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Formal composition and recovery policies in service-based business processes /Hamadi, Rachid. January 2005 (has links)
Thesis (Ph. D.)--University of New South Wales, 2005. / Also available online.
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The impact of cultural value orientation on customer perceptions of post-recovery service satisfaction in an Eastern context /Prasongsukarn, Kriengsin. January 2005 (has links)
Thesis (Ph. D.)--University of New South Wales, 2005. / Also available online.
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Managing service inventory in the supply chainBoone, Christopher A. Hanna, Joe B. Craighead, Christopher W. January 2006 (has links) (PDF)
Dissertation (Ph.D.)--Auburn University, 2006. / Abstract. Vita. Includes bibliographic references.
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Exploring the effect of emoiton [sic] on time-elapsed consumer peceptions [sic] of servic [sic] a reexamination of the satisfaction construct /Martin, David Spencer, O'Neill, Martin. January 2005 (has links) (PDF)
Thesis(M.S.)--Auburn University, 2005. / Abstract. Vita. Includes bibliographic references.
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The dynamic behavior of prices and investment : financial constraints and customer markets /Lundin, Magnus, January 2003 (has links)
Diss. Uppsala : Univ., 2003.
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Production systems for mass customization : bridging theory and practice /Comstock, Mica, January 2004 (has links) (PDF)
Diss. (sammanfattning) Linköping : Univ., 2004. / Härtill 7 uppsatser.
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Management accounting as constructing and opposing customer focus : three case studies on management accounting and customer relations /Cäker, Mikael, January 2005 (has links) (PDF)
Diss. Linköping : Univ., 2005. / Härtill 3 uppsatser.
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Evaluating the impact of a loyalty program on brand loyalty : can loyalty programs produce deviations from established 'Dirichlet' patterns of repeat-purchase? /Sharp, Byron Malcolm. January 1999 (has links) (PDF)
Thesis (Ph. D.)--University of Adelaide, Graduate School of Management, 2000? / Includes bibliographical references (leaves 134-145 and 157-158).
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Community-based customer involvement for improving packaged software development /Holmström, Helena. January 2004 (has links)
Univ., Diss.--Göteborg, 2004.
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Der aufgabenorientierte Ansatz : Kompetenzen im Marketing /Mühlmeier, Silke. January 2004 (has links) (PDF)
Univ., Diss.--St. Gallen, 2004.
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