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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
661

Profit through product quality and quality service /

Field, Daniel James, January 1991 (has links)
Report (M.S.)--Virginia Polytechnic Institute and State University. M.S. 1991. / Vita. Abstract. Includes bibliographical references (leaves 56-59). Also available via the Internet.
662

Die Analyse der Zufriedenheit mit der Dienstleistung in Krankenhäusern auf Basis zufriedenheitstheoretischer Erkenntnisse unter Berücksichtigung leistungsspezifischer Besonderheiten : ein konzeptioneller Ansatz /

Knop, Bettina. January 2002 (has links) (PDF)
Univ., Diss.--Bonn, 2002.
663

Transformation von Kundenbeziehungen : Ansätze für das Mengenkundengeschäft von Dienstleistungsunternehmen /

Finsterwalder, Jörg. January 2002 (has links) (PDF)
Univ., Diss.--St.Gallen, 2002.
664

Bankloyalität im Internetzeitalter : eine theoretische und empirische Untersuchung /

Deplazes, Claudio. January 2002 (has links) (PDF)
Univ., Diss.--St. Gallen, 2002. / Auch als: Bank- und finanzwirtschaftliche Forschungen ; 343.
665

Analysis and simulation of a customer care and billing services for IT products & services /

Ajilian, Saeed. January 2004 (has links) (PDF)
Univ., Dipl.-Arb.--Fibourg, 1998.
666

Kundenorientierte Vergütungssysteme im Relationship-Marketing : Anforderungen, Konzeptionalisierung und Institutionalisierung /

Tuzovic, Sven. January 2004 (has links)
Univ., Diss.--Basel, 2003.
667

Service without a smile?! exploring the roles of customer injustice, anger, and individual differences in emotional deviance /

Barger, Patricia B. January 2009 (has links)
Thesis (Ph.D.)--Bowling Green State University, 2009. / Document formatted into pages; contains xiii, 119 p. Includes bibliographical references.
668

Achieving build-to-order supply chain capability through practices driven by supplier alignment and supplier empowerment

Liao, Kun. January 1900 (has links)
Thesis (Ph.D.)--The University of Toledo, 2008. / Advisers: Mark Vonderembse, T.S. Ragu-Nathan. Includes bibliographical references.
669

Community-based customer involvement for improving packaged software development /

Holmström, Helena. January 2004 (has links)
Thesis (doctoral)--Göteborg University, 2004. / "November 2004." Includes bibliographical references.
670

Designer-client relationships : relevance of service quality during the designer selection process /

Smith, Malory Leanne. January 2004 (has links)
Thesis (M.S.)--University of Missouri-Columbia, 2004. / Typescript. Includes bibliographical references (leaves 57-61). Also available on the Internet.

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