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Profit through product quality and quality service /Field, Daniel James, January 1991 (has links)
Report (M.S.)--Virginia Polytechnic Institute and State University. M.S. 1991. / Vita. Abstract. Includes bibliographical references (leaves 56-59). Also available via the Internet.
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Die Analyse der Zufriedenheit mit der Dienstleistung in Krankenhäusern auf Basis zufriedenheitstheoretischer Erkenntnisse unter Berücksichtigung leistungsspezifischer Besonderheiten : ein konzeptioneller Ansatz /Knop, Bettina. January 2002 (has links) (PDF)
Univ., Diss.--Bonn, 2002.
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Transformation von Kundenbeziehungen : Ansätze für das Mengenkundengeschäft von Dienstleistungsunternehmen /Finsterwalder, Jörg. January 2002 (has links) (PDF)
Univ., Diss.--St.Gallen, 2002.
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Bankloyalität im Internetzeitalter : eine theoretische und empirische Untersuchung /Deplazes, Claudio. January 2002 (has links) (PDF)
Univ., Diss.--St. Gallen, 2002. / Auch als: Bank- und finanzwirtschaftliche Forschungen ; 343.
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Analysis and simulation of a customer care and billing services for IT products & services /Ajilian, Saeed. January 2004 (has links) (PDF)
Univ., Dipl.-Arb.--Fibourg, 1998.
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Kundenorientierte Vergütungssysteme im Relationship-Marketing : Anforderungen, Konzeptionalisierung und Institutionalisierung /Tuzovic, Sven. January 2004 (has links)
Univ., Diss.--Basel, 2003.
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Service without a smile?! exploring the roles of customer injustice, anger, and individual differences in emotional deviance /Barger, Patricia B. January 2009 (has links)
Thesis (Ph.D.)--Bowling Green State University, 2009. / Document formatted into pages; contains xiii, 119 p. Includes bibliographical references.
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Achieving build-to-order supply chain capability through practices driven by supplier alignment and supplier empowermentLiao, Kun. January 1900 (has links)
Thesis (Ph.D.)--The University of Toledo, 2008. / Advisers: Mark Vonderembse, T.S. Ragu-Nathan. Includes bibliographical references.
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Community-based customer involvement for improving packaged software development /Holmström, Helena. January 2004 (has links)
Thesis (doctoral)--Göteborg University, 2004. / "November 2004." Includes bibliographical references.
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Designer-client relationships : relevance of service quality during the designer selection process /Smith, Malory Leanne. January 2004 (has links)
Thesis (M.S.)--University of Missouri-Columbia, 2004. / Typescript. Includes bibliographical references (leaves 57-61). Also available on the Internet.
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