El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / In Peru, under the framework of the National Policy for the Modernization of public management by 2021, it is intended that state institutions enter the Civil Service Regime that seeks to continuously improve the public administration in order to avoid disorder in hiring, remuneration excessive, breaches of the rights of the servers, among others, which are currently causing delays and poor service to citizens. For this reason, a management model is proposed that allows integrating the guidelines set forth by the Law of Civil Service and the process improvement techniques that will allow the current situation to be identified, prioritizing which are the critical processes and thus being able to define an improvement plan integrating the different areas within the institution. / Revisión por pares

Submitted by GLÓRIA CRISTINA CAMARGO NONATO VARA null (gcvara@gmail.com) on 2016-10-05T20:07:00Z No. of bitstreams: 1 Dissertação Glória Cristina.pdf: 9243689 bytes, checksum: 73a22938748e34a9bb1d8fda3554dad5 (MD5) / Approved for entry into archive by Juliano Benedito Ferreira (julianoferreira@reitoria.unesp.br) on 2016-10-10T18:22:18Z (GMT) No. of bitstreams: 1 vara_gccn_me_ia.pdf: 9243689 bytes, checksum: 73a22938748e34a9bb1d8fda3554dad5 (MD5) / Made available in DSpace on 2016-10-10T18:22:18Z (GMT). No. of bitstreams: 1 vara_gccn_me_ia.pdf: 9243689 bytes, checksum: 73a22938748e34a9bb1d8fda3554dad5 (MD5) Previous issue date: 2016-08-10 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) / Esta pesquisa aborda a gênese da criação artística, a busca e a argumentação da criação através da experimentação e dos registros de processos de criação artística. Trata-se de um estudo da criação através de trabalhos artísticos de estudantes do Ensino Fundamental II e Ensino Médio do Colégio Estadual Antônio Quirino, Visconde de Mauá, Resende/RJ, suas descrições, análises e reflexões sobre as fases de seu processo. Os processos de criação nos revelam um mundo de possibilidades de compreensão do pensamento humano. Desta forma procura-se uma aproximação com o pensamento criador. Para tal, utilizamos a crítica de processos como possibilidade, visto que ela se fundamenta no estudo do percurso criativo, investigando a obra de arte a partir de seus processos e seus movimentos. A pesquisa se utilizou da metodologia da pesquisa participante, entrevistas, questionários e o diário de bordo para o registro, análise e coleta de dados. A partir de esboços e produções artísticas de alunos do 6º ano do Ensino Fundamental, 2ª série do Ensino Médio e um Grupo de pesquisa formado por estudantes da 3ª série do Ensino Médio, foram observados os movimentos, as regularidades, as diferenças que envolvem os educandos em momentos de criação bem como as regularidades, similaridades, diferenças e particularidades de suas produções e esboços. / This research approaches the genesis of artistic creation, the search and the argument of creation through experimentation and records of artistic creation processes. It is a study of creation through artwork of students from Elementary School and High School of State School Antônio Quirino, Visconde de Mauá, Resende, RJ, their descriptions, analyzes and reflections on stages of its process. Creation processes reveal a world of understanding of human thought possibilities. Therefore, it demands an approach to creative thinking. In order to understand such processes, we used the critic approach as a possible analysis, and it is based on the study of the creative journey, investigating the work of art from its processes and movements. The research employed participatory research methodology, interviews, questionnaires and logbook for recording, analysis and data collection. From sketches and artistic productions of students of the 6th year of elementary school, 2nd year of high school and a research group formed by students of 3rd year of high school, they were observed by movements, regularities, differences involving learners in moments of creation and the regularities, similarities, differences and particularities of their productions and sketches.

La gestión de riesgos empresariales es el componente estratégico y esencial que permite implementar acciones para evitar incumplimientos en los objetivos de las organizaciones, Gutierrez (2018). No es común encontrar un sistema de gestión de riesgos en empresas de distribución de productos de consumo masivo. Es por ello que el presente trabajo de investigación desarrolla un modelo de gestión de riesgos empresariales para una empresa de distribución de productos de consumo masivo. En la investigación se analizan diversos modelos de gestión de riesgos y se plantea un modelo simplificado alineado a las necesidades de los Gerentes Generales de empresas de este rubro, el cual ha sido elaborado considerando la opinión de líderes estratégicos de empresa de distribución de productos de consumo masivo. En el trabajo de investigación se concluye que el modelo de gestión de riesgos empresariales debe incluir la conformación de un comité de gestión de riesgos, la identificación de los procesos críticos a tomar en cuenta de acuerdo al impacto de los mismos en los resultados de la empresa, el análisis e identificación de riesgos, y en base a todo ello se plantean controles y mecanismos de monitoreo. El modelo incluye matrices para valoración de riesgos en base a impacto y probabilidad, un inventario de riesgos, así como propuestas para su control o mitigación. Al desplegar este modelo se pudo identificar riesgos intolerables y altos y luego de proponer controles se identificó que al aplicarse mitigaran el impacto o la probabilidad de ocurrencia del riesgo pasando a tener riesgos calificados como moderados o bajos. Se incluye una estimación de los costos de implementación del modelo, considerando recursos propios y externos, tomando en consideración la información de la empresa caso de estudio. Se obtiene como resultado que el costo de la implementación representaría aproximadamente el 0.06% de la facturación anual. / Business risk management is the strategic and essential factor that enables action to be implemented to avoid breaches of organizations' objectives. It is not common to find a risk management system in mass-consumer product distribution companies. That is why this research paper develops a business risk management model for a mass-consumption product distribution company. The research analyses various risk management models and proposes a simplified model aligned to the needs of the CEOs of the companies in this field, which has been developed, taking into account the opinion of strategic leaders of the company distributing mass consumer products. The research paper concludes that the business risk management model should include the formation of a risk management committee, the identification of critical processes to be considered according to their impact on company results, risk analysis, and identification. Based on this, monitoring controls and mechanisms are proposed. The model includes matrices for risk assessment based on impact and probability, a risk inventory, as well as proposals for control or mitigation. By deploying this model, it was possible to identify intolerable and high risks, and after proposing controls, it was identified that when applied, they mitigated the impact or likelihood of risk occurrence by becoming risks rated moderate or low. An estimate of the costs of implementing the model is included, considering own and external resources, considering the company's case study information. The results in the cost of implementation represent approximately 0.06% of annual billing. / Trabajo de investigación

En el presente proyecto se ha diseñado un plan que permite la continuidad operativa de servicios de TI en base a la norma ISO/IEC 27031:2011, teniendo en consideración otras normas relevantes y marcos de trabajo para poder así, contar con la mejor solución ante una interrupción, posterior recuperación y continuidad del servicio. En tal sentido, el presente trabajo se divide en 5 capítulos. En el primer capítulo, se desarrolla la situación problemática junto con el problema a resolver y otros aspectos asociados que determinaron la ejecución de este proyecto. En el segundo capítulo, se desarrolla el marco teórico, el cual brindará información acerca de conceptos sobre temas relevantes y relacionados a la continuidad de procesos y servicios tecnológicos, así como diversas normativas internacionales y su evolución a través del tiempo. En el tercer capítulo, se explicará la definición del problema, los procesos críticos a través de la elaboración del análisis de impacto al negocio y su posterior análisis de riesgos. En el cuarto capítulo, se desarrollará el diseño de la solución y se elaborará la política de continuidad basados en estrategias de recuperación y alternativas de solución. Por último, en el quinto capítulo, se realizará un plan de pruebas, resultados y validaciones de pruebas. / In this project, a plan has been designed that allows the operational continuity of IT services based on the ISO 27031: 2011 standard, taking into consideration other relevant standards and frameworks in order to thus have the best solution in the event of an interruption. and subsequent recovery and continuity of service. In this sense, this work is divided into 5 chapters. In the first chapter, the problem situation is developed along with the problem to be solved and other associated aspects that determined the execution of this project. In the second chapter, the theoretical framework is developed, which will provide information about concepts on relevant issues and related to the continuity of technological processes and services, as well as various international regulations and their evolution over time. In the third chapter, the definition of the problem, the critical processes will be explained through the development of the business impact analysis and its subsequent risk analysis. In the fourth chapter, the solution design will be developed, the continuity policy based on recovery strategies and alternative solutions will be developed. Finally, in the fifth chapter, a test plan, results and test validations will be made. / Tesis