Despite rapidly burgeoning diversity in the Canadian workforce, and demonstrable gains to be made as a result of increasing inclusion, organizations still struggle to create meaningfully inclusive workplaces. The traditional diversity management model has largely failed to fix this longstanding problem. A variety of research has identified successful strategies for increasing inclusion across disciplines such as social psychology, critical management studies, systems theory, and universal design. However, these overlapping strategies, as well as the commonalities of underlying structure, go unseen due to ideological and disciplinary siloing. Working from a foundation of theoretical pluralism, I present two linked ideas in this paper. First, I propose and justify a shift in language from the counter-productive <italic>diversity management</italic> towards <italic>meaningful inclusion</italic>. Second, using multi-disciplinary research I identify successful, broadly-applicable strategies for enhancing meaningful inclusion in the workplace, and describe an <italic>inclusion matrix</italic> of best practices that creates a practical road map organizations can use to enhance meaningful inclusion.

Though there is significant academic interest in the law of religious freedom in Canada, there has been little research into the experiences of participants in religious freedom litigation. Based on a qualitative analysis of participant interviews and legal documents in three decisions of the Supreme Court of Canada, this dissertation explores the social processes at play in that litigation. At issue in the three cases were, respectively, (1) the right of Jewish condominium co-owners to install ritual huts (succoth) on their balconies; (2) the right of a Sikh student to wear a ceremonial dagger (kirpan) in a public high school; and (3) the right of a Hutterite group to be exempted from the photo requirement on driver’s licences for religious reasons. This dissertation adds to the existing academic commentary by looking beyond the judicial decisions and incorporating firsthand accounts of lawyers, litigants, and expert witnesses in these cases. The substantive analysis is divided in three sections. First, the dissertation examines themes of overlapping legal systems in participant narratives. Litigants understood themselves to be subjects of both state and religious laws, and the particular interactions between these legal systems help refine theories of legal pluralism. Second, the work analyzes religious freedom litigation as cross-cultural communication. Specifically, the dissertation employs the normative criteria of respect and self-awareness found in the literature on cross-cultural communication to approach participant narratives and judicial decisions, finding both successes and failures in this regard. Third, the dissertation engages issues of belonging to the Canadian civic community inherent in participant narratives. All litigants told the stories of their litigation as part of their larger immigration and integration narratives, and successful litigants were quick to give positive accounts in this regard. The unsuccessful litigants told more complex stories of integration, complicating the analysis of the impact of a judicial decision on their narratives of civic belonging. Nevertheless, the dissertation argues that the notion of civic belonging ought to be explicitly taken into account by Canadian judgments when dealing with issues of religious freedom.

Though there is significant academic interest in the law of religious freedom in Canada, there has been little research into the experiences of participants in religious freedom litigation. Based on a qualitative analysis of participant interviews and legal documents in three decisions of the Supreme Court of Canada, this dissertation explores the social processes at play in that litigation. At issue in the three cases were, respectively, (1) the right of Jewish condominium co-owners to install ritual huts (succoth) on their balconies; (2) the right of a Sikh student to wear a ceremonial dagger (kirpan) in a public high school; and (3) the right of a Hutterite group to be exempted from the photo requirement on driver’s licences for religious reasons. This dissertation adds to the existing academic commentary by looking beyond the judicial decisions and incorporating firsthand accounts of lawyers, litigants, and expert witnesses in these cases. The substantive analysis is divided in three sections. First, the dissertation examines themes of overlapping legal systems in participant narratives. Litigants understood themselves to be subjects of both state and religious laws, and the particular interactions between these legal systems help refine theories of legal pluralism. Second, the work analyzes religious freedom litigation as cross-cultural communication. Specifically, the dissertation employs the normative criteria of respect and self-awareness found in the literature on cross-cultural communication to approach participant narratives and judicial decisions, finding both successes and failures in this regard. Third, the dissertation engages issues of belonging to the Canadian civic community inherent in participant narratives. All litigants told the stories of their litigation as part of their larger immigration and integration narratives, and successful litigants were quick to give positive accounts in this regard. The unsuccessful litigants told more complex stories of integration, complicating the analysis of the impact of a judicial decision on their narratives of civic belonging. Nevertheless, the dissertation argues that the notion of civic belonging ought to be explicitly taken into account by Canadian judgments when dealing with issues of religious freedom.

The multicultural classroom is a phenomenon now found in most countries. As a result of globalisation and the burgeoning transnational education market, university classrooms that span national borders are now commonplace. Within these classrooms the cultures of both the delivering and receiving countries converge, resulting in the creation of a new and complex cultural territory that is often unfamiliar to educators and students alike. Australia has been a key provider of transnational education in the South East Asian region, however little research has investigated the interplay of culture and pedagogy within Australian transnational programs, despite the cultural distance which exists between Australia and its Asian neighbours. This is surprising given the importance of transnational provision to both the Australian economy and the internationalisation agenda of Australian universities. / The unfamiliar cultural territory found within these transnational programs places high demands on educators and students, yet the impact of exposure to cultural difference and culture learning seems rarely considered in the development and delivery of such programs. This thesis examines one transnational program that was delivered in Singapore by an Australian university. An ethnographic methodology is employed, applying a ‘cultural lens’ to an analysis of the program. The author provides background information on the Australian and Singaporean education systems and reviews a range of previous research which focuses on culture and pedagogy in the region. Interviews and classroom observations reveal educator and student experiences of the program. The author concludes that cultural phenomena have a profound impact on participants’ experiences of transnational education programs and that this is substantially unrecognised by key actors in the process. Recommendations are made for changes in practice that could be incorporated in transnational programs in order to ameliorate negative impacts of cultural difference.

This study investigated: i) whether Indonesian students transfer their Indonesian (L1) schema, rhetorical structures, and cultural conventions when engaged in seminars in English (L2) in Indonesian academic contexts; ii) whether Australian students transfer their Australian English (L1) schema, rhetorical structures, and cultural conventions when engaged in seminar presentations in Indonesian (L2) in Australian academic contexts; iii) the extent to which and in what ways the respective schema, rhetorical structures, and cultural conventions differ; iv) the functions of discourse markers in these seminars; and v) the use of signposts in presentations.The analysis of the schema, the rhetorical structures, and cultural conventions is limited to: i) the overall schema of a seminar; ii) the major components of a presentation; iii) the exchange structure of the question and answer sessions; iv) the rhetorical structure of presentation introductions; iv) the rhetorical structure of questions; and v) the rhetorical structure of answers.The data were obtained from tape and video recordings of four groups of student seminars as presented below.1. Indonesian students' seminars conducted in Indonesian in Indonesian academic settings.2. Indonesian students' seminars conducted in English in Indonesian academic settings.3. Australian students' seminars conducted in English in Australian academic settings.4. Australian students' seminars conducted in Indonesian in Australian academic settings.The Indonesian students' seminars in Indonesian and in English were held at the IKIP (Higher Institution for Teacher Training) Padang, West Sumatra, Indonesia. The Australian students' seminars in English were held at Curtin University of Technology, Australia. The Australian students' seminars in Indonesian were held at Curtin University of Technology and Murdoch University, Australia. The ++ / seminars were part of students' course assignments. The topics of the seminars were social and educational issues. The age of the students ranged from 20 to 30 years old.A total of 67 seminars comprised the data. The findings have shown that:(i) Indonesian students transfer their Ll schema, rhetorical structures, and cultural conventions when engaging in seminars conducted in English in Indonesian academic settings.(ii) Australian students transfer their Ll schema, rhetorical structures, and cultural conventions when engaging in seminars conducted in Indonesian in Australian academic settings.(iii) Indonesian students' schema, rhetorical structures, and cultural conventions in seminars conducted in Indonesian differ from the Australian students' schema, rhetorical structures, and cultural conventions in seminars conducted in English.(iv) The equivalent discourse markers across the four groups have the same functions.(v) Indonesian students used more signposts in their presentations in English than the rest of the groups.The report of the study is presented in nine sections as shown below.Section A presents the introduction, review of the related literature, and methodology. Section B presents findings of the Indonesian data in Indonesian.Section C presents findings of the Australian data in English.Section D compares the findings of the Indonesian data in Indonesian and the Australian data in English.Section E presents the findings of the Indonesian data in English.Section F compares the findings between: i) the Indonesian data in Indonesian and the Indonesian data in English; and ii) the Indonesian data in English and the Australian data in English.Section G presents the findings of the Australian data in Indonesian.Section H compares the findings between: i) the Australian data in English and the Australian data in Indonesian; and ii) the Australian data in ++ / Indonesian and the Indonesian data in Indonesian.Section I presents conclusions, implications, and recommendations for further study.

Coaching has become a phenomenon of the 21st century. It is considered to be one of the most effective methods of personal and corporate development and the way of communication. When participating in management style, coaching tends to strengthen responsibility, creativity, motivation and power to overcome internal and external barriers obstructing staff improvement. The aim of the thesis is to analyze the use of coaching in hotel chains management. Borders disappearence, free trade and the internationalization process create favorable conditions and new opportunities for expansion of hotel chains, recruitment of international workforce as well as the arrival of large numbers of both domestic and foreign tourists. The society has discovered the extraordinary potential of multicultural teams, but also realizes the threat caused by their improper leading. Nowadays, the managers and directors are forced to work under increasing pressure. Firms and employees requirements are becoming more and more demanding. On one hand, flexibility, independence, expertise and ability to act effectively in crisis situations are needed. On the other hand, ambitions and aspirations of employees themselves are also getting more obvious. The companies already know that a well-chosen leadership styles lead to the attainment of corporate goals and achieve personal and professional staff developement. During the eight-month work placement in one of the leading Spanish hotel chain Iberostar on the Canary Islands was studied approach and management styles on different levels of the organizational structure. Based on observations, structured interviews and the actual involvement in the managerial team work, the study serving as a basis for a final proposal for the application of coaching in this particular chain has been created. Considering the international work environment and multicultural teams, so typical just for tourism industry, the issue of cross-cultural management is also discussed. The previous coaching and intercultural communication studies at Johannes Kepler University in Linz have become the theoretical basis in this area.

xi, 48 p. : ill. (mostly col.) / For most influence attempts in everyday life, success makes life easier and failure is a disappointment, not a tragedy. When U.S. soldiers deployed overseas attempt to influence civilians, however, success can save lives and failure can be deadly. Along with the high stakes consequences of influence attempts, soldiers face the challenges of bridging differences in language, culture, beliefs, and agendas. The current study examined cross-cultural influence attempts made by deployed soldiers, contributing to existing influence research by examining influence attempts in a complex and challenging wartime environment. Survey data from 228 military personnel with deployment experience to Iraq and Afghanistan revealed that empathy, respect, prior relationships, and familiarity with influence targets predicted success. Five influence technique clusters emerged, and use of technique clusters involving resources and positive feelings were more successful than negative tactics. / Committee in charge: Dr. Holly Arrow, Chairperson; Dr. Gordon Hall, Member

Domestic abuse is “the willful use of an intimidating action [physical assault, battery, sexual assault, and/or other abusive behavior as part of a systematic pattern] to exert power and control perpetrated by one intimate partner against another” (“What Is Domestic Violence?”, 2016). For African American women in the United States, “some studies have found that negative racial and sexist stereotypes portray African American women as aggressors rather than as victims due to their perceived rough, aggressive, and outspoken characteristics. Because of these persistent stereotypes of African American survivors, police can mistake the victim as the aggressor, thus reducing the amount of legal action taken to aid them. The past and present domestic violence responses have little positive economic or social effects on African American survivors. This thesis argues for educational changes to improve the legal response from law enforcement agencies for African American survivors of domestic violence. Realistic solutions such as, changing the stereotypical image of African American survivors, having law enforcement agencies enforce laws in domestic violence cases, and incorporating mandatory implicit bias and cross cultural communication trainings in a variety of educational areas can help resolve the low amount of law enforcement being used for African American domestic violence victims, unconscious racism in courtrooms, and ineffective mandatory arrest policies.

Globalisation is increasing, reason for people working more and more cross-culturally and with the use of computer-mediated tools. The field of research on both of these individual topics is existent and has thoroughly been discussed. Nevertheless, the integration of these topics in the field of research is still scarce and relatively unknown. The purpose of this study is therefore to understand the communication issues that arise between people from different cultures when interacting through textual computer-mediated communication tools, and how these issues are dealt with. These communication issues and their consequences will therefore be identified and investigated, in order to get a better understanding of what this entails. A qualitative study has been done to fulfil this purpose. Data has been collected through nine semi-structured interviews with people from different locations around the world. With this way of data collection, the focus lied on extracting the perspectives of the individuals on these topics. Thereafter the data has been analysed according to seven steps for a grounded analysis, in order to create a theory. The results of this study have shown that there are mainly three communication issues arising from the use of textual computer-mediated communication tools across cultures. These issues are named as linguistic barriers, cultural differences in communication, and the absence of nonverbal communication. It has shown that these issues have a significant impact on this type of communication, causing several consequences. The direct, negative consequences coming from these issues are the deterioration of professional relationships and a decrease in productivity. Next to these consequences, the study has shown that people also tend to develop certain counterstrategies against these issues. That is so to say, ways of minimising the negative impact that the issues have on the communication.

Cultural competency is theorized as the sensitivity of practitioners from the dominant culture towards the diverse cultural backgrounds of their patients. Less attention is placed on how communication between providers and patients can enable patients to share their health care beliefs. An evidence review of the literature around the conceptualization of cultural competency in health care was performed, and interviews were conducted aiming to understand what immigrant patients perceive as culturally competent care and its effect on the relationship between them and their providers. Definitions of cultural competence varied, and no conclusive studies linking cultural competence to improved health outcomes were found. Findings from the participant interviews helped to address gaps in the literature by confirming a preference for a patient-centred approach to culturally competent care, in addition to identifying pre-existing expectations for the health care encounter and patient-dependent factors as additional elements influencing the physician-patient relationship.