abstract: ABSTRACT There has been plenty written on the topic of process management in business. This study focuses more on the need to research and develop a model to establish "balance" in process. Reengineering process and investing capital into current technology does not improve the outcome of process alone. The actual process activity coupled with human interface combined with technology determines the outcome of processes, however they do not indicate whether it is a balanced process or not. Wherein the word balance really means sustainable for long periods of time and easily reproduced by others. This study argues for the need of new research in the topic matter and its affects on company profitability, sustainability over long periods of time and tenure with employee. / Dissertation/Thesis / M.S. Engineering 2012

Submitted by Haroudo Xavier Filho (haroudo.xavierfo@ufpe.br) on 2016-04-01T17:10:04Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertacao_Carolina_Nunes_Gouveia_CinUFPE.pdf: 2466935 bytes, checksum: 5f06f529909528db6e5c56728fc2fb45 (MD5) / Made available in DSpace on 2016-04-01T17:10:04Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertacao_Carolina_Nunes_Gouveia_CinUFPE.pdf: 2466935 bytes, checksum: 5f06f529909528db6e5c56728fc2fb45 (MD5) Previous issue date: 2009-04-30 / No intuito de assegurar a transparência na gestão das empresas, novas regulamentações recomendam a adoção de modelos de referência, que facilitam a adaptação dos processos de negócio às novas exigências. Com a responsabilidade de encarar esses novos desafios, a auditoria encontra na área de TI uma aliada acostumada a lidar com ambientes adversos, e interessada em envidar esforços para construir soluções aderentes, com criatividade e inovação. Neste trabalho, inicialmente, são apresentados os alicerces metodológicos que fundamentaram a estruturação da área de TI da Chesf e prepararam o corpo técnico para lidar com o desafio da certificação na lei Sarbanes-Oxley. Em seguida, são apresentadas as abordagens de Business Process Management – BPM, utilizadas na construção de ferramentas de gestão dos processos de negócio da área de TI, a serem auditados na certificação. Três abordagens foram experimentadas e suas conclusões são comparadas e analisadas, a fim de justificar a escolha da abordagem efetivamente implantada. Este trabalho propõe apresentar a evolução do investimento da área de TI da Chesf em melhores práticas e demostrar como esse investimento vem contribuindo para o alcance dos objetivos de negócio da Empresa. / In order to ensure transparency in corporate management, new regulations used to recommend the adoption of reference models, which will allow users to adapt enterprise business processes to new demands. With the responsibility to face these new challenges, the Audit’s area find in IT area an ally used to dealing with adverse environments and interested in efforts to build solutions with both creativity and innovation. In this paper, initially, we present the methodological foundation that underlie the structuring of the CHESF’s IT area and prepared the staff to deal with the challenge of certification in Sarbanes-Oxley Act. Then, we present the approaches to Business Process Management - BPM used in the construction of tools for managing business processes in the IT area to be audited in the certification process. Three approaches have been tried and its findings are compared and analyzed in order to justify the choice of approach effectively deployed. This paper proposes to present the performance of CHESF’s IT area in best practices and demonstrate how it has been contributing to the achievement of the Company’s business objectives.

Made available in DSpace on 2018-08-01T23:38:03Z (GMT). No. of bitstreams: 1 tese_10969_Dissertação Luciana França_Versão Final.pdf: 2442120 bytes, checksum: c6bc5141d2f33e637a2a6eb80e448216 (MD5) Previous issue date: 2017-12-06 / A auditoria de processos de negócios é um tema de relevância crescente na literatura. No entanto, técnicas tradicionais e manuais demonstram-se insatisfatórias ou insuficientes, visto que as mesmas são custosas, podem ser tendenciosas e passíveis de erros, além de envolverem grande quantidade de recursos temporais, humanos e materiais. Nesse sentido, o presente estudo vem demonstrar como a técnica de process mining pode ser utilizada, de forma automática, na auditoria de processos governamentais, a partir de um sistema de informação e de uma ferramenta de mining denominada ProM. A partir de técnicas de verificação de conformidade, realizou-se a comparação entre os processos reais e seus respectivos modelos oficiais de uma organização governamental. Os resultados obtidos demonstram algumas divergências entre eles, e indicam que a técnica pode ser utilizada como um meio auxiliar na realização de auditoria de processos de negócios.

The main objective of this thesis is to map some of the business process management, business process reengineering methodologies and compare it according to several criteria. Part of this thesis is survey of the state of business process management in Czech Republic and Hungary.

The diploma thesis is focused on improving the functioning of business process management in the selected trading company. With the help of theoretical knowledge, based on which an analytical evaluation of the current status and a qualitative research are created, it proposes changes in the individual phases of the currently used process.

Organizational leaders continue to use business process reengineering (BPR) as a process improvement methodology even though BPR implementations have had low success rates. To increase BPR success rates, organizational leaders must understand what specific factors contribute to successful BPR implementations. Grounded in Lewin's field theory, the purpose of this nonexperimental, cross-sectional study was to examine the impact of gender and education on BPR. Data collection consisted of nonprobability convenience sample of 122 members from the professional networking website LinkedIn and the professional organizational website American Society for Quality. Data were gathered from a 6-point Likert-type scale survey instrument based on Hammer and Stanton's pre-identified BPR failure factors. The MANOVA results indicated no significant gender, education, or gender and education interaction effect on a linear combination of perception of BPR success factors, F (33.00, 318.00) = .591, p > 0.05, partial eta squared =.058. The results of this study might contribute to social change by helping organizational leaders understand factors that do not appear to be related to successful BPR implementations. The elimination of these factors could allow organizational leaders to focus on other factors for successful BPR implementations. Successful BPR implementations might lead to increased organizational profits, which could allow organizational leaders more opportunity and increase corporate social responsibility, all of which may directly affect the quality of life in a community.

The extensive use of fossil fuels coupled with its decreasing availability has ignited many countries to enact policies on energy usage. Energy Services Companies (ESCOs) all over the world are implementing initiatives to save energy. The South African ESCO industry must still overcome many barriers for it to be as effective as other global ESCOs. One of the stakeholders of an energy-savings intervention is the measurement and verification (M&V) team. The M&V team aims to provide objective and independent quantification of energy savings realised during an intervention. Despite the importance of the M&V function, the M&V process was shown to be inefficient, lacking in standardisation and research. The focus of this dissertation is to identify opportunities for improvement within the M&V process and to determine methods for the easy management thereof. The first two research aims are met by evaluating the process and determining the requirements for improving the process with regard to the critical areas that were identified. It is realised that the management of the M&V process could be simplified by using an information management system. This leads to the design of an information management system for the M&V process using the knowledge obtained during the evaluation. A case study is performed on one of South Africa’s largest ESCOs. The findings of the case study underline improvements regarding certain performance indicators. Moreover, the findings suggest that an information management system can support all the desired process requirements. / MIng (Mechanical Engineering), North-West University, Potchefstroom Campus, 2014

The extensive use of fossil fuels coupled with its decreasing availability has ignited many countries to enact policies on energy usage. Energy Services Companies (ESCOs) all over the world are implementing initiatives to save energy. The South African ESCO industry must still overcome many barriers for it to be as effective as other global ESCOs. One of the stakeholders of an energy-savings intervention is the measurement and verification (M&V) team. The M&V team aims to provide objective and independent quantification of energy savings realised during an intervention. Despite the importance of the M&V function, the M&V process was shown to be inefficient, lacking in standardisation and research. The focus of this dissertation is to identify opportunities for improvement within the M&V process and to determine methods for the easy management thereof. The first two research aims are met by evaluating the process and determining the requirements for improving the process with regard to the critical areas that were identified. It is realised that the management of the M&V process could be simplified by using an information management system. This leads to the design of an information management system for the M&V process using the knowledge obtained during the evaluation. A case study is performed on one of South Africa’s largest ESCOs. The findings of the case study underline improvements regarding certain performance indicators. Moreover, the findings suggest that an information management system can support all the desired process requirements. / MIng (Mechanical Engineering), North-West University, Potchefstroom Campus, 2014

Dentre as fases do ciclo de vida do Gerenciamento de Processos de Negócios (BPM - Business Process Management), a fase de diagnóstico de processos pode facilitar a mudança de modo a fundamentar futuros esforços de aumento de produtividade, padronização da execução do trabalho e criação de uma rotina de trabalho mais eficiente. Como técnica de diagnóstico, a ARA (Árvore da Realidade Atual) é mais ampla pois demonstra a visão geral da situação da empresa. A pergunta de pesquisa que se pretende responder com este trabalho é: como o diagnóstico da Árvore da Realidade Atual pode promover melhorias em uma Unidade de Pesquisa Clínica (UPC)? O objetivo é analisar o relacionamento entre a aplicação do diagnóstico da ARA e as melhorias realizadas em uma UPC. Para tanto, foi utilizado como método um estudo de caso em uma UPC que utilizou ARA como técnica de diagnóstico precursora da implementação de melhorias organizacionais. Nos resultados deste estudo é apresentado o diagnóstico da ARA em uma UPC e são descritas as melhorias que ocorreram na organização a partir da aplicação desta técnica. Além disso, são identificados quais fatores de sucesso do BPM contribuíram para a aplicação da ARA. Conclui-se que a utilização da ARA como técnica de diagnóstico, além de fornecer uma análise que contempla as necessidades reais da organização, pode ser relacionada com o sucesso da implementação de melhorias. Este estudo deve fornecer subsídios aos gestores de UPCs em relação à efetividade das práticas administrativas passíveis a serem adotadas, além de ser importante para pesquisadores que atuam com diagnóstico de processos e BPM ao apresentar a efetividade da utilização da ARA como técnica e relacionar as melhorias obtidas com os fatores críticos de BPM. / Among the phases of the Business Process Management (BPM) lifecycle, the process diagnostics phase can facilitate the change in order to support future efforts to increase productivity, standardize the execution of work and create a more efficient work routine. As a diagnostic technique, CRT (Current Reality Tree) is broader because it demonstrates the overall picture of the company\'s situation. The research question that intends to answer with this work is: how the diagnosis of the Current Reality Tree can promote improvements in a Clinical Research Unit (CRU)? The objective is to analyze the relationship between the application of CTR diagnosis and the improvements performed in a UPC. For that, a case study was used as a method in a UPC that used CRT as diagnostic tool for the implementation of organizational improvements. The results of this study present the diagnosis of CRT in a CRU and describe the improvements that occurred in the organization from the application of this technique. In addition, it is identified which BPM success factors contributed to the application of ARA. It is concluded that the use of ARA as a diagnostic technique, besides providing an analysis that considers the real needs of the organization, can be related to the success of the implementation of improvements. This study should provide support to UPC managers concerning to the effectiveness of the administrative practices that may be adopted, and it is important for researchers working with process and BPM diagnoses to introduce the effectiveness of the use of ARA as a technique and to relate the improvements obtained with the critical BPM factors.

The use of process models to support business analysts' idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes - textual and diagrammatic - assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.