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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
651

Webseiten-Responsemanagement : ein Experiment /

Maulberger, Beatrix. January 2004 (has links) (PDF)
Univ., Diss u.d.T.: Maulberger, Beatrix: Webseiten-Responsemanagement - Erfüllung von Kundenbedürfnissen und -anforderungen zum Erreichen von Wettbewerbsvorteilen--Regensburg, 2004.
652

Kundenbegeisterung : Theoretische Bezüge und Managementimplikationen unter besonderer Berücksichtigung der Emotion Überraschung /

Widlarz, Jörn. January 2005 (has links)
Univ., Dipl.-Arb.--München, 2005.
653

Achieving build-to-order supply chain capability through practices driven by supplier alignment and supplier empowerment /

Liao, Kun. January 2008 (has links)
Dissertation (Ph.D.)--University of Toledo, 2008. / Typescript. "Submitted as partial fulfillment of the requirements for the Doctor of Philosophy degree in Manufacturing Management and Engineering." Bibliography: leaves 156-164.
654

A study on the servicing of culturally different guests for the hotel industry in the U.S. /

Chen, Ivan Shiou-Herng. January 1992 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 1992. / Typescript. Includes bibliographical references (leaves 69-75).
655

Evaluating an extended relationship marketing model for Arab guests of five-star hotels

Shammout, Ahmad Bahjat. January 2007 (has links)
Thesis (Ph. D.)--Victoria University (Melbourne, Vic.), 2007. / Includes bibliographical references.
656

Developing host-guest relationships in Thai tourist resorts

Sophonsiri, Vanida. January 2008 (has links)
Thesis (Ph.D.)--Victoria University (Melbourne, Vic.), 2008.
657

How does personality relate to contextual performance, turnover, and customer service?

Impelman, Kevin. Beyerlein, Michael Martin, January 2007 (has links)
Thesis (Ph. D.)--University of North Texas, Dec., 2007. / Title from title page display. Includes bibliographical references.
658

Managing employee customer service interpersonal exchanges in the hospitality industry a New Zealand hotel case study : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master in International Hospitality Management, 2008 /

Goodsir, Warren January 2008 (has links)
Thesis (MIHM) -- AUT University, 2008. / Includes bibliographical references. Also held in print (144 leaves ; 30 cm.) in City Campus Theses Collection (T 647.94068 GOO)
659

The effects of service recovery satisfaction on customer loyalty and future behavioral intentions an exploratory study in the luxury hotel industry /

Riscinto-Kozub, Kristen A., O'Neill, Martin, January 2008 (has links) (PDF)
Thesis (Ph. D.)--Auburn University, 2008. / Abstract. Vita. Includes bibliographical references.
660

An evaluation of the impact of a customer service approach on e-learning practices in schools

Lee, Kwok-wai, Stephen, January 2005 (has links)
Thesis (M. Sc.)--University of Hong Kong, 2005. / Also available in print.

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