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Problem Area / Purpose The purpose of this research is to study how agents learn and share knowledge in a callcenter after the implementation of a wiki. How they create new knowledge, and theirperception of the knowledge conversion process. In call centers sharing knowledge is acommon practice, changes are constant and agents need to have information available inorder to learn. Research Methodology A qualitative case study was performed in a call center in a company named Telvista. Wefocused our case study in a project that Telvista has for technical support calls. Interviewswere conducted with fifteen agents who were part of a pilot program that used a wiki forthe first time. The questions were asked according to the knowledge conversion model ofNonaka and Takeuchi (1995) and the answers helped us to interpret the agents’ impressionsabout the wiki. Findings / Conclusion The findings from this study showed us that a wiki helped the agents in their learningprocess while they were performing their job. The way tacit and explicit knowledge wasutilized and transformed during the four modes of knowledge conversion was useful for theagents to learn from others. A drawback of using the wiki was the impression that some ofthe agents had about the accuracy of the information it contained. Research Limitation & Implications The findings in this study were based in the pilot program of the wiki implementation.Fifteen agents were part of it, selected by their tenure and overall metrics. Agents with lessthan sixty days on the operation were not eligible for this pilot. The information presentedin the interviews with the agents is merely their opinion and perception of the use of thewiki. Outcomes Our research showed how agents in a call center shared knowledge and learned in differentways through the socialization, externalization, combination and internalization modes ofknowledge conversion model. This study can give acquaintance to organizations that areseeking to implement a knowledge management tool as a wiki is, in a changing anddemanding industry.

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This thesis is a an idea that derives from Eniro AB. The idea was to makean application for mobile devices that would make it easier for the user tostay in touch with friends. The application should be able to gather informationof the phone’s contacts by searching Eniro for their phone numberand present the information in a simple and convenient way. Because ofthe authors’ previous experience in Java programming the application wasmade for Android devices. Android provides a software development kitwith necessary tools and documentation for developing applications withthe Java programming language. The result is an application that is able to search Eniro for all contacts inthe phone book and store them in a database. These are then presented inboth a list view and a map view. The list is sorted with the person livingclosest to the user’s location at the top. From the list view the user has theoption to either call the contact or send a text message. The map view containsa map with markers at the contacts’ locations. By clicking the markercertain information will be shown in a window. There are still some bugs to fix and features to implement. Possible improvementsto the application could be functions for finding restaurants andcafes nearby and a less time consuming synchronization. Since the projectwas to be done within a limited period of time and the authors did not haveany previous experience of Android development the application should beconsidered as a prototype.

There are different problems associated with a static website, such as management and content update. To address these problems, one alternative is to use Content Management System (CMS), such as WordPress. This project describes the process of migrating a static website to WordPress and adding six additional functionalities according to requirements from a company. In the meantime, theme is used to customize the website based on company’s requirements; specific WordPress plugins and widgets are used to implement additional requirements, including submenus, user registration and login, content update, Facebook and Twitter integration, and RSS support for the new content. Besides, solutions are given to resolve problems, such as the conflict with Internet Explorer (IE) and WordPress security issues. The outcome of this work allows the company to use WordPress to manage the website, to publish automatically new content into online social networking services, to provide customized information to registered users as well as to allow web syndication.Key words: Content Management System, Solution Stack, Static and dynamic website, WordPress

The goal of this thesis is to overview the different multi-core programming models and technologies. Nowadays multi-core systems are more and more popular. Personal computers usually are based on multi-core technology since some years ago so it is needed some technologies for implementing it. In this thesis, we have studied several models and technologies of multi-core programming. We have also studied and presented a comparison of the models and technologies. Furthermore, we have shown the installation and configuration instructions for the two main technologies (OpenMP and MPI).

A modern home contains varieties of electronic equipment and systems like: TV, Hi-fi equipment, central heating systems, fire alarm systems, security alarm systems, lighting systems etc. Enabling these devices to communicate is the first step towards the long-predicted smart home, but this requires communication standards to follow. It can be anticipated that the technology must be wireless in order for such network to be feasible.  Large set of standards are present for as well wired as wireless communication in between such devices, but today no standard communication interface available.   The goal of this project is to survey available standards for short-range wireless communication, and to evaluate and compare their capabilities to become a general standard for home automation. The evaluation must take such aspects as security, range, network architecture and the heterogeneous set of devices into consideration. Furthermore, this thesis proposes how to interconnect the home network to the external network for remote supervision and control.

Kraven på dagens företag har ökat markant de senaste åren. För dagens företag är det viktigt att hela tiden kunna mäta sig och helst även vara steget före sina konkurrenter. En viktig del i detta är att ha rätt typ av kompetens inom olika områden och positioner inom det egna företaget. För att uppnå det är det idag vanligt att företagen arrangerar traineeprogram. I denna uppsats beskrivs problematiken vid kunskapsöverföring till en trainee och de problemområden som finns kring den processen. För att kunna utforma ett väl fungerande traineeprogram från företagets sida är det mycket viktigt att förstå vilka mål som företaget vill uppnå genom att genomföra ett traineeprogram. Vårt tillvägagångssätt och metodval var att intervjua personer som genomgått fallföretagets traineeprogram. Vi formulerat vårt problem som är; Hur överförs kunskap till trainees inom vårt fallföretag idag och kan den förbättras? Under arbetets gång upptäckte vi brister i fallföretagets traineeprogram men vi fann även många positiva delar. Empiri avsnittet gav oss mycket värdefull kunskap som vi hade nytta av i analys samt slutsats avsnittet. I vår slutsats redovisar vi olika förslag och rekommendationer till möjliga åtgärder beträffande metodval för kunskapsöverföring.