The aim of this thesis is to provide a comprehensive view on the issue of contactless payments in various forms, as well as capture the actual situation in the field of contactless payments. The first chapter is devoted to the emergence and development of payment cards as a forerunner of contactless cards. The second chapter characterizes contactless cards as a new payment product. Additionally it also includes a description of the technology, which is used for this kind of cards. Chapter also deals with the arrival of contactless cards to Czech Republic and Slovakia. The topic of third chapter is Near Field Communication, special technology, which is used for contactless payments and also for the other forms of contactless payments, such as mobile payments. The fourth chapter talks about mobile services that are actually used for mobile payments. These services are not available in our region yet, but we expect their further expansion into European countries in the future. Finally, the last chapter includes an analysis of data, where we used statistical data of contactless payments in Slovakia and Czech Republic. The aim was to outline the development of contactless payments in individual quarters in both countries separately and to compare the data of contactless cards and payments in these countries.

Background: Emerging in December 2019, the COVID-19 pandemic profoundly changed consumer behaviour leading to social distancing and mitigating physical contact. Statistics show an increased use of contactless and mobile payment usage and adoption during the pandemic. It is unclear how valid previous models on mobile payment adoption explain adoption behaviour in emergency situations. While there are few studies approaching the adoption behaviour during the pandemic, there is also little previous research on mobile payment adoption prior to the pandemic in Germany. Purpose: The present thesis intends to advance several previously researched technological adoption frameworks to focus on and measure consumers’ perception of mobile payment technology adopting during the COVID-19 pandemic. Hence, our model provides a basis to understand mobile payment adoption in Germany during the pandemic. Method: Based on hypotheses derived from an adapted UTAUT2 model, we conducted quantitative deductive research reaching 258 questionnaire participants based in Germany. The empirical data was analysed through structural equation modelling. Conclusion: The findings show that Performance Expectancy still represents the primary driver of intention to adopt mobile payments during the pandemic, yet it is strongly supported by the initially contextualised Contamination Avoidance element and complemented by Habit, Effort Expectancy. Practitioners benefit from the study to better tailor campaigns in accordance with the main driver of adoption behaviour, while our findings contribute new insights into technology adoption in Germany during emergency situations.

This dissertation work deals with the subject of a company in the area of e-commerce, which represents short-term or long-term plans in controlling the financial relationship toward the outer environment but also inside the company. The problem of possible abuse of credit cards is briefly analysed as well. The impulse for choosing this topic was increasing number of falsification and abusing of credit cards. When this subject is analysed in detail, the problem connected with lack of information on this particular area of crime inevitably appears. Clients of individual banking institutions often do not have even the basic knowledge about the ways their cards could be abused or misused. This is why the question of certain, at least minimal, basic information campaign done by the banks, which are supposed to protect the financial means of their clients. This dissertation work sets its goal in creating the methods of investigation of credit cards abuse not only in the Czech Republic but in the growing system of countries of Schengen Treaty and European Union. The benefit of the work can be seen in the level of theory as well of practice. The theoretical part of the work contains the analysis of the current situation of scientific knowledge in the area of information and communication technology of companies, which is implemented into information systems. Then the advantages and disadvantages connected with this kind of e-commerce are assessed and the specific opportunities for abuse of these media of payment are characterised. The problem sees mainly in writing a specialised publication, which would deal with the problem of abuse and falsification of credit cards and its possible use would be at police academies. Its main part should be the characteristics of particular forms of cards forging and also possible identification of these forgeries. This book could also help in prevention and inform clients of financial institutions about the ways of credit cards abuse. In the practical part, which concentrates on the Czech and foreign market, the author sets the basic premises for realisation of safe business of companies in the Czech Republic and its procedures. Furthermore the reasons of e-commerce abuse in the Czech Republic are analysed and results of quantification research presented. This was concentrated on ascertainment of reason of low interest in information among the public. In the conclusive part of the work the whole problem is summarised and there are also outlined perspectives and possibilities of further development

Företaget Hajenterprise vill göra en forskning inom kommunikation för att hantera kontaktlösa betalningar för att kunna ta betalt kontaktlöst med hjälp av mobilen. Idag används bankkort för att betala för de flesta saker. Nya betalningssätt har rört sig mot kontaktlösa köp med hjälp av smarta telefoner och NFC-teknologier. Smarta telefoner har börjat användas mer och mer i kontaktlösa köp mot point of sale (POS) terminaler. Skulle det då gå att kunna ta bort POS-terminaler och använda smarta telefoner som POS-terminaler? För att besvara detta behövdes tester utföras för att se ifall en smart telefon skulle kunna läsa ett bankkort och behandla bankkortets information. Bankkort kunde läsas av de smarta telefonerna men informationen från bankkortet kunde inte användas av den smarta telefonen för att genomföra en betalning. Detta var eftersom beroende på telefon, öppnades Samsung, Google eller Apple pay. En smart telefon kunde alltså ta emot information från ett bankkort men telefonen kunde inte använda den information för att utföra en betalning på en terminal. Utöver forskningen av olika betalningssätt, skapades en applikation där betalning skulle kunna utföras från en mobil till en annan mobil. Detta skulle ske med hjälp av Near Field Communication (NFC) och blockchain, eftersom Hajenterprise vill ha en prototyp-applikation som skulle kunna betala och ta betalt över NFC mot deras blockchain. JavaScript användes för att skapa en react native applikation som kunde fungera på både Android och iOS. Detta lade grunden så att Hajenterprise kunde använda sitt blockchain-api för mobila betalningar. / The company Hajenterprise wanted to research the area of contactless payments to see if it’s possible to Pay contactless with a mobile phone. Today bank cards are used to pay for most things. New payment methods have moved toward contactless purchases using smart phones and NFC-technologies. Smart phones have begun to be used more and more in contactless purchases at point of sale (POS) terminals. The possibility to remove POS-terminals and use smartphones instead as POS-terminals could make it easier and faster to pay. To test this, several tests were needed to see if a smartphone could read a bank card and process the card's information. Bank cards could be read by the smartphone but the information from the bank card could not be used by the smartphone to make a payment. This was because depending on the phone, Samsung, Google or Apple Pay was opened. Thus, a smart phone could receive information from a card but the phone could not use that information to make a payment at a terminal. In addition, an application was created where one could make payments from one mobile to another mobile. This would be done using Near Field Communication (NFC) and blockchain, as Hajenterprise wanted a prototype-application that could pay and charge over NFC against their blockchain. JavaScript was used to create a react native application that could work on both Android and iOS. This laid the foundation for Hajenterprise to use its blockchain API for mobile payments.

The main objective of this work is to analyze current trends in contactless payments and consequently implement it on the Czech market. On this base this thesis deals with several wearable devices. Furthermore on this base is also working in the application part, where is one of the secondary objectives of the work to determine consumer preferences on the market of the Czech Republic. One of the secondary objectives is create a brief summary of the history of payment cards and within the sociological aspect to find a certain analogy in introducing innovations in the field of payments towards current trends in contactless methods. Within the secondary objectives there are simultaneously defined key assumptions forms of payment for success on the market. The following section focuses on electronic payments. Specifically, it deals with trends in electronic payment services, where for its implementation aren´t required the physical presence of the card or chip. Furthermore there are analyzed alternative paths in the current payment methods, namely peer-to-peer platforms. On these platforms is based shared economy, which also represents an interesting potential for the possible development of payment field. Chapter with alternative methods for cashless is finished by analyzing digital currencies. The hypothesis of this thesis is whether Apple can have an impact on the area of contactless payments and how it can affect the entire sector. Part of the hypothesis is the claim that Apple manages to change the area of contactless payments, such as happenede in the music industry with iTunes and then in the telecommunications industry with a revolutionary iPhone. Potential benefit of Apple is defined by the method of description. Potential contribution of Apple Pay is characterized by logical deduction base on previous relationships. Conclusion is by quantitative research method, namely through the consumer research, assessed consumer preferences in the Czech Repulic and is also evaluated the hypothesis of potential benefits of Apple contactless payments.