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Webseiten-Responsemanagement : ein Experiment /Maulberger, Beatrix. January 2004 (has links) (PDF)
Univ., Diss u.d.T.: Maulberger, Beatrix: Webseiten-Responsemanagement - Erfüllung von Kundenbedürfnissen und -anforderungen zum Erreichen von Wettbewerbsvorteilen--Regensburg, 2004.
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Kundenbegeisterung : Theoretische Bezüge und Managementimplikationen unter besonderer Berücksichtigung der Emotion Überraschung /Widlarz, Jörn. January 2005 (has links)
Univ., Dipl.-Arb.--München, 2005.
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Achieving build-to-order supply chain capability through practices driven by supplier alignment and supplier empowerment /Liao, Kun. January 2008 (has links)
Dissertation (Ph.D.)--University of Toledo, 2008. / Typescript. "Submitted as partial fulfillment of the requirements for the Doctor of Philosophy degree in Manufacturing Management and Engineering." Bibliography: leaves 156-164.
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A study on the servicing of culturally different guests for the hotel industry in the U.S. /Chen, Ivan Shiou-Herng. January 1992 (has links)
Thesis (M.S.)--Rochester Institute of Technology, 1992. / Typescript. Includes bibliographical references (leaves 69-75).
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Evaluating an extended relationship marketing model for Arab guests of five-star hotelsShammout, Ahmad Bahjat. January 2007 (has links)
Thesis (Ph. D.)--Victoria University (Melbourne, Vic.), 2007. / Includes bibliographical references.
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Developing host-guest relationships in Thai tourist resortsSophonsiri, Vanida. January 2008 (has links)
Thesis (Ph.D.)--Victoria University (Melbourne, Vic.), 2008.
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How does personality relate to contextual performance, turnover, and customer service?Impelman, Kevin. Beyerlein, Michael Martin, January 2007 (has links)
Thesis (Ph. D.)--University of North Texas, Dec., 2007. / Title from title page display. Includes bibliographical references.
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Managing employee customer service interpersonal exchanges in the hospitality industry a New Zealand hotel case study : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master in International Hospitality Management, 2008 /Goodsir, Warren January 2008 (has links)
Thesis (MIHM) -- AUT University, 2008. / Includes bibliographical references. Also held in print (144 leaves ; 30 cm.) in City Campus Theses Collection (T 647.94068 GOO)
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The effects of service recovery satisfaction on customer loyalty and future behavioral intentions an exploratory study in the luxury hotel industry /Riscinto-Kozub, Kristen A., O'Neill, Martin, January 2008 (has links) (PDF)
Thesis (Ph. D.)--Auburn University, 2008. / Abstract. Vita. Includes bibliographical references.
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An evaluation of the impact of a customer service approach on e-learning practices in schoolsLee, Kwok-wai, Stephen, January 2005 (has links)
Thesis (M. Sc.)--University of Hong Kong, 2005. / Also available in print.
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