The aim of this thesis is to focus on effectiveness of project Depo Tábor 70. There is economic efficiency and also functionality and better service making. If possible, better solution shall be proposed. At the end, the current state is evaluated and compared to previous state.

The purpose of this study was to investigate the brand management of a motor manufacturing company. The study set out to establish what the most important elements are that contribute towards a successful brand and to identify a potential model that can be used to measure the brand elements that are evident in the Toyota brand. By using this model, the Toyota brand was evaluated, bringing to the fore the key success factors that have made Toyota the number one motor manufacturing brand in South Africa. The qualitative research was conducted to evaluate Toyota's understanding of its brand and then questioning the usage of the brand through an individual interview with the custodian of the Toyota Brand in South Africa. The results of this qualitative research were used to identify the key values that the manufacturer sees as brand-building elements and to then evaluate how they are using these values to build and enhance the brand. These core brand values were then evaluated in the quantitative research that followed. The quantitative research was conducted through questionnaires where the retail network (General Managers, Sales Managers in the Toyota retail network) evaluated Toyota SA's implementation of its brand's core values through the dealer network. The sample size consisted of twenty nine (N=29) randomly selected Unitrans Toyota dealers in the country. An extension of the study compared these key success factors with the values that are delivered through the retail network to the customers. The brand expectations that the customer has in mind to the realisation of the brand promise at retail level were compared. This study gives insight into the workings of the Toyota brand and tests the communication of the brand blueprint through to the retail network. This study allows Toyota to review the way they communicates their brand to the direct customer, the retail network. The study also found that Toyota should use the opportunity to communicate the brand name to its direct customers, namely the retailers, and that, if needed, Toyota should revise the communication strategy. Other recommendations are that both Toyota and its retailers should take note of the fast-changing business environment, acknowledge the importance of managing the length of the product line, and that Toyota should embrace the retailers as partners rather than mere franchisees. The retail network, in turn, can get a better understanding of the role it has to play to ensure the sustainability of the Toyota brand. The study also allows the retail network to realize the importance of customer service in the whole Toyota brand set-up. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2010.

The purpose of this study was to investigate the brand management of a motor manufacturing company. The study set out to establish what the most important elements are that contribute towards a successful brand and to identify a potential model that can be used to measure the brand elements that are evident in the Toyota brand. By using this model, the Toyota brand was evaluated, bringing to the fore the key success factors that have made Toyota the number one motor manufacturing brand in South Africa. The qualitative research was conducted to evaluate Toyota's understanding of its brand and then questioning the usage of the brand through an individual interview with the custodian of the Toyota Brand in South Africa. The results of this qualitative research were used to identify the key values that the manufacturer sees as brand-building elements and to then evaluate how they are using these values to build and enhance the brand. These core brand values were then evaluated in the quantitative research that followed. The quantitative research was conducted through questionnaires where the retail network (General Managers, Sales Managers in the Toyota retail network) evaluated Toyota SA's implementation of its brand's core values through the dealer network. The sample size consisted of twenty nine (N=29) randomly selected Unitrans Toyota dealers in the country. An extension of the study compared these key success factors with the values that are delivered through the retail network to the customers. The brand expectations that the customer has in mind to the realisation of the brand promise at retail level were compared. This study gives insight into the workings of the Toyota brand and tests the communication of the brand blueprint through to the retail network. This study allows Toyota to review the way they communicates their brand to the direct customer, the retail network. The study also found that Toyota should use the opportunity to communicate the brand name to its direct customers, namely the retailers, and that, if needed, Toyota should revise the communication strategy. Other recommendations are that both Toyota and its retailers should take note of the fast-changing business environment, acknowledge the importance of managing the length of the product line, and that Toyota should embrace the retailers as partners rather than mere franchisees. The retail network, in turn, can get a better understanding of the role it has to play to ensure the sustainability of the Toyota brand. The study also allows the retail network to realize the importance of customer service in the whole Toyota brand set-up. / Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2010.

Effective physician-patient communication is primary to successful medical consultation and encourages a collaborative interactional process between patient and doctor. Collaborative communication, rather than one-way authoritarian, physician-led medical interview, is significant in navigating difficult circumstances such as delivering "bad news" to patients diagnosed with cancer. Additionally, the potential psychological effects of breaking bad news in an abrupt and insensitive manner can be devastating and long-lasting for both the patient and his or her family. The topic of delivering unfavorable news to patients is an issue that many medical professionals find to be challenging and is now getting the attention of medical professionals in many countries, including the former Soviet Union (FSU) republics. The limited literature on communication skills in oncology in the FSU republics supports that the physician-patient communication style is perceived as significantly physician-oriented rather than patient-oriented. More specifically, the Soviet medical education system, as well as post-graduate medical education, has placed little to no emphasis on physician-patient communication training. Physician-oriented communication leads to patients being less forthcoming and open regarding their own feelings about being diagnosed with cancer, which may exacerbate the overall communication problem. The purpose of this study was to investigate the effectiveness of the training program "Delivering Unfavorable News to Patients Diagnosed with Cancer" (Baile et al., 2000) conducted in Uzbekistan, one of the FSU republics. A total of 50 oncologists from the National Oncology Center of Uzbekistan (N = 50, n = 25 , n = 25 ) completed Self-Efficacy, Interpersonal skills (FIRO-B), Empathy (JSPE), and Physician Belief (PBS), and demographic instruments before, immediately after, and then two weeks after the training intervention. Results of MANOVA and bivariate statistical analyses revealed significant differences in self-efficacy, empathy, and PBS scores within the experimental group, but not within the control group, from pre-test to post-test. The follow-up data analysis suggested that participants maintained the level of change that occurred immediately after the training intervention.

Aim: service quality is a means to improving customer satisfaction and building up an excellent and profitable company. The actual activities of delivering service in Swedbank AB Gävle City are examined in order to assess how to deliver quality service. Method: conduct the research in a qualitative method, mainly with interviews and questionnaires. Both primary and secondary data was collected to support the subject. Result&Condusions: Advanced human resources strategy and reasonable solutions to meet customer needs are two superior aspects in the process of service delivery. Suggestions for future research: customer perspective and quantified data from employees should be contained. Contribution of the thesis: an in-depth understanding of the process of quality service delivery, combined with relevant academic knowledge. Other banks and service companies can learn from the analysis results. Students and future researchers also gain new knowledge about service quality in the banking area.

In recent years, with advances in medical treatment, the demand of medical beauty market has increased year by year. With the continuous innovation of nanotechnology, medical technology with nanometer level is becoming the one of the most important issue of the development of medical biotechnology in recent years. In order to make the products effective, the products have to be transported into the human skin. In traditional medical treatments, the devices of contacting type or invading type were adopted, and might cause some infected problems. To avoid these situations, some medical companies have developing the non-contact type device¡Ð gene gun. This device use nitrogen as motive force to atomize the thin film of the injection products, then delivering these products to derma. This research utilizes computational fluid dynamics software to build the FEM simulation model of Venturi tube inside of a gene gun. Then, analyzing the speed and atomization of fluid which inside or outside of Venturi tube. A FEM simulated mechanism for the atomization of multiphase flow was constructed in this research successfully. The effects of variations of some geometric parameters of Venturi tube on the atomization of thin film were studied also. The obtained results can shorten cost and time in relevant development.

There were several purposes to this case study using a convergent parallel mixed method design. The first purpose was to explore how one exemplary high school science teacher (EST) and her selected supporting administrator rated the importance of particular elements of science instruction. The second purpose was to describe how an EST explained her practices of fostering success for her students. The third purpose was to identify the administrator’s practices that supported the EST as described by both educator participants. Data for this study were collected through two researcher-developed instruments, interviews, and documents. The EST completed the Questionnaire of Exemplary Science Teachers (QEST), and the administrator completed the Questionnaire for Administrator Perception of Exemplary Science Teachers (QAPEST). The researcher also conducted an interview with each participant and analyzed documents (i.e., lesson plans, students’ course grades, and Biology Subject Area Testing Program results). The EST examined data to provide context to the case study. Results of the study revealed that both the EST and administrator understood and closely agreed on the importance of science and in the methods of planning and teachingscience. Results also indicated that students taught by the EST were successful in a science program. The EST used a combination of specifying objectives, diagnosing and evaluating student learners in science instruction, planning of science instruction, and delivering of science instruction to assist her students in becoming successful. Results also revealed that the EST and the administrator believed that building strong personal relationships with the students motivated students to want to succeed even more for the EST. Finally, results indicated that unwavering, generative administrative support was helpful in supporting the teacher’s exemplary instruction.

The diploma thesis aims at the firms providing services, especially sport centres offering wide spectrum of sport services, relaxation and often mentioned wellness.The main goal of the diploma thesis was to appraise the competitiveness of sport centres in České Budějovice and give a survey of competitive background. To characterize sport realization in the region of South Bohemia and to recognize customers` requirements were the partial goals of the diploma thesis. To the achievement of the goals there were used the method of questionnaire research, SWOT analysis and Porter`s model method.The suitable arranged questionnaire has served the data describing competitinevess of particular sport centres. I have surveyed the information of the most popular and frequented sport centre. I have cooperated with this sportcentre and it was the basis of the above mentioned analysis.

Made available in DSpace on 2016-04-26T20:23:01Z (GMT). No. of bitstreams: 1 Maraisa Cristina de Moraes.pdf: 1785001 bytes, checksum: 2e9231fa835a41ecec79b76690fc58d5 (MD5) Previous issue date: 2014-04-19 / The present paper aims to explore two frequent types of real-estate incorporation contracts: the purchase and sale of the unit as a future thing and the pact subject to chattel mortgage. To study the archetypes of these contracts with their vicissitudes and purposes associated with the Consumer Protection Law System analysis is the goal of this study, in order to present the structural characteristics and the way that these laws have been receipted and applied in different real estate business. After that, we ll start with what we see as the most important part of this paper: the nowadays issues in material relations between the contracting parties and the solutions that starts to be spreaded by individual judicial decisions related with the delay on delivering the final product or delay the mismatch between the final product and the contracted one, bringing light to a lot of different situations that demand higher attention from development companies / O presente trabalho tem como objetivo estudar dois tipos de contratos de incorporação imobiliária frequentes: a promessa de compra e venda de unidade como coisa futura e pacto adjeto de alienação fiduciária. Estudar esses arquétipos de contratos, com suas vicissitudes e finalidades, associado ao microssistema do Código de Defesa do Consumidor constitui o propósito deste trabalho, que também se desdobrará apresentando as características presentes na sua estrutura, o modo como vem sendo recepcionado e aplicado nos diferentes negócios imobiliários. A partir daí, chegarmos ao momento culminante que abordará os problemas atuais enfrentados nas relações materiais entre as partes contratantes e as soluções que começam a ser propagadas pelas normas jurídicas individuais criadas em decisões judiciais no que se refere ao atraso na entrega da obra e na parte relativa a entrega de um imóvel diverso do pactuado contratualmente, sinalizando o início de uma epopeia de múltiplas e reflexivas situações a exigir uma máxima atenção especialmente das empresas incorporadoras

There are analyzed in this dissertation thesis the public services delivered on the municipal level. This issue is analyzed comprehensive at first. There are analyzed six services in detail after then. These are the six following services: waste, cemetery, greenery, communications, lighting and sewage. The text of this thesis is divided into two major units. The first chapter describes the theoretical background of the problem and the methodology for elaboration. The second chapter analyzes the problem of public services in terms of theoretical con-cepts, legal terms and authors own investigation. This chapter analyzes in detail six selected public services. It is completed draft measures for the municipal public ser-vices. The aim of this dissertation thesis is to find out the State-of-Art of public service deli-vering and to purpose possible changes leading to demand approach of municipal service delivering.