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Individual change competence : the development of a strategic human resourceScott-Jackson, William January 1999 (has links)
No description available.
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How to deliver quality service : in Swedbank AB Gävle CityWang, Qian, Sisi, Xiao January 2011 (has links)
Aim: service quality is a means to improving customer satisfaction and building up an excellent and profitable company. The actual activities of delivering service in Swedbank AB Gävle City are examined in order to assess how to deliver quality service. Method: conduct the research in a qualitative method, mainly with interviews and questionnaires. Both primary and secondary data was collected to support the subject. Result&Condusions: Advanced human resources strategy and reasonable solutions to meet customer needs are two superior aspects in the process of service delivery. Suggestions for future research: customer perspective and quantified data from employees should be contained. Contribution of the thesis: an in-depth understanding of the process of quality service delivery, combined with relevant academic knowledge. Other banks and service companies can learn from the analysis results. Students and future researchers also gain new knowledge about service quality in the banking area.
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Formulace personální strategie a nastavení HR systému v organizaci / The formulation of HR strategy and setting up of HR system in the organization (business accelerator of VSE - xPORT)Poloučková, Viola January 2015 (has links)
The master's thesis is about the formulation of human resources strategy and setting up of HR system in the newly established organization. The theoretical part is focused on analysing impact and influence of organization' s HR; defines basic principles of strategic HR management based on corporate culture, leadership, talent management and the structure. Following part describes basic principles of functional HR system as well as the competencies of HR professionals. Then it provides action plan of establishing HR system. The practical part of the thesis introduces business accelerator of University of Economics in Prague xPORT VSE and analysis both premises and needs of HR' s customers. The thesis suggests personal strategy and HR system based on theoretical findings and analysing stakeholders' needs.
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Generationsväxling i offentlig sektor : En kvalitativ studie om det kommunala arbetet medpensionsavgångar / : Retirements in the public sectorLissollas, Jessica, Mans, Eva January 2015 (has links)
Denna studie syftar till att undersöka hur en medelstor kommun kan arbeta strategiskt med problematiken gällande kompetensförlust samt att vara en attraktiv arbetsgivare inför kommande pensionsavgångar. Vidare syftar studien till att, utifrån resultatet, arbeta fram ett förslag till HR-strategi för den problematik de förestående pensionsavgångarna för med sig. För att få svar på våra undersökningsfrågor har vi utfört en fallstudie i Falu kommun och för denna använt oss av semistrukturerade intervjuer med fyra personer i chefsposition och en mångfaldskommunikatör, samt en fokusgrupp bestående av fyra medarbetare från HR-avdelningen. Detta gav oss flera perspektiv på problematiken, vilket vi anser stärker tillförlitligheten i resultatet. I efterhand kan vi dock se att ett större antal intervjupersoner hade varit att föredra, detta för att få fler medarbetares tankar och åsikter om ämnet. Emellertid var detta inte möjligt då chefer i kommunen var svåra att få kontakt med.Resultatet visar att uppfattningen om pensionsavgångar är varierande då en av respondenterna menar att det inte är något att oroa sig över, medan övriga respondenter anser att det är en stor utmaning kommunen har framför sig. Resultatet visar även att Falu kommun i dagsläget arbetar strategiskt med ett flertal olika åtgärder för att stärka sitt arbetsgivarmärke externt såsom exempelvis ambassadörskap och talent management, vilket tidigare forskning visar är en nödvändighet för en organisations konkurrenskraft och således attrahera samt behålla medarbetare. Gällande kompetensöverföring visar resultatet att det idag finns en medvetenhet om riskerna för kompetensförluster. Dock utförs ett begränsat arbete för att överföra viktiga kompetenser, åtminstone med syfte att hantera den risk för kompetensförlust som väntas i och med den förestående generationsväxlingen. Tidigare forskning inom området pensionsavgångar visar dock att förlusten av viktiga kompetenser är det största hotet.Vår slutsats av denna studie är att Falu kommun är på rätt väg att hantera den problematik som förväntas uppstå, dock behöver kommunen öka medvetenheten genom kommunikation och intern marknadsföring samt arbeta samman en gemensam syn på pensionsavgångarna i alla förvaltningar. Vi menar även att det är av stor vikt att se över kompetenserna i organisationen och börja agera för att inte mista viktiga kompetenser i och med de förestående pensionsavgångarna. Detta är områden som behandlas i det förslag till HR-strategi vi har arbetat fram. / This study aims to examine how a medium-sized municipality can work strategically with problems concerning loss of skills and to be an attractive employer for future retirements. Furthermore, the study aims to, based on the results, prepare a draft HR strategy for the problems the impending retirement brings. To get answers to our research questions, we conducted a case study of the Municipality of Falun, and this made use of semi-structured interviews with four people in managerial positions and a variety communicator, and a focus group of four employees from the HR department. This gave us more perspective on the problem, which we believe strengthen the reliability of the results. In retrospect, we can see that a larger number of interviewees would have been preferable, in order to get more employees thoughts and opinions on the subject. However, this was not possible as managers in the municipality were difficult to contact.The results show that the perception of retirement is different when one of the respondents believe that there is nothing to worry about, while other respondents think it is a great challenge municipality has in front of him. The result also shows that the Municipality of Falun in the current situation is working strategically with a variety of measures to strengthen its employer brand externally such as diplomacy and talent management, as previous research indicates is a necessity for an organization's competitiveness and thus attract and retain employees. Regarding the transfer of skills shows the result that today there is an awareness of the risks of skill losses. However, conducted a limited effort to transfer critical skills, at least in order to manage the risk of loss of skills expected in the forthcoming generation change. Previous research in the field of retirements shows that the loss of key skills is the biggest threat.Our conclusion from this study is that Falun municipality are right on track to deal with the problems that are expected to arise, however, requires the municipality to raise awareness through communication and internal marketing as well as working together a common vision of retirements in all administrations. Furthermore, we believe that it is crucial to review the competencies in the organization and start acting so as not to lose important skills in and with the impending retirements. These are areas addressed in the draft HR strategy we have developed.
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Řízení a měření přínosu lidských zdrojů k cílům podniku / Managing and measuring of HR department´s contribution to the business targetsVojtěchovská, Pavlína January 2013 (has links)
This thesis focuses on Human Resources in a company, it' s strategic managing and measuring it's contribution to the business. In theoretical part the main source is foreign literature and it analyses traditional and new conceptions of HR. It focuses on a role of HR director, as a main element of strategic level of HR and his/her role in a relation to the rest of a company and HR department. In practical part the thesis analyses a research, made among Czech companies, and comes into a conclusion, that the main cause of an unsatisfactory HR management in these companies is it's poor measurability. In the final, key part of the thesis it designs a process, which a company should follow in order to adopt a strategic HR and it's measurement by goals of a company.
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Průzkum validity metod výběru pracovníků / Survey of the validity of the methods of employee selectionČervený, Daniel January 2011 (has links)
The Diploma thesis "Survey of the Validity of the Methods of Employee Selection" deals with analysis of methods validity that is used for the company employees'selection. On the basis of literature studied, author identifies following keywords related to the subject of the diploma thesis: Human Resources Management, Vision, Business strategy, HR strategy, Human Resources planning, Employees' selection and recruitment, Fluctuation and Evaluation of Work performance. Author further focuses on the research of validity of personal selection methods that have already been published earlier. Author performed particular research solution that took place in three phases. The first stage explored an optimal mix of selection methods for recruitment according to particular positions. Respondents were experts specializing on issues of Human Resources issues. The second phase focused on research of validity of personal selection methods. Validity of selection methods was examined by correlation coefficient between predicted work performance estimated by the given method, and the measured real work performance of the recruited employee in the evaluation system of the work performance. HR staff was questioned. The third phase examined the appropriateness of using selection methods, which were determined by...
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Rozvoj personálního řízení firmy / Concept for Development of Personnel Management in a CompanyZahálková, Hana January 2016 (has links)
This master’s thesis “Development of HR management in the company” analyses a way of a management of human resources in a middle sized company, which produces and distributes fibreglass. The goal is to identify a current status and propose corrective measures, which will lead to the improvement in human resource area. By that, company should improve their efficiency, economy and future growth.
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Экономическая оценка эффективности кадровой стратегии предприятия на основе концепции экономической безопасности : магистерская диссертация / Economic evaluation of efficiency of personnel strategy on the basis of the concept of economic securityГустова, Ю. В., Gustova, J. V. January 2017 (has links)
Экономическая оценка риска реализации кадровой стратегии предприятия, отличающаяся оценкой уровня экономической безопасности внутренней среды за счет определения уровня удовлетворенности персонала, что позволит определить вероятность раскрытия коммерческий или государственной тайны на оборонном предприятии. / The strategy of personnel management, economic security, safety, satisfaction level of satisfaction personnel.The strategy of personnel management, economic security, safety, satisfaction level of satisfaction personnel.
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Řízení lidských zdrojů ve středně velkém podniku / Human resources management in a medium-sized companyPÍCHOVÁ, Barbora January 2016 (has links)
The purpose of the diploma thesis is the analysis of the human resource management in the selected medium-sized company and on the basis of the acquired results suggest the arrangements for improvement of this system. For research purposes of the thesis was selected a midsize company MOTOR JIKOV Fostron plc, operating in the engineering and foundry industries. The thesis is divided into literary and analytical part. Literary part is based on information related to the management of human resources, characteristics of midsize enterprises, personnel work and personal activities within midsize companies and it is based on domestic and foreign literary sources. The analytical part deals with analysis of selected personnel activities in the company MOTOR JIKOV Fostron plc and proposing more effective function in these areas. The obtained information allow to suggest the arrangements for improvement of this system.
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Systém řízení lidských zdrojů v malých podnicích / System of Human Resource Management in Small CompaniesBOHÁČOVÁ, Iveta January 2014 (has links)
The purpose of the diploma thesis is the analysis of the human resource management (HRM) in the selected small companies. On the basis of the acquired results suggest the arrangements for improvement of this system. In order to conduct the research, more small companies were addressed. Only three entities were willing to provide the information. The company specialized in the sale of sport goods, the agricultural company and the centre for social services were participated in the research. All three companies have their seat in the South Bohemia. The thesis is divided into theoretical and analytical part. Theoretical part provides information about HRM issue in small companies, basic terms concerning HRM and definition of small companies including their role in the economic system are mentioned. In the analytical part there are briefly introduced the selected companies, the characteristics of the personal activities is presented and the questionnaires with important outcomes are propounded. The obtained information allow to suggest the arrangements for improvement of this system.
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