --- p.91 / Chapter 8.2. --- Print Analysis --- p.91 / Chapter 8.3. --- Sample & Representation --- p.92 / Chapter 8.4. --- Advertisement Recall & Perceptions Questionnaire --- p.92 / Chapter 8.5. --- Overall Representation --- p.93 / Chapter CHAPTER 9 --- CONCLUSION --- p.95 / Chapter CHAPTER 10 --- APPENDICES --- p.99 / Chapter 10.1. --- Appendix 1: Hong Kong Magazines 2000/2001 --- p.99 / Chapter 10.2. --- Appendix 2: Photos of Advertisements --- p.103 / Chapter 10.3. --- Appendix 3: Experiment Procedures --- p.117 / Chapter 10.4. --- Appendix 4: Experiment Questionnaire --- p.118 / Chapter 10.5. --- Appendix 5: Survey Questionnaire --- p.121 / Chapter 10.6. --- Appendix 6: Content Analysis Results --- p.123 / Chapter 10.7. --- Appendix 7: Advertisement Database --- p.126 / Chapter CHAPTER 11 --- BIBLIOGRAPHY --- p.140 / Chapter 11.1. --- Books --- p.140 / Chapter 11.2. --- Periodicals --- p.140 / Chapter 11.3. --- Websites --- p.141