This dissertation explores factors that influenced key performance indicators for project implementation success in broadband infrastructure projects funded by the Broadband Technology Opportunities Program (BTOP), part of the American Recovery and Reinvestment Act of 2009 (Recovery Act). Key performance indicators for project implementation success were operationalized as finishing within the 36-month grant period (schedule), within the proposed budget (budget), and constructing the planned number of network miles (outputs). Drawing on research in policy implementation, public administration, nonprofit management, and project management, a framework was created to identify and categorize these factors as project-specific, organization-centric, physical environment, interorganizational, or legal environment (POPIL). A mixed methods approach investigated factor-indicator relationships using Ordinary Least Squares regression and other quantitative analyses of 67 BTOP-funded Comprehensive Community Infrastructure projects and a qualitative postmortem analysis of Citizens Telephone Cooperative's successful New River Valley Regional Open-Access Network (NRV-ROAN) project. Strong and significant regression equations were developed for the schedule adherence, output adherence, and overall project implementation success indicators. Deficient capacity of organizations to implement proposed projects was a significant and strong negative influence on each of these three indicators along with interorganizational relationship issue reports regarding the principal-agent relationship and relationships with other actors. The postmortem analysis included 17 participant interviews and further underscored the importance of sufficient organizational capacity and strong partnerships to enable organizations to overcome challenges they may encounter during implementation. In addition to testing the POPIL framework, this dissertation highlights the importance of alignment of goals and metrics across the legislative, programmatic, and project levels of implementation to ensure that programs and projects do not work at cross-purposes. For practitioners, the findings also emphasize that projects should be designed within an organization's capacity, and prospective partners should have the expertise and resources both to implement a project as proposed and respond to unexpected events. / Ph. D. / This research created and tested a framework for identifying factors that influence the ability of organizations to complete projects successfully within a planned timetable and budget. These proposed factors were categorized as project-specific, organization-centric, physical environment, relationships between organizations, or the legal environment. The framework was applied to a group of 67 broadband infrastructure projects funded through a federal stimulus grant program, the Broadband Technology Opportunities Program (BTOP), to gain an understanding of why some projects were implemented successfully while others fell short of their intended goals. The quantitative analysis found organizations that did not align projects within their existing resources and expertise to allow for unexpected challenges were more likely to experience schedule delays and fail to construct the project as proposed. This analysis also found an increase in the number of issues reported between BTOP and grant recipients led to lower success rates of project implementation. A retrospective analysis of one project, the New River Valley Regional Open-Access Network, used documents and 17 interviews with participants involved in the project’s planning and completion to address the questions: What went well? What could have gone better? What should be changed in the future? Interview participants highlighted the importance of an organization’s strong leadership, carefully consideration of the limitations of an organization’s resources and expertise, and building strong partnerships before undertaking a project. Implications for practitioners include that programs like BTOP that are responsible for the implementation of legislative mandates should encourage a clear articulation and alignment of goals and priorities that is consistent from legislation through program evaluation and down to the measures used to track individual project’s progress. While BTOP was a one-time grant program, the findings are valuable for practitioners looking to increase Internet access in communities and those looking for a model to be able to evaluate grant proposals and opportunities for partnerships. The BTOP experience is also a cautionary note for grant making organizations to consider their own resources and organizational limitations as well as those of prospective grant recipients when designing programs and selecting projects to support.

Yes / This paper presents an innovative application of wireless, mobile and ubiquitous technologies to support informal and collaborative learning in Kenyan rural farming communities. Such an approach is achieved by the development of a knowledge management system (KMS) integrated with existing local community communication channels, together with experimental knowledge management (KM) initiatives employing the VeSeL (Village e-Science for Life) distributed resource kits (DRKs). The initiatives support illiterate and semi-literate farming community groups, in learning new agriculture practices, and also enable the use of advanced digital technology to improve their agricultural practices and literacy levels. Results of a recent field trip to Kenya are presented and an application sketch is developed. The process of applying wireless and Internet technologies for the education of local farming communities, using irrigation and water management as the application, concludes the paper. / EPSRC

This paper examines the potential for artificial intelligence (AI) to exacerbate inequality across European Union member states by exploring the relationship between the Digital Adoption Index (DAI) and the Gini coefficient. Using the Digital Divide Model, this study investigates how varying levels of digital infrastructure and literacy among EU countries impact their ability to adopt AI technologies. The findings indicate that countries with higher DAI scores tend to have lower inequality, but many nations still face challenges in digital literacy and infrastructure that affect AI adoption. These insights provides and address AI-driven inequality and promote inclusive digital growth across the EU.

Yes / This paper investigates internet non-use in the UK. We apply Resource and Appropriation Theory (RAT), identifying main factors associated with internet non-use in the UK: (1) older age, (2) lower socio-economic classification, (3) disability, (4) less education/qualifications, and (5) lower housing tenure. We extend RAT by exploring magnifying effects of disadvantages, particularly, moderating effects of gender, housing tenure, urban/rural, North/South divide, and ethnicity. Internet non-users tend to be in lower-paid jobs, which impacts productivity even more during than before Covid, closing the loop of the RAT vicious circle. A thread runs through the results on the importance of attitudes and motivation. Accordingly, we recommend interventions based on Relative Digital Deprivation Theory. Once an individual understands that they suffer digital inequality, they are more likely to change attitudes and behavior to reduce inequality. If encouraged by family and friends, they may then view internet non-use as fixable and worth fixing, potentially becoming internet users.

In the 21st century, information security has become the heartbeat of any organisation. One of the best-known methods of tightening and continuously improving security on an information system is to uniquely and efficiently combine the human aspect, policies, and technology. This acts as leverage for designing an access control management approach which not only avails parts of the system that end-users are permitted to but also regulates which data is relevant according to their scope of work. This research explores information security fundamentals at organisational and theoretical levels, to identify critical success factors which are vital in assessing the organisation’s security maturity through a model referred to as “information security digital divide maturity framework”. The foregoing is based on a developed conceptual framework for information security digital divide. The framework strives to divide end-users, business partners, and other stakeholders into “specific information haves and have-nots”. It intends to assist organisations to continually evaluate and improve on their security governance, standards, and policies which permit access on the basis of each end-user or stakeholder’s business function, role, and responsibility while at the same time preserving the traditional standpoint of confidentiality, integrity, and availability. After a thorough review of a range of frameworks that have influenced the information security landscape, COBITTM was relied upon as a baseline for the development of the framework of the study because of its rich insight and maturity on IT management and governance. To ascertain that the proposed framework meets the required expectation, a survey targeting end-users within three participating organisations was carried out. The outcome revealed the current maturity level of each participating organisation, highlighting strengths and limitations of current information security practices. As such, for new organisations relying on the proposed framework for the first time, the outcome of such an assessment will represent a benchmark to be relied on for further improvement before embarking on the next maturity assessment cycle. In addition, a second survey was conducted with subject matter experts in information security. Data generated and collected through a questionnaire was then analysed and interpreted qualitatively and quantitatively in order to identify aspects, not only to gauge the acceptance of the proposed conceptual framework but also to identify areas for improvements. The study found that there was a general consensus amongst experts on the importance of a framework for benchmarking information security digital divide in organisations. It also provided a range of valuable input relied upon to improve the framework to its final version. / School of Computing / M. Sc. (Computing)

Submitted in fulfillment of the requirements for the Degree: Master of Technology: Entrepreneurial Studies and Management, Durban University of Technology, Durban, South Africa, 2017. / Different social classes of people in South Africa are divided, digitally. This phenomenon manifests as a disparity of information in ICT (Information and Communication Technologies), which is a matter of concern, as the use of ICT is acknowledged to greatly influence the world today, more specifically so in rural areas. An investigation to determine which factors affect rural communities’ access to information, as well as progress levels that can be realised in the support means employed by people resident in rural areas, through introducing ICT’s in their day-to-day living, thus addresses the purported ‘digital divide’. The study’s population was drawn from the Dibate Village community, located in Mmabatho in Mafikeng, South Africa. Recommendations from the findings, point out how ICT facilities can be utilised in the development of rural communities, not just socially but also economically. As main objective, the study evaluates and examines the use of ICT facilities for commercial activities, in uplifting the rural community in the area of Dibate Village. This study is of value to governmental and non-governmental organisations where improving both socio-economic development and service delivery is concerned, in South Africa’s rural areas. / M

Examines the use of Information and Communicative Technologies (ICT) by high school students from economically-disadvantaged households to complete homework assignments. Results of a survey of 240 high school students at an urban, inner-city high school located in Southern California, indicated, (1) the Digital Divide is narrowing among social classes, as most students reported having Internet access from their homes, (2) students willingness to embrace new uses of ICT in their studies, (3) the speed of completing homework was increased through the use of ICT multi-tasking and the use of search engines and, (4) computer maintenance issues were not a significant hindrance, as most students have some basic computer literacy skills.

Thesis ((M.A. (Information Studies)) -- University of Limpopo, 2016 / This study investigated the users‟ perspective of the role played by public libraries in bridging the digital divide in the rural-urban communities with specific reference to Ngaka Modiri Molema District libraries, in the North-West Province, South Africa. The research methodology utilized in this study is a descriptive survey in design and quantitative in nature, through a questionnaire as a data collection tool, distributed to hundred (100) library users selected through quota, convenience and accidental sampling methods. Twenty (20) library users belonging to each of the five public libraries in the district participated in the study. It is revealed that public libraries in the Ngaka Modiri Molema District are playing a significant and crucial role in bridging the digital divide. This is due to the fact that the library users have indicated that they are able to conduct research, send and receive e-mails; they are able to type their personal and academic documents and even play computer games with the library computers and the internet. Based on these findings, this study recommends that district municipalities and the provincial government should continue to provide the public libraries with computers connected to the internet to all the libraries in Ngaka Modiri Molema District and to train the public librarians to be able to impart computer skills to the communities. Public librarians should also initiate computer orientation courses to provide basic skills to those who are computer illiterate in the communities.

Public Administration & Management / D.P.A.

Submitted in fulfilment of the requirements of the Master of Technology Degree in Library and Information Studies, Durban University of Technology, 2011. / This study investigated the impact of the digital divide on information literacy (IL) training of Extended Curriculum Programme (ECP) students at the Durban University of Technology (DUT). There are students entering the tertiary education environment in South Africa who have never used the Internet or have little or no knowledge of technology. Hence South African higher education institutions have a heterogeneous mix of both digitally advantaged students and digitally disadvantaged students. The objective of this study was to investigate the impact of the digital divide on IL training of ECP students at the DUT and to recommend guidelines for teaching and learning of IL that would accommodate both digitally advantaged and digitally disadvantaged students. The sub-objectives of the study were: to identify in what ways the digital divide impacts on the IL training of ECP students; to identify innovative teaching and learning methods to accommodate the diversity of students in the IL classroom; and to recommend guidelines for teaching and learning of IL in the ECP that accommodates the digital divide among participating students. Hence, the three population sets for the study were: DUT ECP students of 2010, Subject Librarians teaching IL to ECP students and the DUT ECP Coordinator. The study employed a mixed method approach in its research design. Data was collected from ECP students by means of a questionnaire, an interview schedule was used to collect data from Subject Librarians involved in teaching of the IL module to ECP students and lastly, a separate interview schedule was used to collect data from the ECP Coordinator. Qualitative data that was collected from the survey questionnaire was analysed using SPSS (Version 18.0) whilst qualitative data collected from the interviews and from the questionnaires was analysed thematically using content analysis. The findings of this study reveal that the digital divide does impact on IL training in ways such as, slowing down the progress of IL lessons; basic computer skills need to be taught in the IL classroom and that disadvantaged students find it difficult to follow online lessons while advantaged students already have the expertise to access online information. Based on these findings the study recommends that computer literacy training precede IL training; that various creative teaching and learning methods, such as, group work, games, online tutorials and interactive websites be incorporated into IL training to accommodate both digitally advantaged and digitally disadvantaged students in the IL classroom.