Analysis of external surroundings, analysis of internal sources and company abilities and SWOT analysis of DHL Express. Divisions of DHL, its products and main competitors.

<p><strong>Abstract</strong></p><p>Date: 2008-11-5</p><p><strong>Level</strong><strong>:</strong>           C thesis in Business Administration, 15ECT</p><p><strong>Authors</strong>:       Beatrice Yola Konlaan       Prince kofi Hanson</p><p><strong>Tutor:           </strong>Mats Viimne</p><p><strong>Title:             </strong>The Impact of Corporate Social Responsibility on an Organization’s  stakeholders: Case study: DHL, Sweden.</p><p><strong>Problem:</strong>      How does a corporate social responsibility performance    benefit its stakeholders?</p><p><strong>Purpose:</strong>       This research work will seek to find out how aware DHL is about CSR activities and in what ways this awareness can be impacted on its Stakeholders.</p><p><strong>Methods:      </strong>A qualitative method of approach was used for this research work, with regards to primary data; interviews (face-to-face interview, telephone and email interview) were used. Secondary data sources were literature, articles, journals and internet sources from the university data bases.</p><p><strong>Co</strong><strong>nclusion</strong><strong>:  </strong>The impacts of Corporate Social Responsibility (CSR) activities on stakeholders have an overall influence on the organization hence steps must be taken to understand the broad issues that should be addressed, management should come out with an inclusive strategy for stakeholder involvement to carry out research and surveys on effective strategic conversations with stakeholders.<strong></strong></p><p>The involvement and early engagement of stakeholders in the planning process of decision making and implementation is very vital in view of the fact that stakeholders are those affected and affecting change in the community. Stakeholder involvement and collaborative decisions on CSR issues represent a high level of participation programs. However, it is not easy, and must be complemented in many cases with conflict resolution.</p><p>The awareness creation of CSR activities by DHL on its stakeholders would add a very useful contribution to business development and profit making by this organization. The consciousness of CSR would cause all stakeholders alike to play their apart in the sustainability of CSR.</p><p><strong>Key words: </strong>Corporate social responsibility (CSR), Stakeholders, DHL, Sweden.</p>

Abstract Date: 2008-11-5 Level:           C thesis in Business Administration, 15ECT Authors:       Beatrice Yola Konlaan       Prince kofi Hanson Tutor:           Mats Viimne Title:             The Impact of Corporate Social Responsibility on an Organization’s  stakeholders: Case study: DHL, Sweden. Problem:      How does a corporate social responsibility performance    benefit its stakeholders? Purpose:       This research work will seek to find out how aware DHL is about CSR activities and in what ways this awareness can be impacted on its Stakeholders. Methods:      A qualitative method of approach was used for this research work, with regards to primary data; interviews (face-to-face interview, telephone and email interview) were used. Secondary data sources were literature, articles, journals and internet sources from the university data bases. Conclusion:  The impacts of Corporate Social Responsibility (CSR) activities on stakeholders have an overall influence on the organization hence steps must be taken to understand the broad issues that should be addressed, management should come out with an inclusive strategy for stakeholder involvement to carry out research and surveys on effective strategic conversations with stakeholders. The involvement and early engagement of stakeholders in the planning process of decision making and implementation is very vital in view of the fact that stakeholders are those affected and affecting change in the community. Stakeholder involvement and collaborative decisions on CSR issues represent a high level of participation programs. However, it is not easy, and must be complemented in many cases with conflict resolution. The awareness creation of CSR activities by DHL on its stakeholders would add a very useful contribution to business development and profit making by this organization. The consciousness of CSR would cause all stakeholders alike to play their apart in the sustainability of CSR. Key words: Corporate social responsibility (CSR), Stakeholders, DHL, Sweden.

Corporate Social Responsibility (CSR) has been around for many years and one of the first definitions of this subject was created in the 1950s. The importance of CSR has increased over the years and today there are several different models and it is a wide spread tool that companies use to improve their business within the area’s economic-, legal- and ethical responsibilities. Companies can use this both as an advantage over competitors and as a way of attracting customers and employees. One of the major points in CSR is the environment and this part is becoming increasingly important in today’s society, where global warming due to CO2 emissions is an increasing concern. Also the interdependence between organizations and society is growing in significance, which also is a reason for the increased interest in CSR. This thesis focuses on what CSR is, to what purpose or goal companies engage in it and how the two chosen logistics companies, DHL and Schenker, work with CSR and what differences there are between them. This thesis is a cross case study of two logistics companies and to acquire the needed information, the authors have conducted document studies and interviews. These document studies and interviews have provided the thesis with a theoretical framework and a deeper understanding of how two of the largest logistics companies work with CSR. The results show that both companies are engaging in similar manner in the environmental responsibilities, but there are some major differences in how they deal with societal responsibilities. DHL uses its size and global presence to aid societies in need and help communities with educating their children. DB Schenker on the other hand focuses on cooperation’s with universities and also donates funds to schools and non-governmental organizations.

Currently, logistics is considered as one of the most dynamic sector and therefore it should be given considerable attention. With the current trend of the globalization, we can expect increasing tendency in the near future. Logistics as we know it today has been really an indispensable part of our daily lives. All these activities are covered by logistics processes, without which we cannot imagine the modern life as we know it today.The aim of my thesis is to describe and analyze services and product lines of DHL Express (Czech Republic) Ltd. I chose this topic because I worked in the company and therefore I know the internal conditions and thus can approach the issue comprehensively. The main focus is on description and assessment of existing services DHL Express in the theoretical part. In the practical part, I would like to analyze the new, introducing the services that DHL recently applied or only will implement in the near future. It is for example the Service Point or modern service on petrol station related with expenditure shipments. Outputs of my final project should be beneficial also for the company itself. They are recommendations which services are most used and on the other hand should be turn down or improved. The arguments and opinions in the thesis are supported also by the questionnaire.

1 UNIVERZITA KARLOVA V PRAZE FILOZOFICKÁ FAKULTA KATEDRA ANDRAGOGIKY A PERSONÁLNÍHO ŘÍZENÍ magisterské prezenční studium 2008-2011 Bc. Marie Mesteková Řízení expatriantů Managing of Expatriates DIPLOMOVÁ PRÁCE Praha 2011 Vedoucí práce: PhDr. Renata Kocianová, Ph.D. 2 ABSTRACT This diploma thesis is focused on expatriation, which means people who are sent to a foreign country for a limited time to work in local branch of their company. The objectives of this thesis were to identify current best practices in expatriation, conduct a benchmarking exercise against the DP DHL model and propose a set of recommended improvements. The thesis starts with introduction to globalization and international companies, including a summary of the history and different types of international organizations. The next section relates to international human resources management and describes the reasons and phases of developing this. The paper also includes a list of differences between local and international human resources. The following section is dedicated to expatriates themselves and the individual steps of their expatriation, included is the critical phases and problematic situations. An introduction to DP DHL as a company is contained in next section including how they deal with expatriates and introduces the process of...

Vlivy a přínosy expresní přepravy na rozvoj ekonomiky a na proces globalizace. Analýza mezinárodních expresních kurýrních společností přítomných na českém trhu. Porovnání kvality a rozsahu jimi nabízených služeb.

Aim: This study deals with two research questions: RQ1: What competitive advantages does DHL gain from external and internal factors? RQ2: What competitive disadvantage does DHL have? And what DHL can learn from analyzing competitive disadvantage? Method: primary data for this research has been mainly collected through interviews. Moreover, the official reports are used as secondary data to present the empirical situation of DHL. Conclusion: By concerning the external and internal factors of DHL, the SWOT analysis is conducted. The strength of DHL is customer satisfaction, green programme etc; weakness is price, liability insurance etc; opportunities are cooperation development, innovation etc; and threats are tough competitors. The strength and opportunities are regarded as DHL’ competitive advantages, while the weakness and threats are DHL’s competitive disadvantage that need to be fixed. Further study &amp; Implication: In this thesis there is no information to indicate if DHL has any unmet needs, but it must be there. If DHL can enhance itself by providing unmet needs to customer, there is no doubt DHL would be more competitive in the 3PL industry. It is interesting to investigate more work on DHL unmet needs. This study contributes to the companies which plan to develop their competition from inside to outside in the market, especially in 3PL industry. This thesis gives authors deep insights into company success factors and suggestions for dealing with the problems which company may encounter.

Thesis (M.B.A.)--University of Hong Kong, 1995. / Includes bibliographical references (leaves 143-147).

Letecká nákladní doprava. Práce zaměřena na její součást - leteckou expresní dopravu zásilek. Teoretické vymezení a specifikace trhu letecké nákladní dopravy. Prakticky je činnost popsána na působení společnosti DHL Express v tomto odvětví.