The ability of firms to innovate has become a cornerstone in the economy of many developed and developing countries. The performance of firms is not exclusively linked to their internal capability. Other external factors, such as technology, globalisation of the market, knowledge, and evolving approaches to value offering, force them to constantly change their approaches to wealth creation. Innovation is vital for firms’ competitive advantage. Hence, a firm with higher innovation prosperity compared to its rivals has a crucial advantage that enables it to compete in local and global markets. However, innovation is a complex phenomenon, and a holistic view is required for a deep understanding of the factors that influence firms’ innovation performance. Day after day, markets are becoming more dynamic, increasing the necessity to understand how such momentum affects innovation performance. With a focus on how they develop strategic routines that enhance their assessment of opportunities and resource-configuration capabilities, firms may better align their products and services with market demands. Using state-of-the-art dynamic-capability theory, this research highlights the routines of firms that influence their abilities to acquire and multiply knowledge and technology consistent with market status, leading to more novel and successful innovative products and processes as well as better economic advantage. This research aims to provide a framework that comprises factors that may influence Saudi firms’ innovation performance. Furthermore, the research aim attempts to understand the impact of information technology on firms’ innovation performance. The research is based on survey data from 203 Saudi firms registered at the Riyadh Chamber of Commerce and Industry. The empirical results suggest that firms may enhance their ability to acquire, assimilate, transform, and exploit knowledge by increasing their breadth of knowledge sources and by internationalizing their searching activities for knowledge and skills. Moreover, both explorative and exploitative innovation strategies, although paradoxes, are significant to increasing firms’ overall innovative performance. Mutually, information technology (IT) plays a critical role in complementing firms’ dynamic capabilities through better provision of IT infrastructure, while IT effectiveness and IT flexibility are vital to increasing firms’ abilities to maintain both long-term and short-term competitiveness.

This study explores the relationship of entrepreneurial orientation and dynamic capabilities as organizations grow beyond country borders and into international markets. Through an extensive literature review of internationalization, entrepreneurial orientation and dynamic capabilities, a theoretical framework is developed that allow us to answer our research question. The study takes an abductive, comparative case study approach and is conducted on three Swedish SMEs in regard to their internationalization activites related to South Korea. The study proposes that there is an area in research that still contain a high degree of ambiguity which makes an understanding of the relationship between these two constructs difficult to define. The study’s findings report that the two constructs have complementary narratives of the same phenomenon which concedes a variety of possible relationships. The study then argues in support and rebuttal of five propositions of relationships.

Background: Increased competition and fast-changing and global markets are the major characteristics of today’s business environment. Family firms need to adapt to these changes and more often pursue an international expansion themselves to remain competitive. The concept of dynamic capabilities has been developed to explain how businesses can react to changes in the environment to sustain a competitive advantage. The internationalization of a family firm can be such a change in the environment  Purpose:The purpose of this study is to analyze the internationalization of family firms through the lens of dynamic capabilities.  Method: We use a qualitative case study design with four cases representing four family firms that have gone through an international expansion. Through semi-structured interviews we extract the data from the family firms. We develop a framework out of the literature as a basis for the analysis and present a revised framework with the results of the study.  Conclusion:The analysis shows there are certain capabilities that help family firms in the internationalization process. Sensing capabilities include network and market scanning capabilities and assist family firms with finding new opportunities in foreign markets. Seizing capabilities include decision-making and managerial capabilities and are used to adjust the resource base to exploit the prior sensed opportunities. Lastly, with transforming capabilities, which consist of entrepreneurial and learning/knowledge capabilities, family firms can continuously reconfigure their resources to improve processes and structures towards the new international environment. Various aspects of familiness influence the development of these dynamic capabilities

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O desenvolvimento das capacidades dinâmicas habilita a empresa à inovar de forma mais eficiente, e por conseguinte, melhorar seu desempenho. Esta tese apresenta um framework para mensuração do grau de desenvolvimento das capacidades dinâmicas da empresa. Através de técnicas de text mining uma bag of words específica para as capacidades dinâmicas é proposta, bem como, baseado na literatura é proposto um conjunto de rotinas para avaliar a operacionalização e desenvolvimento das capacidades dinâmicas. Para avaliação das capacidades dinâmicas, foram aplicadas técnicas de text mining utilizando como fonte de dados os relatórios anuais de catorze empresas aéreas. Através da aplicação piloto foi possível realizar um diagnóstico das empresas aéreas e do setor. O trabalho aborda uma lacuna da literatura das capacidades dinâmicas, ao propor um método quantitativo para sua mensuração, assim como, a proposição de uma bag of words específica para as capacidades dinâmicas. Em termos práticos, a proposição pode contribuir para a tomada de decisões estratégicas embasada em dados, possibilitando assim inovar com mais eficiência e melhorar desempenho da firma. / The development of dynamic capabilities enables the company to innovate more efficiently and therefore improves its performance. This thesis presents a framework for measuring the dynamic capabilities development. Text mining techniques were used to propose a specific bag of words for dynamic capabilities. Furthermore, based on the literature, a group of routines is proposed to evaluate the operationalization and development of dynamic capabilities. In order to evaluate the dynamic capabilities, text mining techniques were applied using the annual reports of fourteen airlines as the data source. Through this pilot application it was possible to carry out a diagnosis of the airlines and the sector as well. The thesis approaches a dynamic capabilities literature gap by proposing a quantitative method for its measurement, as well as, the proposition of a specific bag of words for dynamic capabilities. The proposition can contribute to strategic decision making based on data, allowing firms to innovate more efficiently and improve performance.

Tendo como base o contexto da indústria de etanol que apresenta incertezas, oportunidades e ameaças, os preceitos teóricos da obtenção de vantagens competitivas sustentáveis a partir do desenvolvimento de capacidades dinâmicas e a análise de ambientes complexos e com a presença de incertezas por meio de cenários, este trabalho apresentou a seguinte questão de pesquisa: Quais são as implicações para o desenvolvimento de capacidades dinâmicas pelas destilarias brasileiras de possíveis cenários do mercado internacional de etanol em 2020? Para respondê-la foi realizado um estudo exploratório, em uma abordagem qualitativa e de natureza aplicada, o qual compreendeu duas etapas. Inicialmente foram elaborados cenários para o mercado internacional de etanol em 2020. Para tanto, utilizou-se o método de elaboração de cenários proposto por Wright e Spers (2006). Em seguida, foi realizada uma pesquisa de campo com uma empresa do setor de etanol, tendo em vista analisar a consistência dos cenários elaborados e explorar empiricamente o conceito de capacidades dinâmicas. Assim, foi realizado um estudo de caso com uma destilaria localizada em Jacarezinho Paraná. Neste trabalho, o escopo dos cenários foi a configuração futura do mercado internacional de etanol. O horizonte de tempo foi 2020, uma vez que grande parte da regulamentação que indica expansão da demanda do mercado internacional baseia-se neste ano. Foram produzidos quatro cenários (Etanol: um biocombustível comercialmente viável, Etanol: a commodity energética global sustentável, Etanol: foco no mercado interno, e Etanol: uma commodity regional) que posteriormente foram submetidos à análise de consistência e indicação do mais provável pela empresa pesquisada neste estudo. Foi indicado como mais provável o cenário Etanol: a commodity energética global sustentável. A partir do cenário mais provável, a empresa pesquisada indicou que, para o futuro, o desafio será desenvolver as capacidades dinâmicas necessárias para capturar as oportunidades e dois pontos importantes foram destacados pela empresa, e que vão de encontro ao segundo grupo de capacidades propostas por Teece (2007), principalmente no que se refere ao delineamento de modelos de negócios e desenvolvimento de ativos complementares. Conforme foi destacado pelo dirigente durante a entrevista, será necessário desenvolver um novo modelo de negócios para as usinas, pois essas são muito suscetíveis às oscilações de mercado de curto prazo, principalmente em relação ao preço do álcool, preço do açúcar, preço do petróleo e preço do milho. Há a necessidade de novas fontes de receita nos períodos de baixa no mercado. Além disso, a empresa enxerga como grande obstáculo para o futuro o desenvolvimento de infra-estrutura logística para a exportação. / Based on a context of the ethanol industry that presents uncertainties, opportunities and threats, on the theoretical background of obtaining sustainable competitive advantage through the development of dynamic capabilities and on the analysis of complex situations using scenarios, this study analyzed the following research question: What are the implications for the development of dynamic capabilities by Brazilian ethanol distilleries of possible scenarios of the global ethanol market in 2020? To answer this question an applied exploratory study was conducted with a qualitative approach. in two stages. Initially scenarios were developed for the international market in 2020, using the scenario development method proposed by Wright and Spers (2006). Next, a field research was conducted with a company in the ethanol industry in order to analyze the consistency of the scenarios developed and empirically explore the concept of dynamic capabilities. Thus, a case study was performed with a firm located in Jacarezinho - Paraná. In this work, the scope of the scenarios was the future state of the international market for ethanol. The time horizon is 2020, since much of the regulations indicates that expansion of demand in the international market is based on this year. It was produced four scenarios (\"Ethanol: a commercially viable biofuel\", \"Ethanol: a sustainable global energy commodity\", \"Ethanol: focus on the domestic market,\" and \"Ethanol: a regional commodity\") that subsequently were analyzed for consistency and indicated the more likely by the company investigated in this study. It was indicated as the most likely scenario \"Ethanol: a sustainable global energy commodity\". From the most likely scenario, the company surveyed indicated that for the future, the challenge will be to develop the dynamic capabilities necessary to capture the opportunities and two important points were highlighted by the company, and are aligned with the second set of capabilities proposed by Teece (2007), especially with regard to the design of business models and development of complementary assets. As noted by the manager during the interview, it will need to develop a new business model for companies, because they are very susceptible to fluctuations in short-term market, especially with the price of alcohol, sugar prices, oil prices and price of corn. There is a need for new sources of revenue in periods of market declines. In addition, the company sees as an obstacle to the future the development of transport infrastructure for export.

Face à la complexité de leur environnement, les banques se voient à la fois bousculées et stimulées par les nouveaux entrants, et contraintes par le nouveau format réglementaire. Dans le secteur bancaire, la question de l’innovation, et plus encore son organisation et son pilotage, s’imposent ainsi comme des sujets majeurs de réflexion. Notre recherche doctorale se propose ainsi d’étudier le processus d’innovation d’une banque régionale de détail sous l’angle de la théorie des capacités dynamiques. Dans cette thèse, nous choisissons d’étudier cinq dispositifs organisationnels lancés à intervalles réguliers par une banque régionale de détail : le Crédit Agricole d’Aquitaine. Ces nouveaux dispositifs, internes et externes, ont pour objectif d’alimenter l’organisation-support en nouvelles connaissances. Nous proposons de lire ces pratiques au regard du modèle développé par Teece (2007) et de transposer les trois phases de son analyse (Sensing, Seizing, Transforming) au sein du cas étudié. Les résultats de cette thèse consistent, d’une part, à décrire une démarche naissante mais bien réelle d’innovation au sein de l’entité bancaire. D’autre part, nous recensons des difficultés de connexion entre ces dispositifs et l'organisation-support (diffusion des nouvelles connaissances, transformation des pratiques, évolution des comportements). Un autre intérêt de notre recherche est de démontrer la relative fragilité du modèle des capacités dynamiques de Teece (2007), celui-ci ne s’appliquant que partiellement au cas bancaire investigué. / Faced with the complexity of their environment, banks are both jostled and stimulated by new entrants, and constrained by the new regulatory format. In the banking sector, the question of innovation, and even more its organization and its management, are thus essential topics for reflection. Our doctoral research thus proposes to study the innovation process of a regional retail bank from the perspective of dynamic capacity theory. In this thesis, we choose to study five organizational initiatives launched at regular intervals by a regional retail bank: Crédit Agricole d'Aquitaine. These new devices, internal and external, aim to feed the support organization with new knowledge. We propose to read these practices in light of the model developed by Teece (2007) and to transpose the three phases of its analysis (Sensing, Seizing, Transforming) into the studied case. The results of this thesis consist, on the one hand, in describing a nascent but very real initiative of innovation within the banking entity. On the other hand, we identify difficulties of connection between these initiatives and the support organization (diffusion of new knowledge, transformation of practices, evolution of behaviors). Another interest of our research is to demonstrate the relative fragility of Teece's dynamic capacity model (2007), which only partially applies to the investigated banking case.

<p><strong>Abstract</strong><strong></strong></p><p>With the Introduction of the internet and human technological advancement, our everyday lives have changed dramatically over the past 20 years and because of this, how we communicate, form social networks and purchase or sell goods have also developed.</p><p>In the light of this, we have completed this thesis which concerns the influence of the internet and the possibilities of forming long lasting relationships between businesses and customers through what we have described as ‘Locking in’ the customer. This is done by forming ‘Psychological Switching Costs’ that make the cognitive process of switching too expensive or un-wanted by the customer. In order to develop an understanding of this we saw it as prudent to interview senior managers of businesses that operate mainly on the internet to discover if they attempt such strategic moves in, ‘Locking in’ customers. Thus forming the research question; How are Companies based on the internet using Psychological Switching Costs as a strategy to Lock in the customers?</p><p>The process by which the information was collected was through a qualitative method and semi-structured interviews. We found from the respondents that were interviewed that when it comes to operating a business on the internet it is important to consider, Transparency, Two-way communication, Simplicity, Agility and Flexibility in creating a loyal customer who is positively locked in. These were the strategies considered by the respondents to have an effect on customers.</p><p>One of the most interesting points that were made was that if the customer was locked in to the business, the business did not have to be as dynamic. Thus, according to the respondents, Psychological Switching Costs do have an influence on how they form strategy to Lock In customers. In that it can be beneficial to attempt to Lock in customers rather than develop other Dynamic Capabilities. This factor seems very relevant when considering communication, agility and flexibility, in that by forming relationships and strategies directly to the customer these companies are creating something that is difficult to substitute, un-imitable for their competitors and convenient to the customer.</p>

Abstract With the Introduction of the internet and human technological advancement, our everyday lives have changed dramatically over the past 20 years and because of this, how we communicate, form social networks and purchase or sell goods have also developed. In the light of this, we have completed this thesis which concerns the influence of the internet and the possibilities of forming long lasting relationships between businesses and customers through what we have described as ‘Locking in’ the customer. This is done by forming ‘Psychological Switching Costs’ that make the cognitive process of switching too expensive or un-wanted by the customer. In order to develop an understanding of this we saw it as prudent to interview senior managers of businesses that operate mainly on the internet to discover if they attempt such strategic moves in, ‘Locking in’ customers. Thus forming the research question; How are Companies based on the internet using Psychological Switching Costs as a strategy to Lock in the customers? The process by which the information was collected was through a qualitative method and semi-structured interviews. We found from the respondents that were interviewed that when it comes to operating a business on the internet it is important to consider, Transparency, Two-way communication, Simplicity, Agility and Flexibility in creating a loyal customer who is positively locked in. These were the strategies considered by the respondents to have an effect on customers. One of the most interesting points that were made was that if the customer was locked in to the business, the business did not have to be as dynamic. Thus, according to the respondents, Psychological Switching Costs do have an influence on how they form strategy to Lock In customers. In that it can be beneficial to attempt to Lock in customers rather than develop other Dynamic Capabilities. This factor seems very relevant when considering communication, agility and flexibility, in that by forming relationships and strategies directly to the customer these companies are creating something that is difficult to substitute, un-imitable for their competitors and convenient to the customer.

The 21st century is the time for network economic with hyper-competition. The well-developed information technology makes information flow smoothly among suppliers, retailers, competitors, and entrants. Thus, that lowers the barrier for entry, imitation, and then increases the difficulty in long-term competitive advantage. Under such circumstances, Teece et al. (1994) published the Dynamic Capabilities Theory, DCT, for the incomplete description of former competitive strategies such as Competitive Forces, Strategic Conflict, and Resource-Based Theory (RBT). DCT is referred to a firm¡¦s capabilities to integrate, build, and reconfigure internal and external competences to address rapidly changing environments. The purpose of this study is to apply the absorptive capabilities to investigate the affecting factors of organizations¡¦ dynamic capabilities from the knowledge management perspective. In addition, the path-dependence of absorptive capabilities is discussed and verified in this study as well. The empirical results show that absorptive capabilities have strong influence on organizations¡¦ dynamic capabilities and the path-dependence of absorptive capabilities is supported in this study. From the academic application, the results of this study provide the research model of absorptive capabilities and dynamic capabilities to the following researchers who are interested in these topics. And, from the practice implication, firms can adopt this results and suggestion of this study to build dynamic capabilities throuth knowledge absorption.