Literature survey shows that with, a few exceptions, the consumer behaviour of domestic water consumers has not been a common area of research. This explains the scarcity of information in this specific field. This scarcity was noted in the region and very much so in the context of Mauritius. And yet, such information is very much relevant for the management of the water sector, for the improvement of the service, for policy makers, for personal and social development and for achieving consumer satisfaction. This research brings about information that would contribute in its own way to these areas. The object of this thesis is to study the consumer behaviour in respect of domestic water consumers in Mauritius, to develop new theories and to build a consumer behaviour model. The thesis, at its outset, gives the background of the research. It contains the description of the water supply situation in Mauritius, its production, its distribution and its management. The brief on the people of Mauritius helps to put in the right context the pluricultural nature of the Mauritian society which is important for the understanding of the consumer behaviour of Mauritians. The literature survey, inter-alia, gives the historical development of consumer behaviour, its relevance to marketing, and its study as a discipline in its own right. The very scarcity of theories and models of consumer behaviour of domestic water consumers cannot be overlooked. The literature survey, therefore, covers some of the theories and models specifically on commodities. These models along with the literature review serve as theoretical foundation for the present research The models of consumer behaviour which have been literature reviewed have further enabled to construct an integrated model of consumer behaviour which serves as a framework for the discussion and analysis of the new model which is developed during the course of this research. The research is one mainly of general interest and can be classified as an exploratory research with a substantial contribution of descriptive research. The research has necessitated the collection of primary data. For this purpose, the objective approach was adopted and a consumer survey was carried out with the use of a direct structured questionnaire. The survey has been supplemented by discussions of focus groups. The analysis of the consumer survey is followed by the testing of the hypotheses, the development of theories and discussions on results obtained. The building of a new model of consumer behaviour based on the findings of the research is then undertaken and discussed. The thesis covers a wide spectrum from the need of a domestic water connection, consumption of domestic water, post-consumption behaviour to the illegal use of water in Mauritius. The thesis winds up with conclusions and recommendations. The specific topic of this thesis is a rare one. This research is but a step in the furtherance of knowledge. It stands as an original regional contribution to the science of management and to its development. / Graduate School of Business Leadership / DBL

This thesis investigates the influence that cultural differences have in the designing of products and services that encourage sustainable lifestyles. This was researched through a case study of dishwashing practices in Mexico and the UK, and the development of a methodological framework for supporting designers working in cross-cultural contexts. Designers can shift user behaviour to be more responsible, and by doing this, reduce a product s impact on the use phase of its lifecycle. Nevertheless, designing products that successfully drive behaviour towards a more sustainable path can only be accomplished if they are conceived to fit the user and the specific context of interaction. In order to do so, designers must truly understand the users, and take into account the complex web of factors that lay behind individual behaviour. A comprehensive review of the literature established an understanding of human behaviour and the emergence and evolution of practices and routines. This brought to light the diverse behavioural patterns in different contexts; and was further investigated with a scoping study in two different locations (Mexico and the UK), exploring general water consuming practices in the home, specifically manual dishwashing practices. The preliminary findings shaped a study that aimed to deepen the understanding of these practices in the selected sites, involving the use of Cultural Probes and videoing people in their common kitchen environment. A robust and clear image of washing-up practices emerged with rich and detailed data presented in different media, ideal to be implemented in a design process. To this end, a series of multicultural Personas were created as the direct outcome of the Cultural Probes and the scoping study, giving way to the design studies phase of the project, carried out with industrial design students in Mexico and the UK. A design brief for sustainable washing up practices was delivered. Design experiments were used to provide interesting evidence of the influence in the design process of the designers understanding of the target user. The findings indicate that designers benefit from exploration and creativity tools tailored directly from the user-research findings in the early design process. This increases the level of empathy towards the user, particularly making it easier to design for users with different needs and contexts than the designers themselves. It also helps designers to better apply design for sustainable behaviour framework to their concept designs.

Literature survey shows that with, a few exceptions, the consumer behaviour of domestic water consumers has not been a common area of research. This explains the scarcity of information in this specific field. This scarcity was noted in the region and very much so in the context of Mauritius. And yet, such information is very much relevant for the management of the water sector, for the improvement of the service, for policy makers, for personal and social development and for achieving consumer satisfaction. This research brings about information that would contribute in its own way to these areas. The object of this thesis is to study the consumer behaviour in respect of domestic water consumers in Mauritius, to develop new theories and to build a consumer behaviour model. The thesis, at its outset, gives the background of the research. It contains the description of the water supply situation in Mauritius, its production, its distribution and its management. The brief on the people of Mauritius helps to put in the right context the pluricultural nature of the Mauritian society which is important for the understanding of the consumer behaviour of Mauritians. The literature survey, inter-alia, gives the historical development of consumer behaviour, its relevance to marketing, and its study as a discipline in its own right. The very scarcity of theories and models of consumer behaviour of domestic water consumers cannot be overlooked. The literature survey, therefore, covers some of the theories and models specifically on commodities. These models along with the literature review serve as theoretical foundation for the present research The models of consumer behaviour which have been literature reviewed have further enabled to construct an integrated model of consumer behaviour which serves as a framework for the discussion and analysis of the new model which is developed during the course of this research. The research is one mainly of general interest and can be classified as an exploratory research with a substantial contribution of descriptive research. The research has necessitated the collection of primary data. For this purpose, the objective approach was adopted and a consumer survey was carried out with the use of a direct structured questionnaire. The survey has been supplemented by discussions of focus groups. The analysis of the consumer survey is followed by the testing of the hypotheses, the development of theories and discussions on results obtained. The building of a new model of consumer behaviour based on the findings of the research is then undertaken and discussed. The thesis covers a wide spectrum from the need of a domestic water connection, consumption of domestic water, post-consumption behaviour to the illegal use of water in Mauritius. The thesis winds up with conclusions and recommendations. The specific topic of this thesis is a rare one. This research is but a step in the furtherance of knowledge. It stands as an original regional contribution to the science of management and to its development. / Graduate School of Business Leadership / DBL

Many citizens living in Old Havana, Cuba, do not have regular access to potable water in their homes. As a result, this thesis explores how the water infrastructure in Old Havana shapes the everyday lives of local residents. The empirical material in this study was collected during two months of minor field studies in Havana mainly through the qualitative research methods of interviews and diaries but also through observations. The results were analyzed through four main theoretical concepts: the social practice approach in technology, hydraulic citizenship, social practice theory and feminist theory. Results revealed that the local water infrastructure produces and reproduces social inequalities and domestic do-it-yourself practices. It was also revealed that women carry out most of the domestic water activities, largely due to prevailing machismo ideals and traditional gender norms. Consequently, women in Old Havana are generally more affected by water supply irregularities and malfunctioning infrastructure than men.

Water is essential to life, but it is becoming inadequate, even in Europe. In central, western, and a few parts of northern and northeastern Europe, water availability is facing challenges due to the impacts of climate change. These impacts further cause strains on water abstractions needed for agriculture, industries, energy, and public water supply, as well as causing extreme weather conditions like droughts during the summer. One possibility is to reduce these issues by raising awareness among individuals of their direct and indirect water consumption. However, this study implies that people cannot visualize their water consumption due to not possessing or conveniently accessing their water meter. Thus, this thesis explores the implementation of gamification and its features using a prototype to observe if this can create motivation to educate individuals in reducing their water consumption. This study uses research through design approach centered around the mid-fidelity mobile application prototype, named SAVR, developed in the iterative design process. The iterative process consists of three phases where the participants are involved in evaluating the prototype containing gamification features. The results suggest that specific game features such as points, progress and feedback successfully engaged participants in using the prototype, consequently changing their attitude, and stimulating some awareness raised on their water consumption. Overall, this opens a scope for municipalities to adopt a gamified mobile application to communicate the importance of sustainable water use as well as educating the citizens of the awareness in a playful way.

Cette thèse s'intéresse au développement de stratégies de décalage de charge pouvant être appliquées à un parc de chauffe-eau Joule (CEJ).On propose une modélisation entrée-sortie du système que constitue le CEJ. L'idée est de concevoir un modèle précis et peu coûteux numériquement, qui pourrait être intégré dans un CEJ intelligent. On présente notamment un modèle phénoménologique multi-période d'évolution du profil de température dans le CEJ ainsi qu'un modèle de la demande en eau chaude. On étudie des stratégies d'optimisation pour un parc de CEJ dont la résistance peut être pilotée par un gestionnaire central. Trois cas de figures sont étudiés. Le premier concerne un petit nombre de ballons intelligents et présente une méthode de résolution d'un problème d'optimisation en temps discret. Puis, on s'intéresse à un parc de taille moyenne. Une heuristique gardant indivisibles les périodes de chauffe (pour minimiser les aléas thermo-hydrauliques) est présentée. Enfin, un modèle de comportement d'un nombre infini de ballon est présenté sous la forme d'une équation de Fokker-Planck. / This thesis focuses on the development of advanced strategies for load shifting of large groups of electric hot water tanks (EHWT).The first part of this thesis is dedicated to representing an EHWT as an input-output system. The idea is to design a simple, tractable and relatively accurate model that can be implemented inside a low-power computing unit embedded in a smart EHWT, for practical applications of optimization strategies. It includes in particular a phenomenological multi-period model of the temperature profile in the tank and a realistic domestic hot water consumption model.The second part focuses on the design of optimal control strategies for a group of tanks. Three use-cases are studied. The first one deals with a small number of smart and controllable EHWT for which we propose a discrete-time optimal resolution method. The second use-case adresses a medium-scale group of controllable tanks and proposes a heuristic which keeps the heating period undivided to minimize thermo-hydraulic hazards. Finally, we present the modelling of the behavior of a infinite population of tanks under the form of a Fokker-Planck equation.

This thesis aims to expand knowledge about the management of domestic water consumption. Among the various factors that influence water consumption, price and other economic variables have already been addressed by much research on this topic, obviously because of their implications for demand management. However, other factors such as the dominant urban model, the demographic structure and certain social values may also play a very important mediating role. This thesis aims to explore the factors (demographic, regional, socioeconomic, cultural, etc.) that influence domestic water consumption in two different but complementary scales: a local scale (municipalities in the Girona counties of Alt Empordà, Baix Empordà, Gironès, Pla de l’Estany and Selva) and a household scale (in suburban areas in the municipalities of Blanes, Caldes de Malavella, Lloret de Mar, Maçanet de la Selva, Santa Coloma de Farners, Sils, Tossa de Mar, Vidreres and Vilobí d’Onyar) / La present tesi té com a objectiu principal ampliar els coneixements la gestió de l’aigua per a usos domèstics. Entre els diferents factors que influeixen en el consum d’aigua, els preus i altres variables econòmiques han estat objecte de bona part de les investigacions sobre el tema. No obstant això, altres factors com, per exemple, el model d’ocupació urbana dominant, l’estructura demogràfica o certs valors socials, poden tenir també un rol molt rellevant. En aquesta tesi es proposa aprofundir sobre els factors (demogràfics, territorials, socioeconòmics, culturals, etc.) que incideixen en la demanda d’aigua per a usos domèstics, a dues escales diferents però complementàries: la municipal (municipis de les comarques gironines de l’Alt Empordà, Baix Empordà, Gironès, Pla de l’Estany i La Selva) i la llar (urbanitzacions dels municipis de Blanes, Caldes de Malavella, Lloret de Mar, Maçanet de la Selva, Santa Coloma de Farners, Sils, Tossa de Mar, Vidreres i Vilobí d’Onyar)