In this study, five real-life problem situations were used to explore the challenges of developing and implementing decision support tools for management of an urban water utility in Uganda. The study sought to explore how the degree of adoption of formal decision support tools in practice, generally perceived to be low, could be improved. In the study, an Action Research (AR) approach was used. AR is an inquiry process that involves partnership between researchers and practitioners for the purpose of addressing a real-life problem issue, while simultaneously gener-ating scientific knowledge. Unlike other research methods where the researcher seeks to study organizational phenomena but not to change them, the action researcher attempts to create or-ganizational change and simultaneously to study the process. It is recognized that AR methods provide a potential avenue to improve the practical relevance of Information Systems (IS) re-search. The five cases that were considered in the study involved participatory problem structuring to address water distribution bottlenecks; identification of Non-Revenue Water (NRW) reduction strategies; facilitation of decentralized management of customer accounts; monitoring and con-trol of procurements and expenditure; and geospatial investigation of declining water sales. Dur-ing the study, participation in problem identification was achieved through discussions and brain-storming sessions bringing together top and middle managers within the organization. A number of prototype decision support tools were developed and implemented. Maps and other geovisu-alization tools were also used to inform and enhance the processes of collective problem identifi-cation and structuring. Results of the study emphasized the need for proper problem structuring prior to the formula-tion of actions; the challenge of moving from planning to action; the importance of user in-volvement in the development of tools; and the need to manage IS implementation as part of a holistic, organization-wide change process. The challenges of embedding formal decision support within existing work systems in organizations were highlighted, and recommendations were made on how best to achieve this. The AR approach was found to be useful in bridging the gap be-tween academic research and technological practice, thus supporting the development of IS with immediate and practical benefits to organizations. / QC 20101115

No description available.

NIRA is a company based in Linköping and operates within the automotive industry. NIRA's Tire Grip Indicator is one of their products used to create friction values during normal driving conditions. This data is, together with additional sensor information from the vehicle, such as environmental sensors, collected in NIRA's cloud environment RSI. Utilising hundred of thousand of vehicles, several products are created and offered to the market. This master thesis will focus on the winter maintenance industry business where NIRA provides refined information to support decision making and quality control for the winter maintenance operations both in Sweden and internationally. The master thesis will be conducted in close cooperation with several actors active in the winter maintenance business within the scope of a collaboration project.  The thesis explores how road surface information can be used as decision support for actors within road maintenance. The thesis starts with a literature study describing different perspectives of winter maintenance and its relation to decision support systems. Through the study, several decision support systems are used to analyse the road climate and the maintenance operations in the city of Gothenburg. The analysis takes the form of a case study where each day during the winter season is analysed. Several features are extracted from the cases and are used to classify each case as one of 6 categories. Finally, the cases are valued within three cost areas: traffic accidents, accessibility, and fuel consumption.  The findings of the thesis show that the different systems within the project fulfil different functions in the work for more efficient winter road maintenance operations, where the forecasting tools can be seen as tools for planning measures. At the same time, friction data from fleets of connected vehicles can help evaluate the outcome of maintenance actions. This applies especially to the possibility of implementing and evaluating preventive measures. The findings also show several potential benefits in using road surface forecasts and road friction data in terms of financial, socio-economic, and environmental perspectives.

As organizations continue to grow in size, reaching global proportions, they have ever increasing impacts on their environments. Some believe that a much broader array of concerns should be brought into organizational decision-making processes, including greater consideration of social, political, ethical and aesthetic factors (Mitroff and Linstone, 1993; Courtney, 2001). Decision environments such as these are decidedly "wicked" (Rittel and Webber, 1973). Designing decision support systems in such environments where there is a high level of interconnectedness, issues are overlapping and a multiplicity of stakeholders is involved, is a very complex task. In this dissertation a methodology for the development of a DSS for wicked situations is proposed using the design theory building process suggested by Walls et al. (1992). This proposed theory is based on dialectic theory and the multiple perspective approach suggested by Linstone and Mitroff (1993). The design process consists of identifying relevant stakeholders, their respective worldviews, and conflicts in these worldviews. A design (thesis) and "counter design" (antithesis) are created, and a prototype systems based on these designs are developed. These prototypes are then presented to the different stakeholder groups who engage in a dialogue which leads to the development of a synthesized design. The process is repeated until all conflicts are resolved or resources are exhausted, and a final system is produced. Using action research and system development research methodologies, the proposed design theory was applied to zoning decision process in Orange County, Florida. The results of this study led to the following: 1. It is feasible to implement the MPDP methodology proposed in this dissertation. 2. The MPDP methodology resulted in a synthesized design that accommodates the different views of the stakeholders. 3. The MPDP methodology is suitable for contentious situations and may not be feasible for structured decisions. 4. Most of the subjects did achieve a more understanding of the decision process. These results suggest that the MPDP design theory can be effective in developing decision support systems in contentious situations.

No description available.

No description available.

The use of clinical decision support (CDS) systems has grown progressively during the past decades. CDS systems are associated with improved patient safety and outcomes, better prescription and diagnosing practices by clinicians and lower healthcare costs. Quality assurance of these systems is critical, given the potentially severe consequences of any errors. Yet, after several decades of research, there is still no consensual or standardized approach to their verification and validation (V&V). This project is a descriptive and exploratory case study aiming to provide a practical description of how Cambio CDS, a market-leading developer of CDS services, conducts its V&V process. Qualitative methods including semi-structured interviews and coding-based textual data analysis were used to elicit the description of the V&V approaches used by the company. The results showed that the company’s V&V methodology is strongly influenced by the company’s model-driven development approach, a strong focus and leveraging of domain knowledge and good testing practices with a focus on automation and test-driven development. A few suggestions for future directions were discussed.

Due to a variety of political, economic, and technological factors, many national electricity industries around the globe are transforming from non-competitive monopolies with centralized systems to decentralized operations with competitive business units. This process, commonly referred to as deregulation (or liberalization) is driven by the belief that a monopolistic industry fails to achieve economic efficiency for consumers over the long run. Deregulation has occurred in a number of industries such as: aviation, natural gas, transportation, and telecommunications. The most recent movement involving the deregulation of the electricity marketplace is expected to yield consumer benefit as well. To facilitate deregulation of the electricity marketplace, competitive business units must be established to manage various functions and services independently. In addition, these business units must be given physical property rights for certain parts of the transmission and distribution network in order to provide reliable service and make effective business decisions. However, partitioning a physical power grid into economically viable districts involves many considerations. We refer to this complex problem as the electrical power districting problem. This research is intended to identify the necessary and fundamental characteristics to appropriately model and solve an electrical power districting problem. Specifically, the objectives of this research are five-fold. First, to identify the issues relevant to electrical power districting problems. Second, to investigate the similarities and differences of electrical power districting problems with other districting problems published in the research literature. Third, to develop and recommend an appropriate solution methodology for electrical power districting problems. Fourth, to demonstrate the effectiveness of the proposed solution method for a specific case of electric power districting in the Republic of Ghana, with data provided by the World Bank. Finally, to develop a decision support system for the decision makers at the World Bank for solving Ghana's electrical power districting problem. / Ph. D.

Implementing an e-market for limited supply perishable asset (LiSPA) products is a problem at the intersection of online purchasing and distributed decision support systems (DistDSS). In this dissertation, we introduce and define LiSPA products, provide real-world examples, develop a framework for a distributed system to implement an e-market for LiSPA products, and provide proof-of-concept for the two major components of the framework. The DistDSS framework requires customers to instantiate agents that learn their preferences and evaluate products on their behalf. Accurately eliciting and modeling customer preferences in a quick and easy manner is a major hurdle for implementing this agent-based system. A methodology is developed for this problem using conjoint analysis and neural networks. The framework also contains a model component that is addressed in this work. The model component is presented as a mediator of customer negotiation that uses the agent-based preference models mentioned above and employs a linear programming model to maximize overall satisfaction of the total market. / Ph. D.

An expert system approach to help OR naive users formulate and solve goal programs is proposed. The approach is demonstrated for single product blending problems using VP-Expert as the developmental tool. Results of a study using undergraduate and graduate business students to test the expert system effectiveness are provided. An expert system determines the problem type using a taxonomy based upon problem context. Each problem type possesses distinct characteristics. Characteristics of twenty-four different problem types are discussed. Formulation of constraints using problem characteristics is demonstrated. The expert system uses constraint information to assist users in goal selection. Goal structures are constructed using a pairwise comparison technique. Solution values, recommendations based upon sensitivity analysis, and trade-offs between conflicting goals are provided to the user. A feedback loop permitting model changes and reiteration of solution and recommendation steps is provided. / Ph. D.