This qualitative research inquiry explores the development of intergroup relationships across race and ethnicity in a college classroom. The study describes the conditions that support the development of positive intergroup contact among members of racially and ethnically diverse groups and identifies the factors that impede intergroup relationships. College faculty are searching for effective ways to work with diverse racial and ethnic populations in college classrooms and for interventions when faced with challenging intergroup dynamics. Issues of differential status among students often impact their ability to develop intergroup relationships. The literature in the field of intergroup relations lacks an analysis of social inequality to balance the literature on intergroup difference. This study positions intergroup relations within a framework of social justice education that acknowledges issues of inequality as well as difference. Focus groups were the primary methodological tool for this study, complemented by additional data sets drawn from field notes and student writing that was used as confirming data. The constant comparative analysis approach was useful for the emergent style of the data, as patterns and themes guided the process of analysis. Five significant themes emerged from student reports regarding their perceptions and experiences with racial and ethnic difference. Distinctions between the responses of White students and Students of Color reflected the impact of different lived experiences and perspectives shared by their racial and ethnic differences. Allport's Contact Hypothesis (1954), particularly his emphasis on equal status roles, was used as one of the frameworks for analysis, supplemented by social justice theory. The findings in this study suggest that equal status roles cannot be achieved between members of unequal social groups in a classroom but that positive intergroup relationships among students are achievable by the presence of a number of other environmental factors. Participants identified conditions in the classroom setting and the role of the teacher as enabling factors that supported their ability to develop intergroup relationships. Educators can enhance the learning outcomes for their students when attention is given to the diverse racial and ethnic identities in the classroom population and the development of relationships among students.

For years, university faculty has complained that students come to the university unprepared to meet the demands of their content courses. In particular, they complain that students do not know how to cite or how to quote the work of others. To help students, university and content faculty have taken a series of measures which include creating a series of junior and academic writing courses, developing academic honesty policies and bringing APA or MLA handouts to class, and including in their syllabi academic honesty policies. All these measures come from a view of writing as a set of rules that can be applied across contexts, situations, and audiences. Given that students continue to struggle with issues of voice in their academic writing, it is important to review these views and practices and find other ways to help students. In the past 40 years, genre and SFL scholars have been arguing for a more situated view of writing in which writing is a social practice that varies from one context to another and from one discourse community to another. Drawing on these theories, this study explores how content faculty can more effectively help students in general, and ESL nontraditional students in particular, develop their disciplinary voices. This study examines the difficulties that a group of undergraduate Latina nontraditional students encountered while adopting a disciplinary voice and incorporating the voices of others in their texts, including the reasons for these difficulties and faculty support received. Ethnographic, Critical Language Awareness, and Systemic Functional Linguistics methods of data collection and analysis were used to explore these issues. Findings suggest that to effectively help ESL students respond to the different writing and voice demands of their disciplinary courses, content faculty need to work collaboratively with students and college ESL and writing instructors in adopting and presenting a more dynamic view of writing and voice. In this dynamic view, students are not required to memorize rules for attribution of voice applicable across disciplines, but to analyze the situation and the audience before deciding what voices to use and how to use them.

In a small but growing number of adult literacy programs across the United States, adult beginning readers have begun to write about their lives and publish their work as individual books, newsletters and anthologies. The use of the writing process in adult literacy classrooms is part of a more general trend toward greater learner participation and has been initiated primarily at the grassroots level. Although this practice is spreading, to date no comprehensive studies of its history, nature or potential value to learners yet exist. This exploratory study begins by gathering together information about the history of writing and publishing by adult beginning readers in the U.S. and, to a lesser extent, England and Canada, based on expert interviews, a mail survey and collections of local publications. The second, central phase of the research involves a qualitative study of the experiences of authors in three literacy programs in New England. Eighteen authors were asked to describe their life histories with respect to literacy and how they had changed as a result of becoming an author. Specific indicators included: authors' purposes for writing, their audiences, their beliefs and self-concept in relationship to literacy, learning and knowledge, their beliefs about writing and how it is learned, changes in everyday literacy practices, and plans for the future. Factors which influenced these changes, including aspects of the writing context and people in the authors' lives who helped or got in the way of their literacy acquisition were also considered. Six authors' stories are presented as life history narratives. Findings indicate that authors used writing as a means to re-examine their life histories, reflect on the stigma of illiteracy, overcome internalized beliefs they are unable to learn and advise others. The writing process facilitated authors' growing ability to speak out and recognize the authority of their own knowledge. This was further validated by opportunities authorship provided for taking the role of teacher and expert. Finally, the wider implications and constraints to the entry of adult beginning readers into the public sphere are examined, along with the potential role of learners in the creation of knowledge about literacy.

Here I am Now! was the title immigrant and refugee undergraduate students and local refugee community youth gave to their participatory photography installation displayed at the University of Massachusetts Amherst. This exhibit was the culmination of students' participation in a series of alternative community service-learning (CSL) courses offered through CIRCLE (Center for Immigrant and Refugee Community Leadership and Empowerment). Here first-generation undergraduate students mentored neighboring Vietnamese and Cambodian refugee youth using photography and art and applying community development education principles and techniques. While community service-learning pedagogy has become an established educational practice on most U.S. universities and colleges today, little research has been conducted viewing the educational impact of community service-learning pedagogy on diverse student populations. The majority of the scholarship in this field focuses on the experiences of white middle-class students engaged in service-learning relationships with communities from unfamiliar and different socio-cultural, racial, ethic and economic backgrounds (Dunlap, 1998). This dissertation presents a different perspective. Here I examine how immigrant and refugee undergraduate students understood and made meaning of their participation in a community service-learning experience with youth from familiar and similar ethnocultural contexts. This model valued participants' common cultural assets, highlighted the immigrant and refugee experience, and attended to specific local refugee community needs. To answer my research questions I applied critical ethnographic approaches and analyzed student narratives (interviews, journal entries, reflection papers, poetry and photography) to better understand participants' community-service learning experiences. Through the prisms of three educational learning theories I review the university context, highlight aspects of the situation under study and proceed to build an emerging framework for CSL pedagogy with diverse communities. These theories include; experiential and critical pedagogy, situated learning theory, and the anthropological concept, funds of knowledge, as guides toward developing culturally relevant CSL curriculum with immigrant and refugee learners. Through student narratives, I demonstrate that critical CSL curriculum and service that emphasize peer learning and strategic and cultural resources (funds of knowledge), provide diverse undergraduate students with alternative and creative spaces of critique and possibility in their higher education and community service-learning experiences.

Responsiveness to a diverse population is a pressing issue for higher education today. The need to develop more connections with users from all areas is of growing importance in college and university libraries, especially in areas of computer access and skills. In an attempt to learn of the attitudes and experiences of Latino college students toward learning and using computer applications in an academic library, a two year, primarily qualitative study was conducted with Latinos as participants at one university. As a precursor to this research, a pilot study was conducted using in-depth phenomenological interviewing to learn what it was like for Latinos to use an academic library. Following the analysis of the pilot study, further research was conducted and data were gathered from field notes, observations, group discussions and e-mail journal responses from Latinos enrolled in two courses: an introductory course, Internet for Latino Studies, taught by a Latino professor, and an introductory Essentials of Library Research course, which I taught. Supporting data were gathered through 14 interviews and a survey questionnaire. Out of 137 questionnaires distributed to classes with a high concentration of Latino students, 129 were returned completed. The data were analyzed according to themes and findings are discussed in terms of their implications for librarians and educators. Findings include the following: (1) Social class and cultural capital were found to be more significant than ethnicity or language dominance in library use, comfort in the library, and asking for assistance from library personnel. (2) Latinos, in general, reported performing better and being more motivated when there was a supportive environment with a caring teacher/librarian who treated them as “a friend.” (3) Latinos reported the need for information to be presented in a way that was personally or culturally relevant to them. (4) Latinos were found to use nonverbal communication as an important means for transmitting and interpreting messages. Included in the final chapter of this study are implications and suggestions for improving library instruction to better accommodate differences in computer experience, learning styles, classroom environment and communication.

A fundamental change in societal values and economic structures is required to address increasing pressures on ecosystems and natural resources. Transition research has developed in the last decades to analyze the co-dynamics of technological, institutional, social and economic elements in the provision of key functions such as energy, water and food supply. This doctoral dissertation provides conceptual and methodological contributions to the pro-active governance of sustainability transitions. Three research gaps are identified that are addressed in this dissertation. First, a comprehensive conceptualization of learning in sustainability transitions is currently missing that comprises learning at multiple societal levels (ranging from individuals to policy-actors). Learning concepts are often not explicitly discussed in transition research even though learning is considered as fundamental for innovation processes, niche formation and development as well as breakthrough and diffusion of innovations. Second, methods for the analysis and design of transition governance processes are lacking that specify case-specific intervention points and roles of actors in the implementation of innovations. Third, participatory modeling approaches are only applied to a limited extent in transition research despite a high potential for supporting communication and learning. The conceptualization of multi-level learning developed in this doctoral research conceptualizes learning at different societal levels as specific learning contexts ranging from individual and group contexts to organizational and policy contexts. The conceptual framework further differentiates between learning processes, intensity, objects, outcomes, subjects and factors, allowing for a more detailed analysis of learning within and across learning contexts. Thus, learning contexts can be linked by processes that involve actors from different learning contexts (e.g., community groups and policy-makers), as well as exchanges of physical aspects, institutions and knowledge (in the form of ‘learning factors’). This research has also provided a classification of model uses in transition research that supports a purposeful discussion of the opportunities of modeling and promising future research directions. The methodology developed in this doctoral research aims at the analysis and design of transition governance processes by specifying the various opportunities to contribute to sustainability transitions through purposeful action at different societal levels, as well as related roles of stakeholders in implementing such processes of change. The methodology combines different streams of previous research: 1) a participatory modeling approach to identify problem perceptions, case-specific sustainability innovations as well as related implementation barriers, drivers and responsibilities; 2) a systematic review to identify supportive and impeding learning factors from the general literature that can complement case-specific factors; and 3) a method for the analysis and design of case-specific transition governance processes. Three case studies in Canada (topic: sustainable food systems), Cyprus (water-energy-food nexus) and Germany (sustainable heating supply) have been selected to test and iteratively develop the methodology described above. The results for each case study reveal that there are learning objects (i.e., learning requirements) in all learning contexts, which underscores the importance of multi-level learning in sustainability transitions, ranging from the individual to the group, organizational and policy levels. Actors have various opportunities to actively facilitate societal transformations towards sustainable development either directly through actions at their particular societal levels (i.e., context-internal learning) or indirectly through actions that influence learning at other societal levels. In fact, most of the learning factors require cooperation across learning contexts during the implementation process. The comparing of learning factors across case studies underline the importance of several factor categories, such as ‘physical a ‘disturbance or crisis’, ‘information and knowledge’. Of the 206 factors identified by stakeholders, 40 factors are case-specific and not contained in the general, review-based factor list. This underscores the value of participatory research, as general, top-down analyses might have overlooked these case-specific factors. The methodology presented in this dissertation allows for the identification and analysis of case-specific intervention points for sustainability transitions at multiple societal levels. The methodology furthermore permits the analysis of interplay between individual, group, organizational and policy actions, which is a first step towards their coordination. The focus on sustainability innovations links the broad topic of sustainability transitions to a set of opportunities for practical interventions and overcoming their implementation barriers. The methodology presented allows for the analysis and design of these interlinkages between learning contexts. While the methodology cannot provide any ‘silver bullets’ for inducing sustainability transitions, it is flexible enough to identify an appropriate abstraction level for analyzing and designing transition governance processes. The methodology developed in this doctoral research also provides several contributions for the development of participatory modeling methods in transition research. Thus, the participatory method supports an integrated analysis of barriers and drivers of sustainability innovations, and allows application in practice and education. The concepts and methods developed in this research project allow for reflection on transition governance processes from a systemic viewpoint. Experiences in the case studies underline the applicability of the concepts and methods developed for the analysis of case-specific transition governance processes. Despite substantial differences in the geographic location, culture and topics addressed, all case studies include promising sustainability innovations and the engagement of multiple actors in their implementation. The diversity and multitude of initiatives in the case study regions provides an optimistic outlook on future opportunities for large-scale sustainability transitions.